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Orbit4

About us   |   Contact us   |  Company blog
Orbit4 is a leading FitTech brand that provides gym operators with a comprehensive software solution to manage their assets. With its broad portfolio of innovative solutions, Orbit4 is revolutionizing management processes for gym operators and enabling the implementation of a digital strategy in fitness clubs worldwide.
Find out more about Orbit4 here...
Orbit4: News and press releases
12 Feb 2024
High performance asset management team Orbit4 have just announced their latest partnership with Stronger Wellness.
12 Jan 2023
With the price of just about everything going up, we all need to look again at how we best spend the allocated budget.
23 Sep 2022
In order to support gyms and health clubs in this difficult economic climate, Orbit4 is helping operators by telling them the best time to trade in and buy new based on its intelligence-led data and tech.
25 Apr 2022
According to our poll the first thing 80 per cent of operators and gym owners think about when it’s time to sell gym equipment is how much your equipment is worth.
25 Jan 2022
Social distancing, and all that encompasses the new normal, appears to be here to stay … for a while at least.
Orbit4: featured in HCM and Fit Tech magazines
Specifier: At your service
Health Club Management 2024 issue 2
You might be tempted to skip a service, but experts say it will cost you in the long run. Providers tell Steph Eaves why they their work is important to the management of assets
Health Club Management 2023 issue 10
Rob Cunningham, director of leisure at BH Live, explains the positive impact Orbit4 is having on the organisation
About Orbit4
About us
Orbit4 is a leading FitTech brand that provides gym operators with a comprehensive software solution to manage their assets. With its broad portfolio of innovative solutions, Orbit4 is revolutionizing management processes for gym operators and enabling the implementation of a digital strategy in fitness clubs worldwide.

Headquartered in the UK with offices in North America and Germany, Orbit4 is a partner in key global fitness markets.

Among other things, WeBuyGymEquipment is part of the Orbit4 Group and offers gym operators a platform to sell used fitness equipment digitally, easily and transparently.

Product range and services
Orbit4 revolutionises gym management with an innovative software solution for the commercial fitness industry, enabling gym operators to take full control of their assets. Our platform integrates asset management, service ticketing and a networked data system for residual value determination. These features provide gym operators actionable tasks so that operations remain streamlined and ensure efficient management of their facilities.

Orbit4 offers a comprehensive solution that goes far beyond fitness equipment asset and service ticketing management. Our software is flexible and can be used for all types of equipment in your gym, be it a laptop or a cabinet system. What's more, it even allows you to manage facility service tickets.

Orbit4 is the ideal tool to implement your digital strategy! The software allows customers to access intelligent data that helps them make informed decisions. With Orbit4, gym operators can track and manage equipment, services, and other assets in real-time, enabling them to run businesses more cost-effectively.
case study: Gymbox: how Orbit4’s technology is generating significant savings and streamlining operations
Get intimate with your assets

Orbit4’s technology is generating significant savings and streamlining operations for premium operator Gymbox.

An exciting partnership between fit-tech specialist Orbit4 and Gymbox, has created impressive results in the form of streamlined operations and substantial savings. It’s also been optimising and simplifying the legal due diligence process.

CEO of Gymbox, Marc Diaper, said: “Before using Orbit4 we believed we made good financial decisions. Now we know that using data should be part of the process when considering a refurbishment.

“Orbit4 technology is simple and highly effective and because managing operations and the sustainability of our business is paramount to our continued success, we take its functionality very seriously.”

Optimising assets
“We now have full visibility of our assets, what they’re currently worth and whether we’ve overspent on servicing costs,” says Diaper. “In addition, we can utilise Orbit4 data to have a meaningful conversation with our suppliers so we’re getting the best possible service standards. This is essential to maximising our customer experience and operational excellence.”

Early in 2022, the Orbit4 team ‘asset-registered’ the entire Gymbox estate, onboarding every machine and piece of equipment into its system to record the manufacturer brand, make and Orbit4’s technology is generating significant savings and streamlining operations for premium operator Gymbox Get intimate with your assets model, as well as uploading serial numbers, photos, service contract status and valuations.

The inclusion of the Orbit4 STM module (service ticket manager) instantly connects Gymbox to service providers digitally through a mobile app and online platform, meaning repairs and fixes are completed efficiently, and Gymbox can review real-time data versus agreed SLAs (service level agreements).

