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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

HCM People: Justin Andrews You Fit

We’re going after health club and spa management contracts for hotels and independent gyms and also planning to launch a You Fit franchise

Published in Health Club Management 2021 issue 4
Justin Andrews is leading the launch of You Fit’s contract management division / photo: kew green hotelgroup
Justin Andrews is leading the launch of You Fit’s contract management division / photo: kew green hotelgroup
We feel there’s a clear opportunity for a national health, fitness and wellness brand to compete and emerge in hotels

Tell us the key facts about your business
You Fit is a leisure and hotel management company, which was launched in 2018 by Kew Green Hotels.

We’ve got a portfolio of 22 clubs across the UK and 15,000 members. Each site has a gym, wetside facilities and group exercise studios, while selected locations also have spas.

Talk to us about the launch of your health club management contracting service
Up until now the development of You Fit has been completely dependent on us growing the wider hotel portfolio of Kew Green through the acquisition of hotels with health club and spa facilities.

We’ve realised there’s an opportunity for other hotels to benefit from the operational and commercial set-up of becoming part of a larger branded group such as ours. We also see opportunities in the independent health club sector.

As a result, we plan to grow the number of You Fit clubs beyond what we could achieve with the expansion of our own company, by branching out to work with investors, owners and operators who can benefit from adopting the You Fit brand and processes.

We’re also aware health club, leisure and spa operations are often secondary to the core business of hotels and outside the scope of some hoteliers. Our plan is to take the strain of running a health club and spa business, while providing a service that complements the hotel operation.

What’s the scope of your ambition?
While we’re initially looking for hotel contracts, our central team has a breadth of experience in private and public health clubs, gyms and spa operations, both in the UK and internationally, so the plan is to move towards working globally with hotels and independent club operators. We’re also planning to launch a You Fit franchise.

Why now?
Expansion is something we’ve been planning for some time. We feel we’re well placed to support and manage the recovery of any business through this post-lockdown period, to enable companies to get the most out of their business.

With the hotel sector fully re-opening, understandably the focus of hoteliers will be the commercial recovery of their properties. With this in mind, we can step in and focus on the leisure business for them by supporting and ensuring the financial recovery of the leisure offering, so they’re able to focus on the core hotel business.

The hotel market has a well established ‘op co/prop co’ model. Why has the health and fitness industry failed to develop in the same way?

There’s no doubt the hotel industry has changed significantly. Once upon a time, if you stayed in a branded hotel, it was owned by the company whose name was over the door. Today, hotels are often a collaborative business partnership between a brand or franchise, an operator and a separate business that owns the physical asset.

The hotel industry is very well established and by comparison the health club industry has only begun to mature in the same way in recent years.

I have no doubt similar multi-faceted business partnerships and ownership arrangements will emerge in the years to come.

Ours is an exciting, evolving industry and we will see the growth of franchise and licenced brands, management companies and venture capitalists working collaboratively as our industry continues to mature and expand.

How will you balance being an operator in your own right with being a contract operator. Do you see any conflicts of interest?
While the majority of our You Fit portfolio represents owned properties, we’ve held management contracts within our existing estate for many years.

To the leadership teams, there is no discernible difference in the way in which we operate, manage and focus on delivering commercial performance when compared to that of our owned clubs.

Managed and franchised You Fit clubs benefit from being supported in much the same way as our owned estate, including operational elements of our culture, centralised marketing and member retention, administration and collections functions. Each also has a dedicated account manager and performance coach.

What’s the business model?
We have many bespoke management options and will work with each client to come up with the best solution to meet their needs and requirements.

Each management contract client will benefit from a service including an external bi-annual health and safety audit, sales and marketing support, professional fees and licencing and a central admin support team.

Will you work with investors?
Initially, our franchise offering will be aimed predominantly at independent club operators who are in need of recovery support and would benefit most from operating with a branded solution.

What are your points of differentiation with existing contract operators?
Branded and franchise businesses repeatedly out-perform independent businesses. We see this across restaurants, fast-food, pubs, hotels, retail and fitness.

While hotel guests are typically travelling from outside the area, hotel health club and spa members are local residents. To this end, hotel-based clubs are competing with a multitude of well-known national brands.

We feel that there’s a clear opportunity for a strong national brand to compete and emerge in hotels.

For owners and operators, partnering delivers a clear brand identity with expansive demographic appeal, giving employees and members a sense of belonging and trust, while offering owners confidence in a proven model and commercial systems.

For small independent club operators it’s an affordable opportunity to join a larger brand and gain from operational and commercial systems.

