As spas reopen after more than a year of fluctuating restrictions, spa operators face a new challenge.

“Reopening is bittersweet,” says Frank Pitsikalis, Founder & CEO of ResortSuite, a guest-centric hospitality management solutions company. “Spas can now return to caring for their guests, but staff shortages, which are more acute post-COVID, have reduced the number of guests a spa can serve."

ResortSuite's WEB and MOBILE modules relieve workloads by empowering guests to self-discover and customize their own ideal stay. Guests are encouraged to book their own rooms, spa treatments, fitness classes, activities, golf tee times, and dining reservations.

ResortSuite MOBILE frees the staff from administrative tasks further by allowing guests to complete their own check-in and health questionnaires, receive digital keys, book reservations, and view their itineraries with real-time updates.

ResortSuite’s fully integrated hospitality software solutions allow properties to operate with less staff in administrative roles. Modules like ResortSuite’s SPA software automate labour-intensive tasks like recipe-level inventory management, reordering, and report generation. Integrating modules allows seamless information sharing across a property, automation of manual tasks, and enhanced staff productivity.

“The role of technology is to free staff from non-therapeutic areas of the spa so they can spend more time focusing on the well-being of their guests,” says Frank.

“By incorporating web and mobile technologies with an integrated solution, spas with reduced staffing can continue to operate while providing guests an exceptional level of service.”

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