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The Leisure Media Company Ltd
The Leisure Media Company Ltd
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FITNESS, HEALTH, WELLNESS

customer experience news

The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover
At Myndstream, we understand the power of music elevates the spa experience. But did you
New legislation will change the way health clubs in the UK manage their membership process,
Two new research reports have highlighted the impact of the UK's cost of living crisis
Distinguished uniform supplier Fashionizer Spa knows better than most the importance of customer experience. Its
myFitApp, a global leader in member mobile apps, has revealed that it has integrated with
Elevate
Elevate
The rapid advance of technology in all areas of life is putting societies in flux,
Distinguished spa uniform supplier Fashionizer Spa knows better than most the importance of customer experience.
SpaSoft is a pioneer of spa and activity management solutions offering a complete suite of
Iconic Texas hotel and wellness destination Texas The Houstonian Hotel, Club & Spa has announced
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to
The Gym Group has appointed Will Orr as its new CEO and executive director. Orr
Innovatise UK Ltd
Innovatise UK Ltd
Phil Heath, professional athlete, bodybuilder and 7x Mr. Olympia, has fielded a lot of questions
The Parkwood Group has taken over leisure management contracting business 1Life Management Solutions Limited (1LMS
Spa and wellness industry thought leaders gathered yesterday (26 January) at the Grow Well webinar
Mystery shopper business Proinsight Research has merged with ReactCX, a customer experience measurement and market
Arch Amenities Group (AAG) has announced the appointment of Blake Feeney, a spa industry veteran,
Blok has launched a fundraising campaign on Crowdcube. The company’s goal is to reach £500,000
Kevin Yates, founder and CEO of Trib3 has been awarded Entrepreneur of the Year in
Alliance Leisure
Alliance Leisure
Complaints about group exercise have become a thing of the past for the Reynolds Group
Schweitzer, the largest ski resort in Washington and Idaho, is set to add wellness to
Fitness equipment specialist Dyaco UK has appointed industry veteran Jon Johnston as managing director of
Active Nation has released a new app, Active Nation Anywhere, which offers over a thousand
1Rebel has acquired two Core Collective clubs as part of a pre-pack administration deal, along
Global fitness technology provider Virtuagym has raised a new €3m investment from Icecat, an Amsterdam-based
Multi-brand fitness chain Urban Gym Group (UGG) has raised €16m in capital. The funds will
Peloton Commercial, which includes the Precor brand portfolio, is proud to be working with a
The Bannatyne Group has opened the doors to its first airport spa at Teesside International
Peter Croney CEO of Empowered Brands, owners of Énergie Fitness Group, today announced the appointment
Interest in how built environments can affect our health and wellbeing has become a major
Singapore Airlines (SIA) has announced a new partnership with established US Californian health, wellness and
Creating workout experiences will be the main theme of this year's Retention Convention, which will
New Zealand is set to welcome a brand new sustainable wellness tourism project on 23
Boxing-inspired fitness operator Rumble has signed a master franchise agreement in Australia, which could see
Colin Waggett has revealed that the recent deal, which saw KSL Capital Partners acquire a
myFitApp has launched a new chat function to its streamed fitness content, making it easier
US-based Hand & Stone Massage and Facial Spa has grown into a 490+ unit massage
Eleiko, a leading manufacturer and supplier of strength equipment, is set to build a new
Cloud-based spa and salon software supplier for the beauty, wellness, and fitness industries, Zenoti, has
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland
fibodo believes that providers who meet consumers needs of service, flexibility, richness of content and
Members are returning post-lockdown expecting a fully integrated service, meaning digital connectivity has never been
12,300
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and Adam Daniel have been designed to empower your team and transform your service
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride data to life to engage and delight members
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with business growth. MD, John Lofting and operations director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
Francesca Cooper-Boden says health assessment services can boost health club retention
HCM promotional features
HCM magazine
Recovery
As health club operators move to incorporate recovery into their offerings to meet growing consumer demand, Steph Eaves takes a look at what cryotherapy and ice bathing can add to the equation
HCM magazine
Research
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
HCM magazine
Editor's letter
Members are telling us they need support with their mental and spiritual health and the industry is starting to see this need. Now’s the time to fast-track our response
HCM magazine
HCM People

