press release: Gladstone Software
Gold company profile | Gladstone Software
PRESS RELEASE
Live Borders enhances booking experience with Gladstone Software
24 May 2025
Creating a seamless digital experience for communities across the Scottish Borders / Live Borders
At the heart of this transformation is an improved booking interface, empowering customers to book activities more easily and access services through a modernised and more intuitive platform. This change supports Live Borders’ commitment to delivering high-quality, accessible leisure services that meet the expectations of today’s digital-first customer.
“We know our customers expect digital convenience - whether they’re booking a swim session or accessing gym services,” said Scott Weir, Head of Commercial at Live Borders. “The upgrade, has allowed us to meet these expectations head-on, while also streamlining back-office operations.”
The enhanced platform, powered by Gladstone’s cloud-based Leisure Management Software, has reduced the number of steps customers need to take to book sessions online. It’s also made it simpler for members to manage their own accounts, offering a fully self-service experience that reduces pressure on frontline teams.
Gladstone worked closely with Live Borders through a partnership-led implementation approach, ensuring the transition was smooth and tailored to meet the specific needs of the community-based organisation. This collaborative model supports Live Borders’ mission to enrich lives and communities through participation in active and cultural experiences.
“With Gladstone’s support, we’ve reduced the manual workload for staff and given our customers greater control and visibility over their leisure activities,” added Weir. “The platform improvements have already been well received by our community.”
Live Borders’ success reflects a growing trend among forward-thinking operators who are choosing Gladstone to lead their digital transformation journeys. By leveraging technology that puts customers at the centre, leisure operators like Live Borders are redefining community engagement and operational sustainability.
To learn more about how Gladstone is helping leisure operators transform customer experiences and streamline operations, visit gladstonesoftware.com
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Gladstone Software
Email: [email protected]
Address:
Hithercroft Court,
Lupton Road,
Wallingford,
OX10 9BT,
United Kingdom
Steve Scales, chief executive officer
Gladstone Software video gallery:
Key personnel
Steve Scales, CEO
Stephanie Hutchings, CMO
Tom Lakeman, CRO
Lindsay Micklethwaite, CPO
Garry Adamson, COO
Mark Osborn, CTO
Stephanie Hutchings, CMO
Tom Lakeman, CRO
Lindsay Micklethwaite, CPO
Garry Adamson, COO
Mark Osborn, CTO
Key customers
• Places Leisure
• Everyone Active
• David Lloyd
• Fitness First
• 3D Leisure
• Freedom Leisure
• Active Leeds
• Falkirk Council
• Leicester City Council
• Pembrokeshire Council
• Brio Leisure
• University of Birmingham
• University of Cambridge
• University of Southampton
• Strathclyde University
• Everyone Active
• David Lloyd
• Fitness First
• 3D Leisure
• Freedom Leisure
• Active Leeds
• Falkirk Council
• Leicester City Council
• Pembrokeshire Council
• Brio Leisure
• University of Birmingham
• University of Cambridge
• University of Southampton
• Strathclyde University
Plans for the next 12 months
We’re committed to evolving with
the industry. In the coming year,
we’ll continue to enhance our
cloud platform - focusing on user
experience, innovation, and security.
Testimonial
"GladstoneGo has made it so easy for our members to book, pay, and manage their activities anytime, anywhere whilst convenient self-service is significantly improving the customer experience. The analytics tools have also given us invaluable insights into member behaviour, helping us tailor our services to what people need".
– Stuart Holden, Be Well services manager - strategy & innovation, Be Well Wigan Council
– Stuart Holden, Be Well services manager - strategy & innovation, Be Well Wigan Council
Testimonial
"After much detailed review of the market and customer experience requirement, analysis of the change required and vision of the future planning was completed, the decision to move to Gladstone was easy. We have the best provider/ product (Gladstone) to deal with the next 10 years in Ireland"
– Niall Cull, CEO, dlr Leisure
– Niall Cull, CEO, dlr Leisure
Testimonial
"We have an ongoing relationship with Gladstone. We have been searching for a solution that can move us forward in our digital journey. We chose to speak to Gladstone about this because they understand us and the way that we work. Plus, we can benefit from their industry knowledge and experience."
– Paul France, business & operations manager, One Leisure
– Paul France, business & operations manager, One Leisure
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