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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Promotional feature: Matrix - Building a Strong Foundation

Parent company Johnson Health Tech ( JHT) launched it’s UK subsidiary – Matrix Fitness – 20 years ago. Now one of the world’s fastest-growing fitness brands, we look at how the company’s history and ethos have laid the platform for its worldwide success

Published in Health Club Management 2017 issue 10
Rob Knox, Matrix Fitness UK
Rob Knox, Matrix Fitness UK
Our people, products and company values differentiate us from the competition

Rob Knox is product director for Matrix Fitness and a Johnson Health Tech (JHT) veteran. As part of the UK team, Knox has been involved from the very beginning of JHT's UK journey. He's part of the Matrix Fitness team that has seen its turnover grow to £40 million.

How did the company start?
Peter Lo, his wife Cindy Lo and their business partner, Jean Hung, started the company in 1975 in Taichung, Taiwan. They started with a simple foundry, at a time when American companies were looking overseas for manufacturing support. He called his company Johnson Metals after the famous Xueshan Mountain in Taiwan (pronounced ‘Chasen’), which is similar to the European and US name, Johnson.

Mr Lo earned his first client, Ivanko, by sending hundreds of handwritten letters to companies in America, offering his manufacturing services.

Our modest beginning quickly gave way to two decades of aggressive investment and growth. During this time, JHT emerged as a premier manufacturer for industry-leading fitness equipment companies.

What products are in the Johnson Health Tech portfolio?
Vision Fitness, introduced in 1996, was the first product brand. Today, our brands include Vision, Horizon, Tempo, Treo, AFG and Matrix. These product lines have been sold in nearly 100 countries. In the UK we purely focus on the Matrix brand.

Tell us more about Matrix
Matrix Fitness is JHT’s premium brand. Launched in 2001, it started as a small range of cardiovascular and strength products for the commercial sector. Today we have over 500 fitness products in the Matrix portfolio, including a home range, generating approximately $420 million globally.

How do you differentiate yourselves from other major fitness equipment suppliers?
I truly believe our guiding values have made us one of the fasting growing fitness brands in the world – health, value and sharing.

Health – We believe in health and wellness at all stages of life.

Value – We develop products with the highest standards of quality and lowest cost of ownership, maximising value for all.

Sharing – Every customer, partner, shareholder and employee that joins our global family will share in our success.

Our people, products and company values differentiate us from our competition. At the heart of everything we do are our people - the ideation, creation, production and execution of a superior customer experience begins with our people. Our employees are our family; they’re passionate about our industry and our company and we continually invest and look to improve, creating a more engaged culture.

What can your customers expect from you?
We manufacture over 500 products within the Matrix portfolio, meeting every need of our customers. Our vast product offering enables our customer to differentiate their business. The product offering includes Cardiovascular, Strength, Group Training, Technology, Integrated HIIT programming, Medical and Athletic Performance products.

JHT is a 'Total Solutions Partner,' offering much more than just fitness equipment. We can provide education, training, marketing, finance and construction solutions for our customers too. Webinars, content marketing and training videos are a few examples of what’s offered on our Matrix Learning Centre as a free educational resource for all of our customers.

Community and family is at the heart of the Johnson culture and is immersed into each of our 27 subsidiaries. Each do their part to help their local community. In Taiwan, the Lo family have given back to their childhood home, creating a library and a community learning centre called the Lo Garden. In the UK, the Douglas Macmillan Hospice in Staffordshire is just one of the causes we support.

How do you maintain manufacturing standards?
We own our factories and control manufacturing, starting with components, all the way to the finished products.

This vertically integrated process enables us to realise greater value at each stage of production and pass those advantages along to our customers. It also means we don’t have to rely on other companies for the production process.

What sets Matrix apart in the development process?
Continuous improvement and innovation is at the heart of what we do. We encourage our stakeholders to feedback to us and from this we make the small steps to improve. We talk to customers, service technicians and individual users to gather data and to identify ways to improve our existing products and develop new ones to address any outstanding needs.

Our goal is to always challenge and improve on the status quo. Our philosophy is to listen rather than to act. We gather all sorts of information and turn it into product enhancements and prototypes.

Where is Matrix Fitness today?
We continue to drive the evolution of fitness and wellness with our award-winning products. Our focus is on product technology and enhancements that improve the user experience.

We want to redefine fitness with our original group training products and develop solutions to preserve and enhance health through all stages of life.

We've seen a number of changes in the UK business with Matthew Pengelly joining us as managing director, however, we continue to follow the vision and values that provide the foundation to all that we do.

