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Your search for 'mystery shopping' returned 12 results
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From service delivery to deploying consumer insight, what can the industry learn from hospitality? Kath Hudson asks experts with a viewpoint on both sectors
HCM issue 3 2025
Cheriee Wales reports from the recent
Fitronics and Proinsight ConnectCX
conference and CoursePro Summit
HCM issue 9 2023
Mystery shopper business Proinsight Research has merged with ReactCX, a customer
experience measurement and market research specialist.
news •
14 Dec 2022
Proinsight has mystery shopped and reported on 50 online workouts
HCM issue 7 2020
It’s time for gym operators to monetise digital and find ways to create hybrid models
Fit Tech issue 2 2020
Comedian Rosie Jones has found that just one of the three gyms she tried to train at, for a Channel
4 consumer rights programme, offered adequate accessibility and/or facilities for disabled users.
news •
22 Apr 2020
We take a closer look at the current
group exercise landscape, uncovering
what’s likely to trend in the year ahead
HCM issue 2 2019
Weekend membership sales at Trafford Leisure have
increased, despite not having a sales team.
product innovation •
27 Mar 2017
The Sport England CEO talks to Matthew Campelli about the government’s new sporting strategy, and the opportunities this presents all physical activity providers
HCM issue 3 2016
Leisure industry mystery shopping and research specialist Proinsight has recruited Oliver
Matthews to help drive the business forward as director of operations.
news •
06 May 2015
David Hopkins, MD and founder of mystery shopping and research company Proinsight, on turning everyday insights into profits
HCM issue 10 2014
Andy Kay and Mhairi FitzPatrick, the pair behind ARK Leisure and London’s 37°
health clubs, have launched a new leisure-focused funding venture called
Socius Investing.
news •
09 May 2014
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PureGym Group has announced that group chief financial officer, Alex Wood, is taking over the ...
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Independent operator, Fitness Worx Gyms, is introducing private blood testing as a service to members. ...
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International industry lobbying associations are calling for physical activity and strength training to be deeply ...
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Global group exercise specialist, Les Mills, is inviting operators to sign up to its Workout ...
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Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider, HUM2N, to launch ...
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Premium London health club, KX Chelsea, is gearing up to unveil its most significant redevelopment ...
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Researchers in the US have identified an antibody which could greatly reduce the loss of ...
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Peloton has made the strategic acquisition of Pilates start-up, Skōp, to support the expansion of ...
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SnowDome Fitness has added 50 per cent more space with cutting-edge Technogym solutions
HCM promotional features
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Greg Bradley looks at the shift towards strength training in gyms and advises on how operators can create the ultimate training environment
HCM promotional features
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Third Space partnered with IndigoFitness to deliver a
bespoke training space for its new club at The Whiteley
HCM promotional features
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David Lloyd is stepping up its commitment to women’s health as it continues to explore what fit-for-purpose looks like for the female population
HCM promotional features
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Starpool supports Olympic champion Marcell Jacobs, says Riccardo Turri
HCM magazine
As the entrepreneur who started Wexer, Fresh Fitness, Fitness DK and Repeat, as well as being a former elite athlete, Rasmus Ingerslev’s life looked perfect from the outside, but onthe inside it was a different story. He talks to Kath Hudson about healing old wounds
HCM magazine
HCM People
Stephen Price
Founder, SP&Co Group“Working in public health over the last few years has lit up parts of my brain again”
HCM magazine
Raphael Cuomo explores the
powerful link between addiction,
health and behaviour change
HCM magazine
If the health service is to
survive, we must recognise
that it is a disease service
– and that wellbeing rests with
us, says the activity advocate
and healthy ageing champion.
He talks to Kate Cracknell
HCM magazine
Strength training is evolving,
driven by changing consumer
preferences. Julie Cramer talks
to innovators about how their
products are meeting this demand
Read the latest issue
Opinion
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“Strength training has moved from the margins to the mainstream.”
Featured supplier news
As healthcare continues to shift towards prevention, there’s a growing focus on helping
people stay active, independent and feeling good for longer.
Featured supplier news
One of the biggest mistakes the fitness industry still makes is advertising almost
exclusively to people who already look and live like gym members.
Company profiles
JK Group's products are designed and manufactured at our global headquarters in Germany, with a ...
Company profiles
As the UK’s leading provider of both leisure centres and libraries we operate 379 locations ...
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Stratford, East London.
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
22-23 Jun 2026
WX Wakefield , Wakefield, United Kingdom
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21-24 Sep 2026
The Langham Huntington Pasadena , Pasadena, United States
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