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Gold company profile

Premier Software part of Journey Hospitality

About us   |   Contact us   |  Company blog
Premier has spent over 28 years developing software solutions for the spa, wellness and leisure industries.
Find out more about Premier Software part of Journey Hospitality here...
Premier Software part of Journey Hospitality: News and press releases
27 Sep 2023
From the original pioneers of spa management comes a new platform set to redefine the market.
24 May 2023
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well- versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive perspective.
28 Mar 2023
Hotel technology company Journey Hospitality has acquired Premier Software – a UK-based spa, leisure and wellness management software business – to boost spa services within hotel e- commerce.
09 Sep 2022
English countryside retreat Ardencote Hotel in Warwickshire has announced the completion of its £1.5m (US$1.7m, €1.7m) spa redevelopment project.
16 Jun 2022
Throughout May, Premier Software’s team of cyclists aimed to ride 300 miles to increase cancer awareness, and raise important funds as part of Prostate Cancer UK’s Cycle the Month challenge.
01 Feb 2022
Premier Software, the creator of business management solution Core by Premier Software, has partnered with skincare and spa brand Made for Life Organics, to help make spas more inclusive by training staff in Cancer Touch Therapy.
Premier Software part of Journey Hospitality: featured in HCM and Fit Tech magazines
Spa Business 2023 issue 4
Premier Software’s Laura Meeson explores the top three benefits of purchasing new spa management software
Spa Business 2023 issue 4
How are spa software suppliers embracing AI? And what are the benefits for operators? Katie Barnes takes a closer look
Health Club Management 2023 issue 9
Staying in touch with lapsed members can reboot engagement and increase participation, but GDPR can make this challenging and operators have been fined millions for breaches. Steph Eaves ask how software can help
Technology: Automation
Spa Business 2022 issue 4
Many spas already automate their marketing. But how else could they use automation in their software to free up employee time and streamline operations?
Spa Business 2022 issue 3
Premier Software and onejourney have joined forces to streamline online booking, says Lisa Buttle
Spa software: Driving retail
Spa Business 2022 issue 3
Staff shortages within the sector mean software assistance in areas such as retail, payment automation and marketing is more important than ever when it comes to business profitability. Karen Maxwell looks at some of the solutions available
About Premier Software part of Journey Hospitality
Core can help you provide a contactless service to clients.
Core can help your business become more sustainable.
Company background
Premier Software was founded in 1994 and is a privately-owned UK-based company with Oliver Cahill as Managing Director and Simon Bullingham as CEO of Journey Hospitality.

Main products and services
Premier has spent over 28 years developing software solutions for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.

Core’s dashboard offers a complete business overview at the touch of the button, helping to maximise profitability, manage day-to-day operations, and highlight areas of growth. Key features include memberships, scheduling and reporting, through to marketing, retail and online functionality.

Premier believe partnering with the right organisations is essential, whether to ensure Core meets industry standards or as testament to its capabilities. As such, Core integrates with leading PMS and third parties, to help boost revenue and streamline the client journey. Importantly, Core is also GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs
Premier’s solutions cater to the full spectrum of the industry, from destination spas to independent boutique and prestigious hotels with spas. A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

Core is accompanied by a comprehensive support package, including real-time advice from its in-house support team, software updates, and access to Premier’s browser-based app for quick and effective appointment booking on-the-go.

Training is also essential for a return on investment. Therefore each session is personalised to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on areas of the software you will find most beneficial. This training can be delivered at your spa, Premier’s offices or remotely.

Top clients
The Corinthia, UK; Hotel Europe, Ireland; Marbella Club, Spain; InterContinental Semiramis, Cairo Egypt; Nikki Beach, Dubai.

Where in the world?
Core by Premier Software® is available to spas worldwide.
case study: Spa at The Landmark London
MAKING ITS MARK WITH CORE
An oasis of 5-star luxury in the heart of the city, The Landmark London oozes quintessential London charm. Distinctive and unique, its charm transcends into its spa and wellbeing centre – Spa at The Landmark London – which provides a breath-taking sanctuary for its guests, all efficiently managed by Core by Premier Software® – the leading single and multi-site business management system.

