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Total Fitness to revise membership terms
Health club operator Total Fitness UK is to revise its membership agreements after the Office of Fair Trading (OFT) took action to ensure the company provided fair terms and conditions for members.
Under the terms of the new agreements, Total Fitness will clarify the terms relating to circumstances in which the company can exclude or limit its liability for loss suffered by members, while cancellation procedures will be made clearer. Total Fitness, which is making the changes in order to comply with the Unfair Terms in Consumer Contracts Regulations, will also ensure members are aware that the company does not have "absolute discretion" to change opening times or to alter the provision of certain facilities and services.
Mike Haley, OFT director of consumer protection, said: "Gym agreements, like any other consumer contract, must be balanced, fair and understandable. We have worked closely with Total Fitness to secure these changes and we believe that consumers will find the new membership agreements much clearer and fairer." Total Fitness currently operates health clubs across North West England and Wales, with sites in Liverpool, Manchester, Preston, Wrexham and Huddersfield, as well as three sites in Dublin, Ireland.