MATRIX FITNESS HIGHLIGHTS

• JHT employs over 5600 people globally

• In 2016 it generated over $625 million

• Matrix commercial line generated $420 million alone

• The Matrix portfolio consists of over 500 product lines

JHT has 250 specialised engineers focused on quality in the US and Asia
JHT has 250 specialised engineers focused on quality in the US and Asia

MATRIX

TEL: 01782 644900
EMAIL: [email protected] tness.co.uk
WEB: www.matrixfi tness.co.uk

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Community and family is at the heart of the Johnson culture
Community and family is at the heart of the Johnson culture
Matrix Fitness, launched in 2001, is JHT's premium fi tness brand
Matrix Fitness, launched in 2001, is JHT's premium fi tness brand
JHT owns its manufacturing facilities
JHT owns its manufacturing facilities
https://www.leisureopportunities.co.uk/images/16164_955545.jpg
We take a closer look at the history and evolution of Matrix Fitness...
Rob Knox, Matrix Fitness UK,Rob Knox, Matrix Fitness UK, Johnson Health Tech
People
Our facility isn’t for everyone. In daring to be different, we’re attracting people willing to commit to a fresh way of approaching health and fitness
People
I think the cost of financing the Fitness World deal was more than compensated for by the £20m Fitness World brought in while the UK gyms were closed
People
HCM people

Keith Burnet

CEO global markets, Les Mills
I wanted to do something to inspire others and encourage them to believe that no matter what age you are, anything is possible
Features
feature
Bristol University has commited to embracing body positivity, creating more inclusive physical activity environments, rejecting diet culture and raising awareness of eating disorders across its sports and fitness provision. Should the rest of the fitness sector follow suit? Kath Hudson reports
Features
feature
Hussle is offering operators the opportunity to take part in a pilot for its new MAP service to enable them to secure new members without upfront costs. Hussle’s Jamie Owens tells us more about the insights that drove this initiative
Features
feature
The owner of Nisus Fitness in County Kerry, Joe O'Connor explains how MZ-Remote helped grow memberships during the pandemic and transform Nisus into a hybrid boutique
Features
Sponsored briefing
Welcome to the world of creative fitness, where exercise and fun merge to change the way we train. Technogym is here to inspire you to offer members the best workouts and experience, making sure they have a great time
Features
Research
A new study suggests that exercise leads to elevated galanin levels – which in turn helps the brain’s stress response, giving more resilience. Tom Walker reports
Features
Research
Five months after the start of lockdown, Leisure-net did a survey to gauge how public sector operators and industry suppliers are faring
Features
Write to reply
Fuel the debate about issues and opportunities across the industry. We’d love to hear from you – email: [email protected]
Features
Latest News
Mid Ulster District Council (MUDC) in Northern Ireland has won a landmark VAT case, which ...
Latest News
The government has pledged to invest £100m in supporting public leisure centres this winter, as ...
Latest News
Gyms in Liverpool,UK, have been given the go-ahead to reopen, following a dramatic week of ...
Latest News
Be Military Fit (BMF) has completed a restructuring project, designed to transform the outdoor fitness ...
Latest News
Rod Hill, former president of TRIB3 and director general of Anytime Fitness Iberia, has signed ...
Latest News
Persistent and rising levels of lifestyle disease across the world have exacerbated the effects of ...
Latest News
Customer experience software provider, AskNicely, has announced it will host a new virtual event called ...
Latest News
In breaking news, HCM understands the UK government has removed gyms and fitness facilities from ...
Opinion
promotion
Our world has changed since March and together, we are learning and adapting to how this sector can continue to thrive in this COVID conscious world.
Opinion: Why fitness clubs and facilities need to evolve in a COVID-conscious world
Opinion
promotion
In a post-Covid world, member experience is more important than ever before. Your customers’ expectations have been heightened as the coronavirus continues to dominate our everyday lives.
Opinion: Why member experience is more important now than ever before
Featured supplier news
Featured supplier: Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
Featured supplier news
Featured supplier: Volution explains how to drive the lifetime value of members through virtual engagement
In April 2020, two-thirds of the world’s gyms went into temporary closure due to COVID-19.
Video Gallery
Freemotion CoachBike™
FreeMotion Fitness
Give your members the immersive cycling experience that keeps your members engaged – today and tomorrow. Read more
More videos:
Company profiles
Company profile: Les Mills UK
Committed to creating a fitter planet, Les Mills UK works with clubs and instructors to ...
Company profiles
Company profile: Xn Leisure Systems Ltd
Xn Leisure is a provider of cutting-edge health and fitness software, offering exceptional service to ...
Supplier Showcases
Supplier showcase - Digital gym floor
Catalogue Gallery
Click on a catalogue to view it online
Directory
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Member feedback software
AskNicely: Member feedback software
Fitness Software
FunXtion International BV: Fitness Software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Locking solutions
Monster Padlocks: Locking solutions
Software
Volution.fit: Software
Design consultants
Zynk Design Consultants: Design consultants
Skincare
Sothys: Skincare
Spa software
SpaBooker: Spa software
Red Light Therapy
 Red Light Rising: Red Light Therapy
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
03-06 Nov 2020
Online,
Diary dates
12 Nov 2020
Virtual, United States
Diary dates
17 Nov 2020
Loughborough University, Loughborough, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
03-03 Dec 2020
Virtual,
Diary dates
08-09 Dec 2020
Raffles City Convention Centre, Singapore, Singapore
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

