Early bird
tickets
available now!
GET HCM
magazine
Sign up for the FREE digital edition of HCM magazine and also get the HCM ezine and breaking news email alerts.
Not right now, thanksclose this window I've already subscribed!
Savills
Savills
Savills
Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn
FITNESS, HEALTH, WELLNESS

Latest news

Thermea Spa Village | Whitby served with $5m lawsuit by customers affected by staph outbreak

On 6 October 2022, thermal spa operator Groupe Nordik opened one of North America's biggest spas in Ontario after a 10-year project. More than a month later, the new Thermea Spa Village | Whitby has been served with a civil lawsuit following a staphylococcus (or staph) outbreak in its saltwater pool.

Calling for CAN$5m (US$3.7m, €3.6m, £3.2m) in damages, the civil lawsuit is being backed by 72 plaintiffs claiming they’ve experienced “immediate adverse health effects” after swimming in the pool, according to CTV News Toronto.

Guests affected have reported symptoms including rashes on the skin, ear infections and flu-like symptoms.

The lawsuit alleges that the pool facilities weren’t ready to open on the launch date and that the company was too slow in shutting down the pools.

In response, a Groupe Nordik representative told Spa Business: “We have committed to complete transparency with our guests and the public. While we deny the allegations in the claim against Thermëa spa village in Whitby, we intend to fully participate in the litigation process.”

The background

On 14 October, the 700-guest spa was notified by the local public health authority that pseudomonas and staph bacteria had been found in its saltwater flotation pool, Källa.

All nine of the spa’s pools were subsequently shut and Groupe Nordik hired a team of water experts to conduct a full investigation. The source of the problem was identified as a malfunction of UV lamps and bromine disinfectant, according to a statement from Group Nordik CEO and co-owner Martin Paquette.

Only Källa was found to be affected by the outbreak but the spa is still operating with a reduced thermal cycle – including only saunas, cold showers and rest areas – but no pool access.

In his initial statement from early November, Paquette said the team was “devastated” to learn of the infections.

“In our 20 years of operation, we’ve never had an incident like this in any of our pools. It’s our intention never to have an incident like this again. As wellness creators, the health and safety of our guests are our utmost priorities.”

After closing the pools, the Groupe Nordik corporate team, its pool builder, designers and consultants conducted a full internal and external audit of all site equipment. Follow this link to view the results.

To rectify the situation, the company has consulted with Dr Roy Vore, a microbial physiologist specialising in recreational water illnesses and chair of the Sanitation and Regulation Committee for the Floatation Tank Association.

Groupe Nordik has now published an action plan and is set to introduce new safety protocols that “exceed anything required by health bodies provincially, and across North America”. Click here to see the full plan.

On 6 October 2022, thermal spa operator Groupe Nordik opened one of North America's biggest spas in Ontario after a 10-year project. More than a month later, the new Thermea Spa Village | Whitby has been served with a civil lawsuit following a staphylococcus (or staph) outbreak in its saltwater pool.
SAB
2022/THUMB350420_518608_857349.jpg
Latest News
Former footballer, David Beckham, has become a strategic investor in health sciences company, Prenetics, which ...
Latest News
In a bid to get girls more active, Nuffield Health has launched a campaign, Move ...
Latest News
Sport for Confidence CIC has received a national award for its pioneering work hardwiring occupational ...
Latest News
Mindbody, has launched a specialist insurance programme for its customers which is being delivered through ...
Latest News
After introducing Xponential’s reformer Pilates concept, Club Pilates, to Germany last year, Matin Seibold's LifeFit ...
Latest News
Rugby legend, Jonny Wilkinson has been announced as a keynote speaker for the HCM Summit ...
Latest News
As United Fitness Brands gears up to launch its fifth Reformcore location at Battersea Power ...
Latest News
The Gym Group has built on the positive momentum of 2023, with a strong half-year ...
HCM promotional features
Sponsored
Symbio ultra-premium cardio equipment from Life Fitness raises the bar for design and performance
HCM promotional features
Sponsored
We all know we need to stand more. Now an exciting new partnership between Physical and Teca Fitness expands this thinking into UK gyms and beyond
HCM promotional features
Sponsored
A major refurbishment of Sport Ireland Fitness by Technogym has created a world-class public gym at the home of Irish sport
HCM promotional features
Sponsored
At the heart of the Sydney Swans new headquarters in Australia is an elite player-focused training facility by strength equipment specialist BLK BOX
HCM promotional features
Sponsored
Sustainability in the fitness industry is coming on in leaps and bounds as more operators refurbish their gym equipment to save money and the planet
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and Adam Daniel have been designed to empower your team and transform your service
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based supplier BLK BOX is transforming the gym floor
HCM promotional features
HCM magazine
New research from UCLA Health looked at the impact of Kundalini yoga on memory and found a significant impact, finds Megan Whitby
HCM magazine
HCM People

