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Health Club Management

Health Club Management

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HCM People: Duncan JeffordRegional Director, Everyone Active

People don’t want to just come in and run on a treadmill or sit on a bike, they want an experience

Published in Health Club Management 2020 issue 2
Duncan Jefford is driving innovation and partnerships at Everyone Active
Duncan Jefford is driving innovation and partnerships at Everyone Active

Leisure Management company Everyone Active has recently launched a boutique workout experience called FORTIS Powered By Speedflex, following a collaboration with HIIT specialist Speedflex.

The concept offers 30-minute workouts using Speedflex machines which generate personalised resistance.

By January 2021, 15 studios will be opened in total, with three located in London and the remaining twelve situated outside. To date, three are up and running, in Hemel Hempstead, Chichester and London’s Soho.

Each studio costs around £100k, including equipment, and features four types of Fortis workouts with a total of 25 classes a week on offer.

Three more sites are due to go live in April, followed by four in September and a further five in January 2021.

Major shift
Duncan Jefford, regional director of Everyone Active, told HCM: “Fortis was created because we felt the whole of the leisure industry is shifting quite significantly in terms of what the customer is looking for.

“We believe there’s a stereotypical type of leisure centre and think this really needs to change. Thus over the past couple of years, we’ve focused on branding, the overall feel and now we’re focusing on the offering. We believe we need to be offering a boutique experience that’s affordable.

“There’s also been a recent shift to a more experience-led workout – people don’t want to just come in and run on a treadmill or sit on a bike, they want an experience. So for us it’s about partnering with people that can offer that level of experience and engagement.”

Everyone Active has other existing partnerships with fitness franchise F45 and yoga chain MoreYoga.

“We began working with other companies because we wanted to differentiate the offering, but we soon realised there was a gap in the HIIT market,” says Jefford. “However, London is very saturated in this market so we looked to develop a unique product.

“We wanted to create something different and we feel that Speedflex equipment is unique in itself. The look and feel is completely different from anything else in the market at this moment in time, and because it’s non-DOMS exercise, customers won’t feel any muscle soreness the next day, despite having done an intense 30-minute workout.

“The beauty of it is you could use the equipment seven days a week.”

Everyone Active and Speedflex began talks in June 2019, but although Everyone Active liked the product and the physiological rationale behind it, the consensus was that the branding and marketing around it required development to fully fit Everyone Active’s needs in relation to the new launch.

“Over the last six months, we’ve worked to develop our exclusive Fortis brand, including the look, feel, branding, music and everything that sits behind it,” says Jefford. “The end result has been a totally collaborative effort.”

FORTIS Powered By Speedflex is being marketed to consumers through social media, using Facebook, Twitter and Instagram accounts. Everyone Active had over 2,000 bookings in January and has seen 85 per cent class occupancy in Chichester and Hemel Hempstead.

“You could argue that exclusively using social media will attract a certain demographic, but what we’ve seen is that the age range for Fortis classes varies between 20 and 60 years, and we’ve also seen nearly a 50/50 split between men and women,” says Jefford.

Drop-in prices for a Fortis class costs £15 in London and £10 elsewhere, while Everyone Active members with a premium membership – costing £56 – get unlimited access across the entire leisure centre menu, including Fortis classes.

Delivering fortis
Everyone Active is using a hybrid model for Fortis staff – deploying members of its fitness team who have gone through a programme of training with Speedflex master trainers while also recruiting new team members externally.

“We’ve picked people who can deliver classes in terms of generating energy and enjoyment, rather than choosing candidates who only know what they’re doing technically,” says Jefford. “Fortis has got to be an experience.”

There will be 10 staff per studio and Everyone Active currently has 30 staff qualified to deliver Fortis classes. The aim is to have 120 to 150 this time next year.

New cycling experience
“Next we’re looking at developing a cycling experience and doing something bigger and better than what’s currently out there, in the market,” says Jefford, “but we’re also focusing on developing our holistic offering, because at the moment we don’t feel it’s something that’s fully covered within the marketplace.”

The partnership with Fortis represents an entrepreneurial move from Everyone Active but Jefford contends this decision was necessary to ensure the business can compete against other operators.

“I think there’s been a massive strain on local authority finances recently,” says Jefford. “If you wind it back ten years most leisure centre’s operators would get a subsidy to run them, the reality is now that for 75 per cent of contracts, we’re actually paying the council to run them. So we need to be more entrepreneurial in terms of generating revenue to run the facilities and at the same time keep the offering where it needs to be.

“We’re embedding commerciality into Everyone Active to enable us to compete on a product-level with the private sector. We’re also working to make sure our team at Everyone Active understands that we’re a business and that we need to be commercial in the way we operate to keep up and to contend.”

