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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

News

Talking work on Facebook and WhatsApp puts leisure centre operators at risk – survey

Terms and conditions for platforms such as Facebook and WhatsApp say they should not be used for business purposes, meaning companies would be in deep water if an incident were to occur
– Ross McCaw, founder, Our People

Data security at health clubs and leisure centres could be at risk because staff are using unofficial channels such as Facebook and WhatsApp to communicate work-related issues, according to a new survey.

Interviews with fitness sector workers, including duty managers, club bosses, head office staff, assistants and receptionists, found that more than two-thirds (69 percent) of employees are using social media sites or chat apps to communicate with their team on work matters.

“While management are adamant their companies don’t use Facebook or WhatsApp for staff communication, their employees clearly do, according to our research,” said Ross McCaw, founder and chief executive of communication platform Our People, which carried out the survey.

“While these group chats are set up with the best intentions, company data could be at risk if employees leave the company with full access to confidential information.”

More than four in 10 respondents said day-to-day communications with employees is a key challenge for the industry.

“From our research, it appears head offices are unaware of these practices going on at their sites, which leads to the question what other IT or operational procedures and policies are being ignored?” said McCaw.

“Terms and conditions for platforms such as Facebook and WhatsApp say they should not be used for business purposes, meaning companies would be in deep water if an incident were to occur.”

McCaw advised operators to carry out an internal review to find out exactly how their staff are keeping in touch and to remind them of company policies.

The survey consisted of one-to-one telephone interviews with 65 people from across 53 health clubs and leisure centres in the UK.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Data security at health clubs and leisure centres could be at risk because staff are using unofficial channels such as Facebook and WhatsApp to communicate work-related issues, according to a new survey.
HAF,RES,TEC,LCT
THUMB24751_18024.jpg
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News

Talking work on Facebook and WhatsApp puts leisure centre operators at risk – survey

Terms and conditions for platforms such as Facebook and WhatsApp say they should not be used for business purposes, meaning companies would be in deep water if an incident were to occur
– Ross McCaw, founder, Our People

Data security at health clubs and leisure centres could be at risk because staff are using unofficial channels such as Facebook and WhatsApp to communicate work-related issues, according to a new survey.

Interviews with fitness sector workers, including duty managers, club bosses, head office staff, assistants and receptionists, found that more than two-thirds (69 percent) of employees are using social media sites or chat apps to communicate with their team on work matters.

“While management are adamant their companies don’t use Facebook or WhatsApp for staff communication, their employees clearly do, according to our research,” said Ross McCaw, founder and chief executive of communication platform Our People, which carried out the survey.

“While these group chats are set up with the best intentions, company data could be at risk if employees leave the company with full access to confidential information.”

More than four in 10 respondents said day-to-day communications with employees is a key challenge for the industry.

“From our research, it appears head offices are unaware of these practices going on at their sites, which leads to the question what other IT or operational procedures and policies are being ignored?” said McCaw.

“Terms and conditions for platforms such as Facebook and WhatsApp say they should not be used for business purposes, meaning companies would be in deep water if an incident were to occur.”

McCaw advised operators to carry out an internal review to find out exactly how their staff are keeping in touch and to remind them of company policies.

The survey consisted of one-to-one telephone interviews with 65 people from across 53 health clubs and leisure centres in the UK.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Data security at health clubs and leisure centres could be at risk because staff are using unofficial channels such as Facebook and WhatsApp to communicate work-related issues, according to a new survey.
HAF,RES,TEC,LCT
THUMB24751_18024.jpg

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Featured supplier news: 1Rebel enlists FunXtion to elevate its revolutionary, customer-driven RIG concept
A partnership with FunXtion and its MultiScreen Solution software has allowed 1Rebel to enhance its in-club experience to a much more connected and engaged level.
Featured supplier news
Featured supplier news: INTEGRATE INNOVATE INVIGORATE with Power Plate
Moving into a new era of health and wellness, Power Plate has extended their popular Black edition range to enable health clubs and fitness studios to integrate vibration training seamlessly into their facilities.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
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Company profile: Pulse Fitness
With an award-winning portfolio of over 450 pieces of cutting-edge, premium fitness equipment, Pulse Fitness ...
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Catalogue Gallery
Click on a catalogue to view it online
Directory
Lockers/interior design
Fitlockers: Lockers/interior design
Exercise equipment
Power Plate: Exercise equipment
Red Light Therapy
 Red Light Rising: Red Light Therapy
trade associations
International SPA Association - iSPA: trade associations
Fitness equipment
Octane Fitness: Fitness equipment
Wearable technology solutions
MyZone: Wearable technology solutions
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Management software
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Skincare
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Salt therapy products
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Welwyn Garden City
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Lilleshall Sports Academy
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Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
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Diary dates
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