Cristiano Ronaldo

Footballer and entrepreneur
Taking care of your physical and mental health is essential for a fulfilling life
HCM magazine
News report
Egym has announced deals designed to position it for growth acceleration, as Kath Hudson reports
HCM magazine
Sponsored
GymNation is pioneering the future of fitness with software specialist Perfect Gym providing a scalable tech platform to power and sustain its growth
HCM magazine
Design
McFit, the original budget gym is undergoing a transformation with a new look and estate-wide overhaul, as Liz Terry reports
HCM magazine
Specifier
Industry suppliers are responding to the exponential increase in consumer demand for strength training with a raft of new and innovative launches and concepts, as Steph Eaves reports
HCM magazine
The Elevate trade show and conference comes to London next month. HCM gives the low down on what to look out for
HCM magazine
HCM People

Belinda Steward

MD of leisure, health and wellbeing, Places Leisure Places Leisure
We need to make it automatic that when people go to their doctor, they’re offered exercise rather than medication where appropriate
HCM magazine
Pilates is having a moment. Steph Eaves asks suppliers how they’re responding to the demand
HCM magazine
What needs to happen to integrate physical activity with healthcare? Leaders in the sector share their thoughts
HCM magazine
When it was founded, Snap Fitness was ground-breaking, but by 2020 the industry had evolved, but the brand hadn’t
HCM magazine
When a hefty round of investment coincided with the pandemic, the CEO of Midtown Athletic Clubs feared the company – founded by his grandfather – would go down on his watch. He talks to Kath Hudson about the pressure to keep the business afloat
HCM magazine
With the industry experiencing a huge swing towards strength training, researchers recommend continuing to make the case for cardio
HCM magazine
HCM People

Jen Holland

CEO: Edinburgh Leisure
Edinburgh Council will have a £143m budget shortfall by 2028/29 and so must find ways to become more efficient
HCM magazine
We have a fantastic opportunity in front of us to realise our vision of a happier and healthier world
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
Speaking on the LIFTS podcast recently, Xponential Fitness CEO Anthony Geisler said participation in studio cycling is down globally. Kath Hudson decided to investigate
HCM magazine
Featured supplier news
Featured supplier news: W3Fit EMEA’s innovative programme sets sail for Sardinia, Italy
Following a hugely successful event last year in Split, Croatia, W3Fit EMEA, is heading to the Chia Laguna resort in Sardinia from 8-11 October.
Featured supplier news
Featured supplier news: Empower your team, transform your service – elevate with coaching workshops
In today's competitive fitness landscape, the key to success lies not only in providing exceptional facilities but also in cultivating meaningful interactions with members.
Company profiles
Company profile: Taylor Made Designs
Taylor Made Designs (TMD) is a ‘leisure specialist’ provider of bespoke leisure workwear, plus branded ...
Company profiles
Company profile: Places Leisure
Places Leisure aims to enlighten our communities about the benefits of a healthy lifestyle in ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Greenwich Leisure Limited press release: Oasis Beach Pool invites Bedfordians to 'Totally Tropical Beach Party' Tuesday 28 May
Oasis Beach Pool, in Bedford, officially re-opens Tuesday 28 May with a celebration for the local community.
Featured press releases
The Health & Fitness Institute press release: CIMSPA's 'Enhancing' rating validates THFI's industry dominance, setting an inspirational benchmark for all upcoming businesses
THFI (The Health and Fitness Institute) proudly announces its recent recognition by CIMSPA (Chartered Institute for the Management of Sport and Physical Activity) with an esteemed 'enhancing' rating.
Directory
Cryotherapy
Art of Cryo: Cryotherapy
Snowroom
TechnoAlpin SpA: Snowroom
salt therapy products
Saltability: salt therapy products
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Lockers
Fitlockers: Lockers
Spa software
SpaBooker: Spa software
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
08-10 Sep 2024
Wyndham® Lake Buena Vista Disney Springs™ Resort, Lake Buena Vista, United States
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
20-22 Sep 2024
Locations worldwide,
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
09-13 Oct 2024
Soneva Fushi, Maldives
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
04-06 Feb 2025
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates

