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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

Silver company profile

Fitronics (CoursePro and TRP)

CoursePro
The TRP Software Suite
What we can do for you
Fitronics is the company behind The Retention People (TRP) and CoursePro.

CoursePro is a comprehensive, end-to-end sports course management system.

TRP’s software is designed to help gyms, leisure centres, and health and fitness clubs improve retention by improving their member experience.

The Fitronics team is sport, health, and fitness through-and-through; with many of our staff boasting a background in facility operations. This means we truly understand our customers' needs and challenges and can work closely with them to become an invaluable extension of their team.

Key products and services

CoursePro:
CoursePro is a comprehensive, end-to-end sports course management system used by everyone from small independent swim schools through to large leisure trusts and national operators. CoursePro’s goals are simple, to save you time spent on course admin and improve your customer experience. CoursePro’s key features include TeacherPortal, which allows those running your sessions to mark registers and do pupil assessments in-class, and HomePortal, which allows parents to track their child’s progress and pay their fees.

TRP Insight:
Insight is a Net Promoter Score® based member feedback tool built specifically for health and fitness clubs. The user-friendly system allows you to tap into invaluable member feedback at-scale and easily identify trends in responses to make informed business decisions.

TRP Digital:
Digital allows you to quickly and easily build rule-based, automated email and SMS journeys using member information from your member management system such as membership type, age group, and gender to keep your members engaged when they are away from your facility with content that is tailored to them. Using our exclusive risk-of-dropout algorithm, you can even set up Digital to automatically reach out to members when they become ‘high-risk’ to re-engage them.

TRP Interact:
Interact is where it all began for Fitronics, back in 2002! Our research showed then, and continues to show now, that members who are spoken to when they visit have better retention rates. Simple. Interact gives you a systematic way of managing your staff’s gym-floor interactions with members and measuring their effectiveness in terms of retention. Interact’s ‘Signpost’ functionality allows you to target specific member groups for conversation based on their risk-of-dropout, membership type, join date etc.
Fitronics (CoursePro and TRP) video gallery:
Plans for the next 12 months
In the short-term our focus is helping our customers across the UK to reopen their doors as the latest lockdown restrictions are lifted.