What do you see coming down the track?
The last big shake up in the health, fitness and wellness industry came after the recession of 2008/9, which led to the emergence of budget gyms.

This led to long standing, well-known mid-market club brands disappearing from our high streets, but it also made health club memberships more broadly attainable and delivered year-on-year growth for the sector.

We’ve seen new fitness trends emerge over the past year which will bring with them further longer term changes that will continue to provide variety, points of differentiation and opportunities for our industry.

You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
https://www.leisureopportunities.co.uk/images/2021/245982_857828.jpg
Justin Andrews talks to HCM about the launch of You Fit’s hotel health club and spa contract management service
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ExCeL London, London, United Kingdom
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Diary dates

features

HCM People: Justin Andrews You Fit

We’re going after health club and spa management contracts for hotels and independent gyms and also planning to launch a You Fit franchise

Published in Health Club Management 2021 issue 4
Justin Andrews is leading the launch of You Fit’s contract management division / photo: kew green hotelgroup
Justin Andrews is leading the launch of You Fit’s contract management division / photo: kew green hotelgroup
We feel there’s a clear opportunity for a national health, fitness and wellness brand to compete and emerge in hotels

Tell us the key facts about your business
You Fit is a leisure and hotel management company, which was launched in 2018 by Kew Green Hotels.

We’ve got a portfolio of 22 clubs across the UK and 15,000 members. Each site has a gym, wetside facilities and group exercise studios, while selected locations also have spas.

Talk to us about the launch of your health club management contracting service
Up until now the development of You Fit has been completely dependent on us growing the wider hotel portfolio of Kew Green through the acquisition of hotels with health club and spa facilities.

We’ve realised there’s an opportunity for other hotels to benefit from the operational and commercial set-up of becoming part of a larger branded group such as ours. We also see opportunities in the independent health club sector.

As a result, we plan to grow the number of You Fit clubs beyond what we could achieve with the expansion of our own company, by branching out to work with investors, owners and operators who can benefit from adopting the You Fit brand and processes.

We’re also aware health club, leisure and spa operations are often secondary to the core business of hotels and outside the scope of some hoteliers. Our plan is to take the strain of running a health club and spa business, while providing a service that complements the hotel operation.

What’s the scope of your ambition?
While we’re initially looking for hotel contracts, our central team has a breadth of experience in private and public health clubs, gyms and spa operations, both in the UK and internationally, so the plan is to move towards working globally with hotels and independent club operators. We’re also planning to launch a You Fit franchise.

Why now?
Expansion is something we’ve been planning for some time. We feel we’re well placed to support and manage the recovery of any business through this post-lockdown period, to enable companies to get the most out of their business.

With the hotel sector fully re-opening, understandably the focus of hoteliers will be the commercial recovery of their properties. With this in mind, we can step in and focus on the leisure business for them by supporting and ensuring the financial recovery of the leisure offering, so they’re able to focus on the core hotel business.

The hotel market has a well established ‘op co/prop co’ model. Why has the health and fitness industry failed to develop in the same way?

There’s no doubt the hotel industry has changed significantly. Once upon a time, if you stayed in a branded hotel, it was owned by the company whose name was over the door. Today, hotels are often a collaborative business partnership between a brand or franchise, an operator and a separate business that owns the physical asset.

The hotel industry is very well established and by comparison the health club industry has only begun to mature in the same way in recent years.

I have no doubt similar multi-faceted business partnerships and ownership arrangements will emerge in the years to come.

Ours is an exciting, evolving industry and we will see the growth of franchise and licenced brands, management companies and venture capitalists working collaboratively as our industry continues to mature and expand.

How will you balance being an operator in your own right with being a contract operator. Do you see any conflicts of interest?
While the majority of our You Fit portfolio represents owned properties, we’ve held management contracts within our existing estate for many years.

To the leadership teams, there is no discernible difference in the way in which we operate, manage and focus on delivering commercial performance when compared to that of our owned clubs.

Managed and franchised You Fit clubs benefit from being supported in much the same way as our owned estate, including operational elements of our culture, centralised marketing and member retention, administration and collections functions. Each also has a dedicated account manager and performance coach.

What’s the business model?
We have many bespoke management options and will work with each client to come up with the best solution to meet their needs and requirements.

Each management contract client will benefit from a service including an external bi-annual health and safety audit, sales and marketing support, professional fees and licencing and a central admin support team.

Will you work with investors?
Initially, our franchise offering will be aimed predominantly at independent club operators who are in need of recovery support and would benefit most from operating with a branded solution.

