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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

Bronze company profile

Proinsight Mystery Shopping

What we can do for you
Our main services are mystery shopping, internal audits and consumer research.

Over 10 million people in the UK hold a subscription to a gym, with this number growing year on year and, with the number of facilities on the increase, the health, fitness & wellbeing industry is in an exciting period of growth. Our management team have all held senior positions in David Lloyd, GLL, Parkwood, Everyone Active and Anytime Fitness, so we’re in the best possible place to understand what makes great user experience (UX) because we’ve been there and done it.

We currently mystery shop most of the major health and fitness operators here in the UK including Snap Fitness, Village Hotels, David Lloyd and Link4Life. We are a key partner in the UKActive awards, which are widely recognised as the industry’s most significant awards. We also produce some of the sector’s leading intelligence on user experience (UX) – you can view our benchmark reports here.

Key services
Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.

We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.

Smart Audit: Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.

Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.

Want to find out more, or request a quote? Click here to get in touch with Proinsight Research
Key personnel
David Hopkins - Managing Director
Chloe Kinch – Head of Business Development
Hannah Weekes – Head of Operations
Ben Elwood – Business Development Executive
Thomas Walton – Team Leader
Louis Ambrose – Client Services Support
Iveta Webster - Financial Coordinator
Mhairi Fitzpatrick - Executive Director
Andy Kay - Executive Director
Key customers
We are the market leader for mystery shopping services in the UK health and fitness sector. Our mystery shoppers currently visit over 1,500 different health clubs every month. Our key clients within the leisure and sports sector, and include large multi-site companies such as David Lloyd, Everyone Active, Anytime Fitness and Parkwood Leisure, as well as single-site operators such as The Laboratory Spa. We work with educational facilities, Trusts, private and council operated facilities.
Proinsight Mystery Shopping
Tel: 0203 0954954
Address: Studio 410, Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS, United Kingdom
David Hopkins, Managing Director
Latest News
Ness, a US startup that is developing a range of wellness-driven credit cards, has launched ...
Latest News
Following a history of supporting US military and service members, F45 has announced a new ...
Latest News
Hyatt is piloting private gyms in five of its US hotels as part of its ...
Latest News
A young girl has died following an incident at the David Lloyd gym at Capability ...
Latest News
New fitness franchise, Circuit Society, has signed its first London location in Bayswater. The 3,000sq ...
Latest News
Active Nottingham, part of Nottingham City Council, has released a children’s book called Can We ...
Latest News
The new £42m Moorways Sports Village will open its doors to the public on Saturday ...
Latest News
Fitness industry veteran Harm Tegelaars has returned to the fitness industry by joining the board ...
HCM Magazine
Editor's letter
At this scale, brands become their own ‘vortex’, able to sell an increasingly broad range of services to members
HCM Magazine
Annual report
In April, Deloitte and Europe Active published the ninth edition of their yearly European Health and Fitness Market Report, as Karsten Hollasch explains
HCM Magazine
Research
Bryce Hastings, head of research at Les Mills, explains the latest research into exercise motivation, giving tips on how to engage hard-to-reach members
HCM Magazine
Sponsored
Yate Leisure is one of the largest sites in Circadian Trust’s portfolio, with around 4,000 members. Ben Beasley, director of commercial development, explains why they were an early adopter of Technogym Biocircuit, and how the offer has evolved
HCM Magazine
Facilities
What to do when your changing rooms need a refresh, but your budget is stretched? These specialists share their top tips for easy upgrades that won’t break the bank
HCM Magazine
HCM People
Choose consistent over perfect. That’s the long game. It’s never too late to pivot to that mindset
HCM Magazine
Supplier showcase
Pulse Fitness and Bolsover District Council have been collaborating for many years to deliver dedicated community activity spaces
HCM Magazine
HCM magazine
HCM People