Mariah Rooney

Founder, Trauma Informed Weight Lifting
When people experience early life trauma it impacts their bodies and nervous systems. I became curious about how lifting weights could help them have the experience of strength
HCM magazine
It’s time to start the conversation about pelvic health. It’s not just menopausal women who have challenges: young women and men can also experience issues they’re too embarrassed to discuss or seek help for, as Kath Hudson reports
HCM magazine
Steph Eaves looks at how health assessment devices are evolving to keep up with industry trends
HCM magazine
Immediate rewards can motivate people to exercise more, according to new research, reports Kath Hudson
Featured supplier news
Featured supplier news: Altrafit introduces custom functional fitness equipment at Third Space
Altrafit has taken further steps to cement its reputation as a provider of high-quality, affordable functional fitness equipment that is built to last with the development and introduction of a new functional fitness keg for luxury gym operator, Third Space.
Company profiles
Company profile: Active Insight
Active Insight was formed in 1999 in an attempt to deliver cost effective research solutions ...
Company profiles
Company profile: GLL
GLL
As the UK’s leading provider of both leisure centres and libraries, GLL operate nearly 400 ...
Supplier Showcases
Supplier showcase - Matrix: Futureproofing
Supplier Showcases
Supplier showcase - Safe Space: Delivering the vision
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Alliance Leisure Services (Design, Build and Fund) press release: Alliance Leisure strikes gold with Investors In People Award
In recognition of its ongoing commitment to its people and the provision of a working environment that supports success and prosperity, Alliance Leisure is celebrating the achievement of an Investors In People Gold Award.
Featured press releases
Active IQ press release: Industry heavyweight David Stalker joins Active IQ as independent adviser
David Stalker, President of EuropeActive and a CIMSPA chartered fellow is joining Active IQ from July 2024.
Directory
Spa software
SpaBooker: Spa software
salt therapy products
Saltability: salt therapy products
Lockers
Fitlockers: Lockers
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Snowroom
TechnoAlpin SpA: Snowroom
Cryotherapy
Art of Cryo: Cryotherapy
Property & Tenders
Chiswick, Gillingham, York and Nottingham
Savills
Property & Tenders
Cleveland Lakes, Wiltshire and Gloucestershire
Cotswold Lakes Trust
Property & Tenders
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
08-10 Sep 2024
Wyndham® Lake Buena Vista Disney Springs™ Resort, Lake Buena Vista, United States
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
20-22 Sep 2024
Locations worldwide,
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
09-13 Oct 2024
Soneva Fushi, Maldives
Diary dates
10 Oct 2024
QEII Conference Centre, London,
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
04-06 Feb 2025
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
11-13 Feb 2025
Fairmont Riyadh , Saudi Arabia
Diary dates
10-13 Apr 2025
Exhibition Centre , Cologne, Germany
Diary dates
07-07 Jun 2025
Worldwide, Various,
Diary dates
28-31 Oct 2025
Koelnmesse, Cologne, Germany
Diary dates

Latest news

Thermea Spa Village | Whitby served with $5m lawsuit by customers affected by staph outbreak

On 6 October 2022, thermal spa operator Groupe Nordik opened one of North America's biggest spas in Ontario after a 10-year project. More than a month later, the new Thermea Spa Village | Whitby has been served with a civil lawsuit following a staphylococcus (or staph) outbreak in its saltwater pool.

Calling for CAN$5m (US$3.7m, €3.6m, £3.2m) in damages, the civil lawsuit is being backed by 72 plaintiffs claiming they’ve experienced “immediate adverse health effects” after swimming in the pool, according to CTV News Toronto.

Guests affected have reported symptoms including rashes on the skin, ear infections and flu-like symptoms.

The lawsuit alleges that the pool facilities weren’t ready to open on the launch date and that the company was too slow in shutting down the pools.

In response, a Groupe Nordik representative told Spa Business: “We have committed to complete transparency with our guests and the public. While we deny the allegations in the claim against Thermëa spa village in Whitby, we intend to fully participate in the litigation process.”

