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FITNESS, HEALTH, WELLNESS

press release: InBody UK

InBody UK strengthens its customer service support

28 Jul 2023
Hayley Fowler and Adam Pankhurst / Inbody
Leading body composition expert, InBody UK, has strengthened its client services offering with a brand-new service support team.

Dedicated to delivering the best customer service, InBody has invested in a specialist team who will be responsible for responding to all customer enquiries from anything related to operation of the devices through to the integration of third-party software.

Hayley Fowler, Service Supervisor joined InBody UK at the end of 2022, while Adam Pankhurst, Technical Support Lead, started in January this year. With a range of experience in customer and technical service, both Adam and Hayley are well versed in customer relations and understand the importance of service for InBody customers.

Since joining InBody UK, Adam and Hayley have worked incredibly closely with the InBody European team to mirror their success. In fact, Head of Service, Harm Koks, has been instrumental in helping the team to refine its existing processes.

To further cement their commitment to InBody customers, both Hayley and Adam have achieved an advanced Level 3 Technical accreditation with Adam securing top marks for the European class while Hayley has become the first woman in the UK to complete any technical accreditation like this.

Francesca Cooper-Boden, InBody UK Co Director, said: “I am incredibly proud of the effort and application shown by both Hayley and Adam. Service is an important part of InBody’s offering and being able to support our customers through education and service support remains a strong focus – it’s what makes the InBody device a top choice for many.

“With the new team in place, some of the recent changes we’ve made to improve our customer service is creating a new ticket booking system and improving our team’s knowledge to an accreditation level they’ve not worked at before.

“Knowledge sharing and learning with our European and global teams ensures we’re up to speed with any changes as soon as they happen which means they can be implemented with our UK customers from a UK base.

“With a robust process in place we can focus on ensuring we can quickly respond to customer queries and have the right answers to the questions we’re asked. Bioelectrical Impedance Analysis is an ever advancing learning curve and we must not only keep up in service but also strive to lead.”

Providing the best maintenance and repairs

With clients spanning across the UK, InBody now outsources a third-party to complete some minor device repairs and servicing. To guarantee clients receive the best experience, the team launched a bespoke training accreditation for our outsource engineers, as Francesca Cooper-Boden explains.

“From working closely with the European division, we have created a bespoke Level 4 Service training course and all of our third-party engineers must complete and pass this training to be able to work on our devices.

“Our body composition devices are incredibly high quality and so the relationships we have with these partners is essential as is their control and management under the new UK service team.”

A great after-care programme

Committed to delivering a complete service, InBody UK has also developed a robust after-care programme to help maintain ongoing relationships with its customers.

“We encourage all of our customers to invest in an annual service so they have confidence that the device is operating as it should,” adds Francesca.

“Plus, we provide a two-year standard warranty and peace of mind packages, for up to five years, to ensure longevity and operational success.

“We have aspirations to be the go-to brand for body composition across the UK so it’s essential that our machines are well looked after and continue to be as accurate and effective as when they were first installed.”

To find out more information about InBody UK and its full range of body composition devices visit: https://uk.inbody.com/
More press releases and updates from InBody UK:
Total Fitness has introduced a brand-new leading body composition device to its flagship site in Wilmslow.
Leading body composition device, InBody 270, has been fully embraced and integrated at an independent award winning health and fitness club in Essex.
InBody is pleased to announce a brand-new partnership with Everlast Gyms. This partnership will see body composition experts, InBody, come together with the ambitious Everlast Gyms – which is part of Frasers Group – as they set out on a new health and fitness journey.
InBody has announced a strategic partnership with ukactive, the UK’s leading membership body for the physical activity sector.
InBody UK: news from HCMmag.com and FitTechGlobal.com
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InBody UK
Tel: +44 (0)1530 569620
Address: 11 Phoenix Park, Telford Way, Stephenson Industrial Estate, Coalville, Leicestershire, LE67 3HB, England
Francesca Cooper, UK Co-Director
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press release: InBody UK

InBody UK strengthens its customer service support

28 Jul 2023
Hayley Fowler and Adam Pankhurst / Inbody
Leading body composition expert, InBody UK, has strengthened its client services offering with a brand-new service support team.

Dedicated to delivering the best customer service, InBody has invested in a specialist team who will be responsible for responding to all customer enquiries from anything related to operation of the devices through to the integration of third-party software.

Hayley Fowler, Service Supervisor joined InBody UK at the end of 2022, while Adam Pankhurst, Technical Support Lead, started in January this year. With a range of experience in customer and technical service, both Adam and Hayley are well versed in customer relations and understand the importance of service for InBody customers.

Since joining InBody UK, Adam and Hayley have worked incredibly closely with the InBody European team to mirror their success. In fact, Head of Service, Harm Koks, has been instrumental in helping the team to refine its existing processes.

