Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

• Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

• Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

• Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

• Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

• Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

• Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”