The MD of Active Insight says the sector can use data to deliver more powerful member experiences and outcomes

The team at industry research outfit, Active Insight, celebrate 25 years of advisory work and outline their succession plan to Kate Cracknell

Director at Active Insight, Mike Hill, reports on the seven core findings from the Customer Service Survey which collected data from 184 local authorities

Two new research reports have highlighted the impact of the UK's cost of living crisis on people's physical activity levels.

With almost 20 per cent of the UK population living in the countryside, this marks the next frontier for fitness industry expansion. The challenge is finding the right model.

Many people living in rural areas are missing out on fitness. What can the public and private sectors do to broaden their customer reach?

Fitness industry leaders, including UK Active CEO Huw Edwards, will take to the stage at Active- net this week to discuss sustainability and decarbonisation in the physical activity sector. For the first time, key debates from the event will be streamed live and free of charge on the HCMmag.com website.

Another year of challenges lies ahead. Kath Hudson asks key players how they intend to optimise the opportunities presented by the market

Different customers, omnichannel fitness, the need for more data, continued lobbying and to address racism, cost barriers and health inequalities...

The rollout of Moving Communities marks a watershed moment for data in the public sector. 4global’s Ed Hubbard talks us through the early insights and the impact this initiative will have

For this unprecedented year, we asked a stellar line up of industry big hitters, from around the globe, to give their thoughts on how COVID has shaped the health and fitness industry and where we go from here

The results from the first Moving Communities Customer Experience Survey show users are satisfied with local authority health and fitness facilities

Sport England’s new monitoring and insight study will track the impact of the National Leisure Recovery Fund and its impact on communities, says Mike Hill

Leisure-net’s lockdown 2 survey yielded findings that will set a course for the UK industry as it comes out of lockdown 3

Fitness, sport and leisure sector professionals who have continued to deliver services to their communities throughout the pandemic are to be celebrated at industry networking and educational event, active-net 2021.

Today (10 August) is the last day for companies to enter the follow-up survey to Leisure- net's Supplier and Operators Confidence Survey, which was first conducted in the weeks following lockdown on 23 March.

What were we expecting for the industry in 2020 before the pandemic struck? According to our panel of experts, membership packages for Gen Z are ripe for a rethink, and savvy employers should be thinking about putting in place bespoke digital tools for staff wellbeing

Delegates who were supposed to be attending the annual Active-net event this week – but instead find themselves in a lockdown – are being offered a free lift-me-up in the form of free pizza.

A sober reminder of how far this industry has to go

Research carried out by Leisure-net shows that fitness operators could be missing out on a lucrative revenue stream, if they fail to engage with Gen Z – the generation of young people currently "coming of age".

Members of Gen Z have come of age and are now some of the most engaged consumers of fitness. Researchers, leisure-net, look at the numbers

Leisure-net’s annual Health and fitness Omnibus Survey is in its 15th year. We find out what’s changed since 2002

Does focusing on differences in exerciser motivation cause more harm than good?

Outdoor activities and budget gyms have possibly led to fewer people willing to use local leisure centres, according to the latest Health and Fitness Omnibus Survey (HAFOS) 2016 report.

New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell

Leading customer insight provider for the active leisure sector, Leisure-net has launched sales-Focus, a unique set of membership sales tools.

Dr Steven Mann, research director at ukactive, will be hosting a series of one-to-one surgery sessions at this year’s active-net conference.

The number of people exercising for the express purpose of benefiting their health has more than doubled over the past five years, according to new research.

Exploring how the government’s new Sports Strategy will shape the future of the physical activity sector will be top of the agenda during the sector leaders’ debate at active-net 2016.

When it comes to after-sales service many equipment manufacturers, including Precor, talk about response times, first-time fix rates and the quality of their service engineers.