features

Promotional feature: Matrix - Building a Strong Foundation

Parent company Johnson Health Tech ( JHT) launched it’s UK subsidiary – Matrix Fitness – 20 years ago. Now one of the world’s fastest-growing fitness brands, we look at how the company’s history and ethos have laid the platform for its worldwide success

Published in Health Club Management 2017 issue 10
Rob Knox, Matrix Fitness UK
Rob Knox, Matrix Fitness UK
Our people, products and company values differentiate us from the competition

Rob Knox is product director for Matrix Fitness and a Johnson Health Tech (JHT) veteran. As part of the UK team, Knox has been involved from the very beginning of JHT's UK journey. He's part of the Matrix Fitness team that has seen its turnover grow to £40 million.

How did the company start?
Peter Lo, his wife Cindy Lo and their business partner, Jean Hung, started the company in 1975 in Taichung, Taiwan. They started with a simple foundry, at a time when American companies were looking overseas for manufacturing support. He called his company Johnson Metals after the famous Xueshan Mountain in Taiwan (pronounced ‘Chasen’), which is similar to the European and US name, Johnson.

Mr Lo earned his first client, Ivanko, by sending hundreds of handwritten letters to companies in America, offering his manufacturing services.

Our modest beginning quickly gave way to two decades of aggressive investment and growth. During this time, JHT emerged as a premier manufacturer for industry-leading fitness equipment companies.

What products are in the Johnson Health Tech portfolio?
Vision Fitness, introduced in 1996, was the first product brand. Today, our brands include Vision, Horizon, Tempo, Treo, AFG and Matrix. These product lines have been sold in nearly 100 countries. In the UK we purely focus on the Matrix brand.

Tell us more about Matrix
Matrix Fitness is JHT’s premium brand. Launched in 2001, it started as a small range of cardiovascular and strength products for the commercial sector. Today we have over 500 fitness products in the Matrix portfolio, including a home range, generating approximately $420 million globally.

How do you differentiate yourselves from other major fitness equipment suppliers?
I truly believe our guiding values have made us one of the fasting growing fitness brands in the world – health, value and sharing.

Health – We believe in health and wellness at all stages of life.

Value – We develop products with the highest standards of quality and lowest cost of ownership, maximising value for all.

Sharing – Every customer, partner, shareholder and employee that joins our global family will share in our success.

Our people, products and company values differentiate us from our competition. At the heart of everything we do are our people - the ideation, creation, production and execution of a superior customer experience begins with our people. Our employees are our family; they’re passionate about our industry and our company and we continually invest and look to improve, creating a more engaged culture.

What can your customers expect from you?
We manufacture over 500 products within the Matrix portfolio, meeting every need of our customers. Our vast product offering enables our customer to differentiate their business. The product offering includes Cardiovascular, Strength, Group Training, Technology, Integrated HIIT programming, Medical and Athletic Performance products.

JHT is a 'Total Solutions Partner,' offering much more than just fitness equipment. We can provide education, training, marketing, finance and construction solutions for our customers too. Webinars, content marketing and training videos are a few examples of what’s offered on our Matrix Learning Centre as a free educational resource for all of our customers.

Community and family is at the heart of the Johnson culture and is immersed into each of our 27 subsidiaries. Each do their part to help their local community. In Taiwan, the Lo family have given back to their childhood home, creating a library and a community learning centre called the Lo Garden. In the UK, the Douglas Macmillan Hospice in Staffordshire is just one of the causes we support.

How do you maintain manufacturing standards?
We own our factories and control manufacturing, starting with components, all the way to the finished products.

This vertically integrated process enables us to realise greater value at each stage of production and pass those advantages along to our customers. It also means we don’t have to rely on other companies for the production process.

What sets Matrix apart in the development process?
Continuous improvement and innovation is at the heart of what we do. We encourage our stakeholders to feedback to us and from this we make the small steps to improve. We talk to customers, service technicians and individual users to gather data and to identify ways to improve our existing products and develop new ones to address any outstanding needs.