To further cement their commitment to InBody customers, both Hayley and Adam have achieved an advanced Level 3 Technical accreditation with Adam securing top marks for the European class while Hayley has become the first woman in the UK to complete any technical accreditation like this.

Francesca Cooper-Boden, InBody UK Co Director, said: “I am incredibly proud of the effort and application shown by both Hayley and Adam. Service is an important part of InBody’s offering and being able to support our customers through education and service support remains a strong focus – it’s what makes the InBody device a top choice for many.

“With the new team in place, some of the recent changes we’ve made to improve our customer service is creating a new ticket booking system and improving our team’s knowledge to an accreditation level they’ve not worked at before.

“Knowledge sharing and learning with our European and global teams ensures we’re up to speed with any changes as soon as they happen which means they can be implemented with our UK customers from a UK base.

“With a robust process in place we can focus on ensuring we can quickly respond to customer queries and have the right answers to the questions we’re asked. Bioelectrical Impedance Analysis is an ever advancing learning curve and we must not only keep up in service but also strive to lead.”

Providing the best maintenance and repairs

With clients spanning across the UK, InBody now outsources a third-party to complete some minor device repairs and servicing. To guarantee clients receive the best experience, the team launched a bespoke training accreditation for our outsource engineers, as Francesca Cooper-Boden explains.

“From working closely with the European division, we have created a bespoke Level 4 Service training course and all of our third-party engineers must complete and pass this training to be able to work on our devices.

“Our body composition devices are incredibly high quality and so the relationships we have with these partners is essential as is their control and management under the new UK service team.”

A great after-care programme

Committed to delivering a complete service, InBody UK has also developed a robust after-care programme to help maintain ongoing relationships with its customers.

“We encourage all of our customers to invest in an annual service so they have confidence that the device is operating as it should,” adds Francesca.

“Plus, we provide a two-year standard warranty and peace of mind packages, for up to five years, to ensure longevity and operational success.

“We have aspirations to be the go-to brand for body composition across the UK so it’s essential that our machines are well looked after and continue to be as accurate and effective as when they were first installed.”

To find out more information about InBody UK and its full range of body composition devices visit: https://uk.inbody.com/
More press releases and updates from InBody UK:
Total Fitness has introduced a brand-new leading body composition device to its flagship site in Wilmslow.
Leading body composition device, InBody 270, has been fully embraced and integrated at an independent award winning health and fitness club in Essex.
InBody is pleased to announce a brand-new partnership with Everlast Gyms. This partnership will see body composition experts, InBody, come together with the ambitious Everlast Gyms – which is part of Frasers Group – as they set out on a new health and fitness journey.
InBody has announced a strategic partnership with ukactive, the UK’s leading membership body for the physical activity sector.
InBody UK: news from HCMmag.com and FitTechGlobal.com
A 15th-century monastery and chapel in Antwerp, Belgium, has been transformed into a 108- room hotel and spa focused on community, healing and comfort.
InBody UK: featured in HCM and Fit Tech magazines
Getting proven results in the gym is highly motivating. Are health assessment systems the ultimate retention solution asks Steph Eaves
Specifier: Scantastic
Body scanning can improve the motivation and engagement of members, translating into increased retention and revenue, as Frances Marcellin discovers
The body composition specialists are showing no signs of slowing down, with new leadership and launches for 2022
InBody UK
Tel: +44 (0)1530 569620
Address: 11 Phoenix Park, Telford Way, Stephenson Industrial Estate, Coalville, Leicestershire, LE67 3HB, England
Francesca Cooper, UK Co-Director
InBody UK video gallery:
Key personnel
Francesca Cooper, UK Co Director
Key customers
• Health & Fitness facilities
• Military
• Care Homes
• Schools
• Universities
• Medical
• NHS
• Corporates.
Plans for the next 12 months
Working from research and moving into real life, InBody continues to develop and grow its product offering.

This year sees new body composition models, updated app and result parameters, and strength measuring products.

With a new added vision of InBody Everywhere, we see no boundaries in where InBody can reach – supporting and educating facilities with their health monitoring services, and to continue to empower individuals everywhere to take control of their own health.

As health and wellness become the continued focus for all, InBody team remain focused in making a real difference.
Testimonial
"InBody is a fantastic tool that complements the Third Space ethos of ‘Training for Life’. It adds to the professionalism of our PT product, adding credibility and allowing for realistic goal setting and tracking.

The vast amount of data points InBody tracks, provides detail can be gained from every reading, both in performance and health metrics. This adds value to our membership and gives our world-class PT’s a chance to showcase their expertise and upsell our industry-leading PT product.

InBody is now a staple of every Third Space club."

– Sebastian James (ANutr), PT Manager, Third Space
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