Up to 15 Fortis studios will open in the next year
Up to 15 Fortis studios will open in the next year
Launching Fortis, L-R, Mark Simpson, Duncan Jefford, Alexandra Burke, Paul Ferris, Cheryl Hersey
Launching Fortis, L-R, Mark Simpson, Duncan Jefford, Alexandra Burke, Paul Ferris, Cheryl Hersey
The studio layout has been designed to be spacious but also atmospheric
The studio layout has been designed to be spacious but also atmospheric
The Speedflex workout is non-DOMS, so people can work out more regularly
The Speedflex workout is non-DOMS, so people can work out more regularly
Fortis has a warm gold livery with design by Action PR
Fortis has a warm gold livery with design by Action PR
http://www.leisureopportunities.com/images/imagesX/346057_905197.jpg
Everyone Active has launched a new brand, FORTIS By Speedflex, as part of a venture into branded studios. We talk to regional director Duncan Jefford
Duncan Jefford, Everyone Active, FORTIS, Speedflex,boutique workout
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features

HCM People: Duncan JeffordRegional Director, Everyone Active

People don’t want to just come in and run on a treadmill or sit on a bike, they want an experience

Published in Health Club Management 2020 issue 2
Duncan Jefford is driving innovation and partnerships at Everyone Active
Duncan Jefford is driving innovation and partnerships at Everyone Active

Leisure Management company Everyone Active has recently launched a boutique workout experience called FORTIS Powered By Speedflex, following a collaboration with HIIT specialist Speedflex.

The concept offers 30-minute workouts using Speedflex machines which generate personalised resistance.

By January 2021, 15 studios will be opened in total, with three located in London and the remaining twelve situated outside. To date, three are up and running, in Hemel Hempstead, Chichester and London’s Soho.

Each studio costs around £100k, including equipment, and features four types of Fortis workouts with a total of 25 classes a week on offer.

Three more sites are due to go live in April, followed by four in September and a further five in January 2021.

Major shift
Duncan Jefford, regional director of Everyone Active, told HCM: “Fortis was created because we felt the whole of the leisure industry is shifting quite significantly in terms of what the customer is looking for.

“We believe there’s a stereotypical type of leisure centre and think this really needs to change. Thus over the past couple of years, we’ve focused on branding, the overall feel and now we’re focusing on the offering. We believe we need to be offering a boutique experience that’s affordable.

“There’s also been a recent shift to a more experience-led workout – people don’t want to just come in and run on a treadmill or sit on a bike, they want an experience. So for us it’s about partnering with people that can offer that level of experience and engagement.”

Everyone Active has other existing partnerships with fitness franchise F45 and yoga chain MoreYoga.

“We began working with other companies because we wanted to differentiate the offering, but we soon realised there was a gap in the HIIT market,” says Jefford. “However, London is very saturated in this market so we looked to develop a unique product.

“We wanted to create something different and we feel that Speedflex equipment is unique in itself. The look and feel is completely different from anything else in the market at this moment in time, and because it’s non-DOMS exercise, customers won’t feel any muscle soreness the next day, despite having done an intense 30-minute workout.

“The beauty of it is you could use the equipment seven days a week.”

Everyone Active and Speedflex began talks in June 2019, but although Everyone Active liked the product and the physiological rationale behind it, the consensus was that the branding and marketing around it required development to fully fit Everyone Active’s needs in relation to the new launch.

“Over the last six months, we’ve worked to develop our exclusive Fortis brand, including the look, feel, branding, music and everything that sits behind it,” says Jefford. “The end result has been a totally collaborative effort.”

FORTIS Powered By Speedflex is being marketed to consumers through social media, using Facebook, Twitter and Instagram accounts. Everyone Active had over 2,000 bookings in January and has seen 85 per cent class occupancy in Chichester and Hemel Hempstead.

“You could argue that exclusively using social media will attract a certain demographic, but what we’ve seen is that the age range for Fortis classes varies between 20 and 60 years, and we’ve also seen nearly a 50/50 split between men and women,” says Jefford.

Drop-in prices for a Fortis class costs £15 in London and £10 elsewhere, while Everyone Active members with a premium membership – costing £56 – get unlimited access across the entire leisure centre menu, including Fortis classes.

Delivering fortis
Everyone Active is using a hybrid model for Fortis staff – deploying members of its fitness team who have gone through a programme of training with Speedflex master trainers while also recruiting new team members externally.

“We’ve picked people who can deliver classes in terms of generating energy and enjoyment, rather than choosing candidates who only know what they’re doing technically,” says Jefford. “Fortis has got to be an experience.”

There will be 10 staff per studio and Everyone Active currently has 30 staff qualified to deliver Fortis classes. The aim is to have 120 to 150 this time next year.

