Latest
issue
Leaderboard
Panatta Sport
Panatta Sport
Panatta Sport
Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn
FITNESS, HEALTH, WELLNESS

promotion: CoverMe Ltd

Group exercise complaints now a thing of the past for Reynolds Group

01 May 2024
Reynolds Group partnered with CoverMe in November 2023 / CoverMe
We’ve made savings of around £28,000, which we are reinvesting in member services
– Stephen Turner
Credit: CoverMe
Complaints about group exercise have become a thing of the past for the Reynolds Group thanks to its partnership with CoverMe, a digital platform that simplifies group exercise and PT management for clubs and instructors.

Running more than 200 group exercise classes across three sites every week presented challenges for the Reynolds Group, especially when its instructors fell ill or took a holiday.

Stephen Turner, director for the Reynolds Group, explains: “Finding cover was a daily issue; taking up a significant amount of admin time – approximately 24 hours a week across our three sites. A stretch class is never a great alternative for yoga and we would consistently receive complaints when our specialist freelance instructors had to be substituted by our employed instructors.

“Since introducing CoverMe in November 2023, we haven’t had a single complaint about group exercise. The technology has allowed us to restructure so individual clubs are responsible for finding their own cover, which has also saved valuable time and resources.

“We’ve made savings of around £28,000, which we’re reinvesting in member services, such as adding new classes.”

Ellie Morgan, head of fitness and group exercise, previously spent 40 hours each week managing group exercise across the group. With the introduction of the app, she now enjoys a more member-facing role, teaching an additional eight hours of classes on-shift, overseeing fitness and group exercise and helping to grow the business.

CoverMe revolutionises the way fitness professionals manage group exercise classes, providing the ability to source the best freelance exercise instructors in just three steps and less than 30 seconds.

Previously the Reynolds Group managed the process of finding cover manually using different WhatsApp groups for each site.

Turner adds: “CoverMe is the only thing we now use for finding cover instructors because it’s so great for organisation and compliance.

“Previously, I would have to read about 40 WhatsApp messages to work out who was covering a class. Now everything is in one place and easily accessible. I can cross reference class cover with the relevant invoices, streamlining our procedures and ensuring the accounts are correct, which is fantastic.”

The app’s unique QR code system enables instructors to scan in at the club, so managers can track who is in the building. It produces class cover reports and generates automatic, accurate invoices to save further time and administration. It can also be used to find new permanent instructors to take group exercise classes and, at the Reynolds Group, has encouraged employed staff to earn additional income.

Turner says: “Staff are more than happy to volunteer to take regular classes off-shift, knowing if they’re ill or something comes up, they can easily find class cover. We still have to make some last-minute cancellations, but since launching the app we’ve covered approximately 80 per cent more classes than normal, and haven’t had to deal with any escalated complaints.

“It has improved the work-life balance of management and instructors, both employed and self-employed, helping them as much as us, and instructors have referred the CoverMe app to other clubs they work with because it makes their lives so much easier, broadening our network of instructors.”


