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The MD of Active Insight says the sector can use data to deliver more powerful member experiences and outcomes
HCM issue 1 2026
Dr Paul Bedford has announced the return of the Retention Convention, which will take place
on
Thursday, 25th September 2025, at The Slate Conference Centre, University of Warwick.
promotion •
05 Aug 2025
The UK health club sector could grow to engage
up to 35 per cent of the population, according to
a Fitronics study, reports Marc Jones
HCM issue 3 2022
Tom Walker looks at key employers in the health and
fitness recruitment market
HCM Handbook 2019
A new research and educational initiative aims to help fitness operators improve the
customer
experience they offer, by providing insight into the interactions they have with members.
news •
07 Mar 2018
New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell
HCM issue 4 2017
Retention is not the opposite of attrition. Big data is not the same as large data. Real
brand engagement is about understanding the person that's right in front of you.
news •
07 Jun 2016
The Retention Convention is back for 2016 with a second installment, featuring a bumper
cast of health and fitness speakers who will focus on how to improve customer
experiences.
news •
07 Mar 2016
Retention expert Dr Paul Bedford is to hold an extended Retention Convention in the UK
next year, focusing on improving customer experiences in the increasingly competitive
gym market.
news •
03 Dec 2015
It’s been dubbed ‘the new smoking’ but sitting might not be as bad for your health as first
feared, according to new research.
news •
14 Oct 2015
Operators must harness the power of positive feedback to enhance their services, facilities and brands
HCM issue 7 2015
The future of retention is not about reacting to lost members, but about creating proactive customer care. Dr Paul Bedford reports
HCM issue 7 2015
Health club operators across the globe are being offered the chance to gain key business
insights from industry renowned retention experts via a live stream of next month’s
Retention Convention.
news •
15 Apr 2015
Operators need to do much more to help members understand nutrition and balancing calories for weight management, says Kate Cracknell
HCM issue 2 2015
A number of the health and fitness industry’s leading retention experts are to
stage a one-off UK conference examining how to hold on to gym members in a
fast-changing market.
news •
19 Jan 2015
Clubs must make people believe they can be active today, and make them want to be by telling them how good it will make them feel – today, says Kate Cracknell
HCM issue 7 2014
Think retention was bad before? It's now worse than ever,
according to new research from Dr Paul Bedford
HCM Handbook 2014
Member retention rates continue to drop across the fitness sector, according to a new national report by Dr Paul Bedford
HCM issue 9 2013
Are gyms currently maximising the revenue and retention potential of group exercise, asks Kate Cracknell
HCM issue 4 2013
The fitness industry is struggling to collect robust retention data, says Dr Paul Bedford
HCM issue 3 2013
Fitness New Zealand (Fitness NZ), the trade body for health clubs in New Zealand, is working with the UK’s Dr Melvyn Hillsdon to undertake the country’s first national retention and attrition audit.
news •
10 Jan 2006
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Low-cost gym operator, PureGym, is trialling recovery zones at two of its UK sites, democratising ...
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Chequan Lewis is the new CEO of Crunch Fitness, taking over from Jim Rowley, who ...
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Sea Lanes Canary Wharf has officially opened. The 50-metre, six-lane pool, which uses the natural ...
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London-based high-performance fitness club, ONE LDN, is raising funds for a multi-site expansion across London, ...
HCM promotional features
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Greg Bradley looks at the shift towards strength training in gyms and advises on how operators can create the ultimate training environment
HCM promotional features
Sponsored
Find out how your gym can tap into the corporate wellness boom
HCM promotional features
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Starpool supports Olympic champion Marcell Jacobs, says Riccardo Turri
HCM promotional features
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SnowDome Fitness has added 50 per cent more space with cutting-edge Technogym solutions
HCM promotional features
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David Lloyd is stepping up its commitment to women’s health as it continues to explore what fit-for-purpose looks like for the female population
HCM magazine
For every member with a tripod and a big following, there are others irritated at the way equipment is being hogged or wary they’ll be in the background on someone’s Insta feed. Do influencers offer valuable, free marketing or are they just a nuisance? Kath Hudson finds out how operators are responding
HCM magazine
Raphael Cuomo explores the
powerful link between addiction,
health and behaviour change
HCM magazine
HCM People
Jamie Clements
The Breath Coach“I experienced a blissful feeling of joy I hadn’t felt since I was a kid”
HCM magazine
Strength training is evolving,
driven by changing consumer
preferences. Julie Cramer talks
to innovators about how their
products are meeting this demand
HCM magazine
Small improvements to sleep, diet and physical activity have major benefits for the heart, according to new research from the University of Sydney
Current vacancies
Operations Manager - Brentwood School Enterprises Brentwood School Sports Centre
£32,000 - £34,000pa + pension + benefits
Brentwood, Essex, United Kingdom
Read the latest issue
Opinion
promotion
“Strength training has moved from the margins to the mainstream.”
Featured supplier news
One of the biggest mistakes the fitness industry still makes is advertising almost
exclusively to people who already look and live like gym members.
Featured supplier news
Active Blackpool is deploying Cornerstone Connect, a new digital interface allowing
disparate information from multiple systems to be aggregated into one dataset, to support
its focus on reducing health inequalities and improving healthy life expectancy.
Company profiles
Places Leisure aims to enlighten our communities about the benefits of a healthy lifestyle in ...
Company profiles
Every week, millions of people get fit in 21,000 clubs, across 100 countries with the ...
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Stratford, East London.
Lee Valley Regional Park Authority
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Diary dates
21-24 Sep 2026
The Langham Huntington Pasadena , Pasadena, United States
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