Marc Diaper said: “The team at Orbit4 have been superb to work with. The asset management, service ticketing solution and purchasing ecosystem is a game-changer for us and the industry.

“The connected ecosystem gives us access to the wider market for trade-outs and purchasing tailored service contracts and equipment. We were able to maximise the return on our old equipment recently and got a higher buy-back price than the predicted figure we saw in our Orbit4 Control Panel dashboard".

You can download a copy of this case study by - CLICKING HERE.
case study: BH Live: Transforming fitness asset management
Rob Cunningham, director of leisure at BH Live, explains the positive impact Orbit4 is having on the organisation.

What challenges were you facing before partnering with Orbit4?
The fitness equipment across our estate was a mix of ages and sourced from a variety of manufacturers, while some of the warranties were expiring. We were experiencing long lead times for equipment parts, resulting in equipment being out of order for extended periods of time. In addition, we didn’t have accurate information about the value of our assets or our likely maintenance costs going forward.

What were the key drivers for engaging Orbit4?
We wanted to get a clearer picture of these values and costs, so we could make smarter, evidence-based investment decisions. Furthermore, we wanted to improve our maintenance schedule so fewer pieces of equipment were out of action at any one time. How was the onboarding process?

Following a tender process, managed by Orbit4 on our behalf to assess the market for service providers, we appointed our preferred provider under a new contract and SLA. Orbit4 onboarded the assets in our sites onto its digital platform quickly and efficiently and the new service provider started servicing equipment immediately. Our service provide has been great to deal with, easily contactable and with efficient responsetimes when contacted by our operational team using the Orbit4 mobile app.

The rapid onboarding and collaborative working enabled BH Live to see the value of working with Orbit4 in less than three months from the initial meeting.

What impact you have experienced?
Our net promotor score has vastly improved across several of our sites and our membership attrition has significantly reduced since our partnership with Orbit4, due to the improved service we’re able to offer our customers.

Only a handful of equipment is ever out of order across the estate and repairs rarely take longer than 72 hours to complete.

What difference has Orbit4 made day-to-day?
The ability to remotely look at equipment value, check the condition of equipment and manage our assets enables BH Live to make informed decisions about investment.

The Orbit4 platform also allows us to monitor all relevant KPIs relating to our assets on a day-to-day basis and to ensure we’re delivering a better customer experience.

Would you say to other operators who are considering Orbit4?
The impact Orbit4 has had on our organisation has been fantastic, as making evidence-based decisions in regards to your gym floor assets is key to improving your customer experience.

It’s also been great to work with the platform and the team to streamline our asset management processes.

What’s the most important benefit?
The servicing element of the contract has been a remarkable success – the immediate impact of this on our customer feedback and attrition rates has shown the powerful benefits of not having equipment out of order for lengthy periods of time.

You can download a copy of this case study by - CLICKING HERE.
Orbit4 video gallery:
Key personnel
Daniel Jones, CEO
Steve Ruffell, country manager – UK & Ireland
Kev Forester, business development manager – UK & Ireland
Key customers
• JD Gyms
• GymBox
• Third Space
• Anytime Fitness
• Life Leisure
• YourTrustRochdale
• BH Live
• Denbighshire Leisure
Testimonial
“Before using Orbit4 we believed we made good financial decisions. Now we know that using data should be part of the process when considering a refurbishment.

“Orbit4 technology is simple and highly effective and because managing operations and the sustainability of our business is paramount to our continued success, we take its functionality very seriously.”
– Marc Diaper, CEO, Gymbox
“Thanks to the immediate improvements to our customers’ experiences, Orbit4 has noticeably increased our Net Promoter Score. The platform has greatly enhanced our operational efficiencies”
– Rob Cunningham, director of leisure, BH Live
Orbit4
Tel: +44 333 034 1637
Address: 7 School Lane, Hartford, Cheshire, CW81NP, UK
Steve Ruffell, country manager – UK & Ireland
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03-05 Sep 2024
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19-19 Sep 2024
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Locations worldwide,
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01-04 Oct 2024
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Diary dates
09-13 Oct 2024
Soneva Fushi, Maldives
Diary dates
10 Oct 2024
QEII Conference Centre, London,
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
04-06 Feb 2025
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
11-13 Feb 2025
Fairmont Riyadh , Saudi Arabia
Diary dates
10-13 Apr 2025
Exhibition Centre , Cologne, Germany
Diary dates
07-07 Jun 2025
Worldwide, Various,
Diary dates
28-31 Oct 2025
Koelnmesse, Cologne, Germany
Diary dates
Gold company profile