More press releases and updates from CoverMe Ltd:
CoverMe Fitness, the studio management app for the fitness industry, has launched in Australia, with industry veteran Tony Zonato as managing director for the region.
Roehampton Club is an exclusive club in south London catering for 5,000 members, which prides itself on delivering exceptional fitness experiences.
CoverMe Fitness, the innovative studio management app for the fitness industry, launches this month in Australia, with industry veteran Tony Zonato leading the rollout as Managing Director for the region.
As an instructor with more than 20 years’ experience under her belt, Syreeta Stracey knows only too well the struggles of finding cover when she’s unwell or a holiday means she cannot take her regular classes. Being introduced to the CoverMe app has changed that.
In 2020, 36-year-old Aparna started teaching yoga in her home country of India, following a successful 10-year career as an actress and model and a two-year stint as a flight attendant with Qatar Airways.
CoverMe Ltd: featured in HCM and Fit Tech magazines
Our ambitions are to expand globally to introduce Studio Society to key markets, reshaping fitness paradigms
CoverMe Ltd
Tel: 07891 503525
Address: 5 Hyde Road , Paignton, Devon, TQ4 5BW, England
Louise Crossland, head of commercial
Latest News
More than 200 organisations and athletes in the UK have signed an open letter to ...
Latest News
Diversity, equity and inclusion in the European fitness industry is examined in a new report ...
Latest News
Following the success of its first site in Whitefield, Total Fitness is launching a purpose-built ...
Latest News
David Beckham and F45 Training have finally settled the breach-of-contract lawsuit around Beckham’s ambassadorial agreement ...
Latest News
Apple has previewed the upcoming watchOS 11, which has more health and fitness insights and ...
Latest News
With just a few weeks until the General Election, CIMSPA – the organisation that represents people ...
Latest News
Co-founders of specialist gym and fitness wear company, WIT Fitness, have returned to the brand ...
Latest News
Basic-Fit has signed an agreement to sell five Holmes Place clubs it acquired as part ...
HCM promotional features
Sponsored
The practice of prolonging the life of gym equipment through careful refurbishment is gaining traction
HCM promotional features
Sponsored
Life Fitness has reimagined cardio with the launch of its Symbio line which has been designed with advanced biomechanics and offers deep levels of customisation
HCM promotional features
Sponsored
A major refurbishment of Sport Ireland Fitness by Technogym has created a world-class public gym at the home of Irish sport
HCM promotional features
Sponsored
We all know we need to stand more. Now an exciting new partnership between Physical and Teca Fitness expands this thinking into UK gyms and beyond
HCM promotional features
Sponsored
At the heart of the Sydney Swans new headquarters in Australia is an elite player-focused training facility by strength equipment specialist BLK BOX
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and Adam Daniel have been designed to empower your team and transform your service
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride data to life to engage and delight members
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
HCM magazine
As more trans women, trans men and non-binary people join health clubs, it’s time to work out a system where everyone feels included, protected and safe in the locker room. Kath Hudson reports
HCM magazine
Steph Eaves looks at how health assessment devices are evolving to keep up with industry trends
HCM magazine
By the time you’ve finished your workout, your groceries for the week will be waiting for collection
HCM magazine
Fuel the debate about issues across the industry and share your ideas and experiences. We’d love to hear from you: [email protected]
HCM magazine
AI has the potential to support people in making healthy lifestyle changes if its algorithms can be updated to understand the different stages of motivation, as Jodi Heckel reports
Featured supplier news
Featured supplier news: Elevate announces new aquatics and active kids theatres for 2024 event
The Royal Life Saving Society UK (RLSS UK), the Swimming Teachers Association (STA), and Swim England have teamed up to sponsor an aquatic theatre at Elevate 2024.
Featured supplier news
Featured supplier news: CoverMe Fitness launches in Australian market
CoverMe Fitness, the studio management app for the fitness industry, has launched in Australia, with industry veteran Tony Zonato as managing director for the region.
Company profile
Company profile: CoverMe Ltd
CoverMe Fitness, an app for seamless, on-demand management and cover solutions for sports and fitness ...
Supplier Showcases
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
CoverMe Ltd press release: Group exercise complaints now a thing of the past for Reynolds Group
Complaints about group exercise have become a thing of the past for the Reynolds Group thanks to its partnership with CoverMe, a digital platform that simplifies group exercise and PT management for clubs and instructors.
Directory
Cryotherapy
Art of Cryo: Cryotherapy
Lockers
Fitlockers: Lockers
Snowroom
TechnoAlpin SpA: Snowroom
Spa software
SpaBooker: Spa software
salt therapy products
Saltability: salt therapy products
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Property & Tenders
Cleveland Lakes, Wiltshire and Gloucestershire
Cotswold Lakes Trust
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
08-10 Sep 2024
Wyndham® Lake Buena Vista Disney Springs™ Resort, Lake Buena Vista, United States
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
20-22 Sep 2024
Locations worldwide,
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
09-13 Oct 2024
Soneva Fushi, Maldives
Diary dates
10 Oct 2024
QEII Conference Centre, London,
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
04-06 Feb 2025
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
11-13 Feb 2025
Fairmont Riyadh , Saudi Arabia
Diary dates
10-13 Apr 2025
Exhibition Centre , Cologne, Germany
Diary dates
07-07 Jun 2025
Worldwide, Various,
Diary dates
28-31 Oct 2025
Koelnmesse, Cologne, Germany
Diary dates

promotion: CoverMe Ltd

Group exercise complaints now a thing of the past for Reynolds Group

01 May 2024
Reynolds Group partnered with CoverMe in November 2023 / CoverMe
We’ve made savings of around £28,000, which we are reinvesting in member services
– Stephen Turner
Credit: CoverMe
Complaints about group exercise have become a thing of the past for the Reynolds Group thanks to its partnership with CoverMe, a digital platform that simplifies group exercise and PT management for clubs and instructors.

Running more than 200 group exercise classes across three sites every week presented challenges for the Reynolds Group, especially when its instructors fell ill or took a holiday.

Stephen Turner, director for the Reynolds Group, explains: “Finding cover was a daily issue; taking up a significant amount of admin time – approximately 24 hours a week across our three sites. A stretch class is never a great alternative for yoga and we would consistently receive complaints when our specialist freelance instructors had to be substituted by our employed instructors.

