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Les Mills
Les Mills
Les Mills
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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

Product innovation

AskNicely helps empower businesses to improve customer experience and boost NPS

We believe growth is driven by awesome experiences created by motivated people
– Aaron Ward, CEO at AskNicely

Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.

For the spa and wellness industry, improving customer experience can be tricky as managers can’t always observe all interactions between therapists and customers.

Each time the customer experience is not polished and memorable, money gets left on the table, and ultimately, a negative customer experience can be costly for a growing brand.

In response, customer experience software provider, AskNicely, has developed a turnkey solution to help businesses achieve a competitive advantage by harnessing customer feedback and coaching frontline workers to deliver a consistent customer experience.

“We believe growth is driven by awesome experiences created by motivated people” says CEO Aaron Ward.

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Close the loop with your customers and encourage them to leave reviews on Facebook and Google to attract new customers.

Empower your frontline teams to view their own customer experience score, access coaching and development, receive recognition from their peers and provide suggestions to management on how to improve the customer experience all from within the AskNicely mobile app.

For B2C service businesses, AskNicely offers a myriad of benefits, ranging from repeat visits and positive word of mouth to client referrals and improved employee retention.

AskNicely can be set-up within minutes and there are packages to accommodate any sized business. For more information, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For best practices on improving the customer experience check out the 7 Habits of Highly Effective People Powered Businesses.

To sign up for your free trial now, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For those looking for detailed advice on how to improve customer experience and boost NPS, head to AskNicely's official blog.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
AskNicely
AskNicely is the customer experience platform for frontline teams in people-powered businesses.
Address
1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
Telephone
+1 (503) 755-1090
Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.
2020/THUMB346793_632526_727742.jpg

Product innovation

Smartech, the destination for innovation in exclusive partnership with the best department stores around the
Core Health & Fitness is pleased to announce it’s signed an exclusive agreement with Oss
As an integral part of the first team's training programme, Power Plate is supporting the
Leading fitness supplier Physical Company and Athletic Thinking – an organisation whose deep expertise in
Strength training has purpose and appeals to members of all ages and backgrounds, regardless of
Over the last year, fitness and wellness organisations have faced challenges like never before. When
Global Wellness Summit
Global Wellness Summit
Members are returning post-lockdown expecting a fully integrated service, meaning digital connectivity has never been
There’s nothing quite like discovering a product that creates a huge impact in our life.
With the current pandemic and the nation becoming more focused on their own health, InBody
Safe Space, supplier of lockers and changing room solutions to the fitness and leisure industry,
Myzone is delivering free online PE lessons for families via its MZ-Remote platform, every weekday
Power Plate Pulse is a powerful yet whisper-quiet handheld targeted vibration product, designed to help
fibodo Limited
fibodo Limited
With gyms and leisure centres in England reopened, and the rest of the UK due
Bringing strength equipment back to basics, Pulse Fitness has launched a Classic Strength Line which
Precor has launched a mobile app to accompany its popular networked fitness solution, Preva, which
Fitness start-up, Inspace, has revealed plans to launch a new brand, website and social channels.
For over 30 years, ASPA International has designed and built high-quality spas for the hotel,
Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual
Addiction – a word laden with negativity. But isn’t that exactly what the fitness industry
FIBO Exhibition
FIBO Exhibition
Welsh leisure trust, Aneurin Leisure (ALT), has announced it’s forging ahead with a £600,000 (US$821,000,
Core Health & Fitness is proud to have signed an exclusive supplier agreement for the
Pulse Fitness has recently completed a refurbishment of the fitness facilities at iGym London. Using
FreeMotion Fitness
FreeMotion Fitness
1 - 20 of 1,862
Opinion
promotion
The UK’s first dedicated leisure development framework has completed its first four-year term with £144m committed investment in public leisure projects.
Opinion: UK’s first leisure framework celebrates £144m investment in public leisure
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With gyms and leisure centres in England reopened, and the rest of the UK due to shortly follow suit, the time for being theoretical is over.
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Active IQ is the UK’s leading Ofqual-recognised Awarding Organisation for the Physical Activity sector....
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Click on a catalogue to view it online
Directory
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Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Trade associations
International SPA Association - iSPA: Trade associations
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Property & Tenders
Diary dates
07-09 Jun 2021
Virtual summit,
Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
01-04 Jul 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
28-29 Sep 2021
ExCeL London, London, United Kingdom
Diary dates
04-07 Nov 2021
Exhibition Centre , Cologne, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

Product innovation

AskNicely helps empower businesses to improve customer experience and boost NPS

We believe growth is driven by awesome experiences created by motivated people
– Aaron Ward, CEO at AskNicely

Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.

For the spa and wellness industry, improving customer experience can be tricky as managers can’t always observe all interactions between therapists and customers.

Each time the customer experience is not polished and memorable, money gets left on the table, and ultimately, a negative customer experience can be costly for a growing brand.

