Built around behaviour change science, guruPaul is an innovation from retention specialist, Paul Bedford.

Heart rate training and gamified technology are creating uplifting fitness experiences that keep members coming back for more, as Julie Cramer reports

Dr Paul Bedford has announced the return of the Retention Convention, which will take place on Thursday, 25th September 2025, at The Slate Conference Centre, University of Warwick.

Landmark research from Les Mills reveals the vital interventions required to set new members up for success and keep them coming back for more

Respected retention expert, Dr Paul Bedford, will be continuing his popular tenetion event after a two-year break. The 2024 Retention Convention will take place on 5 December, with five sessions focused on practical approaches to increase lifetime value.

Paul Bedford discusses the ‘double-edged sword’ of the growing trend for strength training, and his ambitions for the health and fitness sector

Cheriee Wales reports from the recent Fitronics and Proinsight ConnectCX conference and CoursePro Summit

Questex’s Sibec Europe|UK, Europe’s leading one-to-one event for the fitness industry, concluded its event last week at the Anantara Vilamoura Algarve Resort, in Portugal, with over 750 one-to-one meetings between premier global suppliers and owners and operators of health and fitness facilities in Europe and the UK.

Questex’s Sibec Europe-UK, Europe’s leading hosted buyer event for the fitness industry, will take place on 27-30 September 2022 at the Anantara Vilamoura Algarve Resort, in Portugal.

How can operators ensure members feel a continual sense of improvement that keeps them coming back for more?

Keeping members actively engaged has never been more important. Abi Harris reports on the latest ideas and inspiration from the Retention Convention

Creating workout experiences will be the main theme of this year's Retention Convention, which will be held as an online event on 9 December 2021.

Paul Bedford and Jamie Owens discuss opportunities and tactics available to operators to regrow memberships

The Retention Convention saw experts sharing exciting examples of best practice around customer relationship building

The active leisure industry is increasingly feeling the pressure as countries introduce measures to tackle the COVID-19 (Coronavirus) pandemic.

Retention specialist, Paul Bedford, has released a video tutorial advising health and fitness operators the best ways to retain customers during the coronavirus outbreak.

Paul Bedford on the best ways to operate in an increasingly competitive market

HIIT is hot right now – but are you optimising it for all your members, or are some put off by the pain? We look at ways to ensure a positive experience

Self-knowledge, a customer-focused company culture and utilising your data are key to retaining members, say experts at this year’s Retention Convention

There are no limits to where virtual can take the health and fitness industry. We take a look at the latest directions

Where is growth coming from? How can operators compete? These questions were discussed at the Power Plate RISE event

Retention expert Paul Bedford comments on case studies and top tips from the latest retention research

New tech is coming down the track which will change the gym experience and improve retention

How authentic member communication can help to improve retention rates

A happy workforce and the impact this has on member retention was the topic of the day at this year's Retention Convention.

Two more industry greats have been added to the list of experts at this year’s Retention Convention.

The Retention Convention will focus on the impact a happy workforce has on retaining leisure centre, gym and health club members at its event in May.

Retention is not the opposite of attrition. Big data is not the same as large data. Real brand engagement is about understanding the person that's right in front of you.

Former ukactive CEO David Stalker believes it’s time for the fitness industry’s old guard to “be off doing something new” and says veterans should leave the new generation to drive the sector forward.

As the former CEO of ukactive is freed from the shackles of office, he offers his frank opinions on the fitness sector