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FITNESS, HEALTH, WELLNESS

Latest news

Webinar highlights: leadership and adapting as a brand in a COVID-19 landscape

The Spa Business team has rounded up four recent webinars you may have missed to give some insights into how the wellness industry is adapting in these unprecedented times. This week, topics of discussion included the importance of leadership, how brands are adapting the consumer-experience and advice on navigating financial challenges brought on by COVID-19.

Lisa Starr shares her takeaways from some of the latest webinars from the spa and wellness, hospitality and beauty industries.

Conscious Leadership in the Spa and Wellness Industry

Moderated by Tara Grodjesk of Tara Spa Therapy, with speakers including Patty Field of Marriott, Bonnie Baker of Satteva, Sharon Otaguro from TPO WELLth Coaching, and Maggy Dunphy, Hyatt

Sub-titled “Feminine Wisdom,” this panel of passionate females aimed to focus more on the mental state of leaders as we get back to work. As Grodjesk said, there are plenty of solutions relating to operational protocols and what solutions and supplies we need as we reopen our spa and wellness facilities. The speakers wanted to focus on “the space we are in within ourselves, and stepping forward in a conscious way.”

Field began by saying that she wanted to focus on the psychological aspect of returning to work: “You need to be grounded yourself to lead a team successfully. It’s important to create a situation for staff members so that when they return, they can feel comfortable expressing their feelings.”

Baker commented that one of her mentors said to think about leadership like a dinner party: “You think about the menu, ingredients, music, timing and guest list.” With respect to health and wellness in spas, Bonnie thinks about who she wants at the table: “It’s easy to get lost in the discussion of male and female power roles, but the idea of conscious leadership incorporates qualities of both masculine and feminine which, if they were truly understood, would make the gender equality issues easier to balance out.”

“Think about this time not to be a season of wasting, but of generating the seed” shared Otaguro. “When your team comes back, you don’t know what you’re going to do, but you can know who you’re going to be, which will magnetise them to you.”

Dunphy concluded: “We have all of this planning and preparing to do, but we have to do it with intention and courage.”

To catch up on the webinar, click here.

View from the CSuite – Brand Leaders Discuss the Road to Recovery Speakers: Jim Alderman, Radisson Hotels; John Cohlan, Margaritaville Hotels and Resorts; David Kong, Best Western; Scott Lepage, Wyndham; and John Russell, Red Lion; moderated by Christina Trauthwein, Hotel Business/Inspire Design editor-in-chief

This was an uplifting conversation from the leaders of five hotel companies representing over 16,000 hotel properties globally. It took place just after the US Memorial Day three-day weekend, and they reported their results.

The smaller Margaritaville brand, with 20 units in ‘drive-to’ markets, reported 100 per cent occupancy across the portfolio, with no rate discount, great news. Just to qualify – that 100 per cent figure is reflective of diminished availability of rooms due to distancing guidelines and local regulatory requirements, but still great news. The other brands on the call reported better than expected occupancy also, some also in the 90 per cent range.

When it comes to rate, most brands are holding steady, despite having less to offer. Alderman shares there is guest concern about the escalation of costs due to additional cleaning and sanitising procedures, but they’re holding steady. Russell adds that guests will initially accept surcharges, but these should not be added into the rate, cautioning: “let’s not gouge the guest, it will come back to haunt us.”

Features such as self-check-in, mobile check-in, digital room keys and mobile concierge platforms were already being rolled out at many of these brands, and that will only accelerate now.

Properties are “de-cluttering” rooms by removing previously available items such as pens, writing pads, and telephones, and housekeeping is in many cases no longer an expected, daily occurrence. Some of these items are still available, but on request only. LePage comments that a year ago, housekeeping was something they tried to keep out of eyesight of the guest, but now it will be front and center in all areas of the properties.

There was also a discussion of changes in food and beverage delivery; most of these hotels offered free breakfast pre-COVID. For the time being, there are no buffets, strictly grab-and-go and pre-packaged options. Russell opines that this may not be permanent, but it’s difficult to say now.

The group spoke to the power of brands at being able to articulate a vision and maintain communications with the guests through the pandemic time. They’re all using social media, brand websites, loyalty programs and PR.

Red Lion’s Russell advised: “Be frequent, consistent and transparent. Stimulate conversations and encourage guests and franchisees to call and communicate.”

To watch the webinar, click here.

DTC Founder Roundtable: From Disruption to Mainstream, by BeautyMatter

Moderator Kelly Kovack. Panellists – Tina Hedges, Loli Beauty; Matthew Herman, Boy Smells; Josh LeVine, Oli Walsh, Asystem and Monique Hoell, Hello Body

These founders of Direct to Consumer beauty brands discussed how COVID-19 has affected their businesses, and the rethinking and adapting of the consumer experience, as well as their customer acquisition and retention strategies.