The background

On 14 October, the 700-guest spa was notified by the local public health authority that pseudomonas and staph bacteria had been found in its saltwater flotation pool, Källa.

All nine of the spa’s pools were subsequently shut and Groupe Nordik hired a team of water experts to conduct a full investigation. The source of the problem was identified as a malfunction of UV lamps and bromine disinfectant, according to a statement from Group Nordik CEO and co-owner Martin Paquette.

Only Källa was found to be affected by the outbreak but the spa is still operating with a reduced thermal cycle – including only saunas, cold showers and rest areas – but no pool access.

In his initial statement from early November, Paquette said the team was “devastated” to learn of the infections.

“In our 20 years of operation, we’ve never had an incident like this in any of our pools. It’s our intention never to have an incident like this again. As wellness creators, the health and safety of our guests are our utmost priorities.”

After closing the pools, the Groupe Nordik corporate team, its pool builder, designers and consultants conducted a full internal and external audit of all site equipment. Follow this link to view the results.

To rectify the situation, the company has consulted with Dr Roy Vore, a microbial physiologist specialising in recreational water illnesses and chair of the Sanitation and Regulation Committee for the Floatation Tank Association.

Groupe Nordik has now published an action plan and is set to introduce new safety protocols that “exceed anything required by health bodies provincially, and across North America”. Click here to see the full plan.

On 6 October 2022, thermal spa operator Groupe Nordik opened one of North America's biggest spas in Ontario after a 10-year project. More than a month later, the new Thermea Spa Village | Whitby has been served with a civil lawsuit following a staphylococcus (or staph) outbreak in its saltwater pool.
SAB
2022/THUMB350420_518608_857349.jpg

Latest news

Former footballer, David Beckham, has become a strategic investor in health sciences company, Prenetics, which
In a bid to get girls more active, Nuffield Health has launched a campaign, Move
Sport for Confidence CIC has received a national award for its pioneering work hardwiring occupational
Mindbody, has launched a specialist insurance programme for its customers which is being delivered through
After introducing Xponential’s reformer Pilates concept, Club Pilates, to Germany last year, Matin Seibold's LifeFit
Rugby legend, Jonny Wilkinson has been announced as a keynote speaker for the HCM Summit
Life Fitness (UK) Ltd
Life Fitness (UK) Ltd
Altrafit has taken further steps to cement its reputation as a provider of high-quality, affordable
As United Fitness Brands gears up to launch its fifth Reformcore location at Battersea Power
The Gym Group has built on the positive momentum of 2023, with a strong half-year
The way fat stores are metabolised during exercise is different in males and females, according
The UK's National Sector Partners Group (NSP) has called on the new government to pledge
Boutique fitness software platform, Xplor Mariana Tek, has launched in-app gamification to help studios motivate
Trade show and conference, Elevate, is expanding to India next year, with an event scheduled
Alliance Leisure
Alliance Leisure
Industry body CIMSPA, which represents workers across the physical activity sector, has created an online
Nutrient vitamin IV therapy franchise, Prime IV Hydration & Wellness, is accelerating its expansion across
Edinburgh Leisure is launching a six-week introduction to Nordic walking as part of its award-winning
Third Space is celebrating the launch of its 11th club in London at the historic
Happy staff make more profitable businesses is the message of Jetts CEO, Elaine Jobson’s new
The European College of Sports Science (ECSS) welcomes 3,000 academics to the University of the
Innovatise UK Ltd
Innovatise UK Ltd
According to research carried out in the US by YouGov, cost is the main reason
Village Hotels has changed hands following a deal between the owner – an affiliate of
Global Wellness Summit
Global Wellness Summit
1 - 20 of 12,300
HCM promotional features
Sponsored
Symbio ultra-premium cardio equipment from Life Fitness raises the bar for design and performance
HCM promotional features
Sponsored
We all know we need to stand more. Now an exciting new partnership between Physical and Teca Fitness expands this thinking into UK gyms and beyond
HCM promotional features
Sponsored
A major refurbishment of Sport Ireland Fitness by Technogym has created a world-class public gym at the home of Irish sport
HCM promotional features
Sponsored
At the heart of the Sydney Swans new headquarters in Australia is an elite player-focused training facility by strength equipment specialist BLK BOX
HCM promotional features
Sponsored
Sustainability in the fitness industry is coming on in leaps and bounds as more operators refurbish their gym equipment to save money and the planet
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and Adam Daniel have been designed to empower your team and transform your service
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based supplier BLK BOX is transforming the gym floor
HCM promotional features
HCM magazine
New research from UCLA Health looked at the impact of Kundalini yoga on memory and found a significant impact, finds Megan Whitby
HCM magazine
HCM People