customer experience news

The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover
At Myndstream, we understand the power of music elevates the spa experience. But did you
New legislation will change the way health clubs in the UK manage their membership process,
Two new research reports have highlighted the impact of the UK's cost of living crisis
Distinguished uniform supplier Fashionizer Spa knows better than most the importance of customer experience. Its
myFitApp, a global leader in member mobile apps, has revealed that it has integrated with
Elevate
Elevate
The rapid advance of technology in all areas of life is putting societies in flux,
Distinguished spa uniform supplier Fashionizer Spa knows better than most the importance of customer experience.
SpaSoft is a pioneer of spa and activity management solutions offering a complete suite of
Iconic Texas hotel and wellness destination Texas The Houstonian Hotel, Club & Spa has announced
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to
The Gym Group has appointed Will Orr as its new CEO and executive director. Orr
Innovatise UK Ltd
Innovatise UK Ltd
Phil Heath, professional athlete, bodybuilder and 7x Mr. Olympia, has fielded a lot of questions
The Parkwood Group has taken over leisure management contracting business 1Life Management Solutions Limited (1LMS
Spa and wellness industry thought leaders gathered yesterday (26 January) at the Grow Well webinar
Mystery shopper business Proinsight Research has merged with ReactCX, a customer experience measurement and market
Arch Amenities Group (AAG) has announced the appointment of Blake Feeney, a spa industry veteran,
Blok has launched a fundraising campaign on Crowdcube. The company’s goal is to reach £500,000
Kevin Yates, founder and CEO of Trib3 has been awarded Entrepreneur of the Year in
Alliance Leisure
Alliance Leisure
Complaints about group exercise have become a thing of the past for the Reynolds Group
Schweitzer, the largest ski resort in Washington and Idaho, is set to add wellness to
Fitness equipment specialist Dyaco UK has appointed industry veteran Jon Johnston as managing director of
Active Nation has released a new app, Active Nation Anywhere, which offers over a thousand
1Rebel has acquired two Core Collective clubs as part of a pre-pack administration deal, along
Global fitness technology provider Virtuagym has raised a new €3m investment from Icecat, an Amsterdam-based
Multi-brand fitness chain Urban Gym Group (UGG) has raised €16m in capital. The funds will
Peloton Commercial, which includes the Precor brand portfolio, is proud to be working with a
The Bannatyne Group has opened the doors to its first airport spa at Teesside International
Peter Croney CEO of Empowered Brands, owners of Énergie Fitness Group, today announced the appointment
Interest in how built environments can affect our health and wellbeing has become a major
Singapore Airlines (SIA) has announced a new partnership with established US Californian health, wellness and
Creating workout experiences will be the main theme of this year's Retention Convention, which will
New Zealand is set to welcome a brand new sustainable wellness tourism project on 23
Boxing-inspired fitness operator Rumble has signed a master franchise agreement in Australia, which could see
Colin Waggett has revealed that the recent deal, which saw KSL Capital Partners acquire a
myFitApp has launched a new chat function to its streamed fitness content, making it easier
US-based Hand & Stone Massage and Facial Spa has grown into a 490+ unit massage
Eleiko, a leading manufacturer and supplier of strength equipment, is set to build a new
Cloud-based spa and salon software supplier for the beauty, wellness, and fitness industries, Zenoti, has
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland
fibodo believes that providers who meet consumers needs of service, flexibility, richness of content and
Members are returning post-lockdown expecting a fully integrated service, meaning digital connectivity has never been
1 - 40 of 12,300
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and Adam Daniel have been designed to empower your team and transform your service
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride data to life to engage and delight members
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with business growth. MD, John Lofting and operations director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
Francesca Cooper-Boden says health assessment services can boost health club retention
HCM promotional features
HCM magazine
The Elevate trade show and conference comes to London next month. HCM gives the low down on what to look out for
HCM magazine
HCM People