Kovack began by noting that while digitally native brands don’t have the same COVID-19 related issues that brick and mortar brands do, they’re already evolving away from a ‘growth at all costs’ model to one that could demonstrate profitability. For many of them, the pandemic turned out to be a blessing in disguise; as distribution channels shut down, many of the niche online players were able to gain attention, followers and sales, with some brands reporting holiday-like volume, with revenue far exceeding those of April 2019.

However, it was not all smooth sailing; many of these brands also experienced technology and supply chain issues that may have impeded their growth potential.

Each of the brands involved had some positive results from the pandemic, some of which may stick. Loli began manufacturing hand sanitizer, not a product they’d ever previously considered, but now she believes consumers will want a product that provides germ-killing in a safe and sustainable way.

Boy Smells was able to introduce two new candles which exceeded sales expectations, without anyone having the chance to smell them first. Hello Body’s natural skincare brand is big in Europe, and the fragmentation in that market turned out to be advantageous for the brand; markets like France and Italy that were affected by the virus still demonstrated good growth. The founders also shared their various methods of attracting and building their communities in the online marketplace, while defining their brands.

To watch the webinar, follow this link.

Accounting and Financial Reporting: Navigating COVID-19 Challenges – eCornell

Moderator, Mary Macausland, Cornell School of Hotel Administration. Speakers – Tom Gerth, KPMG, Larry Kaminsky, Fulcrum Hospitality; Ralph Miller, Integrated Hospitality Management and Dilip Petigara, Access Point Financial

This collection of experts in the world of accounting as it relates to hospitality weighed in on strategies for managing financials in the near term for hotel properties, from both the asset manager and lender perspectives. Both sides cited this event as an “avalanche” of accounting issues the likes of which they had never dealt with. From assisting hotel clients with debt negotiations to advising ongoing concern evaluations, impairment, furlough accounting and tax issues related to the CARES act, the financial folks have their hands full.

When asked how the banks are working with their hotel clients, Petigara said it’s about openness, honesty and communication: “We all understand this is a global health crisis, and being on the front lines in the travel industry, our customers are feeling it deeply.

“Within the first week, some of our portfolio reached out to us, they had gone from 70 per cent to 10 per cent occupancy almost overnight,” he said. Many hotels are seeking extensions or deferments of 90 days, at which point both sides can reevaluate.

Kaminsky’s closing thoughts: “The industry is not dead, just dealing with an ever-changing landscape. We need to stay ahead, and prepare our hotels for re-emergence, it will be an interesting summer!”

To watch the webinar, follow this link.

The Spa Business team has rounded up four recent webinars you may have missed to give some insights into how the wellness industry is adapting in these unprecedented times. This week, topics of discussion included the importance of leadership, how brands are adapting the consumer-experience and advice on navigating financial challenges brought on by COVID-19.
SAB,CPW,CAS,WCM
2020/THUMB345634_205744_907751.jpg
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Symbio ultra-premium cardio equipment from Life Fitness raises the bar for design and performance
HCM promotional features
Sponsored
Sustainability in the fitness industry is coming on in leaps and bounds as more operators refurbish their gym equipment to save money and the planet
HCM promotional features
Sponsored
We all know we need to stand more. Now an exciting new partnership between Physical and Teca Fitness expands this thinking into UK gyms and beyond
HCM promotional features
Sponsored
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At the heart of the Sydney Swans new headquarters in Australia is an elite player-focused training facility by strength equipment specialist BLK BOX
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Sponsored
Coaching workshops from Keith Smith and Adam Daniel have been designed to empower your team and transform your service
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
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Sponsored
The New Keiser M3i Studio Bike brings ride data to life to engage and delight members
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Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
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It’s time to start the conversation about pelvic health. It’s not just menopausal women who have challenges: young women and men can also experience issues they’re too embarrassed to discuss or seek help for, as Kath Hudson reports
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HCM People

