features
Service & maintenance: Up and running
What’s a gym without working equipment? Kate Corney looks at what’s new in servicing and maintenance. For more information, log on to fitness-kit.net and type the company name under ‘keyword search’
Precor’s automatic updates
Precor has introduced two servicing updates to its gym products.
The new Android-based P82 console automatically downloads free software updates when connected to the web. Meanwhile, the recently launched Preva 6.0 features a modernised operating system with the ability to add digital services, customised content and third-party training apps.
fitness-kit.net keyword: Precor
Matrix Asset Management
Asset Management software by Matrix Fitness now sends customers emails if their internet-connected products are offline, have error codes or need servicing.
The updated system provides error code descriptions with diagrams, part lists and owner manuals, to make fault-reporting accurate. The system also provides usage patterns, so customers can rotate equipment for even wear.
fitness-kit.net keyword: matrix
GRS on-the-go site
Gym Repair Services (GRS) has a new mobile-responsive website for its Concept2 maintenance and equipment servicing requirements.
GRS services range from one-off repairs and maintenance to all-inclusive bespoke service contracts and sales of new and refurbished fitness equipment.
The new website is designed to provide a more user-friendly and engaging experience. Adrian Dockerill, GRS owner, explains: “The site also has downloadable manuals, a troubleshooting guide and a convenient online booking system to book a fault or service call.”
fitness-kit.net keyword: GRS
Pulse goes online
Pulse has a new online service portal that allows centre staff to raise service calls, view the progress of repairs and request parts. The new platform also lets you store and view previous transactions, making the process for requesting new equipment parts simple.
Operations manager for Pulse Fitness, Joe Riley, says: “Moving our maintenance service online has also meant that staff can log direct requests and orders at a time that suits them, not just during the nine-to-five day.”
fitness-kit.net keyword: Pulse
LFconnect Protect
Life Fitness has launched LFconnect Protect, a digital service team to diagnose and fix software issues in real time for connected Life Fitness equipment.
Life Fitness says it’s moving to this practical model of customer support and service to give customers confidence about its internet-connected products.
The agents provide solutions to errors and dispatch service technicians.
The service is available for all connected Life Fitness cardio platforms.
fitness-kit.net keyword: LIFE FITNESS
ServiceSport servicing and maintenance
ServiceSport gym equipment service and repair company is now expanding its business in London with a rapid response to reported repair jobs, as well as providing UK-wide coverage using local hubs of engineers.
ServiceSport has a range of service and repair packages, from one-off repairs to full management of fitness equipment. The company also supplies refurbished parts and equipment.
fitness-kit.net keyword: servicesport