Designed specifically for the spa, wellness and leisure industry, Core by Premier Software® has a depth of functionality unequalled by any other system.

The Spa at The Landmark London has been working with Premier Software and using its Core software system for over five years, which has proved invaluable in providing information to help the business grow.

To find out more, the full case study can be found by clicking here
case study: English Lakes Group
MULTIPLE BENEFITS OF A MULTI-SITE SOLUTION
Located throughout England’s largest and most beautiful national park, English Lakes is a family-owned group of five luxurious hotels situated in and around the Lake District.

Whilst visitors indulge in a relaxing resort with stunning views, two of English Lakes’ sumptuous hotels are connected through Core by Premier Software® – a multi-site business management system which helps to manage its health club membership, spa services and water sports centre.

To find out more, the full case study can be found by clicking here
case study: Monart Spa, Poundbury (Dorset) & Premier Software
The importance of getting it right from the beginning
When Ireland’s flagship destination spa brand, Monart Spa, opened its first UK venue in November 2019, it required a spa management system that would help the new operations team deliver the exceptional guest experience Monart is renowned for.

Premier Software, part of the Journey Hospitality portfolio of hospitality technology solutions, was selected by the Poundbury (Dorset) day spa as their preferred spa management platform to ensure optimum customer service and comprehensive business intelligence reporting from day one of its operations.

The challenge
The Monart Spa brand is synonymous with adult-only, luxury spa experiences. Regarded as one of the world’s best destination spas thanks to its original Irish venue, transferring the brand to the UK was key to the brand’s expansion.

But the team wanted to do more than provide UK spa seekers with a relaxing, rejuvenating experience - it was vital that the brand’s reputation for premium customer experience was upheld across every touch point. For the Monart team, this began with a guest’s booking process.

“Even when our spa is closed, we trust the in-house system to give guests a luxury online experience and book their treatment and spa experiences.” - Cornel Labont, Spa Director at Monart Spa.

Facilities include seven treatment rooms, manicure and pedicure suites, relaxation rooms, a hydrotherapy pool, sanarium, caldarium, salt grotto, aroma steam room, and infrared pro cabin, as well as a spa lounge serving locally sourced food.

Installing Premier Software’s spa management platform was essential in providing the spa team with the ability to build meaningful guest profiles, securely manage guest, supplier and payment data, and maximise the use of its space and therapist hours.

The results
Monart Spa Poundbury began using Premier Software in September 2019, ensuring the system was operational prior to opening, and added onejourney in March 2023 to further enhance their guest booking experience.

Premier provided a depth of business intelligence reporting from the time the spa opened, helping Monart’s senior leadership identify the strengths and weaknesses of the venue’s early trading period. The technology solutions provided by Journey Hospitality continue to help the spa maximise performance. Headline data includes:

• 20% reduction in calls - freeing the spa reception team to focus on in-person engagement with spa visitors
• 45% increase in spa packages sold (Jan-Jun 2023 vs Jan-Jun 2022)
• 67% increase in total spa revenue (Jan-Jun 2023 vs Jan-Jun 2022)

Said Labonte: “Prior to having the platform, we weren’t able to look after all the guests when they were calling. Guests were waiting too long, and that’s not a luxury experience. Now, our guest feedback is fantastic. The booking process gives them the ability to book their reservation online from the comfort of their home. They are able to choose whatever experience they want, with a therapist they want, and book it straight away.”

And it’s not just the spa’s visitors who are happy. Labonte continued: ”Our CFO is very, very happy. An overall uplift of performance by 59% also makes our owners happy.”

The impact
Monart Spa in Poundbury is well placed to grow the business thanks to its enthusiastic and consistent use of the Premier’s spa management platform’s functions.

Business intelligence reports covering topics such as guest spend versus cost, the top selling products and treatments, and therapist utilisation, help Monart Spa’s team discern where opportunities lie to maximise revenue and increase footfall.