Mark Tweedie

Associate, Miova
I’d love to see a national wellness service working hand in glove with NHS primary care
HCM magazine
Immediate rewards can motivate people to exercise more, according to new research, reports Kath Hudson
Featured supplier news
Featured supplier news: Explosion of passion for fitness at RiminiWellness 2024 and record success for Panatta
The passion for fitness and bodybuilding reached new heights at the Panatta stands during RiminiWellness (30 May – 2 June 20204) – the largest fitness event in Italy – which this year exceeded the 100,000 visitor mark.
Featured supplier news
Featured supplier news: CoverMe Fitness launches in Australian market
CoverMe Fitness, the studio management app for the fitness industry, has launched in Australia, with industry veteran Tony Zonato as managing director for the region.
Company profiles
Company profile: Epassi UK
For the last 22 years Epassi UK have been on a mission to create a ...
Company profiles
Company profile: Seca
As the world market leader of medical measuring and weighing we take body composition analysis ...
Supplier Showcases
Supplier showcase - Jon Williams
Supplier Showcases
Supplier showcase - Safe Space: Delivering the vision
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Everyone Active press release: Everyone Active has achieved its £100,000 fundraising goal for Dementia UK
An award-winning sports and leisure operator, Everyone Active, has surpassed its £100,000 fundraising goal for dementia specialist nurse charity, Dementia UK.
Featured press releases
Indigo Fitness Ltd press release: IndigoFitness launches groundbreaking recovery modules in collaboration with Power Plate
IndigoFitness, known for their bespoke club designs, has placed a marker in the sand for recovery - developing a number of recovery modules that incorporate both priming and restorative techniques to help people prepare and recover for their physical activities.
Directory
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Art of Cryo: Cryotherapy
Snowroom
TechnoAlpin SpA: Snowroom
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Lockers
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Property & Tenders
Cleveland Lakes, Wiltshire and Gloucestershire
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Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
08-10 Sep 2024
Wyndham® Lake Buena Vista Disney Springs™ Resort, Lake Buena Vista, United States
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
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Locations worldwide,
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01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
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09-13 Oct 2024
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22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
04-06 Feb 2025
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
11-13 Feb 2025
Fairmont Riyadh , Saudi Arabia
Diary dates
10-13 Apr 2025
Exhibition Centre , Cologne, Germany
Diary dates
07-07 Jun 2025
Worldwide, Various,
Diary dates
28-31 Oct 2025
Koelnmesse, Cologne, Germany
Diary dates

Latest news

Webinar highlights: leadership and adapting as a brand in a COVID-19 landscape

The Spa Business team has rounded up four recent webinars you may have missed to give some insights into how the wellness industry is adapting in these unprecedented times. This week, topics of discussion included the importance of leadership, how brands are adapting the consumer-experience and advice on navigating financial challenges brought on by COVID-19.

Lisa Starr shares her takeaways from some of the latest webinars from the spa and wellness, hospitality and beauty industries.

Conscious Leadership in the Spa and Wellness Industry

Moderated by Tara Grodjesk of Tara Spa Therapy, with speakers including Patty Field of Marriott, Bonnie Baker of Satteva, Sharon Otaguro from TPO WELLth Coaching, and Maggy Dunphy, Hyatt

Sub-titled “Feminine Wisdom,” this panel of passionate females aimed to focus more on the mental state of leaders as we get back to work. As Grodjesk said, there are plenty of solutions relating to operational protocols and what solutions and supplies we need as we reopen our spa and wellness facilities. The speakers wanted to focus on “the space we are in within ourselves, and stepping forward in a conscious way.”

Field began by saying that she wanted to focus on the psychological aspect of returning to work: “You need to be grounded yourself to lead a team successfully. It’s important to create a situation for staff members so that when they return, they can feel comfortable expressing their feelings.”

Baker commented that one of her mentors said to think about leadership like a dinner party: “You think about the menu, ingredients, music, timing and guest list.” With respect to health and wellness in spas, Bonnie thinks about who she wants at the table: “It’s easy to get lost in the discussion of male and female power roles, but the idea of conscious leadership incorporates qualities of both masculine and feminine which, if they were truly understood, would make the gender equality issues easier to balance out.”

“Think about this time not to be a season of wasting, but of generating the seed” shared Otaguro. “When your team comes back, you don’t know what you’re going to do, but you can know who you’re going to be, which will magnetise them to you.”

Dunphy concluded: “We have all of this planning and preparing to do, but we have to do it with intention and courage.”

To catch up on the webinar, click here.

View from the CSuite – Brand Leaders Discuss the Road to Recovery Speakers: Jim Alderman, Radisson Hotels; John Cohlan, Margaritaville Hotels and Resorts; David Kong, Best Western; Scott Lepage, Wyndham; and John Russell, Red Lion; moderated by Christina Trauthwein, Hotel Business/Inspire Design editor-in-chief

This was an uplifting conversation from the leaders of five hotel companies representing over 16,000 hotel properties globally. It took place just after the US Memorial Day three-day weekend, and they reported their results.