Our goal is to always challenge and improve on the status quo. Our philosophy is to listen rather than to act. We gather all sorts of information and turn it into product enhancements and prototypes.

Where is Matrix Fitness today?
We continue to drive the evolution of fitness and wellness with our award-winning products. Our focus is on product technology and enhancements that improve the user experience.

We want to redefine fitness with our original group training products and develop solutions to preserve and enhance health through all stages of life.

We've seen a number of changes in the UK business with Matthew Pengelly joining us as managing director, however, we continue to follow the vision and values that provide the foundation to all that we do.

MATRIX FITNESS HIGHLIGHTS

• JHT employs over 5600 people globally

• In 2016 it generated over $625 million

• Matrix commercial line generated $420 million alone

• The Matrix portfolio consists of over 500 product lines

JHT has 250 specialised engineers focused on quality in the US and Asia
JHT has 250 specialised engineers focused on quality in the US and Asia

MATRIX

TEL: 01782 644900
EMAIL: [email protected] tness.co.uk
WEB: www.matrixfi tness.co.uk

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Community and family is at the heart of the Johnson culture
Community and family is at the heart of the Johnson culture
Matrix Fitness, launched in 2001, is JHT's premium fi tness brand
Matrix Fitness, launched in 2001, is JHT's premium fi tness brand
JHT owns its manufacturing facilities
JHT owns its manufacturing facilities
https://www.leisureopportunities.co.uk/images/16164_955545.jpg
We take a closer look at the history and evolution of Matrix Fitness...
Rob Knox, Matrix Fitness UK,Rob Knox, Matrix Fitness UK, Johnson Health Tech
Latest News
Mid Ulster District Council (MUDC) in Northern Ireland has won a landmark VAT case, which ...
Latest News
The government has pledged to invest £100m in supporting public leisure centres this winter, as ...
Latest News
Gyms in Liverpool,UK, have been given the go-ahead to reopen, following a dramatic week of ...
Latest News
Be Military Fit (BMF) has completed a restructuring project, designed to transform the outdoor fitness ...
Latest News
Rod Hill, former president of TRIB3 and director general of Anytime Fitness Iberia, has signed ...
Latest News
Persistent and rising levels of lifestyle disease across the world have exacerbated the effects of ...
Latest News
Customer experience software provider, AskNicely, has announced it will host a new virtual event called ...
Latest News
In breaking news, HCM understands the UK government has removed gyms and fitness facilities from ...
Latest News
Globally, gyms have, on average, seen nearly 70 per cent of their pre-lockdown members return ...
Latest News
A UK government U-turn – just announced – will see gyms and leisure centres staying open ...
Latest News
"Dozens" of gyms in Liverpool, UK, have defied the government and stayed open for business ...
Opinion
promotion
Our world has changed since March and together, we are learning and adapting to how this sector can continue to thrive in this COVID conscious world.
Opinion: Why fitness clubs and facilities need to evolve in a COVID-conscious world
Opinion
promotion
In a post-Covid world, member experience is more important than ever before. Your customers’ expectations have been heightened as the coronavirus continues to dominate our everyday lives.
Opinion: Why member experience is more important now than ever before
Featured supplier news
Featured supplier: Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
Featured supplier news
Featured supplier: Volution explains how to drive the lifetime value of members through virtual engagement
In April 2020, two-thirds of the world’s gyms went into temporary closure due to COVID-19.
Video Gallery
Freemotion CoachBike™
FreeMotion Fitness
Give your members the immersive cycling experience that keeps your members engaged – today and tomorrow. Read more
More videos:
Company profiles
Company profile: Les Mills UK
Committed to creating a fitter planet, Les Mills UK works with clubs and instructors to ...
Company profiles
Company profile: Xn Leisure Systems Ltd
Xn Leisure is a provider of cutting-edge health and fitness software, offering exceptional service to ...
Supplier Showcases
Supplier showcase - Digital gym floor
Catalogue Gallery
Click on a catalogue to view it online
Directory
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Member feedback software
AskNicely: Member feedback software
Fitness Software
FunXtion International BV: Fitness Software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Locking solutions
Monster Padlocks: Locking solutions
Software
Volution.fit: Software
Design consultants
Zynk Design Consultants: Design consultants
Skincare
Sothys: Skincare
Spa software
SpaBooker: Spa software
Red Light Therapy
 Red Light Rising: Red Light Therapy
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
03-06 Nov 2020
Online,
Diary dates
12 Nov 2020
Virtual, United States
Diary dates
17 Nov 2020
Loughborough University, Loughborough, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
03-03 Dec 2020
Virtual,
Diary dates
08-09 Dec 2020
Raffles City Convention Centre, Singapore, Singapore
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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