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Keeping members actively engaged has never been more important. Abi Harris reports on the latest ideas and inspiration from the Retention Convention
HCM issue 1 2022
Creating workout experiences will be the main theme of this year's Retention Convention, which will
be held as an online event on 9 December 2021.
news •
07 Oct 2021
Paul Bedford identifies patterns of member behaviour as gyms reopen
HCM issue 6 2021
The Retention Convention saw experts sharing exciting examples of best practice around customer relationship building
HCM issue 1 2021
Self-knowledge, a customer-focused
company culture and utilising your data
are key to retaining members, say experts
at this year’s Retention Convention
HCM issue 6 2019
A happy workforce and the impact this has on member retention was the topic of the day at this
year's Retention Convention.
news •
26 May 2017
Two more industry greats have been added to the list
of experts at this year’s Retention Convention.
product innovation •
11 May 2017
The Retention Convention will focus on the impact a happy workforce has on retaining
leisure centre, gym and health club members at its event in May.
news •
08 Mar 2017
Retention is not the opposite of attrition. Big data is not the same as large data. Real
brand engagement is about understanding the person that's right in front of you.
news •
07 Jun 2016
The Retention Convention is back for 2016 with a second installment, featuring a bumper
cast of health and fitness speakers who will focus on how to improve customer
experiences.
news •
07 Mar 2016
Retention expert Dr Paul Bedford is to hold an extended Retention Convention in the UK
next year, focusing on improving customer experiences in the increasingly competitive
gym market.
news •
03 Dec 2015
Operators must harness the power of positive feedback to enhance their services, facilities and brands
HCM issue 7 2015
Health club operators across the globe are being offered the chance to gain key business
insights from industry renowned retention experts via a live stream of next month’s
Retention Convention.
news •
15 Apr 2015
Retention Guru Dr Paul Bedford is to launch a new app providing health club and leisure
centre operators with retention advice at their fingertips.
news •
19 Mar 2015
A number of the health and fitness industry’s leading retention experts are to
stage a one-off UK conference examining how to hold on to gym members in a
fast-changing market.
news •
19 Jan 2015
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“Nuffield Health has 8,300 assets that are outside the original manufacturer’s warranty and are now being maintained by ServiceSport UK ”
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Francesca Cooper-Boden says
health assessment services can
boost health club retention
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The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
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University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
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Epassi, a provider of workplace wellness benefits, is creating a fitter
and more productive workforce, one membership at a time
HCM magazine
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
HCM magazine
HCM People
Dr Jonathan Leary
Founder, Remedy Place“It was as though the whole world woke up at the same time”
HCM magazine
HCM People
Cristiano Ronaldo
Footballer and entrepreneur“Taking care of your physical and mental health is essential for a fulfilling life”
HCM magazine
Egym has announced deals designed to position it for growth acceleration, as Kath Hudson reports
HCM magazine
“The goal is for all new centres to be Net Zero. Sustainability is something we’re investing heavily in across the business”
Current vacancies
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c£65,000pa + pension + benefits
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Featured supplier news
Panatta will consolidate its global presence throughout 2024 by attending a host of major
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Featured supplier news
Study Active has legally acquired the name “Premier Global” and select Premier Global
branding assets from Assessment Technologies Institute LLC, part of Ascend Learning in the
US.
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The company’s core business is the provision of facility development and support for local authorities, ...
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BLK BOX is recognised as a trusted authority in strength equipment and facility design. Through ...
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