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FITNESS, HEALTH, WELLNESS

features

Sponsored: Fitronics: connecting the industry

Cheriee Wales reports from the recent Fitronics and Proinsight ConnectCX conference and CoursePro Summit

Published in Health Club Management 2023 issue 9
L-R, Keith Smith, Donna Collins, David Minton, Ruth Edwards and Timothy Matthias / photo: Fitronics
L-R, Keith Smith, Donna Collins, David Minton, Ruth Edwards and Timothy Matthias / photo: Fitronics
The talks throughout and the expert panel were really insightful, with realistic proposed outcomes and deliverables

On 3rd and 4th October Fitronics hosted ConnectCX, a customer experience-focussed event, organised in partnership with consumer insight outfit, Proinsight, as well as the annual CoursePro Summit for leisure industry professionals.

Across the two days Fitronics was joined by industry renowned speakers including Dr Paul Bedford from Retention Guru who spoke at ConnectCX about Disney’s Imagineering teams and what it takes to deliver a positive and superior experience across every level in a business.

Jill Spencer at Proinsight talked about mystery shopping to understand and highlight any opportunities to affect positive change through data monitoring and tracking and Keith Smith spoke on both days on the importance of creating moments that lead to feelings and ultimately drive behaviour and how – through the use of language and simple communication – brands can relate to their customers in a more positive manner.

The CoursePro Summit
Opening the CoursePro Summit on the second day was Katie Ellis Carrigg, head of partnerships at Liverpool FC Foundation who delivered an inspirational and motivational session on inclusivity and diversity within sports.

David Minton, founder of LeisureDB, shared the latest data, trends and insights from the State of the Swimming Industry Report 2023, provoking debate and discussion around the number of closures across private and public pools.

As well as the keynotes, panel discussions also took place. Day one was hosted by sales training expert, Marina Thomas, with fellow industry leaders from Pro-Insight, Fitronics and Alliance Leisure.

Day two saw Steve Scales, chief revenue officer at Gladstone Software, lead the conversation, with figureheads joining the panel from Swim England (Ruth Edwards), Virgin Active (Donna Collins) and UK Active (Timothy Matthias).

“The talks throughout and the expert panel were really insightful, a good level of knowledge was delivered while keeping it relatable and with realistic proposed outcomes and deliverables,” said Lewis Thompson from Future Fit.

More: www.fitronics.com and www.proinsight.com

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
The event in full swing / photo: Fitronics
The event in full swing / photo: Fitronics
Marc Jones, head of customer experience at Fitronics / photo: Fitronics
Marc Jones, head of customer experience at Fitronics / photo: Fitronics
Leisure DB founder, David Minton / photo: Fitronics
Leisure DB founder, David Minton / photo: Fitronics
The Fitronics team welcomed delegates / photo: Fitronics
The Fitronics team welcomed delegates / photo: Fitronics
Keith Smith energised delegates / photo: Fitronics
Keith Smith energised delegates / photo: Fitronics
https://www.leisureopportunities.co.uk/images/2023/83651_727032.jpg
Cheriee Wales reports from the recent Fitronics and Proinsight ConnectCX conference and CoursePro Summit. #sponsoredpost
Promotion Fitronics, Fitronics and Proinsight ConnectCX conference, CoursePro Summit, Cheriee Wales, Dr Paul Bedford, Retention Guru, Jill Spencer, Proinsight,Customer experience design
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features

Sponsored: Fitronics: connecting the industry

Cheriee Wales reports from the recent Fitronics and Proinsight ConnectCX conference and CoursePro Summit

Published in Health Club Management 2023 issue 9
L-R, Keith Smith, Donna Collins, David Minton, Ruth Edwards and Timothy Matthias / photo: Fitronics
L-R, Keith Smith, Donna Collins, David Minton, Ruth Edwards and Timothy Matthias / photo: Fitronics
The talks throughout and the expert panel were really insightful, with realistic proposed outcomes and deliverables

On 3rd and 4th October Fitronics hosted ConnectCX, a customer experience-focussed event, organised in partnership with consumer insight outfit, Proinsight, as well as the annual CoursePro Summit for leisure industry professionals.

Across the two days Fitronics was joined by industry renowned speakers including Dr Paul Bedford from Retention Guru who spoke at ConnectCX about Disney’s Imagineering teams and what it takes to deliver a positive and superior experience across every level in a business.

