customer experience news
27 Apr 2024
The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover
At Myndstream, we understand the power of music elevates the spa experience. But did you
11 Mar 2024
New legislation will change the way health clubs in the UK manage their membership process,
12 Jan 2024
Two new research reports have highlighted the impact of the UK's cost of living crisis
Distinguished uniform supplier Fashionizer Spa knows better than most the importance of customer experience. Its
14 Nov 2023
myFitApp, a global leader in member mobile apps, has revealed that it has integrated with
Altrafit has taken further steps to cement its reputation as a provider of high-quality, affordable
05 Nov 2023
The rapid advance of technology in all areas of life is putting societies in flux,
Distinguished spa uniform supplier Fashionizer Spa knows better than most the importance of customer experience.
SpaSoft is a pioneer of spa and activity management solutions offering a complete suite of
30 May 2023
Iconic Texas hotel and wellness destination Texas The Houstonian Hotel, Club & Spa has announced
17 May 2023
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to
03 May 2023
The Gym Group has appointed Will Orr as its new CEO and executive director. Orr
In today's rapidly evolving fitness industry, where many online courses promise secret formulas for entrepreneurial
14 Feb 2023
The Parkwood Group has taken over leisure management contracting business 1Life Management Solutions Limited (1LMS
26 Jan 2023
Spa and wellness industry thought leaders gathered yesterday (26 January) at the Grow Well webinar
14 Dec 2022
Mystery shopper business Proinsight Research has merged with ReactCX, a customer experience measurement and market
14 Dec 2022
Arch Amenities Group (AAG) has announced the appointment of Blake Feeney, a spa industry veteran,
29 Nov 2022
Blok has launched a fundraising campaign on Crowdcube. The company’s goal is to reach £500,000
23 Nov 2022
Kevin Yates, founder and CEO of Trib3 has been awarded Entrepreneur of the Year in
27 Oct 2022
Schweitzer, the largest ski resort in Washington and Idaho, is set to add wellness to
05 Oct 2022
Fitness equipment specialist Dyaco UK has appointed industry veteran Jon Johnston as managing director of
07 Sep 2022
Active Nation has released a new app, Active Nation Anywhere, which offers over a thousand
1Rebel snaps up Core Collective in pre-pack administration deal – reveals international growth plans
04 May 2022
1Rebel has acquired two Core Collective clubs as part of a pre-pack administration deal, along
Global fitness technology provider Virtuagym has raised a new €3m investment from Icecat, an Amsterdam-based
03 May 2022
Multi-brand fitness chain Urban Gym Group (UGG) has raised €16m in capital. The funds will
29 Apr 2022
Peloton Commercial, which includes the Precor brand portfolio, is proud to be working with a
07 Feb 2022
The Bannatyne Group has opened the doors to its first airport spa at Teesside International
Peter Croney CEO of Empowered Brands, owners of Énergie Fitness Group, today announced the appointment
26 Oct 2021
Interest in how built environments can affect our health and wellbeing has become a major
13 Oct 2021
Singapore Airlines (SIA) has announced a new partnership with established US Californian health, wellness and
07 Oct 2021
Creating workout experiences will be the main theme of this year's Retention Convention, which will
06 Oct 2021
New Zealand is set to welcome a brand new sustainable wellness tourism project on 23
27 Sep 2021
Boxing-inspired fitness operator Rumble has signed a master franchise agreement in Australia, which could see
08 Sep 2021
Colin Waggett has revealed that the recent deal, which saw KSL Capital Partners acquire a
10 Aug 2021
myFitApp has launched a new chat function to its streamed fitness content, making it easier
05 Aug 2021
US-based Hand & Stone Massage and Facial Spa has grown into a 490+ unit massage
21 Jun 2021
Eleiko, a leading manufacturer and supplier of strength equipment, is set to build a new
15 Jun 2021
Cloud-based spa and salon software supplier for the beauty, wellness, and fitness industries, Zenoti, has
04 Jun 2021
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland
10 May 2021
fibodo believes that providers who meet consumers needs of service, flexibility, richness of content and
29 Apr 2021
Members are returning post-lockdown expecting a fully integrated service, meaning digital connectivity has never been
HCM promotional features
Sponsored
“The level of support I get from Xplor Gym is what customer service is all about ”
