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The MD of Active Insight says the sector can use data to deliver more powerful member experiences and outcomes
HCM issue 1 2026
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM issue 4 2024
The entrepreneurial founder of Move Technologies Group talks about creating MoveGB and the tech-based health-focused ventures that have followed
HCM issue 11 2023
Leading software company Fitronics has launched an all-new website featuring its leading
sports and fitness technology brands; The Retention People (TRP), CoursePro (CAP2) and
Strive.
promotion •
27 Sep 2022
Fitronics’ new member journey software is supporting the
University of Oxford in improving its services for users
HCM issue 11 2021
Fitronics’ brand The Retention People (TRP) has launched a new, improved version of its
automated member journey software Digital; which now sits alongside their industry-leading
member feedback software Insight, allowing the two modules to be used more effectively
together.
product innovation •
26 Oct 2021
Marc Jones has joined Fitronics, the company behind The Retention People (TRP) and
CoursePro,
in a newly created role of Head of Commercial.
product innovation •
26 Apr 2021
Member engagement software provider The Retention People (TRP) has unveiled the winners of
its annual 2020 Member Experience Awards (MEA).
product innovation •
15 Jan 2021
While leisure operators can generate interest and build an audience fairly easily, the
challenge is converting an audience into a paying, engaged community – and keeping them
there.
product innovation •
07 Dec 2020
A new industry support association, Fitness United launches today (1 June) to bring suppliers and
operators more closely together, HCM talks to founder, Neil Harmsworth
news •
01 Jun 2020
What’s the secret ingredient that makes a live group fitness experience so powerful? And how can clubs
unlock
it?
product innovation •
06 Oct 2019
Here at Move we’ve recently taken a pause for thought in the midst of continued growth.
product innovation •
23 Apr 2019
We take a closer look at the current
group exercise landscape, uncovering
what’s likely to trend in the year ahead
HCM issue 2 2019
Myzone has appointed fitness industry veteran Tamara Bailey as key account manager.
news •
06 Sep 2018
A new research and educational initiative aims to help fitness operators improve the
customer
experience they offer, by providing insight into the interactions they have with members.
news •
07 Mar 2018
Customer experience management software providers,
The Retention People have rebranded as TRP;
launching their fresh new visual identity across
software, website and brand collateral.
product innovation •
24 Jul 2017
Inactive health club members who have been successfully engaged into revisiting their club are 45
per cent less likely to cancel their membership – compared to inactive members who received no
interaction.
news •
22 Jul 2016
Gym buddy apps are helping people find their perfect workout partner, so they’re more likely to stick with their routine
HCM issue 6 2016
Is it worth encouraging your members to visit their health club more frequently? Dr Melvyn Hillsdon does the sums based on the latest data and findings from the TRP 10,000 survey
HCM Handbook 2016
Is it worth trying to get your members to visit more frequently? Dr Melvyn Hillsdon considers the likely impact on retention rates based on the TRP 10,000 survey
HCM issue 11 2015
MoveGB’s innovative membership model is a risk-free and lucrative proposition for operators, says MD Justin Mendleton
HCM issue 6 2015
Does personal activity tracking impact on retention of gym membership? Dr Melvyn Hillsdon presents his latest research findings
HCM issue 5 2015
Does personal training increase member retention? Dr Melvyn Hillsdon offers insight and analysis based on his ongoing research
HCM issue 4 2015
What do your members experience in your club, and how does this impact retention? Dr Melvyn Hillsdon reports
HCM Handbook 2015
Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015
HCM issue 1 2015
Does interaction with fitness staff impact on member progress, and does this have an effect on retention? Melvyn Hillsdon reports
HCM issue 11 2014
Which elements of the member journey are most linked to retention levels? Dr Melvyn Hillsdon outlines the findings of the TRP 10,000 report
HCM issue 9 2014
Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports
HCM issue 7 2014
Group exercisers versus gym-only exercisers. Who does what, and does this predict retention levels? Dr Melvyn Hillsdon reports
HCM issue 4 2014
Whether it's payroll support, scheduling or task allocation, Sean James says today's CRM systems can play a key role in staff management
HCM issue 2 2014
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Sophie Lawler, CEO of Total Fitness, has launched a leadership coaching business aimed at helping ...
HCM promotional features
Sponsored
Social fitness the missing link to member engagement, according to a new Myzone report
HCM promotional features
Sponsored
Find out how your gym can tap into the corporate wellness boom
HCM promotional features
Sponsored
Greg Bradley looks at the shift towards strength training in gyms and advises on how operators can create the ultimate training environment
HCM promotional features
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David Lloyd is stepping up its commitment to women’s health as it continues to explore what fit-for-purpose looks like for the female population
HCM promotional features
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Starpool supports Olympic champion Marcell Jacobs, says Riccardo Turri
HCM magazine
The new CEO of UK Active talks to HCM about the gym-curious and
why he believes the sector can double in size by the end of the next decade
HCM magazine
Software suppliers explain how AI,
automation and connected digital
experiences can work for the good
of operators and consumers
HCM magazine
As the 20th State of the Industry Report is released,
LeisureDB has rebranded to Evolve, as Kath Hudson reports
HCM magazine
Fuel the debate about issues and opportunities across the industry. We’d love to hear from you.
Write to [email protected]
HCM magazine
Would you stop selling memberships to prevent your club getting overcrowded?
How do you strike the balance between maximising profits and prioritising
the member experience? Kath Hudson talks to the experts
Current vacancies
Operations Manager - Brentwood School Enterprises Brentwood School Sports Centre
£32,000 - £34,000pa + pension + benefits
Brentwood, Essex, United Kingdom
Read the latest issue
Opinion
promotion
“Strength training has moved from the margins to the mainstream.”
Featured supplier news
Panatta brought together four of the most influential figures in bodybuilding history on the
stage of RiminiWellness 2026: Phil Heath, Lee Haney, Ronnie Coleman and Hany Rambod.
Featured supplier news
Strength training has never been more important for member retention, facility
differentiation and long-term commercial success.
Company profiles
FIBO pursues the vision of a strong and healthy society and as a global network ...
Company profiles
Places Leisure aims to enlighten our communities about the benefits of a healthy lifestyle in ...
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