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Health Club Management

Health Club Management

Silver company profile

Fitronics (CoursePro and TRP)

CoursePro
The TRP Software Suite
What we can do for you
Fitronics is the company behind The Retention People (TRP) and CoursePro.

CoursePro is a comprehensive, end-to-end sports course management system.

TRP’s software is designed to help gyms, leisure centres, and health and fitness clubs improve retention by improving their member experience.

The Fitronics team is sport, health, and fitness through-and-through; with many of our staff boasting a background in facility operations. This means we truly understand our customers' needs and challenges and can work closely with them to become an invaluable extension of their team.

Key products and services

CoursePro:
CoursePro is a comprehensive, end-to-end sports course management system used by everyone from small independent swim schools through to large leisure trusts and national operators. CoursePro’s goals are simple, to save you time spent on course admin and improve your customer experience. CoursePro’s key features include TeacherPortal, which allows those running your sessions to mark registers and do pupil assessments in-class, and HomePortal, which allows parents to track their child’s progress and pay their fees.

TRP Insight:
Insight is a Net Promoter Score® based member feedback tool built specifically for health and fitness clubs. The user-friendly system allows you to tap into invaluable member feedback at-scale and easily identify trends in responses to make informed business decisions.

TRP Digital:
Digital allows you to quickly and easily build rule-based, automated email and SMS journeys using member information from your member management system such as membership type, age group, and gender to keep your members engaged when they are away from your facility with content that is tailored to them. Using our exclusive risk-of-dropout algorithm, you can even set up Digital to automatically reach out to members when they become ‘high-risk’ to re-engage them.

TRP Interact:
Interact is where it all began for Fitronics, back in 2002! Our research showed then, and continues to show now, that members who are spoken to when they visit have better retention rates. Simple. Interact gives you a systematic way of managing your staff’s gym-floor interactions with members and measuring their effectiveness in terms of retention. Interact’s ‘Signpost’ functionality allows you to target specific member groups for conversation based on their risk-of-dropout, membership type, join date etc.
Fitronics (CoursePro and TRP) video gallery:
Plans for the next 12 months
In the short-term our focus is helping our customers across the UK to reopen their doors as the latest lockdown restrictions are lifted.

Looking further into the year; we will continue to enhance and improve our offerings to make them more and more valuable to our customers. This will include a revamp of TRP’s Digital and Interact software, significant enhancements to CoursePro’s HomePortal and online joining modules, new integrations with online fitness platforms, working with governing bodies to support youth athlete development, and an exciting new industry research study with Dr Melvyn Hillsdon.
Key personnel
Daniel Haywood, Managing Director
Marc Jones, Head of Commercial
Eddy Graham, Sales Account Manager
Rob Howes, Sales Account Manager
Tom Doodson, Sales Account Manager
Mark Lewis, Senior Customer Engagement Coach
Julie Allen, Customer Engagement Coach
Key customers
Fitronics works with over 300 companies globally representing 1,200 facilities; from small, independent swim schools using our CoursePro software to manage their courses to large leisure trusts and national gym chains using our TRP software to manage their member experience.
Testimonial
“Your willingness to work with us through the pandemic meant and continues to mean a lot to us. The product continues to provide us with valuable input and actionable knowledge. It's essential.”
– Ken Brown, Owner, Fitness Incentive
Fitronics (CoursePro and TRP)
Tel: 03301280971
Address: House of Fitronics, 4 & 5 Palace Yard Mews, Bath, Somerset, BA1 2NH, United Kingdom
Daniel Haywood, Managing Director
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HCM Magazine
HCM People
What we do as an industry is change lives for the better and we should all be proud of that
HCM Magazine
HCM People
Our vision is a future with ethnic diversity in aquatics
HCM Magazine
Research
Focusing on dieting has failed to offset the rising tide of obesity, say researchers from the Universities of Arizona and Virginia. A focus on fitness gives better health outcomes
HCM Magazine
Policy
As the UK government’s social prescribing initiative gains momentum, Kenny Butler calls on the sector to step up and get involved
HCM Magazine
Insight
Research firm Qualtrics surveyed 12,157 consumers across 15 countries in seven languages to create the Les Mills 2021 Global Fitness Report, highlighting the ways consumers are choosing to work out as we emerge from the pandemic. Jak Phillips reports
HCM Magazine
Sponsored
Les Mills is launching a new digital network called Les Mills Connect to help clubs build back better and emerge from the pandemic with a stronger business
HCM Magazine
Policy
Generations rarely have the opportunity to reset public opinion and effect behaviour change for good, but post-pandemic two unequal movements with a lot in common will be the focus of governments, says David Minton
HCM Magazine
HCM magazine
At TGOGC, we believe our own wellbeing is wrapped up in nature and the positive impact we can each have on the health of the planet
HCM magazine
Our competition need to fasten their seatbelts
HCM magazine
I’d like to see the gym sector help champion the social prescribing agenda, as a route to getting more people engaged in physical activity
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Featured operator news
Featured operator news: Everyone Active bolsters Everyone on Demand and enters second year with five new partnerships
Everyone Active has signed a number of new deals which will see the operator strengthen its digital product offering, Everyone on Demand.
Featured operator news
Featured operator news: Being active helps Parkwood Leisure customers save the NHS £16m
Parkwood Leisure, one of the UK’s leading public leisure facilities operators, helped prevent more than 7,000 cases of stroke, dementia, depression and type 2 diabetes in 2019, saving the NHS £16 million, a new social value report has shown.
Catalogue Gallery
Click on a catalogue to view it online
Directory
Wearable technology solutions
MyZone: Wearable technology solutions
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Spa software
SpaBooker: Spa software
Fitness equipment
Octane Fitness: Fitness equipment
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Management software
Premier Software Solutions: Management software
Red Light Therapy
 Red Light Rising: Red Light Therapy
Skincare
Sothys: Skincare
Uniforms
Service Sport: Uniforms
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Property & Tenders
Welwyn Garden City
Welwyn Hatfield Borough Council
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

Silver company profile

Fitronics (CoursePro and TRP)

CoursePro
The TRP Software Suite
What we can do for you
Fitronics is the company behind The Retention People (TRP) and CoursePro.

