Think about your target markets and audience profile to ensure all content and communication matches

Provide lots of choice and offering to keep the interest high and attraction ongoing

Having the right instructors for the content and audience

Be flexible with your timetable week to week, especially in the ever-changing current climate

Hyndburn Leisure has introduced a hybrid model with live and on-demand for members and a two-tier payment structured to entice them and engage them with the new virtual classes.

“This new hybrid model means we can now offer something to everyone,” explains Linda Horsfield, head of health and wellbeing.

“With over 100 on-demand, ready-made Technogym workouts, plus 10 live classes per week on offer, members have plenty of choice.

“Mywellness enables us to group members, so we’ve been able to offer personalised live and on-demand fitness content and health advice.

“We decided to offer a two-tiered approach to the digital membership: level one, (silver), is free and includes a sample of what Mywellness offers. The second tier – diamond –is £5.99 a month, with unlimited access to live and on-demand classes and includes a wider variety and more advanced challenges.”

“This tiered approach drives engagement, by giving members the option to access more features and a variety of digital content to support their fitness goals, when they upgrade,” said Horsfield.

The innovative and multi awarding-winning student accommodation enhances the offering and creates a USP with live and on-demand.

“Since launching live and on-demand in September 2020, the virtual classes and on-demand features have truly been fantastic,” says Holly Rodgers, general manager of True Students. “They allow our students to still take time out of the day to participate in fitness classes. The fact that BOX and HIIT are usually group classes – we were able to connect our students so they can still work-out together virtually.

Streaming classes has allowed us to create that aspect of togetherness.

“Having Mywellness Live and On-Demand helps us deliver against our wellness mission and provides a unique selling point,” she said.

“The guests were certainly not expecting such an amazing live and on-demand service. The fact we offered a 100+on-demand class, with the flexibility of live classes at different times has been an asset in relation to the guest experience – having it at the tip of their fingers and all in one place is such a win.

“We will continue to keep live and on-demand evolving and fresh, as it has been a huge success and we can only move forward with the great uplift we’ve had.”

CV Life has launched live and on-demand across its four locations in response to changing market conditions and to engage a wider audience.

“Launching live and on-demand felt like the natural step for short term adaptation, to continue the engagement plans with our members, as well long-term to enhance our offering,” comments Chris Panter, senior manager health and fitness, at CV Life.

“Mywellness has always played a central role in our contact with members, given the current global climate - this has been more important than ever. Earlier this year, due to the lockdown, we immediately adopted this to offer personalised contact and programmes remotely, reaching over 3,000 of our membership base.”

“Technogym Live and On-Demand is incredible – it’s full of excellent ready-made content, flexible to add our own classes and very quick to deploy.

“Speed and flexibility are important as we embark on meeting the needs and engaging with our members.”

“Feedback from users has been very positive with a strong uptake of the classes and offering. It is a great way to continue the interaction with our instructors and our facilities.”