Orbit4

About us   |   Contact us   |  Company blog
Orbit4 is a leading FitTech brand that provides gym operators with a comprehensive software solution to manage their assets. With its broad portfolio of innovative solutions, Orbit4 is revolutionizing management processes for gym operators and enabling the implementation of a digital strategy in fitness clubs worldwide.
Find out more about Orbit4 here...
Orbit4: News and press releases
12 Feb 2024
High performance asset management team Orbit4 have just announced their latest partnership with Stronger Wellness.
12 Jan 2023
With the price of just about everything going up, we all need to look again at how we best spend the allocated budget.
23 Sep 2022
In order to support gyms and health clubs in this difficult economic climate, Orbit4 is helping operators by telling them the best time to trade in and buy new based on its intelligence-led data and tech.
25 Apr 2022
According to our poll the first thing 80 per cent of operators and gym owners think about when it’s time to sell gym equipment is how much your equipment is worth.
25 Jan 2022
Social distancing, and all that encompasses the new normal, appears to be here to stay … for a while at least.
Orbit4: featured in HCM and Fit Tech magazines
Specifier: At your service
Health Club Management 2024 issue 2
You might be tempted to skip a service, but experts say it will cost you in the long run. Providers tell Steph Eaves why they their work is important to the management of assets
Health Club Management 2023 issue 10
Rob Cunningham, director of leisure at BH Live, explains the positive impact Orbit4 is having on the organisation
About Orbit4
About us
Orbit4 is a leading FitTech brand that provides gym operators with a comprehensive software solution to manage their assets. With its broad portfolio of innovative solutions, Orbit4 is revolutionizing management processes for gym operators and enabling the implementation of a digital strategy in fitness clubs worldwide.

Headquartered in the UK with offices in North America and Germany, Orbit4 is a partner in key global fitness markets.

Among other things, WeBuyGymEquipment is part of the Orbit4 Group and offers gym operators a platform to sell used fitness equipment digitally, easily and transparently.

Product range and services
Orbit4 revolutionises gym management with an innovative software solution for the commercial fitness industry, enabling gym operators to take full control of their assets. Our platform integrates asset management, service ticketing and a networked data system for residual value determination. These features provide gym operators actionable tasks so that operations remain streamlined and ensure efficient management of their facilities.

Orbit4 offers a comprehensive solution that goes far beyond fitness equipment asset and service ticketing management. Our software is flexible and can be used for all types of equipment in your gym, be it a laptop or a cabinet system. What's more, it even allows you to manage facility service tickets.

Orbit4 is the ideal tool to implement your digital strategy! The software allows customers to access intelligent data that helps them make informed decisions. With Orbit4, gym operators can track and manage equipment, services, and other assets in real-time, enabling them to run businesses more cost-effectively.
case study: Gymbox: how Orbit4’s technology is generating significant savings and streamlining operations
Get intimate with your assets

Orbit4’s technology is generating significant savings and streamlining operations for premium operator Gymbox.

An exciting partnership between fit-tech specialist Orbit4 and Gymbox, has created impressive results in the form of streamlined operations and substantial savings. It’s also been optimising and simplifying the legal due diligence process.

CEO of Gymbox, Marc Diaper, said: “Before using Orbit4 we believed we made good financial decisions. Now we know that using data should be part of the process when considering a refurbishment.

“Orbit4 technology is simple and highly effective and because managing operations and the sustainability of our business is paramount to our continued success, we take its functionality very seriously.”

Optimising assets
“We now have full visibility of our assets, what they’re currently worth and whether we’ve overspent on servicing costs,” says Diaper. “In addition, we can utilise Orbit4 data to have a meaningful conversation with our suppliers so we’re getting the best possible service standards. This is essential to maximising our customer experience and operational excellence.”

Early in 2022, the Orbit4 team ‘asset-registered’ the entire Gymbox estate, onboarding every machine and piece of equipment into its system to record the manufacturer brand, make and Orbit4’s technology is generating significant savings and streamlining operations for premium operator Gymbox Get intimate with your assets model, as well as uploading serial numbers, photos, service contract status and valuations.