Louis Rennocks

Co-founder, Grndhouse
We want Grndhouse to be everywhere: in gyms, hotels, on holidays, at home – it’s boutique fitness in your hand
HCM magazine
Each health club has its own unique challenges, but the right tech solution can make all the difference. In the first of a two-part series, specialists share how they’ve solved specific issues
HCM magazine
Social media influencers cause harm by raising unrealistic expectations of physical perfection, as Andrea Dearden explains
Featured supplier news
Featured supplier news: active-net 2022 tackles mental health awareness
More than 100 industry delegates met in person at the annual active-net event at Eastwood Hall in Nottingham on 23-24 March.
Featured supplier news
Featured supplier news: Thousands flock to register for Elevate 2022 in London this summer
The health and fitness industry is eagerly awaiting the return of Elevate, which will take place on 15-16 June 2022 at ExCeL London.
Featured operator news
Featured operator news: New £42m Moorways Sports Village to open on 21 May
Everyone Active will open Moorways Sports Village to the public on Saturday 21 May with a grand opening weekend – in time for the half term holidays.
Featured operator news
Featured operator news: New partnership delivers swimming support to children with disabilities
A new partnership has been launched to provide inclusive swimming for children with mobility, visual and hearing disabilities.
Supplier Showcases
Supplier showcase - Pulse Fitness: trusted partner
Catalogue Gallery
Click on a catalogue to view it online
Directory
trade associations
International SPA Association - iSPA: trade associations
Management software
Premier Software Solutions: Management software
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Wearable technology solutions
MyZone: Wearable technology solutions
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Spa software
SpaBooker: Spa software
Skincare
Sothys: Skincare
On demand
Fitness On Demand: On demand
Salt therapy products
Himalayan Source: Salt therapy products
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Runcorn
Halton Borough Council
Property & Tenders
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
30-30 Jun 2022
The ICC, Birmingham, Birmingham , United Kingdom
Diary dates
12-13 Sep 2022
Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
Diary dates
25-28 Oct 2022
Messe Stuttgart, Germany
Diary dates
25-28 Oct 2022
Ibiza, Ibiza, Spain
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
17-18 Mar 2023
Tobacco Dock, London, United Kingdom
Diary dates

Bronze company profile

Proinsight Mystery Shopping

What we can do for you
Our main services are mystery shopping, internal audits and consumer research.

Over 10 million people in the UK hold a subscription to a gym, with this number growing year on year and, with the number of facilities on the increase, the health, fitness & wellbeing industry is in an exciting period of growth. Our management team have all held senior positions in David Lloyd, GLL, Parkwood, Everyone Active and Anytime Fitness, so we’re in the best possible place to understand what makes great user experience (UX) because we’ve been there and done it.

We currently mystery shop most of the major health and fitness operators here in the UK including Snap Fitness, Village Hotels, David Lloyd and Link4Life. We are a key partner in the UKActive awards, which are widely recognised as the industry’s most significant awards. We also produce some of the sector’s leading intelligence on user experience (UX) – you can view our benchmark reports here.

Key services
Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.

We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.

Smart Audit: Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.

Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.

Want to find out more, or request a quote? Click here to get in touch with Proinsight Research
Key personnel
David Hopkins - Managing Director
Chloe Kinch – Head of Business Development
Hannah Weekes – Head of Operations
Ben Elwood – Business Development Executive
Thomas Walton – Team Leader
Louis Ambrose – Client Services Support
Iveta Webster - Financial Coordinator
Mhairi Fitzpatrick - Executive Director
Andy Kay - Executive Director
Key customers
We are the market leader for mystery shopping services in the UK health and fitness sector. Our mystery shoppers currently visit over 1,500 different health clubs every month. Our key clients within the leisure and sports sector, and include large multi-site companies such as David Lloyd, Everyone Active, Anytime Fitness and Parkwood Leisure, as well as single-site operators such as The Laboratory Spa. We work with educational facilities, Trusts, private and council operated facilities.
Proinsight Mystery Shopping
Tel: 0203 0954954
Address: Studio 410, Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS, United Kingdom
David Hopkins, Managing Director
Featured supplier news
Featured supplier news: active-net 2022 tackles mental health awareness
More than 100 industry delegates met in person at the annual active-net event at Eastwood Hall in Nottingham on 23-24 March.
Featured supplier news
Featured supplier news: Thousands flock to register for Elevate 2022 in London this summer
The health and fitness industry is eagerly awaiting the return of Elevate, which will take place on 15-16 June 2022 at ExCeL London.
Featured operator news
Featured operator news: New £42m Moorways Sports Village to open on 21 May
Everyone Active will open Moorways Sports Village to the public on Saturday 21 May with a grand opening weekend – in time for the half term holidays.
Featured operator news
Featured operator news: New partnership delivers swimming support to children with disabilities
A new partnership has been launched to provide inclusive swimming for children with mobility, visual and hearing disabilities.
Supplier Showcases
Supplier showcase - Pulse Fitness: trusted partner
Catalogue Gallery
Click on a catalogue to view it online
Directory
trade associations
International SPA Association - iSPA: trade associations
Management software
Premier Software Solutions: Management software
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Wearable technology solutions
MyZone: Wearable technology solutions
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Spa software
SpaBooker: Spa software
Skincare
Sothys: Skincare
On demand
Fitness On Demand: On demand
Salt therapy products
Himalayan Source: Salt therapy products
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Runcorn
Halton Borough Council
Property & Tenders
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
30-30 Jun 2022
The ICC, Birmingham, Birmingham , United Kingdom
Diary dates
12-13 Sep 2022
Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
Diary dates
25-28 Oct 2022
Messe Stuttgart, Germany
Diary dates
25-28 Oct 2022
Ibiza, Ibiza, Spain
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
17-18 Mar 2023
Tobacco Dock, London, United Kingdom
Diary dates
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