In response, customer experience software provider, AskNicely, has developed a turnkey solution to help businesses achieve a competitive advantage by harnessing customer feedback and coaching frontline workers to deliver a consistent customer experience.

“We believe growth is driven by awesome experiences created by motivated people” says CEO Aaron Ward.

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Close the loop with your customers and encourage them to leave reviews on Facebook and Google to attract new customers.

Empower your frontline teams to view their own customer experience score, access coaching and development, receive recognition from their peers and provide suggestions to management on how to improve the customer experience all from within the AskNicely mobile app.

For B2C service businesses, AskNicely offers a myriad of benefits, ranging from repeat visits and positive word of mouth to client referrals and improved employee retention.

AskNicely can be set-up within minutes and there are packages to accommodate any sized business. For more information, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For best practices on improving the customer experience check out the 7 Habits of Highly Effective People Powered Businesses.

To sign up for your free trial now, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For those looking for detailed advice on how to improve customer experience and boost NPS, head to AskNicely's official blog.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
AskNicely
AskNicely is the customer experience platform for frontline teams in people-powered businesses.
Address
1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
Telephone
+1 (503) 755-1090
Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.
2020/THUMB346793_632526_727742.jpg

Product innovation

Smartech, the destination for innovation in exclusive partnership with the best department stores around the
Core Health & Fitness is pleased to announce it’s signed an exclusive agreement with Oss
As an integral part of the first team's training programme, Power Plate is supporting the
Leading fitness supplier Physical Company and Athletic Thinking – an organisation whose deep expertise in
Strength training has purpose and appeals to members of all ages and backgrounds, regardless of
Over the last year, fitness and wellness organisations have faced challenges like never before. When
Global Wellness Summit
Global Wellness Summit
Members are returning post-lockdown expecting a fully integrated service, meaning digital connectivity has never been
There’s nothing quite like discovering a product that creates a huge impact in our life.
With the current pandemic and the nation becoming more focused on their own health, InBody
Safe Space, supplier of lockers and changing room solutions to the fitness and leisure industry,
Myzone is delivering free online PE lessons for families via its MZ-Remote platform, every weekday
Power Plate Pulse is a powerful yet whisper-quiet handheld targeted vibration product, designed to help
fibodo Limited
fibodo Limited
With gyms and leisure centres in England reopened, and the rest of the UK due
Bringing strength equipment back to basics, Pulse Fitness has launched a Classic Strength Line which
Precor has launched a mobile app to accompany its popular networked fitness solution, Preva, which
Fitness start-up, Inspace, has revealed plans to launch a new brand, website and social channels.
For over 30 years, ASPA International has designed and built high-quality spas for the hotel,
Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual
Addiction – a word laden with negativity. But isn’t that exactly what the fitness industry
FIBO Exhibition
FIBO Exhibition
Welsh leisure trust, Aneurin Leisure (ALT), has announced it’s forging ahead with a £600,000 (US$821,000,
Core Health & Fitness is proud to have signed an exclusive supplier agreement for the
Pulse Fitness has recently completed a refurbishment of the fitness facilities at iGym London. Using
FreeMotion Fitness
FreeMotion Fitness
1 - 20 of 1,862
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Opinion
promotion
The UK’s first dedicated leisure development framework has completed its first four-year term with £144m committed investment in public leisure projects.
Opinion: UK’s first leisure framework celebrates £144m investment in public leisure
Featured supplier news
Featured supplier news: iFit: your readymade omnichannel fitness solution
With gyms and leisure centres in England reopened, and the rest of the UK due to shortly follow suit, the time for being theoretical is over.
Featured supplier news
Featured supplier news: Bounce back faster with a new risk-free joiner channel
The industry is eagerly awaiting the reopening of health clubs and leisure centres in another year affected by COVID-19, where the only thing that’s been certain is uncertainty.
Company profiles
Company profile: Active IQ
Active IQ is the UK’s leading Ofqual-recognised Awarding Organisation for the Physical Activity sector....
Company profiles
Company profile: Orbit4
Orbit4 is the umbrella brand for FitnessCompared, FitnessFinance, WeServiceGymEquipment and WeBuyGymEquipment....
Supplier Showcases
Supplier showcase - Funxtion
Catalogue Gallery
Click on a catalogue to view it online
Directory
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Trade associations
International SPA Association - iSPA: Trade associations
Uniforms
Service Sport: Uniforms
Skincare
Comfort Zone - Davines S.p.A: Skincare
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Architects/designers
Zynk Design Consultants: Architects/designers
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Exercise equipment
Power Plate: Exercise equipment
Property & Tenders
Diary dates
07-09 Jun 2021
Virtual summit,
Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
01-04 Jul 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
28-29 Sep 2021
ExCeL London, London, United Kingdom
Diary dates
04-07 Nov 2021
Exhibition Centre , Cologne, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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Les Mills
Les Mills