The inclusion of the Orbit4 STM module (service ticket manager) instantly connects Gymbox to service providers digitally through a mobile app and online platform, meaning repairs and fixes are completed efficiently, and Gymbox can review real-time data versus agreed SLAs (service level agreements).

Marc Diaper said: “The team at Orbit4 have been superb to work with. The asset management, service ticketing solution and purchasing ecosystem is a game-changer for us and the industry.

“The connected ecosystem gives us access to the wider market for trade-outs and purchasing tailored service contracts and equipment. We were able to maximise the return on our old equipment recently and got a higher buy-back price than the predicted figure we saw in our Orbit4 Control Panel dashboard".

You can download a copy of this case study by - CLICKING HERE.
case study: BH Live: Transforming fitness asset management
Rob Cunningham, director of leisure at BH Live, explains the positive impact Orbit4 is having on the organisation.

What challenges were you facing before partnering with Orbit4?
The fitness equipment across our estate was a mix of ages and sourced from a variety of manufacturers, while some of the warranties were expiring. We were experiencing long lead times for equipment parts, resulting in equipment being out of order for extended periods of time. In addition, we didn’t have accurate information about the value of our assets or our likely maintenance costs going forward.

What were the key drivers for engaging Orbit4?
We wanted to get a clearer picture of these values and costs, so we could make smarter, evidence-based investment decisions. Furthermore, we wanted to improve our maintenance schedule so fewer pieces of equipment were out of action at any one time. How was the onboarding process?

Following a tender process, managed by Orbit4 on our behalf to assess the market for service providers, we appointed our preferred provider under a new contract and SLA. Orbit4 onboarded the assets in our sites onto its digital platform quickly and efficiently and the new service provider started servicing equipment immediately. Our service provide has been great to deal with, easily contactable and with efficient responsetimes when contacted by our operational team using the Orbit4 mobile app.

The rapid onboarding and collaborative working enabled BH Live to see the value of working with Orbit4 in less than three months from the initial meeting.

What impact you have experienced?
Our net promotor score has vastly improved across several of our sites and our membership attrition has significantly reduced since our partnership with Orbit4, due to the improved service we’re able to offer our customers.

Only a handful of equipment is ever out of order across the estate and repairs rarely take longer than 72 hours to complete.

What difference has Orbit4 made day-to-day?
The ability to remotely look at equipment value, check the condition of equipment and manage our assets enables BH Live to make informed decisions about investment.

The Orbit4 platform also allows us to monitor all relevant KPIs relating to our assets on a day-to-day basis and to ensure we’re delivering a better customer experience.

Would you say to other operators who are considering Orbit4?
The impact Orbit4 has had on our organisation has been fantastic, as making evidence-based decisions in regards to your gym floor assets is key to improving your customer experience.

It’s also been great to work with the platform and the team to streamline our asset management processes.

What’s the most important benefit?
The servicing element of the contract has been a remarkable success – the immediate impact of this on our customer feedback and attrition rates has shown the powerful benefits of not having equipment out of order for lengthy periods of time.

You can download a copy of this case study by - CLICKING HERE.
Orbit4
Tel: +44 333 034 1637
Address: 7 School Lane, Hartford, Cheshire, CW81NP, UK
Steve Ruffell, country manager – UK & Ireland
Orbit4 video gallery:
Key personnel
Daniel Jones, CEO
Steve Ruffell, country manager – UK & Ireland
Kev Forester, business development manager – UK & Ireland
Key customers
• JD Gyms
• GymBox
• Third Space
• Anytime Fitness
• Life Leisure
• YourTrustRochdale
• BH Live
• Denbighshire Leisure
Testimonial
“Before using Orbit4 we believed we made good financial decisions. Now we know that using data should be part of the process when considering a refurbishment.

“Orbit4 technology is simple and highly effective and because managing operations and the sustainability of our business is paramount to our continued success, we take its functionality very seriously.”

– Marc Diaper, CEO, Gymbox
Testimonial
“Thanks to the immediate improvements to our customers’ experiences, Orbit4 has noticeably increased our Net Promoter Score. The platform has greatly enhanced our operational efficiencies”

– Rob Cunningham, director of leisure, BH Live
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