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Edinburgh commits to customer service
By Tom Walker
Edinburgh Leisure is one of the UK’s first leisure trusts to become a member of the Institute of Customer Service (ICS).
The move comes as the trust aims to formalise its commitment to creating a more customer service orientated culture across its sites and services.
ICS is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism. Members can learn from one another and offer wide ranging support for continuous improvement of customer service delivery.Sally Clark, Edinburgh Leisure's head of customer services, said: "We took on board the fact that we could learn much by benchmarking ourselves against the best in customer service.
“We hope to grow in a way that benefits our customers and, with it, our overall performance."
The Institute further supports the continued motivation and development of staff as 'Customer Service Professionals'.
Clark added: "We recognise our people as being central to achieving our goals and are committed to investing in their personal development."
Edinburgh Leisure manage 30 sports and leisure facilities across the city, employing 700 staff.
Edinburgh Leisure is one of the UK’s first leisure trusts to become a member of the Institute of Customer Service (ICS).
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