Looking further into the year; we will continue to enhance and improve our offerings to make them more and more valuable to our customers. This will include a revamp of TRP’s Digital and Interact software, significant enhancements to CoursePro’s HomePortal and online joining modules, new integrations with online fitness platforms, working with governing bodies to support youth athlete development, and an exciting new industry research study with Dr Melvyn Hillsdon.
Key personnel
Daniel Haywood, Managing Director
Marc Jones, Head of Commercial
Eddy Graham, Sales Account Manager
Rob Howes, Sales Account Manager
Tom Doodson, Sales Account Manager
Mark Lewis, Senior Customer Engagement Coach
Julie Allen, Customer Engagement Coach
Key customers
Fitronics works with over 300 companies globally representing 1,200 facilities; from small, independent swim schools using our CoursePro software to manage their courses to large leisure trusts and national gym chains using our TRP software to manage their member experience.
Testimonial
“Your willingness to work with us through the pandemic meant and continues to mean a lot to us. The product continues to provide us with valuable input and actionable knowledge. It's essential.”
– Ken Brown, Owner, Fitness Incentive
Fitronics (CoursePro and TRP): featured in HCM and Fit Tech magazines
The UK health club sector could grow to engage up to 35 per cent of the population, according to a Fitronics study, reports Marc Jones
Fitronics’ new member journey software is supporting the University of Oxford in improving its services for users
Fitronics (CoursePro and TRP)
Tel: 03301280971
Address: House of Fitronics, 4 & 5 Palace Yard Mews, Bath, Somerset, BA1 2NH, United Kingdom
Daniel Haywood, Managing Director
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HCM Magazine
Research
Lack of motivation, time, and facilities were seen as bigger barriers to exercise by inactive people than active people
HCM Magazine
HCM People
We’ve set ourselves the initial goal of developing 100 Feel Electric sites, using a cluster model
HCM Magazine
HCM People
We want Grndhouse to be everywhere: in gyms, hotels, on holidays, at home – it’s boutique fitness in your hand
HCM Magazine
Q&A
Social media influencers cause harm by raising unrealistic expectations of physical perfection, as Andrea Dearden explains
HCM Magazine
Editor's letter
Having a portfolio of more than 1,000 health club locations is the aim of ambitious operators, with this elite category growing fast, creating new dynamics in the market
HCM Magazine
Sponsored
Yate Leisure is one of the largest sites in Circadian Trust’s portfolio, with around 4,000 members. Ben Beasley, director of commercial development, explains why they were an early adopter of Technogym Biocircuit, and how the offer has evolved
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Insight
The pandemic brought about our sector’s biggest ever collaboration on COVID safety data. Lizzie Broughton tells the story
HCM Magazine
HCM magazine
Each health club has its own unique challenges, but the right tech solution can make all the difference. In the first of a two-part series, specialists share how they’ve solved specific issues
HCM magazine
Fuel the debate about issues and opportunities across the industry. We’d love to hear from you – [email protected]
HCM magazine
In April, Deloitte and Europe Active published the ninth edition of their yearly European Health and Fitness Market Report, as Karsten Hollasch explains
Featured supplier news
Featured supplier news: Thousands flock to register for Elevate 2022 in London this summer
The health and fitness industry is eagerly awaiting the return of Elevate, which will take place on 15-16 June 2022 at ExCeL London.
Featured supplier news
Featured supplier news: What’s the first thing you think about when selling gym equipment?
According to our poll the first thing 80 per cent of operators and gym owners think about when it’s time to sell gym equipment is how much your equipment is worth.
Featured operator news
Featured operator news: Serco Leisure wins 10-year Mansfield contract
Following a competitive tendering process, Serco Leisure and its partner More Leisure Community Trust Limited (MLCT) have been awarded a 10-year contract by Mansfield District Council to operate three centres in the town, starting 1 May 2022.
Featured operator news
Featured operator news: New £42m Moorways Sports Village to open on 21 May
Everyone Active will open Moorways Sports Village to the public on Saturday 21 May with a grand opening weekend – in time for the half term holidays.
Supplier Showcases
Supplier showcase - Pulse Fitness: trusted partner
Catalogue Gallery
Click on a catalogue to view it online
Directory
Skincare
Sothys: Skincare
Fitness equipment
A Panatta Sport Srl: Fitness equipment
Salt therapy products
Saltability: Salt therapy products
On demand
Fitness On Demand: On demand
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Management software
Premier Software Solutions: Management software
trade associations
International SPA Association - iSPA: trade associations
Spa software
SpaBooker: Spa software
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Runcorn
Halton Borough Council
Property & Tenders
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
30-30 Jun 2022
The ICC, Birmingham, Birmingham , United Kingdom
Diary dates
12-13 Sep 2022
Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
Diary dates
25-28 Oct 2022
Messe Stuttgart, Germany
Diary dates
25-28 Oct 2022
Ibiza, Ibiza, Spain
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
17-18 Mar 2023
Tobacco Dock, London, United Kingdom
Diary dates

Silver company profile

Fitronics (CoursePro and TRP)

CoursePro
The TRP Software Suite
What we can do for you
Fitronics is the company behind The Retention People (TRP) and CoursePro.

CoursePro is a comprehensive, end-to-end sports course management system.

TRP’s software is designed to help gyms, leisure centres, and health and fitness clubs improve retention by improving their member experience.

The Fitronics team is sport, health, and fitness through-and-through; with many of our staff boasting a background in facility operations. This means we truly understand our customers' needs and challenges and can work closely with them to become an invaluable extension of their team.

Key products and services

CoursePro:
CoursePro is a comprehensive, end-to-end sports course management system used by everyone from small independent swim schools through to large leisure trusts and national operators. CoursePro’s goals are simple, to save you time spent on course admin and improve your customer experience. CoursePro’s key features include TeacherPortal, which allows those running your sessions to mark registers and do pupil assessments in-class, and HomePortal, which allows parents to track their child’s progress and pay their fees.

TRP Insight:
Insight is a Net Promoter Score® based member feedback tool built specifically for health and fitness clubs. The user-friendly system allows you to tap into invaluable member feedback at-scale and easily identify trends in responses to make informed business decisions.

TRP Digital:
Digital allows you to quickly and easily build rule-based, automated email and SMS journeys using member information from your member management system such as membership type, age group, and gender to keep your members engaged when they are away from your facility with content that is tailored to them. Using our exclusive risk-of-dropout algorithm, you can even set up Digital to automatically reach out to members when they become ‘high-risk’ to re-engage them.