Said Labonte: “My favourite part of the system is the reassurance that what we’re doing as a business is the right thing, because you instantly see the results and financial success. By having all the information at my fingertips, it gives us the opportunity to look at future promotions and enhance the business.

“I feel more confident in decision making as we have data that shows the trends amongst our guests, what they like and what else they would like to see in our spa.”


Guests are also feeling the benefit, with the spa’s team using their guest profile to prepare for special occasions and celebrations such as birthdays or anniversaries without prompting.

“It’s these little touches that help provide a luxury experience,” said Labonte.

Using data from Premier’s spa management platform, Monart Spa Poundbury is forging an exciting future to identify areas for on-going improvement and long-term success.
Premier Software part of Journey Hospitality video gallery:
Plans for the next 12 months
Premier is looking to enhance Core’s online functionality with Journey Hospitality’s all in one booking platform, onejourney®. This is in addition to Golf, set to help with golf course management.
Key personnel
Oliver Cahill, managing director
Laura Meeson, corporate manager
Helena Cottrill, content manager
Key customers
The Corinthia - UK
Hotel Europe - Ireland
Marbella Club - Spain
InterContinental Semiramis Cairo - Egypt
Nikki Beach - Dubai
Testimonial
"We needed a flexible system which seamlessly brings together all our operations through one dashboard.

Core provides an unrivaled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing flawless service to our visitors.”
– Michael Kay, group leisure manager, English Lakes
"The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted.

The dashboard is easy to navigate, plus it integrates with our hotels’ property management system, further enhancing the client experience.”
– Matt Linkin, revenue manager, Alexander Hotels
“Core is so user-friendly, our team love using it. From booking treatments and storing client data, through to managing our stock and reporting on the business, everything is incredibly intuitive. Should we have any questions, [the Premier team] are always there to help.”
– Lucy Morris, spa manager at Ciuin Spa and Wellness Centre, Slieve Russell Hotel
Premier Software part of Journey Hospitality
Tel: +44 (0)1543 466580
Address: 9-11 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT, UK
Oliver Cahill, managing director
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Gold company profile

Premier Software part of Journey Hospitality

About us   |   Contact us   |  Company blog
Premier has spent over 28 years developing software solutions for the spa, wellness and leisure industries.
Find out more about Premier Software part of Journey Hospitality here...
Premier Software part of Journey Hospitality: News and press releases
27 Sep 2023
From the original pioneers of spa management comes a new platform set to redefine the market.
24 May 2023
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well- versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive perspective.
28 Mar 2023
Hotel technology company Journey Hospitality has acquired Premier Software – a UK-based spa, leisure and wellness management software business – to boost spa services within hotel e- commerce.
09 Sep 2022
English countryside retreat Ardencote Hotel in Warwickshire has announced the completion of its £1.5m (US$1.7m, €1.7m) spa redevelopment project.
16 Jun 2022
Throughout May, Premier Software’s team of cyclists aimed to ride 300 miles to increase cancer awareness, and raise important funds as part of Prostate Cancer UK’s Cycle the Month challenge.
01 Feb 2022
Premier Software, the creator of business management solution Core by Premier Software, has partnered with skincare and spa brand Made for Life Organics, to help make spas more inclusive by training staff in Cancer Touch Therapy.
Premier Software part of Journey Hospitality: featured in HCM and Fit Tech magazines
Spa Business 2023 issue 4
Premier Software’s Laura Meeson explores the top three benefits of purchasing new spa management software
Spa Business 2023 issue 4
How are spa software suppliers embracing AI? And what are the benefits for operators? Katie Barnes takes a closer look
Health Club Management 2023 issue 9
Staying in touch with lapsed members can reboot engagement and increase participation, but GDPR can make this challenging and operators have been fined millions for breaches. Steph Eaves ask how software can help
Technology: Automation
Spa Business 2022 issue 4
Many spas already automate their marketing. But how else could they use automation in their software to free up employee time and streamline operations?
Spa Business 2022 issue 3
Premier Software and onejourney have joined forces to streamline online booking, says Lisa Buttle
Spa software: Driving retail
Spa Business 2022 issue 3
Staff shortages within the sector mean software assistance in areas such as retail, payment automation and marketing is more important than ever when it comes to business profitability. Karen Maxwell looks at some of the solutions available
About Premier Software part of Journey Hospitality
Core can help you provide a contactless service to clients.
Core can help your business become more sustainable.
Company background
Premier Software was founded in 1994 and is a privately-owned UK-based company with Oliver Cahill as Managing Director and Simon Bullingham as CEO of Journey Hospitality.

