Background briefing
The company was launched in 2012 by CEO Patrick Saussay and Christopher Ryan.

Main services
In response to the growing request for authentic upscale and profitable spas, our services are focused on:
- Business strategy & planning
- Spa consulting
- Project management
- Spa management support
- Brand & concept development

We focus as much on profitability and organisation as on customer experience in the concept definition. Our experience in project management allows us to attract the best experts to design extraordinary spas.

From concept definition to go-live support, we deliver all services, including business plans, treatment menus, signature treatment protocols, product brand selection and team training (treatments, retail and behaviour).

To provide a wellness experience we consider all customers’ senses to create relaxing environments. Our vision is to respond to multi-sensorial needs with a consistent approach in all dimensions to create a balance between atmosphere, offering and resources.

Our experience of project development, combined with our ability to imagine being a guest and understand investors’ needs is key to avoiding the traps found in many spa businesses. This ensures we create friendly, comforting environments, not 'nice but empty' places.

Additional services
We get involved with the development of a spa or product concept before giving international development support. We enhance the brand, define the roll-out strategy and represent brands in prospecting and project assessment.

We offer operational support at critical stages, such as at launch and depending on the country, can undertake market research prior to investment. We also offer a range of project management services.

USPs
International spa projects have equipped the company with a wide knowledge of what wellness means in different cultures.

Saussay has 20 years’ experience in consulting, mainly with the big five accountancy firms, and has been involved in the change process of large organisations like the French Healthcare Ministry where he advised on the balance between quality and efficiency before transferring this expertise to the wellness industry.

Christine Masson has 20 years’ experience in the wellness industry and this, combined with the company’s international network, enables it to provide expertise in economics, wellness and development to reach sustainable solutions.

How many spas do you supply?
Until now our main focus has been on the evianSPA concept and development.

Where in the world?
We work in France, Switzerland, Turkey, the Middle East and Asia on spa projects or brand development; mainly with evianSPA.

Plans for 2013
Complete renovation of the five-star Evian Royal Resort, Evian-les-Bains, France. We are aiming to establish further evianSPA projects.

What the clients say
“Patrick has become a key member of the evianSPA development team,. He’s been instrumental in finalising our spa offer, from framing the business model to the full development of the treatment menu and protocols and is leading our commercial development approach.” Laurent Houel, Global Brand Director, Evian

“Patrick’s a gifted negotiator and creative solution developer, capturing the essence of your needs in his solutions.’ Zeki Dickmen, Managing Partner, Spa Soul