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Your search for 'customer insight' returned 28 results
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Active Insight’s Julie Allen talks us through the results of the UK’s Moving Communities Customer Experience Survey.
HCM Handbook 2025
The Gym Group’s CEO gives HCM a progress report, a year after he made the move from the world of media to the fitness industry
HCM issue 10 2024
A consumer insight service from Savanta and trade body UK Active will support the sector to adopt more customer-centric practices, says Liz Terry
HCM issue 5 2024
From member payments to virtual classes, the latest software integrations can take health and fitness operations to the next level. Providers tells us about their most in-demand offerings
HCM issue 5 2024
Members of HCM’s senior-level industry panel share their thoughts with Kath Hudson on the challenges and opportunities that lie ahead
HCM issue 1 2024
As the sector in the UK welcomes more members and sees record market value, Leisure DB’s David Minton explains The State of the UK Fitness Industry Report 2023
HCM issue 6 2023
More than 100 industry delegates met in person at the annual active-net event at Eastwood
Hall in Nottingham on 23-24 March.
promotion •
06 Apr 2022
Sport England’s new monitoring and insight study will track the impact of the National Leisure Recovery Fund and its impact on communities, says Mike Hill
HCM issue 3 2021
Fitness, sport and leisure sector professionals who have continued to deliver services to
their communities throughout the pandemic are to be celebrated at industry networking
and educational event, active-net 2021.
news •
19 Jan 2021
Leisure-net is running a repeat of its initial Post Lockdown Recovery Survey, in order to
gauge
consumer confidence within the fitness industry following the second lockdown.
news •
17 Nov 2020
Blair McHaney has developed a guide to navigating customer sentiment
HCM issue 6 2020
New research gauges the feelings of members about returning to the gym
HCM issue 6 2020
Members of Gen Z have come of age
and are now some of the most engaged
consumers of fitness. Researchers,
leisure-net, look at the numbers
HCM issue 9 2019
active-net is supporting the work of blood cancer charity, DKMS, by encouraging greater
awareness of stem cell donation within the BAME community.
product innovation •
11 Mar 2019
Winners of the inaugural ukactive Awards were revealed at a gala dinner in Manchester last night
(21 June), as part of the three-day Active Uprising event.
news •
22 Jun 2018
One of Britain’s greatest swimmers, Olympic
medallist, Steve Parry, has been confirmed as
active-net 2018’s after dinner speaker.
product innovation •
23 Nov 2017
Former Leicester Tigers and England international rugby player, Leon Lloyd will address
active-net 2017 delegates on the challenges he faced when entering the ‘real world’ after
injury ended his career.
news •
29 Nov 2016
Leading customer insight provider for the active leisure
sector, Leisure-net has launched sales-Focus, a unique
set of membership sales tools.
product innovation •
15 Nov 2016
Leisure professionals planning to attend this year’s Quest and CIMSPA annual conferences
will be able to save themselves a trip, after the bodies announced the meetings would be
combined into a two-day event.
news •
07 Jan 2016
Touchstone Partners’ Tim Baker looks at the journey to becoming – and staying – a health club member
HCM issue 10 2015
Leisure Industry Week relaunches this month having been acquired by BodyPower. We look ahead to what’s on offer this year
HCM issue 9 2015
Physical activity sector firms will soon be able to measure how they stack up against rival
businesses, thanks to new benchmarking insights being provided to Flame Awards
entrants as part of their feedback report.
news •
23 Jun 2015
Leisure-net Solutions will soon kick off its physical
activity management training scheme having become
– along with Right Directions – the first accredited
CIMSPA Skills Development Partners for Endorsed
Training.
news •
17 Nov 2014
Andy Kay and Mhairi FitzPatrick, the pair behind ARK Leisure and London’s 37°
health clubs, have launched a new leisure-focused funding venture called
Socius Investing.
news •
09 May 2014
Leisure-net Solutions and David Monkhouse Consulting have announced they
are to merge as of 1 April, having found significant synergy between the two
leisure consultancies while working together on recent projects.
news •
28 Mar 2014
More than a third (42 per cent) of senior managers in the UK's health and fitness industry are confident
that the performance of their business will improve over the next 12 months.
news •
29 Nov 2012
Leisure Industry Week 2012, 'Where Innovation Meets Inspiration', has kicked off at Birmingham's National
Exhibition Centre today with a show floor packed with more than 300 suppliers.
news •
18 Sep 2012
South Suffolk Leisure Trusts (SSL) has introduced a new personal development programme designed to improve the people skills of its staff.
news •
06 Apr 2009
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Latest News
Australia’s fast-growing fitness network, Viva Leisure, is adding a low-cost gym brand to its already ...
Latest News
Speedflex has launched a strength training programme for 10 to 16-year-olds, to make it safer, ...
Latest News
Tewinbury Farm Hotel in Hertfordshire, UK is expanding its premium leisure proposition with the launch ...
Latest News
Work is underway in Madrid on one of Europe’s most significant multi-functional complexes, ...
Latest News
PureGym is encouraging people to step away from their screens and go for a walk, ...
Latest News
Small improvements to sleep, diet quality, and physical activity, made in combination lead to a ...
Latest News
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions that measure 65,000sq m, will ...
Latest News
The Yard Gym (TYG) is to become Nike Training’s official global training partner in a ...
HCM promotional features
Sponsored
Starpool supports Olympic champion Marcell Jacobs, says Riccardo Turri
HCM promotional features
Sponsored
Third Space partnered with IndigoFitness to deliver a
bespoke training space for its new club at The Whiteley
HCM promotional features
Sponsored
David Lloyd is stepping up its commitment to women’s health as it continues to explore what fit-for-purpose looks like for the female population
HCM promotional features
Sponsored
SnowDome Fitness has added 50 per cent more space with cutting-edge Technogym solutions
HCM promotional features
Sponsored
Find out how your gym can tap into the corporate wellness boom
HCM magazine
Raphael Cuomo explores the
powerful link between addiction,
health and behaviour change
HCM magazine
Small improvements to sleep, diet and physical activity have major benefits for the heart, according to new research from the University of Sydney
HCM magazine
For every member with a tripod and a big following, there are others irritated at the way equipment is being hogged or wary they’ll be in the background on someone’s Insta feed. Do influencers offer valuable, free marketing or are they just a nuisance? Kath Hudson finds out how operators are responding
HCM magazine
Strength training is evolving,
driven by changing consumer
preferences. Julie Cramer talks
to innovators about how their
products are meeting this demand
HCM magazine
HCM People
Jamie Clements
The Breath Coach“I experienced a blissful feeling of joy I hadn’t felt since I was a kid”
Read the latest issue
Opinion
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Featured supplier news
Celebrating its milestone 5th anniversary, W3Fit EMEA returns in 2026 with an unmissable
gathering of the Health & Fitness industry’s most influential leaders.
Featured supplier news
Elevate is set to celebrate its 10th anniversary in style this June, with organisers
confirming the event’s largest-ever drinks reception as registrations continue to run more
than 10% ahead of last year.
Company profiles
Ziva is an elite-performance fitness brand that designs, manufactures, delivers, and services premium resistance training, ...
Company profiles
Make Your Gym offers a full-service, strategic partner supporting gym owners with all aspects of ...
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