Matrix Fitness UK
Matrix Fitness UK
Matrix Fitness UK
Health Club Management

Health Club Management

Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Subscribe to Health Club Management
UNITING THE WORLD OF FITNESS
Get the latest news, jobs and features in your inbox
Health Club Management

Health Club Management

Product news

Solving the member churn challenge

The retention challenge isn’t something new, but we’ve certainly found ourselves having more conversations on it now than ever before
– Ivan Stevenson, director at DFC

Two in. One out. This is the gruelling reality for gyms up and down the country. Even though one in seven people in the UK possess a gym membership, gyms and health clubs lose around 50 per cent of their members each year.

Mired by an explosion of competition, retention is a nut than people can’t seem to crack. It costs between 5 and 25 times more to acquire a new member than retain one.

Leading revenue management solutions company, DFC, which manages payment collections for gyms up and down the country, believes the answer lies in better payment tracking and Direct Debits.

“The retention challenge isn’t something new, but we’ve certainly found ourselves having more conversations on it now than ever before,” said Ivan Stevenson, director at DFC.

“Direct Debits give everyone control. Fitness is a seasonal business. Spreading payments allows for peaks and troughs in income.

“We’ve worked tirelessly to develop cutting-edge Direct Debit technology that reduces churn.”

One such solution is DFCs online joining portal and 24-hour sales aid, FastDD.

“FastDD is about more than improving member acquisition. It’s about making the member journey simple in order to cement loyalty. The joining process takes just three-minutes end-to-end.”

Even credit control doesn’t have to be a manual process anymore. Another of their fantastic, state-of-the-art solutions is MyPayments - DFCs simple and secure way for customers to rectify defaulted payments online and track ongoing payments through their client’s website or app.

“46 per cent of customers across DFC’s service choose to pay through MyPayments due to its convenience and simplicity and approximately 50% have had success in stage one of the default process,” Stevenson added.

Sign up for FREE ezines & magazines
Company Details
Debit Finance Collections DFC
DFC (Debit Finance Collections plc) is a wholly-owned subsidiary of Leisure Finance plc, pioneers of membership collection on credit schemes.
Address
16 Davy Avenue, Knowlhill, Milton Keynes, Buckinghamshire MK5 8PL
Telephone
+44 (0)1908 422000
Two in. One out. This is the gruelling reality for gyms up and down the country.
THUMB30018_121979.jpg

Product news

Physical Company, a UK-based specialist equipment supplier, has partnered with Belgian textile company Beaulieu International
Virtuagym, an online management solution for the fitness industry, has expanded its Business Analytics (BA)
Escape Fitness has launched the Multi-Activity Resource Station (MARS), a new touchscreen system that enables
AquaPhyical has launched a new aqua fitness class aimed at children. Called FloatFit Grow, the
Hydrow, a US-based fitness startup, has secured a US$20m investment from investment firm L Catterton,
Indoor bike manufacturer Body Bike has teamed up with Plastix to launch the world's first
Les Mills
Les Mills
Apart from the incredible scenery, delicious meals, and beautiful locations, there is another reason to
Agmis, a tech company based in Lithuania, has developed an AI gym motion tracking solution
PureGym has partnered with Wattbike to open its first dedicated Wattbike Zone at its site
fibodo (find it. book it. do it.) - the award-winning booking management platform used by
Now in its fourth year, Elevate continues to explore the benefits of physical activity for
The UK Government’s chief medical officer, Professor Dame Sally Davies, will be a keynote speaker
A New Year brings the chance for renewed focus and refreshed approaches. At MoveGB, we’re
SIBEC
SIBEC
active-net is supporting the work of blood cancer charity, DKMS, by encouraging greater awareness of
Core Health & Fitness has launched the Star Trac FreeRunner, an innovative treadmill featuring patent-pending
Quantum Cryotherapy, a Devon-based cryotherapy specialist, has launched the CryoQube, the first whole body cryotherapy
Digital fitness content provider Wexer has launched Wexer Web Player, an online portal that allows
Safe Space Lockers Ltd
Safe Space Lockers Ltd
1 - 15 of 1,247
Latest News
The Gym Group has tackled investor chatter about stagnation in market penetration by collaborating with ...
Latest News
Corporate fitness sales specialist Gympass has secured a partnership deal with IWG, one of the ...
Latest News
Functional fitness operator Blok has revealed plans to take its boutique concept outside of London ...
Latest News
The chancellor, Philip Hammond, has presented his Spring Statement to parliament, making updates to apprenticeship ...
Latest News
Les Mills International (LMI) has joined forces with health club mobile app provider Netpulse to ...
Latest News
The Marlow Club in Buckinghamshire has opened PilaYoga, a standalone studio offering yoga and pilates. ...
Latest News
A UK luxury hotel has launched a new fitness retreat, promising to "push boundaries" and ...
Latest News
Total Fitness says it's aiming to take its member experience to "the next level", through ...
Features
Functional
Having good functional fitness is a lifetime requirement. We speak to operators taking functional fitness back to its roots to aid rehabilitation
Features
Research
The fitness industry in China is growing fast according to The IHRSA Greater China Health Club Report, produced in November 2018 in collaboration with Deloitte China. Kristen Walsh reports
Features
Cycling
What does the big data around group cycling show? What’s hot, who’s most engaged and what’s up and coming for the year ahead?
People
It would be suicidal to start from scratch today, in this hyper-competitive industry, but back in 1985, people flocked to us. All we heard was: ‘A health club? Oh my gosh, what’s that?
People
We’ve spent many hours drawing up our values as a company. The first is ‘Conquer your journey’, the next is ‘Train for tomorrow’, which is all about recovery and good technique and the last one is ‘Protect our soul’, which is about doing everything ethically and sustainably.
People
I don’t think there’s a better way to shred fat and build definition than via group exercise kickboxing/boxing and more importantly, it’s flat-out super fun
Promotional Feature
Promotional feature
The CEO & founder of Barcelona Bootcamp talks to HCM about the growth of his luxury fitness holidays in Spain and his plans to expand the five-star experience across Europe
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: TRX MAPS offers complete body movement assessment solution
TRX MAPS, powered by PHYSMODO, performs a complete body movement assessment in less than 30 seconds to provide a person with personalised exercises.
Featured supplier news
Featured supplier: Style and innovation feature in Nizels health club upgrade
Crown Sports Lockers has combined innovative design with changing room provision and project delivery excellence for a refurbishment at Nizels Golf & Country Club in Kent.
Company profiles
Company profile: Core Health & Fitness
Core Health & Fitness is the world’s fifth largest marketer and distributor of commercial fitness ...
Company profiles
Company profile: Pure World Energy
Pure World Energy (PWE) is an energy efficiency services business, delivering funded on-site energy generation ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Trade associations
International SPA Association - iSPA: Trade associations
Corporate retreats
Barcelona Bootcamp: Corporate retreats
Member access schemes
Move GB: Member access schemes
Audio visual
Lightmasters UK Ltd: Audio visual
Management software
SportSoft UK Ltd: Management software
Architects/designers
Zynk Design Consultants: Architects/designers
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Locking solutions
Ojmar: Locking solutions
Exercise equipment
Jordan Freeweights: Exercise equipment
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Property & Tenders
Huddersfield
Kirklees Active Leisure
Property & Tenders
New Brighton, Wirral, Merseyside
Wirral Borough Council
Property & Tenders
Diary dates
27-28 Mar 2019
Eastwood Hall, Nottingham, United Kingdom
Diary dates
24-25 Apr 2019
Business Design Centre, London, United Kingdom
Diary dates
Matrix Fitness UK
Matrix Fitness UK