features
Tech: Software enabled
Each health club has its own requirements and challenges, but the right software solution can make all the difference, as Steph Eaves discovers
Our client Go Fit, a chain owned by Evolution Wellness, with clubs in Australia, Singapore and Malaysia, focuses on delivering high value, low-cost fitness experiences.
The company wanted to switch to 24/7 trading, offering controlled access zones to continue its consumer-centric, premium service, low-staff operating model.
To deliver this experience, Go Fit used our API suite, which integrates and manages its network of third party tools and applications, covering everything from Egym’s mobile app services, to payments and access control, as well as services in membership zones, such as massage chairs.
Go Fit is now hitting 160k API-calls per quarter across all five of the clubs that are serviced by us. In the last three months, its branded Egym mobile app has validated credentials with Perfect Gym Manager 26,000 times to access Egym services, while Go Fit access control has let people in 57,000 times, including via contactless QR codes generated by Perfect Gym Manager in the Egym app. It has also validated members’ access to API-integrated features and services, such as biometric measurement platforms in these clubs.
By embracing digital transformation through our open API, Go Fit has been able to provide a 24/7 premium fitness experience with a lean staffing strategy.
Carpe Diem Brazilian Jiu-jitsu is part of a global network of boutique martial arts gyms. Across its two locations in Singapore, we provide the operator with the flexibility to adapt quickly and build success in what is an ever-evolving industry.
Through lockdown, Carpe Diem noticed a gap in the market for children’s classes and pivoted to cater to this demand. We made the process straightforward by quickly adding new credit packs and classes to the app, enabling the business to focus on promoting and selling its new classes.
Mehdi Elaichouni, owner at Carpe Diem, tells us that his members love using the app because it’s simple, smooth, and easy to use.
Everything from booking classes to buying uniforms is done through the app. The team doesn’t have to educate anyone on how to use it, so it also saves everyone across the business a lot of time. The app is also fully customised, helping the business stand out among its competitors and creating a seamless branded experience for members.
Once the classes kicked off, Carpe Diem multiplied its revenue four times in just four weeks, with bookings improving by 175 per cent across the month. The knock-on success also meant active memberships went up 500 per cent in the following three months.
Crow Wood Hotel & Spa in Burnley, UK is set in 100 acres of parkland, offering luxury accommodation, an award-winning spa, restaurants, leisure facilities and a gym.
For over 20 years, we’ve supported Crow Wood with fitness equipment, digital solutions and facility refurbishments.
Recently, Crow Wood leveraged the booking functionality within the Technogym Mywellness solution with the aim of removing paper in the gym, increasing staff efficiency, reducing class non-attendance, and making the customer journey more frictionless.
Crow Wood had a problem with non-attendance at classes and was looking for solutions. We knew Mywellness bookings could address the problem by introducing a penalty system for non-attendance and improving class booking confirmation and reminders through automation.
We implemented this system and the issue is now self-regulating, fully transparent, and fairer on members, enabling Crow Wood to make better use of its timetable and reducing unnecessary tasks for staff, which has resulted in an improved customer experience.
In addition to managing the booking of classes and appointments, Mywellness has enabled the health and fitness team to manage their diary, making better use of everyone’s time and reducing their admin load.
For the modern hybrid fitness business, flexibility, variety and personalisation are the name of the game.
We’re supporting Jetts UK – a 24/7 fitness brand dedicated to helping members achieve their health goals in ways that fit best within their busy schedules.
We began working with Jetts UK in 2019 to develop a customisable mobile app to provide an integrated, all-in-one solution covering a range of areas, from coaching to booking and financial management.
During the early stages of the pandemic, this technology was invaluable, enabling Jetts UK to continue efficiently running operations, supporting and engaging with members, even while clubs were closed.
A prime example is the use of Virtuagym Pro+, a turnkey digital membership and engagement solution. This has further enhanced personalised service, offering members ways to keep moving forwards on their fitness journeys wherever they are.
Integrated within the Jetts UK mobile app, the software offers access to 5,000 virtual trainer exercises, 600 live streaming workout videos, an online community with fitness challenges and prizes, on-demand content and meditation, audio coaching and wellness sessions.
The team at Evolution Fitness XL in St Helens, Merseyside has created a hub for the community, uniting new and seasoned lifters to achieve their goals.
However, the club found increasing member numbers left them facing billing challenges, with hours spent reconciling and manually processing payments, affecting collection rate success and time with members.
Our Xplor Gym software was introduced in 2021, with payments embedded in an all-in-one solution, so the club has streamlined billing by fully automating all its membership payments onto one efficient system.
Since then, collection rates have improved, time spent on admin has been reduced and the team now has a complete, real-time view of its performance. Members are enjoying seamless payments and the team at Evolution Fitness XL can spend more time delivering an exceptional member experience. Even those without a technical background have found the software intuitive and easy to use.
Evolution Fitness XL has ambitious plans and Xplor is proud to scale with them.
