press release: Serco Leisure
Gold company profile | Serco Leisure
PRESS RELEASE
Serco Leisure launches MediPartner Virtual GP service with HPD Health Solutions
17 Mar 2025
The service will be accessible via Serco Leisure’s MORE app / Serco Leisure
MediPartner will be available to all members, including those accessing the free MORE Membership option, at the 54 Serco Leisure facilities across the UK. The new product will include a Nurse Support Service, which provides a broad range of help, including support navigating the health system, understanding diagnoses and guidance on rehabilitation and ongoing condition management.
The service will be accessible via Serco Leisure’s MORE app, meaning members will get same or next day access to experienced GPs, at home, work, travelling or while on holiday.
Steve Nelson, Serco’s Director, Leisure said: “At Serco Leisure, we are dedicated to improving the physical and mental health of our communities by delivering collaborative solutions that inspire active lifestyles, empower individuals and contribute to a healthier nation. This partnership will offer a competitively priced, convenient and accessible healthcare service, which will not only support our customers but also reduce some of the strain on the NHS.
“Because of cost, we recognise these types of services are often out of reach for many. So, we’ve taken the decision to create a flexible bolt-on option, that is available to all our customers irrespective of their membership type."
“Recent studies have shown that the number of people waiting longer than two weeks for a GP appointment in the UK is rising. By teaming up with HPD Health Solutions, we’ll be able to help our members to receive timely, quality healthcare provision, while continuing to help all customers make more of every day.”
Timothy Dodd, Director of HPD Health Solutions said: “Our services are already accessible to thousands across the UK, providing information, advice, reassurance and guidance for those struggling to access or navigate the healthcare system. We are delighted to welcome Serco Leisure members to help assist them with bridging the healthcare gap.”
Serco Leisure operates 54 facilities across the UK on behalf of a range of clients, including local authorities, Sport England and WheelPower, the national charity for wheelchair sport.
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Serco Leisure, in partnership with Leisure Solutions Community Trust (LSCT), is the new
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From March 2026, Serco Leisure and its leisure trust operating partners will be offering
complimentary prostate-specific antigen (PSA) tests to male employees aged 40 and above at
the facilities it operates in the UK.
Serco Leisure, working in partnership with More Leisure Community Trust (MLCT), is set to
deliver a major £8 million investment programme across Chichester District’s three leisure
centres as part of a new 15-year contract, which will commence on 1 May 2026.
Serco Leisure has announced that, in partnership with More Leisure Community Trust (MLCT),
it has been awarded the contract by Milton Keynes City Council (MKCC) to manage its wider
leisure portfolio.
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Serco Leisure
Tel: +44 0116 240 7500
Email: [email protected]
Address:
Lancer House,
38 Scudamore Road,
Leicester,
Leicestershire,
LE3 1UB,
United Kingdom
Steve Nelson, managing director
Serco Leisure video gallery:
Key personnel
Steve Nelson, managing director
Sally Kurton, director of operational support
Leigh Brooks, director of marketing & customer engagement
Warren Higgins, director growth & strategic partnerships
Nikhil Ghelani, director of business improvement
Lisa Boylin-George, director of finance
Sally Kurton, director of operational support
Leigh Brooks, director of marketing & customer engagement
Warren Higgins, director growth & strategic partnerships
Nikhil Ghelani, director of business improvement
Lisa Boylin-George, director of finance
Key customers
■ Sport England
■ WheelPower
■ Local authorities
■ WheelPower
■ Local authorities
Plans for the next 12 months
We will continue working closely with our
partners to support their overarching
health and wellbeing strategies; while
remaining focused on the promise we
make to all the people who benefit from
the services we provide, which is to help
our customers make more of every day.
In 2024, we launched our national Active Wellbeing Strategy, outlining our strategic approach to addressing health inequalities within the communities we serve. Building on existing best practices, we aim to enhance and expand our efforts in this area, positioning our centres as inclusive community hubs dedicated to supporting the most underrepresented groups.
We are particularly proud of the free to attend, after dark running/walking clubs we launched in 2024 in support of This Girl Can’s ‘Let’s Lift the Curfew’ campaign.
In 2024, we launched our national Active Wellbeing Strategy, outlining our strategic approach to addressing health inequalities within the communities we serve. Building on existing best practices, we aim to enhance and expand our efforts in this area, positioning our centres as inclusive community hubs dedicated to supporting the most underrepresented groups.
We are particularly proud of the free to attend, after dark running/walking clubs we launched in 2024 in support of This Girl Can’s ‘Let’s Lift the Curfew’ campaign.
Testimonial
“The knowledge, expertise and experience Serco bring is first class. We’re confident
they are the operator who will provide the level of service, variety of activity and the
inclusive welcome the people of Birmingham deserve.”
– Dave Wagg, head of sport & development, Birmingham City Council
– Dave Wagg, head of sport & development, Birmingham City Council
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