Latest
issue
GET HCM
magazine
Sign up for the FREE digital edition of HCM magazine and also get the HCM ezine and breaking news email alerts.
Not right now, thanksclose this window I've already subscribed!
We Work Well Events
We Work Well Events
We Work Well Events
Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
FITNESS, HEALTH, WELLNESS

features

Specifier: At your service

You might be tempted to skip a service, but experts say it will cost you in the long run. Providers tell Steph Eaves why they their work is important to the management of assets

Published in Health Club Management 2024 issue 2
Keeping equipment in tip top condition signals to members that an operator cares / photo: Shutterstock / Gorodenkoff
Keeping equipment in tip top condition signals to members that an operator cares / photo: Shutterstock / Gorodenkoff
Michael Ellis
ServiceSport

www.HCMmag.com/servicesport

We’ve established long-term relationships with operators such as Nuffield Health, GLL and the Ministry of Defence, to prolong the life of their gym equipment as opposed to replacing it.

These decisions are made off the back of data accumulated over time in relation to member feedback on existing equipment and overall experience of the gym; the number of breakdowns recorded; the availability of replacement parts; the general look and feel of the existing gym equipment; and cost-analysis of maintenance programmes provided by the original equipment manufacturer versus independent providers.

By adopting an approach that focuses on prolonging the life of the existing gym equipment, such operators have not only continued to achieve high levels of member satisfaction, but have also been able to invest funds into other areas of their business due to the savings they’ve made.

Nuffield Health has significantly reduced operational costs by eliminating many administrative tasks associated with managing the maintenance of equipment, such as tracking assets, reporting faults and scheduling engineer visits.

We’ve done this by providing each Nuffield Health site with remote access to its own asset management software, which gives access to its full range of assets, remote reporting of equipment defects and the ability to view the progress of jobs. Such data allows senior management to make informed business decisions regarding the equipment across its estate.

By focusing on prolonging the life of equipment, operators have been able to invest funds into other areas
ServiceSport focuses on optimising assets
Graham Bertrand
PSLT

www.HCMmag.com/PSLT

For the past four years, PSLT has maintained an all-inclusive contract with Places for People Leisure (PFP).

In the earlier stages of our partnership, PFP faced challenges such as extended equipment downtime and torn upholstery. We addressed these issues, reducing downtime and enhancing the gym experience and our upholstery team regularly visits PFP’s gyms to attend to repairs. The feedback from members and PFP has been overwhelmingly positive.

The utilisation of our client portal has streamlined the process of reporting, tracking, and completing repairs. This system ensures that servicing is automatically scheduled, without requiring customer prompts.

Proactively investing in maintenance proves more cost-effective than dealing with the aftermath of neglected equipment. Negligence can expose any health club to legal liability if a member is injured due to faulty kit, leading to lawsuits and reputational damage.

Equipment maintenance is pivotal to the success of a club, as malfunctions breed frustration.

Asset lifespan is also improved by good maintenance practices. This not only maximises initial investment, but also reduces the need for costly replacements. Well-maintained equipment also saves money on energy costs.

A health club’s commitment to equipment upkeep signals professionalism and care for members.

Negligence can expose a club to legal liability if a member is injured due to faulty kit
Keeping equipment in tip top condition signals to members that an operator cares / photo: Shutterstock / Gorodenkoff
Steve Woolle
GymKit UK
photo: Steve Ruffell

www.hcmmag.com/gymkituk

Some operators are happy to spend vast sums kitting out their gym with the latest gear but skimp on servicing equipment to save money and while I empathise, missing a service is a false economy.

Prevention is key. Much like having your car serviced, if caught early enough most issues can be dealt with quickly, preventing further problems.

Often, it’s engineers’ travel costs that rack up the most expense and this can be reduced by consolidating call-outs – we strive to book in advance, so we can attend multiple sites in one day.

Health club owners take a sigh of relief when we diagnose and fix a piece of equipment for a fraction of the cost it would take to replace and most equipment can be fixed in situ, meaning members don’t have to go weeks without access.

Travel costs are reduced by consolidating call-outs
New agreements are changing the servicing landscape / photo: Shutterstock / Ground Picture
Ben Steadman
Inspace Fitness
photo: Inspace Fitness

www.hcmmag.com/inspace

Luxe Fitness in the UK is one of our clients. We’ve taken on the servicing of all its products and bundled it with a new installation, giving them a cost-saving, first-time fixed rates and fewer call-out charges, because we’re taking care of them in every way we can.

We even service other manufacturers’ products on-site to save them the time and effort of working with multiple providers.

There’s a misconception that you need to commit to stretched-out service and warranty packages, which you pay the earth for, but if the product is as good as the manufacturer states, let them deliver on that promise.

We’re more than happy to stand behind the products we sell and at the end of the term, to give well-priced, sensible extended servicing and warranty terms.

