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FIBO Exhibition
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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

News

Tech-based personalisation is the new luxury, says Frank Pitsikalis

Apps that enable spas and resorts to provide guests with control of their wellness itinerary are going to become the norm
– Frank Pitsikalis

Despite technology being critical to business success, the hospitality industry has always been a reluctant adopter, perceiving technology as a hindrance to offering a personalised experience.

“The future has always been tech-based, but COVID-19 drove this trend from a nice-to-have to a must-have for returning guests,” said Frank Pitsikalis, Founder and CEO of ResortSuite, a guest-centric hospitality management solutions company.

“Apps that enable spas and resorts to provide guests with control of their wellness itinerary, such as ResortSuite MOBILE, are going to become the norm."

“Personalisation is the new luxury and ResortSuite’s Mobile property-branded app provides guests with the ability to personalise their experience on property.”

The app offers access to real-time booking capabilities, itineraries, member profiles and can be customised to fit branding requirements via a content management system.

It can also be used to store guest profiles and IDs that let guests and members access privileges and facilities exclusive to their profile.

Pitsikalis pointed to Watergate Bay, a customer who used the lockdown to work with ResortSuite to develop an app that would meet their guests’ needs.

“The month the app was launched, it received 800 downloads and was used 16,000 times. Nearly 4,000 classes, treatments, and dining reservations were booked through the app.”

According to Judi Blakeburn, Brand Director at Watergate Bay, the app helps them elevate guest experiences.

“Progressively, touchless technology is removing day-to-day admin tasks from our guest-facing teams, enabling them to become great hosts who have the time to enhance a guest’s stay through insight and service.”

You can watch a brief video of Judi discussing the Watergate Bay app here

Request a demonstration

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
ResortSuite
Integrated hospitality software for spas, clubs, resorts and hotels.
Address
171 East Liberty Street, Suite 207 Toronto, ON, M6K 3P6
Telephone
+1 416 259 0715
Despite technology being critical to business success, the hospitality industry has always been a reluctant adopter, perceiving technology as a hindrance to offering a personalised experience.
2021/THUMB347393_463822_802000.jpg
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News

Tech-based personalisation is the new luxury, says Frank Pitsikalis

Apps that enable spas and resorts to provide guests with control of their wellness itinerary are going to become the norm
– Frank Pitsikalis

Despite technology being critical to business success, the hospitality industry has always been a reluctant adopter, perceiving technology as a hindrance to offering a personalised experience.

“The future has always been tech-based, but COVID-19 drove this trend from a nice-to-have to a must-have for returning guests,” said Frank Pitsikalis, Founder and CEO of ResortSuite, a guest-centric hospitality management solutions company.

“Apps that enable spas and resorts to provide guests with control of their wellness itinerary, such as ResortSuite MOBILE, are going to become the norm."

“Personalisation is the new luxury and ResortSuite’s Mobile property-branded app provides guests with the ability to personalise their experience on property.”

The app offers access to real-time booking capabilities, itineraries, member profiles and can be customised to fit branding requirements via a content management system.

It can also be used to store guest profiles and IDs that let guests and members access privileges and facilities exclusive to their profile.

Pitsikalis pointed to Watergate Bay, a customer who used the lockdown to work with ResortSuite to develop an app that would meet their guests’ needs.

“The month the app was launched, it received 800 downloads and was used 16,000 times. Nearly 4,000 classes, treatments, and dining reservations were booked through the app.”

According to Judi Blakeburn, Brand Director at Watergate Bay, the app helps them elevate guest experiences.

“Progressively, touchless technology is removing day-to-day admin tasks from our guest-facing teams, enabling them to become great hosts who have the time to enhance a guest’s stay through insight and service.”

You can watch a brief video of Judi discussing the Watergate Bay app here

Request a demonstration

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
ResortSuite
Integrated hospitality software for spas, clubs, resorts and hotels.
Address
171 East Liberty Street, Suite 207 Toronto, ON, M6K 3P6
Telephone
+1 416 259 0715
Despite technology being critical to business success, the hospitality industry has always been a reluctant adopter, perceiving technology as a hindrance to offering a personalised experience.
2021/THUMB347393_463822_802000.jpg

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The UK’s first dedicated leisure development framework has completed its first four-year term with £144m committed investment in public leisure projects.
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Featured supplier news
Featured supplier news: Precor supports Aneurin Leisure Trust in three-site refurbishment
Welsh leisure trust, Aneurin Leisure (ALT), has announced it’s forging ahead with a £600,000 (US$821,000, €696,000) gym refurbishment in all three of its leisure centres.
Featured supplier news
Featured supplier news: Engaging smart technology helps gyms and fitness professionals get their leading role back
Safety, quality of service, and member engagement are key in order to offer a unique fitness experience that will boost the re-start.
Company profiles
Company profile: fibodo Limited
fibodo is the digital solution helping people lead healthier and happier lives. From grassroots individual ...
Company profiles
Company profile: Core Health & Fitness
Core Health & Fitness offers the commercial health and fitness club marketplace an unmatched portfolio ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Salt therapy products
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Architects/designers
Zynk Design Consultants: Architects/designers
Lockers/interior design
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Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Red Light Therapy
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Spa software
SpaBooker: Spa software
Fitness equipment
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Trade associations
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Skincare
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07-09 Jun 2021
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Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
01-04 Jul 2021
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Diary dates
18-19 Sep 2021
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Diary dates
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