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Paul Bedford discusses the ‘double-edged sword’ of the growing trend for strength training, and his ambitions for the health and fitness sector
HCM issue 2 2024
Cheriee Wales reports from the recent
Fitronics and Proinsight ConnectCX
conference and CoursePro Summit
HCM issue 9 2023
Questex’s Sibec Europe|UK, Europe’s leading one-to-one event for the fitness industry,
concluded its event last week at the Anantara Vilamoura Algarve Resort, in Portugal, with
over
750 one-to-one meetings between premier global suppliers and owners and operators of health
and
fitness facilities in Europe and the UK.
promotion •
05 Oct 2022
Questex’s Sibec Europe-UK, Europe’s leading hosted buyer event for the fitness industry,
will take place on 27-30 September 2022 at the Anantara Vilamoura Algarve Resort, in
Portugal.
promotion •
03 Aug 2022
How can operators ensure members feel a continual sense of improvement that keeps them coming back for more?
HCM issue 6 2022
Keeping members actively engaged has never been more important. Abi Harris reports on the latest ideas and inspiration from the Retention Convention
HCM issue 1 2022
Creating workout experiences will be the main theme of this year's Retention Convention, which will
be held as an online event on 9 December 2021.
news •
07 Oct 2021
Paul Bedford and Jamie Owens discuss opportunities and tactics available to operators to regrow memberships
HCM issue 5 2021
The Retention Convention saw experts sharing exciting examples of best practice around customer relationship building
HCM issue 1 2021
The active leisure industry is increasingly feeling the pressure as countries introduce measures to
tackle the COVID-19 (Coronavirus) pandemic.
news •
17 Mar 2020
Retention specialist, Paul Bedford, has released a video tutorial advising health and fitness
operators the best ways to retain customers during the coronavirus outbreak.
news •
16 Mar 2020
Paul Bedford on the best ways to operate in an increasingly competitive market
HCM issue 1 2020
HIIT is hot right now – but are you
optimising it for all your members, or are
some put off by the pain? We look at ways
to ensure a positive experience
HCM issue 6 2019
Self-knowledge, a customer-focused
company culture and utilising your data
are key to retaining members, say experts
at this year’s Retention Convention
HCM issue 6 2019
There are no limits to where virtual can
take the health and fitness industry. We
take a look at the latest directions
HCM issue 5 2019
Where is growth coming from? How can
operators compete? These questions were
discussed at the Power Plate RISE event
HCM issue 2 2019
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
New tech is coming down the track which will change the gym experience and improve retention
HCM issue 4 2018
How authentic member communication
can help to improve retention rates
HCM issue 11 2017
A happy workforce and the impact this has on member retention was the topic of the day at this
year's Retention Convention.
news •
26 May 2017
Two more industry greats have been added to the list
of experts at this year’s Retention Convention.
product innovation •
11 May 2017
The Retention Convention will focus on the impact a happy workforce has on retaining
leisure centre, gym and health club members at its event in May.
news •
08 Mar 2017
Retention is not the opposite of attrition. Big data is not the same as large data. Real
brand engagement is about understanding the person that's right in front of you.
news •
07 Jun 2016
Former ukactive CEO David Stalker believes it’s time for the fitness industry’s old guard to
“be off doing something new” and says veterans should leave the new generation to drive
the sector forward.
news •
07 Jun 2016
As the former CEO of ukactive is freed from the shackles of office, he offers his frank opinions on the fitness sector
HCM issue 6 2016
The Retention Convention is back for 2016 with a second installment, featuring a bumper
cast of health and fitness speakers who will focus on how to improve customer
experiences.
news •
07 Mar 2016
Retention expert Dr Paul Bedford is to hold an extended Retention Convention in the UK
next year, focusing on improving customer experiences in the increasingly competitive
gym market.
news •
03 Dec 2015
The Gym Group has sought to gain an edge in the competitive budget gym sector by
commissioning a statistical model to understand the impact of price changes on member
acquisition and retention.
news •
18 Sep 2015
An in-depth study of health club retention in North America identifies the factors that spell the difference between winning and losing
HCM issue 9 2015
Health club operators across the globe are being offered the chance to gain key business
insights from industry renowned retention experts via a live stream of next month’s
Retention Convention.
news •
15 Apr 2015
Latest News
Short-term incentives to exercise, such as using daily reminders, rewards or games, can lead to ...
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With the launch of its 49th John Reed, RSG Group is looking for more opportunities ...
Latest News
PureGym saw revenues rise by 15 per cent in 2023, with the company announcing plans ...
Latest News
Following three disrupted lockdown years, the European fitness market bounced back in 2023, according to ...
Latest News
Charitable trust, Mytime Active, has removed all single-use plastic overshoes from its swimming pools and ...
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Community Leisure UK is helping the drive to Net Zero with the launch of a ...
Latest News
Operator Circadian Trust has launched a five-year growth drive designed to support health and wellbeing ...
Latest News
Norwegian health club operator, Treningshelse Holding, which owns the Aktiv365 and Family Sports Club fitness ...
HCM promotional features
Sponsored
“Recent work includes a gym refurb for a number of Everyone Active sites and a full range of merchandise for the Oxford vs Cambridge Boat Race”
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
HCM promotional features
Sponsored
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten
years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM magazine
McFit, the original budget gym is undergoing
a transformation with a new look and
estate-wide overhaul, as Liz Terry reports
HCM magazine
Fuel the debate about issues across the industry and share your ideas and experiences. We’d love to hear from you.
[email protected]
HCM magazine
Industry suppliers are responding to the exponential increase in
consumer demand for strength training with a raft of new and
innovative launches and concepts, as Steph Eaves reports
HCM magazine
Members are telling us they need support with their mental and spiritual health and the industry is starting to see this need. Now’s the time to fast-track our response
HCM magazine
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
Current vacancies
Director of Operations Active Luton
£61,000 - £64,000 + exceptional pension + excellent benefits
Luton, United Kingdom
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c£65,000pa + pension + benefits
mount batten centre, plymouth, United Kingdom
Read the latest issue
Featured supplier news
As one of the most energy-intensive industries in the UK, leisure facilities face a critical
challenge in balancing net zero goals, funding and increased costs.
Featured supplier news
Study Active has legally acquired the name “Premier Global” and select Premier Global
branding assets from Assessment Technologies Institute LLC, part of Ascend Learning in the
US.
Company profiles
All fitness education providers currently out there are one and the same. They vary in ...
Company profiles
As a family-owned business built on strong family values, Parkwood Leisure takes pride in offering ...
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