Good maintenance is a strategic investment in the longevity of equipment. Timely and effective maintenance can extend its lifespan, saving significant costs long-term.

If the product is as good as the manufacturer states, let them deliver on that promise
Inspace Fitness also services other products / photo: Inspace Fitness
Steve Ruffell
Orbit4
photo: Orbit4

www.technogym.com

Equipment maintenance is paramount to the success of a health club and the utilisation of a digital asset management platform enhances its importance by streamlining maintenance processes, facilitating proactive monitoring and optimising resource allocation.

Our asset management platform includes digital service ticketing. With this feature, our clients can swiftly log and prioritise maintenance requests and issues, ensuring that all the correct information is sent to their maintenance provider the first time. This speed ensures that maintenance tasks are addressed promptly, reducing the time it takes to resolve issues and minimising equipment downtime. Clients can also access records of past maintenance tasks, track the progress of ongoing issues and generate reports for analysis and future planning.

It’s important to note that servicing and maintenance isn’t a generic, one-size-fits-all matter. In reality, each piece of equipment can have unique maintenance requirements based on factors such as usage patterns, environmental conditions and manufacturer recommendations. A digital asset management platform allows for the customisation of maintenance plans, taking these factors into consideration.

Leveraging service and maintenance data combined with asset depreciation information collected in the asset management platform allows our clients to make informed decisions about the lifecycle of their equipment. By analysing historical maintenance data and tracking asset depreciation trends, our clients can accurately determine the optimal time to sell or replace assets.

A digital asset management platform allows clients to log and prioritise maintenance requests and issues
Orbit4's asset management platform / Photo: ORBIT4
https://www.leisureopportunities.co.uk/images/2024/158432_311205.jpg
Skipping equipment services costs fitness operators in the long run. Providers tell Steph Eaves why such management is essential
HCM magazine
HCM People

Cristiano Ronaldo

Footballer and entrepreneur
Taking care of your physical and mental health is essential for a fulfilling life
HCM magazine
Imposter syndrome about a promotion taught the CEO of SATS that behaving authentically is the most important part of leadership. He talks to Kath Hudson
HCM magazine
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
HCM magazine
We are the new youth club, a social space for young people to connect
HCM magazine
Members are telling us they need support with their mental and spiritual health and the industry is starting to see this need. Now’s the time to fast-track our response
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride data to life to engage and delight members
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with business growth. MD, John Lofting and operations director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
Francesca Cooper-Boden says health assessment services can boost health club retention
HCM promotional features
Sponsored
GymNation is pioneering the future of fitness with software specialist Perfect Gym providing a scalable tech platform to power and sustain its growth
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
HCM promotional features
Latest News
Having redefined the model of public-private collaboration in Spain, Go Fit is now expanding into ...
Latest News
Planet Fitness has become the subject of a hate campaign by certain groups of consumers ...
Latest News
Recovery, social wellness and longevity were talking points at PerformX recently, tipped by many speakers ...
Latest News
Industry experts are gathering in Cologne for today's European Health & Fitness Forum (EHFF), followed ...
Latest News
Jason Worthy has been appointed group CEO of Myzone to lead the 'next stage of ...
Latest News
John Kersh has announced he is leaving boutique franchisor, Xponential Fitness, after eight years with ...
Latest News
Oxygen Consulting is about to launch its first UK Padel Report, which investigates this fast-growing ...
Latest News
Global publishing outfit, Leisure Media, has announced details of its new annual conference for decision-makers ...
Featured supplier news
Featured supplier news: Sibec EMEA to blend fitness with luxury at Fairmont Monte Carlo
Experience the pinnacle of fitness and luxury at the premier industry event, Sibec EMEA, set against the breathtaking backdrop of the Fairmont Monte Carlo this Autumn.
Featured supplier news
Featured supplier news: Panatta to showcase innovation at major fitness and bodybuilding events in 2024
Panatta will consolidate its global presence throughout 2024 by attending a host of major industry events around the globe.
Company profiles
Company profile: ukactive
ukactive is the UK’s leading not-for-profit membership body for the physical activity sector, bringing together ...
Company profiles
Company profile: CoverMe Ltd
CoverMe Fitness is an on-demand group exercise cover app that connects qualified and insured instructors ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
FIBO press release: FIBO 2024: Billion-euro fitness market continues to grow
11 to 14 April saw the fitness industry impressively demonstrate just how innovative it is in fulfilling its responsibility for a healthy society at FIBO in Cologne. Over 1,000 exhibitors and partners generated boundless enthusiasm among 129,668 visitors from 114 countries.
Featured press releases
KeepMe press release: Keepme launches Open-House Sessions – providing pressure-free platform insights
Keepme has this week announced a new initiative. Its ‘Open-House Sessions’ are set to offer a comprehensive insight into the platform's AI-powered technologies, intuitive design and extensive functionality.
Directory
Snowroom
TechnoAlpin SpA: Snowroom
Lockers
Fitlockers: Lockers
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
salt therapy products
Saltability: salt therapy products
Cryotherapy
Art of Cryo: Cryotherapy
Spa software
SpaBooker: Spa software
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
22-24 Apr 2024
Galgorm Resort, York,
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates

features

Specifier: At your service

You might be tempted to skip a service, but experts say it will cost you in the long run. Providers tell Steph Eaves why they their work is important to the management of assets

