features
Specifier: Asset management
How clubs manage their assets has an impact on retention, attrition and member satisfaction, as well as investment and business management, as Julie Cramer discovers
Orbit4 delivers advanced asset management and service platforms, including a Service Ticket Manager (STM), which connects operators with all their various service providers via a mobile app and web interface.
This technology allows real-time tracking of repair progress, minimising equipment downtime and ensuring compliance with service agreements.
Operators get a centralised dashboard that tracks equipment condition, valuation, and maintenance schedules from all their suppliers. By automating processes and delivering actionable data, Orbit4 enhances operational efficiency and improves decision-making for health club operators.
Firstly, real-time repair monitoring: the STM platform enables operators to track the status of repairs, ensuring reduced downtime and maximised equipment availability.
Secondly, comprehensive asset insights: operators can access detailed reports on valuations, maintenance history and asset condition through a centralised dashboard, aiding strategic decision-making.
And thirdly, streamlined trade-ins and procurement: the platform simplifies the trade-in of old equipment and optimises the procurement of new assets, maximising returns. These tools empower operators to improve member satisfaction, enhance efficiency and make data-driven business decisions.
Yes, Orbit4 can demonstrate measurable financial benefits for health club operators.
Timely maintenance reduces attrition rates and improves member satisfaction, as evidenced by the enhanced Net Promoter Score achieved by BH Live, which has multiple venues and leisure centres across Dorset and Hampshire.
Operators such as Gymbox benefit from better returns on equipment trade-ins and quicker repair times, ensuring members enjoy uninterrupted services. These outcomes boost retention rates and allow operators to offer premium services, therefore, supporting higher membership fees.
More: www.orbit4.org
Our technology drives efficiency and reliability in servicing and maintaining commercial gym equipment.
We leverage a comprehensive asset management system that integrates real-time tracking, defect reporting and an interactive dashboard. This software ensures gym operators are instantly aware of the condition of their assets, can schedule preventative maintenance services, and request an engineer’s visit at the push of a button.
Our engineers use mobile applications to streamline on-site repairs, providing instant access to equipment history, schematics and live updates, enabling swift and precise interventions. By integrating these technologies, we deliver proactive, data-driven solutions tailored to each club’s unique needs.
This approach reduces costs, enhances equipment reliability and supports operators in delivering uninterrupted member experiences, ensuring optimal operational performance and member satisfaction.
We enhance service and maintenance for operators through technological solutions: firstly, an asset management dashboard that gives real-time insights into our performance and each piece of equipment, including location, condition and maintenance history.
Displaying the first-time fix rate of gym equipment and engineers’ ‘time-to-site’ data, this facilitates informed decisions regarding repairs, as well as optimising asset utilisation and budgeting when it comes to new purchases.
Our fault-reporting application enables operators to report equipment defects, schedule engineers’ visits and monitor job progress. This streamlines communication, reduces response times and minimises equipment downtime, ensuring a seamless member experience.
And finally, our maintenance scheduling system, which allows for the organisation of regular maintenance, ensures equipment remains in optimal condition and reduces the risk of unexpected breakdowns.
Timely equipment maintenance significantly impacts a club’s bottom line by enhancing member retention and supporting premium pricing. Well-maintained equipment ensures a safe, reliable experience, reducing member attrition caused by dissatisfaction with faulty equipment.
Facilities with consistently serviced equipment can justify higher membership fees, positioning themselves as premium providers. Additionally, proactive maintenance minimises unexpected repair costs and downtime, ensuring operational efficiency and consistent member satisfaction, ultimately boosting revenue and long-term profitability for operators.
More: www.servicesport.com
At PSLT we have a customer portal, which ensures that contracted service customers can fully manage equipment they source from us, by tracking issues.
They can instantly report issues, saving time. They can also view invoices, so both their operations and finance can be managed effectively. Finally and more importantly, they can get live data on KPIs and transparency on the history and planned service call-outs, along with full management of every piece of kit.
Preventative maintenance that’s carried out in a timely manner keeps equipment working optimally, ensuring members can trust their club to meet their fitness needs, creating a loyal customer base. It also enhances long term profitability.
A health club in Oswestry teamed up with PSLT for its service contract. We were able to reduce the down-time of cardio and strength machines and as a result the club was able to avoid clients joining its competitors, leading to a 16 per cent improvement in member retention over 12 months.
More: www.pslt.co.uk
