Please note the smoothness and quality of the stream will depend on each individual's connection speed and device, as well as the signal at the location.

• Ensure that the audio is not muted at the bottom of the video window.

• If the player stops for any reason, try refreshing the page.

• While we will do our utmost to provide a smooth stream, as with any live broadcast there are factors which can cause the stream to buffer, freeze or fail which are beyond our control. Accordingly, we cannot make any guarantee that the live stream will be uninterrupted or error-free.

• All webcast copyright, music licence and radio frequency fees have been met in accordance with current UK regulations.

Troubleshooting guide