Belinda Steward

MD of leisure, health and wellbeing, Places Leisure Places Leisure
We need to make it automatic that when people go to their doctor, they’re offered exercise rather than medication where appropriate
HCM magazine
Pilates is having a moment. Steph Eaves asks suppliers how they’re responding to the demand
HCM magazine
What needs to happen to integrate physical activity with healthcare? Leaders in the sector share their thoughts
HCM magazine
When it was founded, Snap Fitness was ground-breaking, but by 2020 the industry had evolved, but the brand hadn’t
HCM magazine
When a hefty round of investment coincided with the pandemic, the CEO of Midtown Athletic Clubs feared the company – founded by his grandfather – would go down on his watch. He talks to Kath Hudson about the pressure to keep the business afloat
HCM magazine
With the industry experiencing a huge swing towards strength training, researchers recommend continuing to make the case for cardio
HCM magazine
HCM People

Jen Holland

CEO: Edinburgh Leisure
Edinburgh Council will have a £143m budget shortfall by 2028/29 and so must find ways to become more efficient
HCM magazine
We have a fantastic opportunity in front of us to realise our vision of a happier and healthier world
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
Speaking on the LIFTS podcast recently, Xponential Fitness CEO Anthony Geisler said participation in studio cycling is down globally. Kath Hudson decided to investigate
HCM magazine
Featured supplier news
Featured supplier news: W3Fit EMEA’s innovative programme sets sail for Sardinia, Italy
Following a hugely successful event last year in Split, Croatia, W3Fit EMEA, is heading to the Chia Laguna resort in Sardinia from 8-11 October.
Featured supplier news
Featured supplier news: Empower your team, transform your service – elevate with coaching workshops
In today's competitive fitness landscape, the key to success lies not only in providing exceptional facilities but also in cultivating meaningful interactions with members.
Company profiles
Company profile: Taylor Made Designs
Taylor Made Designs (TMD) is a ‘leisure specialist’ provider of bespoke leisure workwear, plus branded ...
Company profiles
Company profile: Places Leisure
Places Leisure aims to enlighten our communities about the benefits of a healthy lifestyle in ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Greenwich Leisure Limited press release: Oasis Beach Pool invites Bedfordians to 'Totally Tropical Beach Party' Tuesday 28 May
Oasis Beach Pool, in Bedford, officially re-opens Tuesday 28 May with a celebration for the local community.
Featured press releases
The Health & Fitness Institute press release: CIMSPA's 'Enhancing' rating validates THFI's industry dominance, setting an inspirational benchmark for all upcoming businesses
THFI (The Health and Fitness Institute) proudly announces its recent recognition by CIMSPA (Chartered Institute for the Management of Sport and Physical Activity) with an esteemed 'enhancing' rating.
Directory
Cryotherapy
Art of Cryo: Cryotherapy
Snowroom
TechnoAlpin SpA: Snowroom
salt therapy products
Saltability: salt therapy products
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Lockers
Fitlockers: Lockers
Spa software
SpaBooker: Spa software
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
08-10 Sep 2024
Wyndham® Lake Buena Vista Disney Springs™ Resort, Lake Buena Vista, United States
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
20-22 Sep 2024
Locations worldwide,
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
09-13 Oct 2024
Soneva Fushi, Maldives
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
04-06 Feb 2025
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
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