customer experience news
28 May 2026
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions that measure 65,000sq m, will
20 Feb 2026
Curt and Tammy Tambornino have acquired Escape Fitness USA, adding to their portfolio of fitness
10 Feb 2026
The UK fitness industry has significant headroom for growth, consumers are prioritising their spend on
29 Jan 2026
Work has started on the £68.7 million refurbishment of the historic Kings Hall Leisure Centre
21 Jan 2026
Hyperice, the recovery and movement-enhancement technology business, has entered into a partnership with health and
18 Dec 2025
Sport England’s continuous improvement tool, Quest, is being updated for 2026 with two new products
Celebrating its milestone fifth anniversary, W3Fit EMEA returns in 2026 with an unmissable gathering of
02 Dec 2025
PureGym will be maintaining the momentum of its swift rollout next year, with 60 to
13 Nov 2025
According to the latest Moving Communities Impact Report visits to leisure centres are rising and
16 Oct 2025
Recovery business, Hyperice, has partnered with music for wellbeing experts, Myndstream, to deliver a solution
Hyperice, the global recovery and movement-enhancement technology business, has partnered with Myndstream – the industry
20 Aug 2025
The finalists of the UK Active Awards 2025 have been announced today (19 August) following
10 Aug 2025
Following the creditors’ voluntary liquidation of United Fitness Brands (UFB) the assets have been acquired
CoverMe, the global leader in fitness workforce management, today launches CoverMe PT, an on-demand personal
10 Jul 2025
Fitness software startup Glofox has secured a US$10m worth of Series A funding. Led by
Canolfan Pentre Awel is an 83-acre groundbreaking development in Llanelli, Carmarthenshire. This pioneering project integrates
When asked about their operational breakeven point, nine out of 10 club managers are left
10 Feb 2025
After a year expanding into new territories, In2Fitness is planning to open a further 25
PROMOTION
Optimising spa operations: SpaSoft explores essential role of tech in providing exceptional service
Optimising spa operations: SpaSoft explores essential role of tech in providing exceptional service
For SpaSoft, efficient spa management is the cornerstone of an unforgettable service experience. By integrating
Forestry England has appointed Nuweb Group, a leading UK-based event technology provider, as its in-house
One of the biggest mistakes operators in the fitness industry still make is advertising almost
Respected retention expert, Dr Paul Bedford, will be continuing his popular tenetion event after a
04 Nov 2024
The Gym Group has become the first 24/7 UK gym chain to achieve the European
27 Sep 2024
Edinburgh Leisure has launched its first impact report since 2015, which shows progress in the
12 Sep 2024
US-based spa franchise Hand & Stone Massage and Facial Spa has begun offering free courses for
11 Sep 2024
PureGym is making a bid for the majority of the assets of Blink Fitness, which
20 Aug 2024
Wildsmith Skin’s new Performance Body Cleansers are enriched with 100 per cent essential oil blends
At Myndstream, we understand the power of music elevates the spa experience. But did you
27 Apr 2024
The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover
11 Mar 2024
New legislation will change the way health clubs in the UK manage their membership process,
12 Jan 2024
Two new research reports have highlighted the impact of the UK's cost of living crisis
Distinguished uniform supplier Fashionizer Spa knows better than most the importance of customer experience. Its
14 Nov 2023
MyFitApp, a global leader in member mobile apps, has revealed that it has integrated with
05 Nov 2023
The rapid advance of technology in all areas of life is putting societies in flux,
Distinguished spa uniform supplier Fashionizer Spa knows better than most the importance of customer experience.
SpaSoft is a pioneer of spa and activity management solutions offering a complete suite of
30 May 2023
Iconic Texas hotel and wellness destination Texas The Houstonian Hotel, Club & Spa has announced
17 May 2023
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to
03 May 2023
The Gym Group has appointed Will Orr as its new CEO and executive director. Orr
14 Feb 2023
The Parkwood Group has taken over leisure management contracting business 1Life Management Solutions Limited (1LMS
26 Jan 2023
Spa and wellness industry thought leaders gathered yesterday (26 January) at the Grow Well webinar
14 Dec 2022
Mystery shopper business Proinsight Research has merged with ReactCX, a customer experience measurement and market
14 Dec 2022
Arch Amenities Group (AAG) has announced the appointment of Blake Feeney, a spa industry veteran,
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David Lloyd is stepping up its commitment to women’s health as it continues to explore what fit-for-purpose looks like for the female population
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Find out how your gym can tap into the corporate wellness boom
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Greg Bradley looks at the shift towards strength training in gyms and advises on how operators can create the ultimate training environment
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Starpool supports Olympic champion Marcell Jacobs, says Riccardo Turri
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Third Space partnered with IndigoFitness to deliver a
bespoke training space for its new club at The Whiteley
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SnowDome Fitness has added 50 per cent more space with cutting-edge Technogym solutions
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EGYM has opened a new HQ in Paternoster Square,
London and revealed a range of new launches
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Performance Health Systems, manufacturer of Power Plate,
has a new CEO, with an ambitious vision for the company
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Active IQ is calling for greater accountability in online fitness advice with the launch of a new trustmark
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HCM magazine
As the entrepreneur who started Wexer, Fresh Fitness, Fitness DK and Repeat, as well as being a former elite athlete, Rasmus Ingerslev’s life looked perfect from the outside, but onthe inside it was a different story. He talks to Kath Hudson about healing old wounds
HCM magazine
If the health service is to
survive, we must recognise
that it is a disease service
– and that wellbeing rests with
us, says the activity advocate
and healthy ageing champion.
He talks to Kate Cracknell
HCM magazine
Raphael Cuomo explores the
powerful link between addiction,
health and behaviour change
HCM magazine
HCM People
Stephen Price
Founder, SP&Co Group“Working in public health over the last few years has lit up parts of my brain again”
HCM magazine
Collaborations with the medical profession and greater aspirations around wellbeing are creating a need for more experts in our sector. It’s time to reboot our thinking around the workforce
HCM magazine
Small improvements to sleep, diet and physical activity have major benefits for the heart, according to new research from the University of Sydney
HCM magazine
Strength training is evolving,
driven by changing consumer
preferences. Julie Cramer talks
to innovators about how their
products are meeting this demand
HCM magazine
For every member with a tripod and a big following, there are others irritated at the way equipment is being hogged or wary they’ll be in the background on someone’s Insta feed. Do influencers offer valuable, free marketing or are they just a nuisance? Kath Hudson finds out how operators are responding
HCM magazine
HCM People
Jamie Clements
The Breath Coach“I experienced a blissful feeling of joy I hadn’t felt since I was a kid”
HCM magazine
HCM People
Deena Gillan
Chair of UK Active’s Independent Council and GM at 3-1-5“There are so many dedicated people in the independent sector – they work hard because they’re passionate about changing lives”
HCM magazine
Vicci Wells shares insights from the
recent Class of 2035 report into
physical activity in Generation Alpha
HCM magazine
Read the latest issue
Opinion
promotion
“Strength training has moved from the margins to the mainstream.”
Featured supplier news
Celebrating its milestone 5th anniversary, W3Fit EMEA returns in 2026 with an unmissable
gathering of the Health & Fitness industry’s most influential leaders.
Featured supplier news
One of the biggest mistakes the fitness industry still makes is advertising almost
exclusively to people who already look and live like gym members.
Company profiles
TVS Group includes TVS Sports Surfaces, TVS Gym Flooring, TVS Play Surfaces and TVS Acoustics. ...
Company profiles
Sprung Gym Flooring a trusted brand who specialise in high-performance, durable, non-slip rubber gym flooring, ...
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