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The Leisure Media Company Ltd
The Leisure Media Company Ltd
The Leisure Media Company Ltd
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FITNESS, HEALTH, WELLNESS

features

Advertisement promotion: Gladstone promotion

Sheffield International Venues (SIV) has been a Gladstone customer for 13 years and we use Plus2 member management software, including the Connect online booking and Kiosk self-service systems, across all 10 of our sports and leisure sites

Published in Health Club Management 2014 issue 2
After just 10 weeks we had already seen significant time - and cost-savings in terms of operations.

Last May, we decided to extend the package even further by introducing Gladstone’s Learn2 course management tool, not only for swimming – which we knew other operators had had good success with – but also for a range of other coached activities. We launched Learn2 at Springs Leisure Centre and Ponds Forge International Sports Centre, across five activities: swimming, diving, trampolining, gymnastics and football.

After just 10 weeks we had already seen significant time- and cost-savings in terms of operations. Just looking at Ponds, where we offer swimming, diving and trampolining, we worked out that during a standard 10-week term, staff spent 52 hours doing payment reminders, following up late payments and rebooking courses. With Learn2’s Customer Contact feature, which emails customers automatically when payments are due, we no longer need to worry about chasing people up; as a result, that figure is now just five hours, as we only need to do the rebooks manually. Plus, we’re saving a lot of time on movements (letting customers know when their child is ready to move up a class) as this is also taken care of by Customer Contact, rather than by the old method of sending out letters or calling customers.

Once we launch the Home Portal feature – which allows customers to view their child’s progress and move them up a class online – we expect to see even greater time-savings. Our reason for delaying this was to allow all of our staff to familiarise themselves with the system and iron out teething troubles. It also gave us time to create a branded look for the portal that would complement our own website. Home Portal will go live at Springs in the next couple of weeks, and subject to its success there, we will roll it out across all sites with Learn2.

Although Learn2 is best known for swimming, we’ve found it to be equally effective across all courses where we’ve introduced it. We now have six sites using the system across the five sports mentioned, and we plan to launch it at a further three sites later this year with athletics, ice-skating and tennis, too. At that point, all of our coached activities will be managed through Learn2.”

Beverley Baker, Aquatics & Gymnastics Manager, Sheffield International Venues

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Learn2 is known for swimming, but SIV have also successfully used it for other sports such as football
Learn2 is known for swimming, but SIV have also successfully used it for other sports such as football
Learn2 is known for swimming, but SIV have also successfully used it for other sports such as football
Learn2 is known for swimming, but SIV have also successfully used it for other sports such as football
https://www.leisureopportunities.co.uk/images/HCM2014_2advert.gif
Learning with Learn2
Beverley Baker, Aquatics & Gymnastics Manager, Sheffield International Venues,Gladstone promotion
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features

Advertisement promotion: Gladstone promotion

Sheffield International Venues (SIV) has been a Gladstone customer for 13 years and we use Plus2 member management software, including the Connect online booking and Kiosk self-service systems, across all 10 of our sports and leisure sites

Published in Health Club Management 2014 issue 2
After just 10 weeks we had already seen significant time - and cost-savings in terms of operations.

Last May, we decided to extend the package even further by introducing Gladstone’s Learn2 course management tool, not only for swimming – which we knew other operators had had good success with – but also for a range of other coached activities. We launched Learn2 at Springs Leisure Centre and Ponds Forge International Sports Centre, across five activities: swimming, diving, trampolining, gymnastics and football.

After just 10 weeks we had already seen significant time- and cost-savings in terms of operations. Just looking at Ponds, where we offer swimming, diving and trampolining, we worked out that during a standard 10-week term, staff spent 52 hours doing payment reminders, following up late payments and rebooking courses. With Learn2’s Customer Contact feature, which emails customers automatically when payments are due, we no longer need to worry about chasing people up; as a result, that figure is now just five hours, as we only need to do the rebooks manually. Plus, we’re saving a lot of time on movements (letting customers know when their child is ready to move up a class) as this is also taken care of by Customer Contact, rather than by the old method of sending out letters or calling customers.

Once we launch the Home Portal feature – which allows customers to view their child’s progress and move them up a class online – we expect to see even greater time-savings. Our reason for delaying this was to allow all of our staff to familiarise themselves with the system and iron out teething troubles. It also gave us time to create a branded look for the portal that would complement our own website. Home Portal will go live at Springs in the next couple of weeks, and subject to its success there, we will roll it out across all sites with Learn2.

Although Learn2 is best known for swimming, we’ve found it to be equally effective across all courses where we’ve introduced it. We now have six sites using the system across the five sports mentioned, and we plan to launch it at a further three sites later this year with athletics, ice-skating and tennis, too. At that point, all of our coached activities will be managed through Learn2.”

Beverley Baker, Aquatics & Gymnastics Manager, Sheffield International Venues

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Learn2 is known for swimming, but SIV have also successfully used it for other sports such as football
Learn2 is known for swimming, but SIV have also successfully used it for other sports such as football
Learn2 is known for swimming, but SIV have also successfully used it for other sports such as football
Learn2 is known for swimming, but SIV have also successfully used it for other sports such as football
https://www.leisureopportunities.co.uk/images/HCM2014_2advert.gif
Learning with Learn2
Beverley Baker, Aquatics & Gymnastics Manager, Sheffield International Venues,Gladstone promotion
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Charitable trust, Mytime Active, has removed all single-use plastic overshoes from its swimming pools and ...
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Community Leisure UK is helping the drive to Net Zero with the launch of a ...
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Operator Circadian Trust has launched a five-year growth drive designed to support health and wellbeing ...
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Featured supplier news: Sibec EMEA to blend fitness with luxury at Fairmont Monte Carlo
Experience the pinnacle of fitness and luxury at the premier industry event, Sibec EMEA, set against the breathtaking backdrop of the Fairmont Monte Carlo this Autumn.
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Company profile: BLK BOX
BLK BOX is recognised as a trusted authority in strength equipment and facility design. Through ...
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Company profile: Inspace Fitness
Inspace Fitness is an exciting, fast growing, fitness equipment, gym design and equipment service supplier ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Zoom Media press release: Zoom Media launches ‘livegood' wellness channel to deliver in-club entertainment on consoles and screens
Zoom Media, a leading provider of digital media solutions for health clubs, has launched a proprietary wellness content channel called Livegood – a digital hub of health and wellness media.
Featured press releases
Power Plate UK press release: Power plate + red light therapy: life-changing ‘biostacking’
“We combine Power Plate and red light therapy in all our small group classes,” says Natt Summers, founder and owner of Accomplish Fitness in Hungerford, Berkshire.
Directory
salt therapy products
Saltability: salt therapy products
Snowroom
TechnoAlpin SpA: Snowroom
Spa software
SpaBooker: Spa software
Cryotherapy
Art of Cryo: Cryotherapy
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Lockers
Fitlockers: Lockers
Property & Tenders
Loughton, IG10
Knight Frank
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Grantham, Leicestershire
Belvoir Castle
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Diary dates
22-24 Apr 2024
Galgorm Resort, York,
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
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Diary dates
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Diary dates
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Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
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REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
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Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
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