HCM promotional features
Sponsored
Adding EGYM’s easy onboarding, personalised workouts and progress-tracking
is driving retention and engagement at Vivacity Premier Fitness
HCM promotional features
Sponsored
We all know we need to stand more. Now an exciting new partnership between Physical and Teca Fitness expands this thinking into UK gyms and beyond
HCM promotional features
Sponsored
At the heart of the Sydney Swans new headquarters in Australia is an elite
player-focused training facility by strength equipment specialist BLK BOX
HCM promotional features
Sponsored
A major refurbishment of Sport Ireland Fitness by Technogym has
created a world-class public gym at the home of Irish sport
HCM promotional features
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Sustainability in the fitness industry is coming on in leaps and bounds as more
operators refurbish their gym equipment to save money and the planet
HCM promotional features
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Life Fitness has reimagined cardio with the launch of its Symbio line which has been
designed with advanced biomechanics and offers deep levels of customisation
HCM promotional features
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Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
HCM magazine
Weight loss drugs are altering consumer behaviour, disrupting sectors from food retailing (smaller portions) to apparel (less fabric needed). We need to move fast to align with this new reality
HCM magazine
As the UK healthcare sector struggles with ever-increasing demand, health club operators are stepping in and offering members welcome medical support. Kath Hudson reports
HCM magazine
Dr Tim Anstiss is developing coachbots that are supporting positive
behaviour change for operators such as Life Leisure and KA Leisure
HCM magazine
Disappointment about being
passed over for promotion
gave Neil Randall, the resilience
he needed to climb the ranks.
He talks to Kath Hudson about
the challenges he faced early
in his career and the skills
he learned from them
HCM magazine
A new study has found major differences in the way males and females utilise fat during exercise, as Kath Hudson reports
HCM magazine
Indoor bikes may remain stationary, but the discipline is in constant motion.
Innovators tell Steph Eaves how they’re keeping pace with the latest trends
HCM magazine
The Maybourne Group has unveiled its all-new London
hotel The Emory. Megan Whitby goes behind the scenes
at Surrenne, its cutting-edge health and wellness club
HCM magazine
“I'm pleased to say we’re having our best year ever in 2024. Everyone’s smiling”
HCM magazine
Charlotte Greenwood talks
us through new research from
Savanta, which is seeking to
deliver a deeper understanding
of what motivates consumers
HCM magazine
HCM People
Jonny Wilkinson
Founder, One Living“We’re striving to awaken another dimension in people and share with vulnerability, truth and honesty”
HCM magazine
Appointed president of Xponential Fitness when she was only 34, Sarah Luna attributes her career success to the grit, determination and stamina she honed as a dancer by day and Pilates teacher by night.
She talks to Kath Hudson about how owning her choices has given her the resilience to take on one of the top jobs in the US fitness industry, while also raising a family
HCM magazine
Current vacancies
General Manager Tennis Swansea 365
£36,000 - £40,000pa + benefits
Swansea, United Kingdom
Current vacancies
Head of Operations Fife Sports and Leisure Trust Ltd
£56,107.80 - £63,165.86pa + benefits
Dunfermline, Scotland, United Kingdom
Current vacancies
General Manager Coach Gyms
£40,000pa basic + bonus + commission
Leeds, Yorkshire, United Kingdom
Read the latest issue
Featured supplier news
In today's rapidly evolving fitness industry, where many online courses promise secret
formulas for entrepreneurial success, the reality is that few provide the necessary
knowledge to thrive in this fast-changing profession.
Featured supplier news
Altrafit has taken further steps to cement its reputation as a provider of high-quality,
affordable functional fitness equipment that is built to last with the development and
introduction of a new functional fitness keg for luxury gym operator, Third Space.
Company profiles
Founded in 2007 in Gersthofen, Germany, miha bodytec is the market-leading supplier of Electro Muscle ...
Company profiles
EGYM partners with companies to improve employee health by providing access to fitness and health ...
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