The smaller Margaritaville brand, with 20 units in ‘drive-to’ markets, reported 100 per cent occupancy across the portfolio, with no rate discount, great news. Just to qualify – that 100 per cent figure is reflective of diminished availability of rooms due to distancing guidelines and local regulatory requirements, but still great news. The other brands on the call reported better than expected occupancy also, some also in the 90 per cent range.

When it comes to rate, most brands are holding steady, despite having less to offer. Alderman shares there is guest concern about the escalation of costs due to additional cleaning and sanitising procedures, but they’re holding steady. Russell adds that guests will initially accept surcharges, but these should not be added into the rate, cautioning: “let’s not gouge the guest, it will come back to haunt us.”

Features such as self-check-in, mobile check-in, digital room keys and mobile concierge platforms were already being rolled out at many of these brands, and that will only accelerate now.

Properties are “de-cluttering” rooms by removing previously available items such as pens, writing pads, and telephones, and housekeeping is in many cases no longer an expected, daily occurrence. Some of these items are still available, but on request only. LePage comments that a year ago, housekeeping was something they tried to keep out of eyesight of the guest, but now it will be front and center in all areas of the properties.

There was also a discussion of changes in food and beverage delivery; most of these hotels offered free breakfast pre-COVID. For the time being, there are no buffets, strictly grab-and-go and pre-packaged options. Russell opines that this may not be permanent, but it’s difficult to say now.

The group spoke to the power of brands at being able to articulate a vision and maintain communications with the guests through the pandemic time. They’re all using social media, brand websites, loyalty programs and PR.

Red Lion’s Russell advised: “Be frequent, consistent and transparent. Stimulate conversations and encourage guests and franchisees to call and communicate.”

To watch the webinar, click here.

DTC Founder Roundtable: From Disruption to Mainstream, by BeautyMatter

Moderator Kelly Kovack. Panellists – Tina Hedges, Loli Beauty; Matthew Herman, Boy Smells; Josh LeVine, Oli Walsh, Asystem and Monique Hoell, Hello Body

These founders of Direct to Consumer beauty brands discussed how COVID-19 has affected their businesses, and the rethinking and adapting of the consumer experience, as well as their customer acquisition and retention strategies.

Kovack began by noting that while digitally native brands don’t have the same COVID-19 related issues that brick and mortar brands do, they’re already evolving away from a ‘growth at all costs’ model to one that could demonstrate profitability. For many of them, the pandemic turned out to be a blessing in disguise; as distribution channels shut down, many of the niche online players were able to gain attention, followers and sales, with some brands reporting holiday-like volume, with revenue far exceeding those of April 2019.

However, it was not all smooth sailing; many of these brands also experienced technology and supply chain issues that may have impeded their growth potential.

Each of the brands involved had some positive results from the pandemic, some of which may stick. Loli began manufacturing hand sanitizer, not a product they’d ever previously considered, but now she believes consumers will want a product that provides germ-killing in a safe and sustainable way.

Boy Smells was able to introduce two new candles which exceeded sales expectations, without anyone having the chance to smell them first. Hello Body’s natural skincare brand is big in Europe, and the fragmentation in that market turned out to be advantageous for the brand; markets like France and Italy that were affected by the virus still demonstrated good growth. The founders also shared their various methods of attracting and building their communities in the online marketplace, while defining their brands.

To watch the webinar, follow this link.

Accounting and Financial Reporting: Navigating COVID-19 Challenges – eCornell

Moderator, Mary Macausland, Cornell School of Hotel Administration. Speakers – Tom Gerth, KPMG, Larry Kaminsky, Fulcrum Hospitality; Ralph Miller, Integrated Hospitality Management and Dilip Petigara, Access Point Financial

This collection of experts in the world of accounting as it relates to hospitality weighed in on strategies for managing financials in the near term for hotel properties, from both the asset manager and lender perspectives. Both sides cited this event as an “avalanche” of accounting issues the likes of which they had never dealt with. From assisting hotel clients with debt negotiations to advising ongoing concern evaluations, impairment, furlough accounting and tax issues related to the CARES act, the financial folks have their hands full.

When asked how the banks are working with their hotel clients, Petigara said it’s about openness, honesty and communication: “We all understand this is a global health crisis, and being on the front lines in the travel industry, our customers are feeling it deeply.

“Within the first week, some of our portfolio reached out to us, they had gone from 70 per cent to 10 per cent occupancy almost overnight,” he said. Many hotels are seeking extensions or deferments of 90 days, at which point both sides can reevaluate.

Kaminsky’s closing thoughts: “The industry is not dead, just dealing with an ever-changing landscape. We need to stay ahead, and prepare our hotels for re-emergence, it will be an interesting summer!”