New cycling experience
“Next we’re looking at developing a cycling experience and doing something bigger and better than what’s currently out there, in the market,” says Jefford, “but we’re also focusing on developing our holistic offering, because at the moment we don’t feel it’s something that’s fully covered within the marketplace.”

The partnership with Fortis represents an entrepreneurial move from Everyone Active but Jefford contends this decision was necessary to ensure the business can compete against other operators.

“I think there’s been a massive strain on local authority finances recently,” says Jefford. “If you wind it back ten years most leisure centre’s operators would get a subsidy to run them, the reality is now that for 75 per cent of contracts, we’re actually paying the council to run them. So we need to be more entrepreneurial in terms of generating revenue to run the facilities and at the same time keep the offering where it needs to be.

“We’re embedding commerciality into Everyone Active to enable us to compete on a product-level with the private sector. We’re also working to make sure our team at Everyone Active understands that we’re a business and that we need to be commercial in the way we operate to keep up and to contend.”

Up to 15 Fortis studios will open in the next year
Up to 15 Fortis studios will open in the next year
Launching Fortis, L-R, Mark Simpson, Duncan Jefford, Alexandra Burke, Paul Ferris, Cheryl Hersey
Launching Fortis, L-R, Mark Simpson, Duncan Jefford, Alexandra Burke, Paul Ferris, Cheryl Hersey
The studio layout has been designed to be spacious but also atmospheric
The studio layout has been designed to be spacious but also atmospheric
The Speedflex workout is non-DOMS, so people can work out more regularly
The Speedflex workout is non-DOMS, so people can work out more regularly
Fortis has a warm gold livery with design by Action PR
Fortis has a warm gold livery with design by Action PR
http://www.leisureopportunities.com/images/imagesX/346057_905197.jpg
Everyone Active has launched a new brand, FORTIS By Speedflex, as part of a venture into branded studios. We talk to regional director Duncan Jefford
Duncan Jefford, Everyone Active, FORTIS, Speedflex,boutique workout
Latest News
Austrian medical health and wellness operator, Lanserhof, has launched a programme for people who’ve had ...
Latest News
HCM can report that Europe Active's annual thought-leader conference, the European Health and Fitness Forum ...
Latest News
The number of people signing up for memberships at Planet Fitness has been at 2019 ...
Latest News
Gyms in England could be open in July if lobbying by the fitness industry comes ...
Latest News
A survey by Savanta ComRes, in partnership with Sport England, has studied the impact of ...
Latest News
Gyms and health clubs in the US have begun reopening their doors, with a number ...
Latest News
CIMSPA, has opened a consultation on the safe delivery of sport and physical activity online, ...
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Job search
POST YOUR JOB
Opinion
promotion
The activity industry finds itself in a position of considerable threat. Two-thirds of the world’s gyms are closed – that’s 230 million members unable to attend a fitness facility, according to data platform fitNdata.
Opinion: Ensuring members return after lockdown
Opinion
promotion
Elon Musk has plans to conquer Mars and these days the meat on your hamburger can be grown in a lab - so why are so many fitness businesses still using papers and pens to create workouts for their members?
Opinion: How the current pandemic may be helping the fitness industry to innovate
Featured supplier news
Featured supplier: Incorpore and MoveGB ink groundbreaking partnership to transform corporate wellness offering
Incorpore and MoveGB have entered into a landmark partnership, combining the UK’s largest provider of corporate gym memberships with the nation’s biggest network of classes.
Featured supplier news
Featured supplier: EGYM presents Corona Gym Solution, for the successful re-opening of fitness studios
Finally, the time has come: fitness and health facilities around the globe are gradually resuming operations.
Video Gallery
How to use the MZ-Bodyscan
MyZone
The Best Product for the Best Clubs Read more
More videos:
Company profiles
Company profile: Xn Leisure Systems Ltd
Xn Leisure is a provider of cutting-edge health and fitness software, offering exceptional service to ...
Company profiles
Company profile: Myzone Group Ltd
At Myzone we reward Effort to solve the pervasive problem of ‘diminishing motivation within exercisers’ ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Direct debit solutions
Harlands Group: Direct debit solutions
Design consultants
Zynk Design Consultants: Design consultants
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Skincare
Comfort Zone - Davines S.p.A: Skincare
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Spa software
SpaBooker: Spa software
Locking solutions
Monster Padlocks: Locking solutions
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Property & Tenders
Greywell, Hampshire
Barnsgrove Health and Wellness Club
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
06-07 Jul 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
28-31 Aug 2020
Expo Centre & Riviera di Rimini, Italy
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
11-12 Oct 2020
ExCeL London, London, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
27-30 Oct 2020
Messe Stuttgart, Germany
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
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