CoursePro is a comprehensive, end-to-end sports course management system.

TRP’s software is designed to help gyms, leisure centres, and health and fitness clubs improve retention by improving their member experience.

The Fitronics team is sport, health, and fitness through-and-through; with many of our staff boasting a background in facility operations. This means we truly understand our customers' needs and challenges and can work closely with them to become an invaluable extension of their team.

Key products and services

CoursePro:
CoursePro is a comprehensive, end-to-end sports course management system used by everyone from small independent swim schools through to large leisure trusts and national operators. CoursePro’s goals are simple, to save you time spent on course admin and improve your customer experience. CoursePro’s key features include TeacherPortal, which allows those running your sessions to mark registers and do pupil assessments in-class, and HomePortal, which allows parents to track their child’s progress and pay their fees.

TRP Insight:
Insight is a Net Promoter Score® based member feedback tool built specifically for health and fitness clubs. The user-friendly system allows you to tap into invaluable member feedback at-scale and easily identify trends in responses to make informed business decisions.

TRP Digital:
Digital allows you to quickly and easily build rule-based, automated email and SMS journeys using member information from your member management system such as membership type, age group, and gender to keep your members engaged when they are away from your facility with content that is tailored to them. Using our exclusive risk-of-dropout algorithm, you can even set up Digital to automatically reach out to members when they become ‘high-risk’ to re-engage them.

TRP Interact:
Interact is where it all began for Fitronics, back in 2002! Our research showed then, and continues to show now, that members who are spoken to when they visit have better retention rates. Simple. Interact gives you a systematic way of managing your staff’s gym-floor interactions with members and measuring their effectiveness in terms of retention. Interact’s ‘Signpost’ functionality allows you to target specific member groups for conversation based on their risk-of-dropout, membership type, join date etc.
Fitronics (CoursePro and TRP) video gallery:
Plans for the next 12 months
In the short-term our focus is helping our customers across the UK to reopen their doors as the latest lockdown restrictions are lifted.

Looking further into the year; we will continue to enhance and improve our offerings to make them more and more valuable to our customers. This will include a revamp of TRP’s Digital and Interact software, significant enhancements to CoursePro’s HomePortal and online joining modules, new integrations with online fitness platforms, working with governing bodies to support youth athlete development, and an exciting new industry research study with Dr Melvyn Hillsdon.
Key personnel
Daniel Haywood, Managing Director
Marc Jones, Head of Commercial
Eddy Graham, Sales Account Manager
Rob Howes, Sales Account Manager
Tom Doodson, Sales Account Manager
Mark Lewis, Senior Customer Engagement Coach
Julie Allen, Customer Engagement Coach
Key customers
Fitronics works with over 300 companies globally representing 1,200 facilities; from small, independent swim schools using our CoursePro software to manage their courses to large leisure trusts and national gym chains using our TRP software to manage their member experience.
Testimonial
“Your willingness to work with us through the pandemic meant and continues to mean a lot to us. The product continues to provide us with valuable input and actionable knowledge. It's essential.”
– Ken Brown, Owner, Fitness Incentive
Fitronics (CoursePro and TRP)
Tel: 03301280971
Address: House of Fitronics, 4 & 5 Palace Yard Mews, Bath, Somerset, BA1 2NH, United Kingdom
Daniel Haywood, Managing Director
Featured supplier news
Featured supplier news: Are traditional gyms going to war with smart gyms?
CEO of Orbit4, Daniel Jones, says: “There’s no reason traditional gyms and smart gyms can’t live in harmony. With a little reorganisation and education, there’s a really bright future for all gyms.”
Featured supplier news
Featured supplier news: Surge integrates Fisikal with HubSpot to drive business efficiencies and grow revenue
As Surge expands its offer with the launch of a third dedicated Electronic Muscle Stimulation (EMS) studio this summer – this time in Fleet Street, London – the brand reflects on the vital role of its estate wide digital ecosystem, created in partnership with Fisikal, designed to drive business efficiencies and commercial success.
Featured operator news
Featured operator news: Everyone Active bolsters Everyone on Demand and enters second year with five new partnerships
Everyone Active has signed a number of new deals which will see the operator strengthen its digital product offering, Everyone on Demand.
Featured operator news
Featured operator news: Being active helps Parkwood Leisure customers save the NHS £16m
Parkwood Leisure, one of the UK’s leading public leisure facilities operators, helped prevent more than 7,000 cases of stroke, dementia, depression and type 2 diabetes in 2019, saving the NHS £16 million, a new social value report has shown.
Catalogue Gallery
Click on a catalogue to view it online
Directory
Wearable technology solutions
MyZone: Wearable technology solutions
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Spa software
SpaBooker: Spa software
Fitness equipment
Octane Fitness: Fitness equipment
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Management software
Premier Software Solutions: Management software
Red Light Therapy
 Red Light Rising: Red Light Therapy
Skincare
Sothys: Skincare
Uniforms
Service Sport: Uniforms
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Property & Tenders
Welwyn Garden City
Welwyn Hatfield Borough Council
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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