A new evaluation published by Singapore-based spa research group Intelligent Spas has found that seven of the top eight disappointments for spa visitors were directly related to poor spa operating procedures (SOP).
The eight top disappointments in the SOP Evaluation Guide were named as: unprofessional therapists, poor service, the client feeling rushed, a ‘too pushy’ sales technique, the spa needing renovation, unclean facilities, too cold air conditioning and excess noise
disturbing relaxation.
The SOP Evaluation Guide is aimed at all management-level spa employees, such as owners, directors and managers. Alongside the consumer research, the guide also contains material for managers to evaluate current SOPs to determine whether improvement is needed. Details: www.intelligentspas.com
A new evaluation published by Singapore-based spa research group Intelligent Spas has found that seven of the top eight disappointments for spa visitors were directly related to poor spa operating procedures (SOP).
When a hefty round of investment
coincided with the pandemic, the
CEO of Midtown Athletic Clubs
feared the company – founded by
his grandfather – would go down
on his watch. He talks to Kath
Hudson about the pressure to
keep the business afloat
Phil Heath, professional athlete, bodybuilder and 7x Mr. Olympia, has fielded a lot of
questions about bodybuilding without machines. Should bodybuilders be limited to just free
weights? Why?
A charity dedicated to narrowing the gender and ethnic diversity gap in physical activity
has launched a community wellbeing space aimed at extending the lives of people with some of
the UK’s poorest health outcomes.
A new evaluation published by Singapore-based spa research group Intelligent Spas has found that seven of the top eight disappointments for spa visitors were directly related to poor spa operating procedures (SOP).
The eight top disappointments in the SOP Evaluation Guide were named as: unprofessional therapists, poor service, the client feeling rushed, a ‘too pushy’ sales technique, the spa needing renovation, unclean facilities, too cold air conditioning and excess noise
disturbing relaxation.
The SOP Evaluation Guide is aimed at all management-level spa employees, such as owners, directors and managers. Alongside the consumer research, the guide also contains material for managers to evaluate current SOPs to determine whether improvement is needed. Details: www.intelligentspas.com
A new evaluation published by Singapore-based spa research group Intelligent Spas has found that seven of the top eight disappointments for spa visitors were directly related to poor spa operating procedures (SOP).
When a hefty round of investment
coincided with the pandemic, the
CEO of Midtown Athletic Clubs
feared the company – founded by
his grandfather – would go down
on his watch. He talks to Kath
Hudson about the pressure to
keep the business afloat
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Phil Heath, professional athlete, bodybuilder and 7x Mr. Olympia, has fielded a lot of
questions about bodybuilding without machines. Should bodybuilders be limited to just free
weights? Why?
A charity dedicated to narrowing the gender and ethnic diversity gap in physical activity
has launched a community wellbeing space aimed at extending the lives of people with some of
the UK’s poorest health outcomes.