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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

Product innovation

Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker

Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
AskNicely
AskNicely is the customer experience platform for frontline teams in people-powered businesses.
Address
1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
Telephone
+1 (503) 755-1090
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
,tec,haf,sar,sab
2020/THUMB346444_545143_885436.jpg

Product innovation

Fitness start-up, Inspace, has revealed plans to launch a new brand, website and social channels.
For over 30 years, ASPA International has designed and built high-quality spas for the hotel,
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I started running when I was 12 years old, a skinny girl with an afro.
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fibodo Limited
fibodo Limited
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Snap Fitness franchisee, Kunal Patel, is kitting out all staff – from personal trainers to
Playfinder has launched Bookteq, a booking system aimed at increasing revenue for operators of independent
Anytime Fitness, the UK’s leading 24/7 high-spec gym operator, has partnered with Gympass to give
With the launch of 22 SERIES, a pioneering, new cardio line powered by iFit® –
Active IQ has launched its Level 3 Award in Understanding the Development and Delivery of
Functional training gym, The Shredquarters, has moved into franchising, partnering with Physical Company to support
Miha Bodytec GmbH
Miha Bodytec GmbH
Maintaining a consistent member experience across a growing health and fitness brand can prove challenging.
The COVID-19 pandemic has temporarily halted opportunities to gather in-person to discuss vital topics relating
Core Health & Fitness, an industry leader in commercial fitness products, has revealed a partnership
When facing lockdown restrictions, Frame successfully adapted its in-club experience to an online offering for
Matrix Fitness, the commercial brand of Johnson Health Tech, has announced the renewal of its
Premier Software Solutions' flagship business management system, Core by Premier Software, is the leading single
Power Plate, the global leader in whole-body vibration training equipment, is encouraging its community to
MyZone Group Ltd
MyZone Group Ltd
The world has had to get used to social distancing in 2020 and any business
Join the second Annual Fitness & Active Brands Summit and walk away with the expertise
Life Fitness has launched a new line of strength equipment targeting the commercial market. The
1 - 20 of 1,838
Featured supplier news
Featured supplier: Primal Strength bolsters Scottish expansion with Matrix Fitness distribution win
Matrix Fitness has announced an exclusive partnership with Primal Strength to target an increased strategic focus on the Scottish market.
Featured supplier news
Featured supplier: Core Health & Fitness announces partnership with Énergie Fitness Iberia
Core Health & Fitness is proud to have signed an exclusive supplier agreement for the roll- out of all projected clubs with Énergie Fitness Iberia over the next seven years.
Company profiles
Company profile: BLK BOX
The BLK BOX product range is built for athletes by athletes, includes modular storage systems, ...
Company profiles
Company profile: Matrix Fitness
At Matrix Fitness, our goal is to make innovative commercial fitness equipment that stands out ...
Supplier Showcases
Supplier showcase - Powering through
Catalogue Gallery
Click on a catalogue to view it online
Directory
Skincare
Comfort Zone - Davines S.p.A: Skincare
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Wearable technology solutions
MyZone: Wearable technology solutions
Management software
fibodo Limited: Management software
Member feedback software
AskNicely: Member feedback software
Fitness equipment
Octane Fitness: Fitness equipment
Uniforms
Service Sport: Uniforms
Trade associations
International SPA Association - iSPA: Trade associations
Red Light Therapy
 Red Light Rising: Red Light Therapy
Fitness Software
FunXtion International BV: Fitness Software
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

Product innovation

Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker

Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
AskNicely
AskNicely is the customer experience platform for frontline teams in people-powered businesses.
Address
1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
Telephone
+1 (503) 755-1090
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
,tec,haf,sar,sab
2020/THUMB346444_545143_885436.jpg

Product innovation

Fitness start-up, Inspace, has revealed plans to launch a new brand, website and social channels.
For over 30 years, ASPA International has designed and built high-quality spas for the hotel,
Ariston’s electric water heaters create hot water cost-effectively, ensuring gym-goers can enjoy a post-workout shower,
I started running when I was 12 years old, a skinny girl with an afro.
How Will Fitness Evolve In 2021? Uscreen is the premier video monetization platform on a
While leisure operators can generate interest and build an audience fairly easily, the challenge is
fibodo Limited
fibodo Limited
L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’ experience with -110
Snap Fitness franchisee, Kunal Patel, is kitting out all staff – from personal trainers to
Playfinder has launched Bookteq, a booking system aimed at increasing revenue for operators of independent
Anytime Fitness, the UK’s leading 24/7 high-spec gym operator, has partnered with Gympass to give
With the launch of 22 SERIES, a pioneering, new cardio line powered by iFit® –
Active IQ has launched its Level 3 Award in Understanding the Development and Delivery of
Functional training gym, The Shredquarters, has moved into franchising, partnering with Physical Company to support
Miha Bodytec GmbH
Miha Bodytec GmbH
Maintaining a consistent member experience across a growing health and fitness brand can prove challenging.
The COVID-19 pandemic has temporarily halted opportunities to gather in-person to discuss vital topics relating
Core Health & Fitness, an industry leader in commercial fitness products, has revealed a partnership
When facing lockdown restrictions, Frame successfully adapted its in-club experience to an online offering for
Matrix Fitness, the commercial brand of Johnson Health Tech, has announced the renewal of its
Premier Software Solutions' flagship business management system, Core by Premier Software, is the leading single
Power Plate, the global leader in whole-body vibration training equipment, is encouraging its community to
MyZone Group Ltd
MyZone Group Ltd
The world has had to get used to social distancing in 2020 and any business
Join the second Annual Fitness & Active Brands Summit and walk away with the expertise
Life Fitness has launched a new line of strength equipment targeting the commercial market. The
1 - 20 of 1,838
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Featured supplier news
Featured supplier: Primal Strength bolsters Scottish expansion with Matrix Fitness distribution win
Matrix Fitness has announced an exclusive partnership with Primal Strength to target an increased strategic focus on the Scottish market.
Featured supplier news
Featured supplier: Core Health & Fitness announces partnership with Énergie Fitness Iberia
Core Health & Fitness is proud to have signed an exclusive supplier agreement for the roll- out of all projected clubs with Énergie Fitness Iberia over the next seven years.
Company profiles
Company profile: BLK BOX
The BLK BOX product range is built for athletes by athletes, includes modular storage systems, ...
Company profiles
Company profile: Matrix Fitness
At Matrix Fitness, our goal is to make innovative commercial fitness equipment that stands out ...
Supplier Showcases
Supplier showcase - Powering through
Catalogue Gallery
Click on a catalogue to view it online
Directory
Skincare
Comfort Zone - Davines S.p.A: Skincare
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Wearable technology solutions
MyZone: Wearable technology solutions
Management software
fibodo Limited: Management software
Member feedback software
AskNicely: Member feedback software
Fitness equipment
Octane Fitness: Fitness equipment
Uniforms
Service Sport: Uniforms
Trade associations
International SPA Association - iSPA: Trade associations
Red Light Therapy
 Red Light Rising: Red Light Therapy
Fitness Software
FunXtion International BV: Fitness Software
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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