Gladstone Software, the UK’s most widely used leisure management software provider, is proud to announce the upcoming release of Digital Passes and Tickets - a new self-service access feature designed to streamline entry for members, guests, and families.

Launching soon across GladstoneGo and GoMobile, the update allows visitors to check in at leisure centres using a secure digital pass or ticket stored on their smartphone. Whether it’s a PAYG class, a full gym membership, or a family swim session, each digital credential is automatically linked to the user’s booking or membership, enabling frictionless, queue-free entry via QR code or NFC tap.

“When people arrive at a leisure centre, they just want to get on with their session,” said Lindsay Micklethwaite, CPO at Gladstone. “This is about removing barriers - no more queuing at reception, forgotten cards, or bottlenecks at the turnstile. It’s a cleaner, quicker experience that reflects what modern users expect.”


Key features:

• Instant access for new members: Customers who join online receive a branded digital pass for Apple or Google Wallet -no paperwork or printing required.

• Guest and PAYG tickets: Anyone booking online is issued a digital ticket, making it easy to manage family and group bookings.

• Friction-free entry: Users tap in via QR code or NFC, giving staff more time to support those who need extra help.

• Branded and configurable: Every pass or ticket is personalised with your centre’s name, logo, and colour palette to maintain a consistent brand experience.


A better experience for everyone

This feature is already generating strong interest from operators who want to simplify operations without compromising security or service quality. From single-site gyms to large council-run trusts, it’s a low-effort upgrade that can make a big impact.


Use cases include:

• David joins the gym online: He receives his membership pass within minutes and taps into the gym the very next day.

• Priya books a family swim: Each family member gets a digital ticket, so they can all head straight in - no delays at reception.


Why it matters

Digital Passes and Tickets are being developed to meet real operational needs - reducing pressure on front desks, cutting down on lost cards and fobs, and offering a smoother experience for all types of visitors. It also supports wider digital strategies around self-service, automation, and inclusion.

Gladstone will begin rolling out the new feature to Gladstone Cloud customers in the coming months. Operators can register their interest now by contacting their Account Manager or visiting www.gladstonesoftware.co.uk