TRP Interact:
Interact is where it all began for Fitronics, back in 2002! Our research showed then, and continues to show now, that members who are spoken to when they visit have better retention rates. Simple. Interact gives you a systematic way of managing your staff’s gym-floor interactions with members and measuring their effectiveness in terms of retention. Interact’s ‘Signpost’ functionality allows you to target specific member groups for conversation based on their risk-of-dropout, membership type, join date etc.
Fitronics (CoursePro and TRP) video gallery:
Plans for the next 12 months
In the short-term our focus is helping our customers across the UK to reopen their doors as the latest lockdown restrictions are lifted.

Looking further into the year; we will continue to enhance and improve our offerings to make them more and more valuable to our customers. This will include a revamp of TRP’s Digital and Interact software, significant enhancements to CoursePro’s HomePortal and online joining modules, new integrations with online fitness platforms, working with governing bodies to support youth athlete development, and an exciting new industry research study with Dr Melvyn Hillsdon.
Key personnel
Daniel Haywood, Managing Director
Marc Jones, Head of Commercial
Eddy Graham, Sales Account Manager
Rob Howes, Sales Account Manager
Tom Doodson, Sales Account Manager
Mark Lewis, Senior Customer Engagement Coach
Julie Allen, Customer Engagement Coach
Key customers
Fitronics works with over 300 companies globally representing 1,200 facilities; from small, independent swim schools using our CoursePro software to manage their courses to large leisure trusts and national gym chains using our TRP software to manage their member experience.
Testimonial
“Your willingness to work with us through the pandemic meant and continues to mean a lot to us. The product continues to provide us with valuable input and actionable knowledge. It's essential.”
– Ken Brown, Owner, Fitness Incentive
Fitronics (CoursePro and TRP): featured in HCM and Fit Tech magazines
The UK health club sector could grow to engage up to 35 per cent of the population, according to a Fitronics study, reports Marc Jones
Fitronics’ new member journey software is supporting the University of Oxford in improving its services for users
Fitronics (CoursePro and TRP)
Tel: 03301280971
Address: House of Fitronics, 4 & 5 Palace Yard Mews, Bath, Somerset, BA1 2NH, United Kingdom
Daniel Haywood, Managing Director
Featured supplier news
Featured supplier news: Thousands flock to register for Elevate 2022 in London this summer
The health and fitness industry is eagerly awaiting the return of Elevate, which will take place on 15-16 June 2022 at ExCeL London.
Featured supplier news
Featured supplier news: What’s the first thing you think about when selling gym equipment?
According to our poll the first thing 80 per cent of operators and gym owners think about when it’s time to sell gym equipment is how much your equipment is worth.
Featured operator news
Featured operator news: Serco Leisure wins 10-year Mansfield contract
Following a competitive tendering process, Serco Leisure and its partner More Leisure Community Trust Limited (MLCT) have been awarded a 10-year contract by Mansfield District Council to operate three centres in the town, starting 1 May 2022.
Featured operator news
Featured operator news: New £42m Moorways Sports Village to open on 21 May
Everyone Active will open Moorways Sports Village to the public on Saturday 21 May with a grand opening weekend – in time for the half term holidays.
Supplier Showcases
Supplier showcase - Pulse Fitness: trusted partner
Catalogue Gallery
Click on a catalogue to view it online
Directory
Skincare
Sothys: Skincare
Fitness equipment
A Panatta Sport Srl: Fitness equipment
Salt therapy products
Saltability: Salt therapy products
On demand
Fitness On Demand: On demand
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Management software
Premier Software Solutions: Management software
trade associations
International SPA Association - iSPA: trade associations
Spa software
SpaBooker: Spa software
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Runcorn
Halton Borough Council
Property & Tenders
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
30-30 Jun 2022
The ICC, Birmingham, Birmingham , United Kingdom
Diary dates
12-13 Sep 2022
Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
Diary dates
25-28 Oct 2022
Messe Stuttgart, Germany
Diary dates
25-28 Oct 2022
Ibiza, Ibiza, Spain
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
17-18 Mar 2023
Tobacco Dock, London, United Kingdom
Diary dates
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