What are your points of differentiation with existing contract operators?
Branded and franchise businesses repeatedly out-perform independent businesses. We see this across restaurants, fast-food, pubs, hotels, retail and fitness.

While hotel guests are typically travelling from outside the area, hotel health club and spa members are local residents. To this end, hotel-based clubs are competing with a multitude of well-known national brands.

We feel that there’s a clear opportunity for a strong national brand to compete and emerge in hotels.

For owners and operators, partnering delivers a clear brand identity with expansive demographic appeal, giving employees and members a sense of belonging and trust, while offering owners confidence in a proven model and commercial systems.

For small independent club operators it’s an affordable opportunity to join a larger brand and gain from operational and commercial systems.

What do you see coming down the track?
The last big shake up in the health, fitness and wellness industry came after the recession of 2008/9, which led to the emergence of budget gyms.

This led to long standing, well-known mid-market club brands disappearing from our high streets, but it also made health club memberships more broadly attainable and delivered year-on-year growth for the sector.

We’ve seen new fitness trends emerge over the past year which will bring with them further longer term changes that will continue to provide variety, points of differentiation and opportunities for our industry.

You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
https://www.leisureopportunities.co.uk/images/2021/245982_857828.jpg
Justin Andrews talks to HCM about the launch of You Fit’s hotel health club and spa contract management service
Latest News
The government needs to urgently set out its plans to support physical activity and fitness ...
Latest News
Glofox will begin offering health clubs, gyms and fitness studios instant access to financing, following ...
Latest News
Hong Kong-based Bricks Group has revealed plans to launch its health club chain, U Time, ...
Latest News
A £30m luxury leisure development scheme which has been more than a decade in the ...
Latest News
Apple has previewed its much-awaited watchOS 8, the operating system for its Apple Watch. The ...
Latest News
Chinese health club chain Supermonkey has finalised a series E funding round, valuing the company ...
Latest News
Gymbox has signed a partnership agreement to provide members of flexible workspace provider WeWork with ...
Latest News
The number of health club members returning to gyms since lockdown has beaten all expectations, ...
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The Jumeirah Group has reopened the 186-room The Carlton Tower Jumeirah, in the heart of ...
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David Lloyd Clubs has enrolled former Labour Party deputy leader Tom Watson to help raise ...
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TRIB3 has secured a franchise deal which will see it open 20 studios across Belgium, ...
Opinion
promotion
While much of the fitness industry has reopened its doors across the UK over the past weeks, many members are yet to return.
Opinion: Re-engaging your post-lockdown absent members
Featured supplier news
Featured supplier news: Cryotherapy specialists, L&R Kältetechnik, launch new artofcryo.com division
L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’ experience with -110 °C electrical solutions.
Featured supplier news
Featured supplier news: Celebrating the return of group exercise – Les Mills to host free ‘Fastest Way Back’ livestream event for the industry
Last month (May) saw the welcomed return of group exercise classes. Group exercise is the heartbeat for so many clubs, with in-studio and instructor-led live experiences at the pinnacle.
Featured operators news
Featured operator news: Everyone Active bolsters Everyone on Demand and enters second year with five new partnerships
Everyone Active has signed a number of new deals which will see the operator strengthen its digital product offering, Everyone on Demand.
Featured operators news
Featured operator news: Being active helps Parkwood Leisure customers save the NHS £16m
Parkwood Leisure, one of the UK’s leading public leisure facilities operators, helped prevent more than 7,000 cases of stroke, dementia, depression and type 2 diabetes in 2019, saving the NHS £16 million, a new social value report has shown.
Company profiles
Company profile: FIBO Global Fitness
FIBO Global Fitness is the leading international trade show for fitness, wellness & health....
Company profiles
Company profile: IONTO Health & Beauty GmbH
IONTO-COMED offers a wide range of treatment beds offering maximum flexibility and the symbiosis of ...
Supplier Showcases
Supplier showcase - Safe Space: Changing concept
Catalogue Gallery
Click on a catalogue to view it online
Directory
Salt therapy products
Himalayan Source: Salt therapy products
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Skincare
Comfort Zone - Davines S.p.A: Skincare
Fitness equipment
Precor: Fitness equipment
Spa software
SpaBooker: Spa software
Trade associations
International SPA Association - iSPA: Trade associations
Uniforms
Service Sport: Uniforms
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Diary dates
01-04 Jul 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
28-29 Sep 2021
ExCeL London, London, United Kingdom
Diary dates
04-07 Nov 2021
Exhibition Centre , Cologne, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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