Jill Spencer at Proinsight talked about mystery shopping to understand and highlight any opportunities to affect positive change through data monitoring and tracking and Keith Smith spoke on both days on the importance of creating moments that lead to feelings and ultimately drive behaviour and how – through the use of language and simple communication – brands can relate to their customers in a more positive manner.

The CoursePro Summit
Opening the CoursePro Summit on the second day was Katie Ellis Carrigg, head of partnerships at Liverpool FC Foundation who delivered an inspirational and motivational session on inclusivity and diversity within sports.

David Minton, founder of LeisureDB, shared the latest data, trends and insights from the State of the Swimming Industry Report 2023, provoking debate and discussion around the number of closures across private and public pools.

As well as the keynotes, panel discussions also took place. Day one was hosted by sales training expert, Marina Thomas, with fellow industry leaders from Pro-Insight, Fitronics and Alliance Leisure.

Day two saw Steve Scales, chief revenue officer at Gladstone Software, lead the conversation, with figureheads joining the panel from Swim England (Ruth Edwards), Virgin Active (Donna Collins) and UK Active (Timothy Matthias).

“The talks throughout and the expert panel were really insightful, a good level of knowledge was delivered while keeping it relatable and with realistic proposed outcomes and deliverables,” said Lewis Thompson from Future Fit.

More: www.fitronics.com and www.proinsight.com

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
The event in full swing / photo: Fitronics
The event in full swing / photo: Fitronics
Marc Jones, head of customer experience at Fitronics / photo: Fitronics
Marc Jones, head of customer experience at Fitronics / photo: Fitronics
Leisure DB founder, David Minton / photo: Fitronics
Leisure DB founder, David Minton / photo: Fitronics
The Fitronics team welcomed delegates / photo: Fitronics
The Fitronics team welcomed delegates / photo: Fitronics
Keith Smith energised delegates / photo: Fitronics
Keith Smith energised delegates / photo: Fitronics
https://www.leisureopportunities.co.uk/images/2023/83651_727032.jpg
Cheriee Wales reports from the recent Fitronics and Proinsight ConnectCX conference and CoursePro Summit. #sponsoredpost
Promotion Fitronics, Fitronics and Proinsight ConnectCX conference, CoursePro Summit, Cheriee Wales, Dr Paul Bedford, Retention Guru, Jill Spencer, Proinsight,Customer experience design
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In the same week as tennis legend, Andre Agassi, was appointed to the board of ...
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According to a pilot study by Yale School of Medicine, exercise can not only slow ...
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Self Esteem Brands (SEB), owner of Anytime Fitness, has released year-end results which show year-on-year ...
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Basic-Fit has introduced a new approach to tackle gymtimidation and create an inclusive environment in ...
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Speaking exclusively in the current issue of HCM magazine, Third Space CEO, Colin Waggett, says ...
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Australian exercise and active health trade body, AUSactive, has partnered with the national Royal Life ...
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Featured supplier news
Featured supplier news: Panatta shares the secrets behind the Three Angles Biceps Machine
Panatta’s Three Angles Bicep Machine is designed for training the main elbow flexor muscles; the biceps brachii and brachialis.
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Wattbike is chosen by the world’s top sporting teams, elite athletes, coaches, plus hundreds of ...
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Company profile: miha bodytec
Founded in 2007 in Gersthofen, Germany, miha bodytec is the market-leading supplier of Electro Muscle ...
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Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Precor UK press release: Precor launches new functional strength training line powered by BeaverFit
Precor, trusted fitness solution provider to more than 14,000 global facilities, has selected BeaverFit, the world’s largest supplier of fitness equipment to U.S. and NATO militaries, to design and manufacture their new functional training line.
Featured press releases
The Health & Fitness Institute press release: THFI Launches Wellness Coaching Qualification Aimed at NHS Relief and Economic Boost
Recent data from UK Active has revealed that a shocking 25% of the UK’s population is classed as ‘inactive,’ averaging less than 30 minutes of exercise a week.
Directory
Lockers
Fitlockers: Lockers
Spa software
SpaBooker: Spa software
Salt therapy products
Himalayan Source: Salt therapy products
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Cryotherapy
Art of Cryo: Cryotherapy
Snowroom
TechnoAlpin SpA: Snowroom
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
11-14 Apr 2024
Exhibition Centre , Cologne, Germany
Diary dates
22-24 Apr 2024
Galgorm Resort, York,
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
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