Main products and services
Premier has spent over 28 years developing software solutions for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.

Core’s dashboard offers a complete business overview at the touch of the button, helping to maximise profitability, manage day-to-day operations, and highlight areas of growth. Key features include memberships, scheduling and reporting, through to marketing, retail and online functionality.

Premier believe partnering with the right organisations is essential, whether to ensure Core meets industry standards or as testament to its capabilities. As such, Core integrates with leading PMS and third parties, to help boost revenue and streamline the client journey. Importantly, Core is also GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs
Premier’s solutions cater to the full spectrum of the industry, from destination spas to independent boutique and prestigious hotels with spas. A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

Core is accompanied by a comprehensive support package, including real-time advice from its in-house support team, software updates, and access to Premier’s browser-based app for quick and effective appointment booking on-the-go.

Training is also essential for a return on investment. Therefore each session is personalised to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on areas of the software you will find most beneficial. This training can be delivered at your spa, Premier’s offices or remotely.

Top clients
The Corinthia, UK; Hotel Europe, Ireland; Marbella Club, Spain; InterContinental Semiramis, Cairo Egypt; Nikki Beach, Dubai.

Where in the world?
Core by Premier Software® is available to spas worldwide.
case study: Spa at The Landmark London
MAKING ITS MARK WITH CORE
An oasis of 5-star luxury in the heart of the city, The Landmark London oozes quintessential London charm. Distinctive and unique, its charm transcends into its spa and wellbeing centre – Spa at The Landmark London – which provides a breath-taking sanctuary for its guests, all efficiently managed by Core by Premier Software® – the leading single and multi-site business management system.

Designed specifically for the spa, wellness and leisure industry, Core by Premier Software® has a depth of functionality unequalled by any other system.

The Spa at The Landmark London has been working with Premier Software and using its Core software system for over five years, which has proved invaluable in providing information to help the business grow.

To find out more, the full case study can be found by clicking here
case study: English Lakes Group
MULTIPLE BENEFITS OF A MULTI-SITE SOLUTION
Located throughout England’s largest and most beautiful national park, English Lakes is a family-owned group of five luxurious hotels situated in and around the Lake District.

Whilst visitors indulge in a relaxing resort with stunning views, two of English Lakes’ sumptuous hotels are connected through Core by Premier Software® – a multi-site business management system which helps to manage its health club membership, spa services and water sports centre.

To find out more, the full case study can be found by clicking here
case study: Monart Spa, Poundbury (Dorset) & Premier Software
The importance of getting it right from the beginning
When Ireland’s flagship destination spa brand, Monart Spa, opened its first UK venue in November 2019, it required a spa management system that would help the new operations team deliver the exceptional guest experience Monart is renowned for.

Premier Software, part of the Journey Hospitality portfolio of hospitality technology solutions, was selected by the Poundbury (Dorset) day spa as their preferred spa management platform to ensure optimum customer service and comprehensive business intelligence reporting from day one of its operations.

The challenge
The Monart Spa brand is synonymous with adult-only, luxury spa experiences. Regarded as one of the world’s best destination spas thanks to its original Irish venue, transferring the brand to the UK was key to the brand’s expansion.

But the team wanted to do more than provide UK spa seekers with a relaxing, rejuvenating experience - it was vital that the brand’s reputation for premium customer experience was upheld across every touch point. For the Monart team, this began with a guest’s booking process.

“Even when our spa is closed, we trust the in-house system to give guests a luxury online experience and book their treatment and spa experiences.” - Cornel Labont, Spa Director at Monart Spa.

