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3d Leisure launches buddy system
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3d Leisure has launched a buddy system to improve customer service and increase retention levels at its health and fitness clubs.
As part of the system, each instructor takes responsibility for a group of members and takes them on their ‘journey’ in the club.
This journey involves an induction, setting a programme, a wellness assessment and continued re-programming. The Buddy System also includes a selection of 30-minute workouts..
As well as this instructors will telephone non-attendees. The system has been well received by both members and staff says regional manager Matt Stray. “The staff feel more focused with a greater structure to their work and so feel more motivated too.”
3d Leisure has launched a buddy system to improve customer service and increase retention levels at its health and fitness clubs.
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