Mariah Rooney

Founder, Trauma Informed Weight Lifting
When people experience early life trauma it impacts their bodies and nervous systems. I became curious about how lifting weights could help them have the experience of strength
HCM magazine
It’s time to start the conversation about pelvic health. It’s not just menopausal women who have challenges: young women and men can also experience issues they’re too embarrassed to discuss or seek help for, as Kath Hudson reports
HCM magazine
Steph Eaves looks at how health assessment devices are evolving to keep up with industry trends
HCM magazine
Immediate rewards can motivate people to exercise more, according to new research, reports Kath Hudson
HCM magazine
From payments to virtual classes, software integrations can take your operation to the next level. Providers tell us about their most in-demand offerings
HCM magazine
As more trans women, trans men and non-binary people join health clubs, it’s time to work out a system where everyone feels included, protected and safe in the locker room. Kath Hudson reports
HCM magazine
AI has the potential to support people in making healthy lifestyle changes if its algorithms can be updated to understand the different stages of motivation, as Jodi Heckel reports
HCM magazine
When retailer, the €11 billion-a-year Colruyt Group, decided to get into the health club market, the plan was to fully integrate its entire business using customer insight data. The results are remarkable
HCM magazine
Appointed president of Xponential Fitness when she was only 34, Sarah Luna attributes her career success to the grit, determination and stamina she honed as a dancer by day and Pilates teacher by night. She talks to Kath Hudson about how owning her choices has given her the resilience to take on one of the top jobs in the US fitness industry, while also raising a family
HCM magazine
The media questioned our rationale, but we have hope and a vision and people are responding very enthusiastically
HCM magazine
Featured supplier news
Featured supplier news: Altrafit introduces custom functional fitness equipment at Third Space
Altrafit has taken further steps to cement its reputation as a provider of high-quality, affordable functional fitness equipment that is built to last with the development and introduction of a new functional fitness keg for luxury gym operator, Third Space.
Company profiles
Company profile: Active Insight
Active Insight was formed in 1999 in an attempt to deliver cost effective research solutions ...
Company profiles
Company profile: GLL
GLL
As the UK’s leading provider of both leisure centres and libraries, GLL operate nearly 400 ...
Supplier Showcases
Supplier showcase - Matrix: Futureproofing
Supplier Showcases
Supplier showcase - Safe Space: Delivering the vision
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Alliance Leisure Services (Design, Build and Fund) press release: Alliance Leisure strikes gold with Investors In People Award
In recognition of its ongoing commitment to its people and the provision of a working environment that supports success and prosperity, Alliance Leisure is celebrating the achievement of an Investors In People Gold Award.
Featured press releases
Active IQ press release: Industry heavyweight David Stalker joins Active IQ as independent adviser
David Stalker, President of EuropeActive and a CIMSPA chartered fellow is joining Active IQ from July 2024.
Directory
Spa software
SpaBooker: Spa software
salt therapy products
Saltability: salt therapy products
Lockers
Fitlockers: Lockers
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Snowroom
TechnoAlpin SpA: Snowroom
Cryotherapy
Art of Cryo: Cryotherapy
Property & Tenders
Chiswick, Gillingham, York and Nottingham
Savills
Property & Tenders
Cleveland Lakes, Wiltshire and Gloucestershire
Cotswold Lakes Trust
Property & Tenders
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
08-10 Sep 2024
Wyndham® Lake Buena Vista Disney Springs™ Resort, Lake Buena Vista, United States
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
20-22 Sep 2024
Locations worldwide,
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
09-13 Oct 2024
Soneva Fushi, Maldives
Diary dates
10 Oct 2024
QEII Conference Centre, London,
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
04-06 Feb 2025
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
11-13 Feb 2025
Fairmont Riyadh , Saudi Arabia
Diary dates
10-13 Apr 2025
Exhibition Centre , Cologne, Germany
Diary dates
07-07 Jun 2025
Worldwide, Various,
Diary dates
28-31 Oct 2025
Koelnmesse, Cologne, Germany
Diary dates
Search news, features & products:
Find a supplier:
Savills
Savills
Partner sites