Published in Health Club Management 2024 issue 2
Keeping equipment in tip top condition signals to members that an operator cares / photo: Shutterstock / Gorodenkoff
Keeping equipment in tip top condition signals to members that an operator cares / photo: Shutterstock / Gorodenkoff
Michael Ellis
ServiceSport

www.HCMmag.com/servicesport

We’ve established long-term relationships with operators such as Nuffield Health, GLL and the Ministry of Defence, to prolong the life of their gym equipment as opposed to replacing it.

These decisions are made off the back of data accumulated over time in relation to member feedback on existing equipment and overall experience of the gym; the number of breakdowns recorded; the availability of replacement parts; the general look and feel of the existing gym equipment; and cost-analysis of maintenance programmes provided by the original equipment manufacturer versus independent providers.

By adopting an approach that focuses on prolonging the life of the existing gym equipment, such operators have not only continued to achieve high levels of member satisfaction, but have also been able to invest funds into other areas of their business due to the savings they’ve made.

Nuffield Health has significantly reduced operational costs by eliminating many administrative tasks associated with managing the maintenance of equipment, such as tracking assets, reporting faults and scheduling engineer visits.

We’ve done this by providing each Nuffield Health site with remote access to its own asset management software, which gives access to its full range of assets, remote reporting of equipment defects and the ability to view the progress of jobs. Such data allows senior management to make informed business decisions regarding the equipment across its estate.

By focusing on prolonging the life of equipment, operators have been able to invest funds into other areas
ServiceSport focuses on optimising assets
Graham Bertrand
PSLT

www.HCMmag.com/PSLT

For the past four years, PSLT has maintained an all-inclusive contract with Places for People Leisure (PFP).

In the earlier stages of our partnership, PFP faced challenges such as extended equipment downtime and torn upholstery. We addressed these issues, reducing downtime and enhancing the gym experience and our upholstery team regularly visits PFP’s gyms to attend to repairs. The feedback from members and PFP has been overwhelmingly positive.

The utilisation of our client portal has streamlined the process of reporting, tracking, and completing repairs. This system ensures that servicing is automatically scheduled, without requiring customer prompts.

Proactively investing in maintenance proves more cost-effective than dealing with the aftermath of neglected equipment. Negligence can expose any health club to legal liability if a member is injured due to faulty kit, leading to lawsuits and reputational damage.

Equipment maintenance is pivotal to the success of a club, as malfunctions breed frustration.

Asset lifespan is also improved by good maintenance practices. This not only maximises initial investment, but also reduces the need for costly replacements. Well-maintained equipment also saves money on energy costs.

A health club’s commitment to equipment upkeep signals professionalism and care for members.

Negligence can expose a club to legal liability if a member is injured due to faulty kit
Keeping equipment in tip top condition signals to members that an operator cares / photo: Shutterstock / Gorodenkoff
Steve Woolle
GymKit UK
photo: Steve Ruffell

www.hcmmag.com/gymkituk

Some operators are happy to spend vast sums kitting out their gym with the latest gear but skimp on servicing equipment to save money and while I empathise, missing a service is a false economy.

Prevention is key. Much like having your car serviced, if caught early enough most issues can be dealt with quickly, preventing further problems.

Often, it’s engineers’ travel costs that rack up the most expense and this can be reduced by consolidating call-outs – we strive to book in advance, so we can attend multiple sites in one day.

Health club owners take a sigh of relief when we diagnose and fix a piece of equipment for a fraction of the cost it would take to replace and most equipment can be fixed in situ, meaning members don’t have to go weeks without access.

Travel costs are reduced by consolidating call-outs
New agreements are changing the servicing landscape / photo: Shutterstock / Ground Picture
Ben Steadman
Inspace Fitness
photo: Inspace Fitness

www.hcmmag.com/inspace

Luxe Fitness in the UK is one of our clients. We’ve taken on the servicing of all its products and bundled it with a new installation, giving them a cost-saving, first-time fixed rates and fewer call-out charges, because we’re taking care of them in every way we can.

We even service other manufacturers’ products on-site to save them the time and effort of working with multiple providers.

There’s a misconception that you need to commit to stretched-out service and warranty packages, which you pay the earth for, but if the product is as good as the manufacturer states, let them deliver on that promise.