Facilities include seven treatment rooms, manicure and pedicure suites, relaxation rooms, a hydrotherapy pool, sanarium, caldarium, salt grotto, aroma steam room, and infrared pro cabin, as well as a spa lounge serving locally sourced food.

Installing Premier Software’s spa management platform was essential in providing the spa team with the ability to build meaningful guest profiles, securely manage guest, supplier and payment data, and maximise the use of its space and therapist hours.

The results
Monart Spa Poundbury began using Premier Software in September 2019, ensuring the system was operational prior to opening, and added onejourney in March 2023 to further enhance their guest booking experience.

Premier provided a depth of business intelligence reporting from the time the spa opened, helping Monart’s senior leadership identify the strengths and weaknesses of the venue’s early trading period. The technology solutions provided by Journey Hospitality continue to help the spa maximise performance. Headline data includes:

• 20% reduction in calls - freeing the spa reception team to focus on in-person engagement with spa visitors
• 45% increase in spa packages sold (Jan-Jun 2023 vs Jan-Jun 2022)
• 67% increase in total spa revenue (Jan-Jun 2023 vs Jan-Jun 2022)

Said Labonte: “Prior to having the platform, we weren’t able to look after all the guests when they were calling. Guests were waiting too long, and that’s not a luxury experience. Now, our guest feedback is fantastic. The booking process gives them the ability to book their reservation online from the comfort of their home. They are able to choose whatever experience they want, with a therapist they want, and book it straight away.”

And it’s not just the spa’s visitors who are happy. Labonte continued: ”Our CFO is very, very happy. An overall uplift of performance by 59% also makes our owners happy.”

The impact
Monart Spa in Poundbury is well placed to grow the business thanks to its enthusiastic and consistent use of the Premier’s spa management platform’s functions.

Business intelligence reports covering topics such as guest spend versus cost, the top selling products and treatments, and therapist utilisation, help Monart Spa’s team discern where opportunities lie to maximise revenue and increase footfall.

Said Labonte: “My favourite part of the system is the reassurance that what we’re doing as a business is the right thing, because you instantly see the results and financial success. By having all the information at my fingertips, it gives us the opportunity to look at future promotions and enhance the business.

“I feel more confident in decision making as we have data that shows the trends amongst our guests, what they like and what else they would like to see in our spa.”


Guests are also feeling the benefit, with the spa’s team using their guest profile to prepare for special occasions and celebrations such as birthdays or anniversaries without prompting.

“It’s these little touches that help provide a luxury experience,” said Labonte.

Using data from Premier’s spa management platform, Monart Spa Poundbury is forging an exciting future to identify areas for on-going improvement and long-term success.
Premier Software part of Journey Hospitality
Tel: +44 (0)1543 466580
Address: 9-11 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT, UK
Oliver Cahill, managing director
Premier Software part of Journey Hospitality video gallery:
Key personnel
Oliver Cahill, managing director
Laura Meeson, corporate manager
Helena Cottrill, content manager
Key customers
The Corinthia - UK
Hotel Europe - Ireland
Marbella Club - Spain
InterContinental Semiramis Cairo - Egypt
Nikki Beach - Dubai
Plans for the next 12 months
Premier is looking to enhance Core’s online functionality with Journey Hospitality’s all in one booking platform, onejourney®. This is in addition to Golf, set to help with golf course management.
Testimonial
"We needed a flexible system which seamlessly brings together all our operations through one dashboard.

Core provides an unrivaled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing flawless service to our visitors.”
– Michael Kay, group leisure manager, English Lakes
Testimonial
"The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted.

The dashboard is easy to navigate, plus it integrates with our hotels’ property management system, further enhancing the client experience.”
– Matt Linkin, revenue manager, Alexander Hotels
Testimonial
“Core is so user-friendly, our team love using it. From booking treatments and storing client data, through to managing our stock and reporting on the business, everything is incredibly intuitive. Should we have any questions, [the Premier team] are always there to help.”
– Lucy Morris, spa manager at Ciuin Spa and Wellness Centre, Slieve Russell Hotel
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