“Since introducing CoverMe in November 2023, we haven’t had a single complaint about group exercise. The technology has allowed us to restructure so individual clubs are responsible for finding their own cover, which has also saved valuable time and resources.

“We’ve made savings of around £28,000, which we’re reinvesting in member services, such as adding new classes.”

Ellie Morgan, head of fitness and group exercise, previously spent 40 hours each week managing group exercise across the group. With the introduction of the app, she now enjoys a more member-facing role, teaching an additional eight hours of classes on-shift, overseeing fitness and group exercise and helping to grow the business.

CoverMe revolutionises the way fitness professionals manage group exercise classes, providing the ability to source the best freelance exercise instructors in just three steps and less than 30 seconds.

Previously the Reynolds Group managed the process of finding cover manually using different WhatsApp groups for each site.

Turner adds: “CoverMe is the only thing we now use for finding cover instructors because it’s so great for organisation and compliance.

“Previously, I would have to read about 40 WhatsApp messages to work out who was covering a class. Now everything is in one place and easily accessible. I can cross reference class cover with the relevant invoices, streamlining our procedures and ensuring the accounts are correct, which is fantastic.”

The app’s unique QR code system enables instructors to scan in at the club, so managers can track who is in the building. It produces class cover reports and generates automatic, accurate invoices to save further time and administration. It can also be used to find new permanent instructors to take group exercise classes and, at the Reynolds Group, has encouraged employed staff to earn additional income.

Turner says: “Staff are more than happy to volunteer to take regular classes off-shift, knowing if they’re ill or something comes up, they can easily find class cover. We still have to make some last-minute cancellations, but since launching the app we’ve covered approximately 80 per cent more classes than normal, and haven’t had to deal with any escalated complaints.

“It has improved the work-life balance of management and instructors, both employed and self-employed, helping them as much as us, and instructors have referred the CoverMe app to other clubs they work with because it makes their lives so much easier, broadening our network of instructors.”


More press releases and updates from CoverMe Ltd:
CoverMe Fitness, the studio management app for the fitness industry, has launched in Australia, with industry veteran Tony Zonato as managing director for the region.
Roehampton Club is an exclusive club in south London catering for 5,000 members, which prides itself on delivering exceptional fitness experiences.
CoverMe Fitness, the innovative studio management app for the fitness industry, launches this month in Australia, with industry veteran Tony Zonato leading the rollout as Managing Director for the region.
As an instructor with more than 20 years’ experience under her belt, Syreeta Stracey knows only too well the struggles of finding cover when she’s unwell or a holiday means she cannot take her regular classes. Being introduced to the CoverMe app has changed that.
In 2020, 36-year-old Aparna started teaching yoga in her home country of India, following a successful 10-year career as an actress and model and a two-year stint as a flight attendant with Qatar Airways.
CoverMe Ltd: featured in HCM and Fit Tech magazines
Our ambitions are to expand globally to introduce Studio Society to key markets, reshaping fitness paradigms
CoverMe Ltd
Tel: 07891 503525
Address: 5 Hyde Road , Paignton, Devon, TQ4 5BW, England
Louise Crossland, head of commercial
CoverMe Ltd video gallery:
Key personnel
Rosanna Tucker, co-founder and CEO
Beverlee Brinkworth, co-founder and COO
Louise Crossland, head of commercial
Edith Meredith, head of onboarding
Key customers
All venues, from boutique studios to big-box fitness sites, including:

• Virgin Active,
• Fitness First,
• Total Fitness, and
• Serco Leisure.

Plans for the next 12 months
This year will see further expansion across the UK in geographical regions to establish
the largest network of fitness professionals, including group exercise instructors, personal trainers, sports coaches, swim teachers etc of any platform.

We have recently launched in Australia and North America and will also roll out to Canada, South Africa and Europe in the next 12 months.
Testimonial
“This is a fantastic concept and exactly what all class operators need to enhance efficiency, member satisfaction levels and avoid the frustration of classes being cancelled or changed at short notice.”

– John Treharne, founder, The Gym Group and executive chair and non-executive director, CoverMe
Testimonial
"The advancement of technology puts everything at our fingertips 24/7: food, fashion, and fast cars. And now the same is true for group exercise instructors - CoverMe is the ‘Uber' of class subbing.”

– Emma Barry, co-founder, Good Soul Hunting and non-executive director, CoverMe
Search news, features & products:
Find a supplier:
Leaderboard
Leaderboard
Panatta Sport
Panatta Sport
Partner sites