We’re more than happy to stand behind the products we sell and at the end of the term, to give well-priced, sensible extended servicing and warranty terms.

Good maintenance is a strategic investment in the longevity of equipment. Timely and effective maintenance can extend its lifespan, saving significant costs long-term.

If the product is as good as the manufacturer states, let them deliver on that promise
Inspace Fitness also services other products / photo: Inspace Fitness
Steve Ruffell
Orbit4
photo: Orbit4

www.technogym.com

Equipment maintenance is paramount to the success of a health club and the utilisation of a digital asset management platform enhances its importance by streamlining maintenance processes, facilitating proactive monitoring and optimising resource allocation.

Our asset management platform includes digital service ticketing. With this feature, our clients can swiftly log and prioritise maintenance requests and issues, ensuring that all the correct information is sent to their maintenance provider the first time. This speed ensures that maintenance tasks are addressed promptly, reducing the time it takes to resolve issues and minimising equipment downtime. Clients can also access records of past maintenance tasks, track the progress of ongoing issues and generate reports for analysis and future planning.

It’s important to note that servicing and maintenance isn’t a generic, one-size-fits-all matter. In reality, each piece of equipment can have unique maintenance requirements based on factors such as usage patterns, environmental conditions and manufacturer recommendations. A digital asset management platform allows for the customisation of maintenance plans, taking these factors into consideration.

Leveraging service and maintenance data combined with asset depreciation information collected in the asset management platform allows our clients to make informed decisions about the lifecycle of their equipment. By analysing historical maintenance data and tracking asset depreciation trends, our clients can accurately determine the optimal time to sell or replace assets.

A digital asset management platform allows clients to log and prioritise maintenance requests and issues
Orbit4's asset management platform / Photo: ORBIT4
https://www.leisureopportunities.co.uk/images/2024/158432_311205.jpg
Skipping equipment services costs fitness operators in the long run. Providers tell Steph Eaves why such management is essential
Latest News
Having redefined the model of public-private collaboration in Spain, Go Fit is now expanding into ...
Latest News
Planet Fitness has become the subject of a hate campaign by certain groups of consumers ...
Latest News
Recovery, social wellness and longevity were talking points at PerformX recently, tipped by many speakers ...
Latest News
Industry experts are gathering in Cologne for today's European Health & Fitness Forum (EHFF), followed ...
Latest News
Jason Worthy has been appointed group CEO of Myzone to lead the 'next stage of ...
Latest News
John Kersh has announced he is leaving boutique franchisor, Xponential Fitness, after eight years with ...
Latest News
Oxygen Consulting is about to launch its first UK Padel Report, which investigates this fast-growing ...
Latest News
Global publishing outfit, Leisure Media, has announced details of its new annual conference for decision-makers ...
Latest News
Portugese footballer, Cristiano Ronaldo, has launched a health and wellness app that harmonises advice on ...
Latest News
Disturbing new research has found BMI completely fails as an accurate measure of obesity in ...
Latest News
A new urban city centre in Gothenburg, Sweden is in development with the aim of ...
Featured supplier news
Featured supplier news: Sibec EMEA to blend fitness with luxury at Fairmont Monte Carlo
Experience the pinnacle of fitness and luxury at the premier industry event, Sibec EMEA, set against the breathtaking backdrop of the Fairmont Monte Carlo this Autumn.
Featured supplier news
Featured supplier news: Panatta to showcase innovation at major fitness and bodybuilding events in 2024
Panatta will consolidate its global presence throughout 2024 by attending a host of major industry events around the globe.
Company profiles
Company profile: ukactive
ukactive is the UK’s leading not-for-profit membership body for the physical activity sector, bringing together ...
Company profiles
Company profile: CoverMe Ltd
CoverMe Fitness is an on-demand group exercise cover app that connects qualified and insured instructors ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
FIBO press release: FIBO 2024: Billion-euro fitness market continues to grow
11 to 14 April saw the fitness industry impressively demonstrate just how innovative it is in fulfilling its responsibility for a healthy society at FIBO in Cologne. Over 1,000 exhibitors and partners generated boundless enthusiasm among 129,668 visitors from 114 countries.
Featured press releases
KeepMe press release: Keepme launches Open-House Sessions – providing pressure-free platform insights
Keepme has this week announced a new initiative. Its ‘Open-House Sessions’ are set to offer a comprehensive insight into the platform's AI-powered technologies, intuitive design and extensive functionality.
Directory
Snowroom
TechnoAlpin SpA: Snowroom
Lockers
Fitlockers: Lockers
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
salt therapy products
Saltability: salt therapy products
Cryotherapy
Art of Cryo: Cryotherapy
Spa software
SpaBooker: Spa software
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
22-24 Apr 2024
Galgorm Resort, York,
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
Search news, features & products:
Find a supplier:
We Work Well Events
We Work Well Events
Partner sites