Gold company profile
Fitronics (TRP)
Fitronics is the parent company of TRP, CoursePro and Member Experience
Awards and is part of the wider Jonas Group of Companies. We truly understand our customers' needs and challenges and become an invaluable extension of their team.
Find out more about Fitronics (TRP) here...
Find out more about Fitronics (TRP) here...
Fitronics (TRP): News and press releases
PRESS RELEASE: Keith Smith partners with Fitronics to deliver interaction training to leisure facilities
29 Nov 2023
Fitronics is delighted to announce its newest partner to the Consult brand; Keith Smith.
PRESS RELEASE: Fitronics chooses Bath Mind as charity of the year 2023
03 Mar 2023
Fitronics MD, Daniel Haywood, is cycling from Lands End to John O’Groats to raise money for
Bath Mind in April 2023.
HCM OPINION: It’s time to focus, says Fitronics’ Marc Jones
06 Dec 2022
The fitness industry is robust, it’s seen off many recessions and we’re currently going through
some tough times. It’s during these times that we need to focus on the where and the what.
Where can I get the biggest return and what can I do to maximise this return?
27 Sep 2022
Leading software company Fitronics has launched an all-new website featuring its leading
sports and fitness technology brands; The Retention People (TRP), CoursePro (CAP2) and
Strive.
26 Oct 2021
Fitronics’ brand The Retention People (TRP) has launched a new, improved version of its
automated member journey software Digital; which now sits alongside their industry-leading
member feedback software Insight, allowing the two modules to be used more effectively
together.
26 Apr 2021
Marc Jones has joined Fitronics, the company behind The Retention People (TRP) and
CoursePro,
in a newly created role of Head of Commercial.
15 Jan 2021
Member engagement software provider The Retention People (TRP) has unveiled the winners of
its annual 2020 Member Experience Awards (MEA).
Fitronics (TRP): featured in HCM and Fit Tech magazines
Sponsored: Fitronics: connecting the industry
Health Club Management 2023 issue 9
Cheriee Wales reports from the recent
Fitronics and Proinsight ConnectCX
conference and CoursePro Summit
Software: Solution finders
Health Club Management 2022 issue 11
Each health club has its own requirements and
challenges, but the right software solution can
make all the difference, as Steph Eaves discovers
Letters: Write to reply
Health Club Management 2022 issue 11
Fuel the debate about issues across the industry and share your best practice. We’d love to hear from you – [email protected]
Sponsored: Fitronics: Game changing growth
Health Club Management 2022 issue 3
The UK health club sector could grow to engage
up to 35 per cent of the population, according to
a Fitronics study, reports Marc Jones
Sponsored: Fitronics: a better
journey
Health Club Management 2021 issue 11
Fitronics’ new member journey software is supporting the
University of Oxford in improving its services for users
About Fitronics (TRP)
Fitronics is the parent company of TRP, CoursePro and Member Experience Awards and is part of the wider Jonas Group of Companies. They develop effective, user-friendly software for the sport, health and fitness industry to improve member retention, elevate member experiences with automated and targeted communications as well, provide interactive software for coaches to deliver, manage and asses their learners from one place.
Product range and services
TRP Interact is where it all began for Fitronics back in 2001. Our research showed then, and continues to show now, that members who are spoken to when they visit have better retention rates. Interact gives a systematic way of managing your staff ’s gym-floor interactions with members and measuring their effectiveness of retention.
Interact’s ‘Signpost’ functionality allows you to target specific member groups for conversation based on their risk-of-dropout, membership type, join date and more! The software encourages a change of culture and promotes face-to-face communication to develop personable relationships and maintain continuous business.
TRP Digital enables operators to build rule-based, automated email and SMS journeys, using member information such as membership type, age groups, and gender to keep members engaged with tailored content when they are away from your facility. Using our exclusive risk-of-dropout algorithm, you can even set up Digital to automatically reach out to members when they become ‘high-risk’ whilst awarding those who regularly visit the club for their effort. The software allows you to trigger communications right from the on-boarding stage where you can schedule ‘welcome’ emails to check-in on new members a few days later to gain insight into their experience and develop touch points for assistance to maintain a high level of service.
TRP Insight is a Net Promoter Score based member feedback tool built specifically for health and fitness clubs. The user-friendly system allows you to tap into invaluable member feedback at-scale and easily identifies trends to make informed decisions, improve member experience, and grow revenue through referrals and upsells.
Fitronics (TRP)
Tel: 0330 1280971
Email: [email protected]
Address:
House of Fitronics,
4 & 5 Palace Yard Mews,
Bath,
Somerset,
BA1 2NH,
United Kingdom
Daniel Haywood, Managing Director
Fitronics (TRP) video gallery:
Key personnel
Daniel Haywood, Managing Director
Marc Jones, Head of Customer Experience
Eddy Graham, Sales Account Manager
Connah Lloyd, Sales Account Manager
Peter King, Commerical Sales Manager
Dave Ling, Regional Account Manager
Marc Jones, Head of Customer Experience
Eddy Graham, Sales Account Manager
Connah Lloyd, Sales Account Manager
Peter King, Commerical Sales Manager
Dave Ling, Regional Account Manager
Key customers
We work with over 300 companies globally representing 1,200 facilities across the sector.
Plans for the next 12 months
Over the next 12 months, we are dedicated
to showcasing our newly acquired business,
Workfl ow Asset Management (WAM)
to provide our leisure-based customers
with an effi cient way to manage their
assets. WAM’s cloud-based software
allows businesses to take control of their
asset management and make informed
decisions to ensure facilities run smoothly.
We will also be hosting our annual summits which will take place on the 3rd and 4th October 2023 in Solihull, West Midlands.
Interested in attending? Contact us via [email protected]
We will also be hosting our annual summits which will take place on the 3rd and 4th October 2023 in Solihull, West Midlands.
Interested in attending? Contact us via [email protected]
Testimonial
“Your willingness to work with us through the pandemic meant and continues to mean a lot to us. The product continues to provide us with valuable input and actionable knowledge. It's essential.”
– Ken Brown, Owner, Fitness Incentive
– Ken Brown, Owner, Fitness Incentive
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