To watch the webinar, follow this link.

The Spa Business team has rounded up four recent webinars you may have missed to give some insights into how the wellness industry is adapting in these unprecedented times. This week, topics of discussion included the importance of leadership, how brands are adapting the consumer-experience and advice on navigating financial challenges brought on by COVID-19.
SAB,CPW,CAS,WCM
2020/THUMB345634_205744_907751.jpg

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Symbio ultra-premium cardio equipment from Life Fitness raises the bar for design and performance
HCM promotional features
Sponsored
Sustainability in the fitness industry is coming on in leaps and bounds as more operators refurbish their gym equipment to save money and the planet
HCM promotional features
Sponsored
We all know we need to stand more. Now an exciting new partnership between Physical and Teca Fitness expands this thinking into UK gyms and beyond
HCM promotional features
Sponsored
A major refurbishment of Sport Ireland Fitness by Technogym has created a world-class public gym at the home of Irish sport
HCM promotional features
Sponsored
At the heart of the Sydney Swans new headquarters in Australia is an elite player-focused training facility by strength equipment specialist BLK BOX
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and Adam Daniel have been designed to empower your team and transform your service
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride data to life to engage and delight members
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
HCM magazine
It’s time to start the conversation about pelvic health. It’s not just menopausal women who have challenges: young women and men can also experience issues they’re too embarrassed to discuss or seek help for, as Kath Hudson reports
HCM magazine
Steph Eaves looks at how health assessment devices are evolving to keep up with industry trends
HCM magazine
We’re aiming to reach 50-70 gyms by mid-2027, some in supermarkets
HCM magazine
HCM People

Mark Tweedie

Associate, Miova
I’d love to see a national wellness service working hand in glove with NHS primary care
HCM magazine
Immediate rewards can motivate people to exercise more, according to new research, reports Kath Hudson
HCM magazine
New research from UCLA Health looked at the impact of Kundalini yoga on memory and found a significant impact, finds Megan Whitby
HCM magazine
Fuel the debate about issues across the industry and share your ideas and experiences. We’d love to hear from you: [email protected]
HCM magazine
Appointed president of Xponential Fitness when she was only 34, Sarah Luna attributes her career success to the grit, determination and stamina she honed as a dancer by day and Pilates teacher by night. She talks to Kath Hudson about how owning her choices has given her the resilience to take on one of the top jobs in the US fitness industry, while also raising a family
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As more trans women, trans men and non-binary people join health clubs, it’s time to work out a system where everyone feels included, protected and safe in the locker room. Kath Hudson reports
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The passion for fitness and bodybuilding reached new heights at the Panatta stands during RiminiWellness (30 May – 2 June 20204) – the largest fitness event in Italy – which this year exceeded the 100,000 visitor mark.
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For the last 22 years Epassi UK have been on a mission to create a ...
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As the world market leader of medical measuring and weighing we take body composition analysis ...
Supplier Showcases
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Supplier Showcases
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Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Everyone Active press release: Everyone Active has achieved its £100,000 fundraising goal for Dementia UK
An award-winning sports and leisure operator, Everyone Active, has surpassed its £100,000 fundraising goal for dementia specialist nurse charity, Dementia UK.
Featured press releases
Indigo Fitness Ltd press release: IndigoFitness launches groundbreaking recovery modules in collaboration with Power Plate
IndigoFitness, known for their bespoke club designs, has placed a marker in the sand for recovery - developing a number of recovery modules that incorporate both priming and restorative techniques to help people prepare and recover for their physical activities.
Directory
Cryotherapy
Art of Cryo: Cryotherapy
Snowroom
TechnoAlpin SpA: Snowroom
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Lockers
Crown Sports Lockers: Lockers
Salt therapy products
Himalayan Source: Salt therapy products
Spa software
SpaBooker: Spa software
Property & Tenders
Cleveland Lakes, Wiltshire and Gloucestershire
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Knight Frank
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Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
08-10 Sep 2024
Wyndham® Lake Buena Vista Disney Springs™ Resort, Lake Buena Vista, United States
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
20-22 Sep 2024
Locations worldwide,
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
09-13 Oct 2024
Soneva Fushi, Maldives
Diary dates
10 Oct 2024
QEII Conference Centre, London,
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
04-06 Feb 2025
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
11-13 Feb 2025
Fairmont Riyadh , Saudi Arabia
Diary dates
10-13 Apr 2025
Exhibition Centre , Cologne, Germany
Diary dates
07-07 Jun 2025
Worldwide, Various,
Diary dates
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Diary dates
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