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Greg Bradley looks at the shift towards strength training in gyms and advises on how operators can create the ultimate training environment
HCM issue 5 2026
Do influencers bring valuable marketing to clubs, or simply cause harm to other members? Kath Hudson asks the experts
HCM issue 5 2026
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
news •
28 May 2026
All the news from the show, as it gets set to mark its 10th anniversary
HCM issue 4 2026
Having invested in a wealth of health and fitness businesses, Mastrov tells Liz Terry why he’s bought back the company he started in 1983 – 24-Hour Fitness.
HCM issue 3 2026
Curt and Tammy Tambornino have acquired Escape Fitness USA, adding to their portfolio of
fitness and performance brands that includes Dynamic Fitness & Strength, Dynamic Fabrication
and Finishing, and Exerfly.
news •
20 Feb 2026
A Total Fitness report finds the UK health club sector has headroom for growth
HCM issue 2 2026
The UK fitness industry has significant headroom for growth, consumers are prioritising their
spend on fitness and the importance of cleaners is being underestimated, according to a report
released today.
news •
10 Feb 2026
Work has started on the £68.7 million refurbishment of the historic Kings Hall Leisure Centre in
Hackney, with a planned reopening in early 2029.
news •
29 Jan 2026
The MD of Active Insight says the sector can use data to deliver more powerful member experiences and outcomes
HCM issue 1 2026
Hyperice, the recovery and movement-enhancement technology business, has entered into a
partnership with health and wellbeing music specialists Myndstream to redefine recovery
services.
product innovation •
21 Jan 2026
Sport England’s continuous improvement tool, Quest, is being updated for 2026 with two new
products to simplify the process – Quest for Facilities for individual sites and Quest Active
Wellbeing for contracts or places.
news •
18 Dec 2025
The founder and CEO of MoreYoga talks to HCM about making high quality yoga affordable and accessible for all
HCM issue 2 2026
PureGym will be maintaining the momentum of its swift rollout next year, with 60 to 65 new
sites planned, in line with this year’s new club tally.
news •
02 Dec 2025
As the popularity of ice bathing and sauna as a recovery tool grows, how can operators best embrace the trend? Kath Hudson reports
HCM issue 10 2025
According to the latest Moving Communities Impact Report visits to leisure centres are rising
and there are encouraging signs of progress with tackling inequalities.
news •
13 Nov 2025
The sector has flipped from being supply-to demand-led, with this being a major focus of the HCM Summit, says Liz Terry
HCM issue 9 2025
Crow Wood Health Club is elevating the member experience with Technogym
HCM issue 9 2025
Recovery business, Hyperice, has partnered with music for wellbeing experts, Myndstream, to
deliver a solution for operators looking to elevate recovery offerings.
news •
16 Oct 2025
The finalists of the UK Active Awards 2025 have been announced today (19 August) following a
record number of entries from across the UK’s physical activity sector.
news •
20 Aug 2025
The new COO of Nuffield Health talks to Kate Cracknell about plans to take the brand’s current health and fitness estate to its highest level yet
HCM issue 7 2025
Following the creditors’ voluntary liquidation of United Fitness Brands (UFB) the assets have
been acquired by a new company, Common Bond, headed up by UFB director, Hilary Rowland.
news •
10 Aug 2025
Orbit4 and GymNation have partnered to drive tech innovation
into the heart of the businesses, transforming operations
HCM issue 6 2025
Active Insight’s Julie Allen talks us through the results of the UK’s Moving Communities Customer Experience Survey.
HCM Handbook 2025
Global sports retailer, Decathlon, has partnered with fitness app, Freeletics, to offer a
training solution that combines a new range of equipment and AI-generated coaching for a
personalised experience.
news •
23 Apr 2025
Changing rooms are being elevated to be the next word in wellness and pampering as operators seek a competitive point of difference, finds Julie Cramer
HCM issue 2 2025
When asked about their operational breakeven point, nine out of 10 club managers are left
without a solid answer. When ROI enters the conversation, the discomfort grows.
promotion •
06 Mar 2025
After a successful year expanding into new territories, In2Fitness is planning to open a further
25 sites in Saudi Arabia in 2025.
news •
10 Feb 2025
Testosterone shots, GLP-1s and wellness – HCM talks to industry leaders about their plans for 2025 and examines current opportunites, threats and trends
HCM issue 1 2025
The team at industry research outfit, Active Insight, celebrate 25 years of advisory work and outline their succession plan to Kate Cracknell
HCM issue 11 2024
Latest News
Peloton has made the strategic acquisition of Pilates start-up, Skōp, to support the expansion of ...
Latest News
Crunch Fitness has announced the launch of Crunch Reform Pilates – its own reformer concept ...
Latest News
The 20th State of the Industry Report from LeisureDB has revealed a resilient, expanding and ...
Latest News
Purpose Brands has announced its entry into the Italian market, having sold the franchise rights ...
Latest News
Fitness First UK is integrating red light therapy into its yoga and Pilates classes through ...
Latest News
Nuffield Health has told HCM that it takes its responsibilities towards its colleagues seriously and ...
Latest News
Technogym has announced the launch of the Run X World Treadmill Championship, the first world ...
Latest News
Shocked by the UK loneliness statistics, charitable trust Mytime Active has been doubling down on ...
HCM promotional features
Sponsored
David Lloyd is stepping up its commitment to women’s health as it continues to explore what fit-for-purpose looks like for the female population
HCM promotional features
Sponsored
Greg Bradley looks at the shift towards strength training in gyms and advises on how operators can create the ultimate training environment
HCM promotional features
Sponsored
Third Space partnered with IndigoFitness to deliver a
bespoke training space for its new club at The Whiteley
HCM promotional features
Sponsored
SnowDome Fitness has added 50 per cent more space with cutting-edge Technogym solutions
HCM promotional features
Sponsored
Starpool supports Olympic champion Marcell Jacobs, says Riccardo Turri
HCM magazine
If the health service is to
survive, we must recognise
that it is a disease service
– and that wellbeing rests with
us, says the activity advocate
and healthy ageing champion.
He talks to Kate Cracknell
HCM magazine
Strength training is evolving,
driven by changing consumer
preferences. Julie Cramer talks
to innovators about how their
products are meeting this demand
HCM magazine
HCM People
Jamie Clements
The Breath Coach“I experienced a blissful feeling of joy I hadn’t felt since I was a kid”
HCM magazine
HCM People
Stephen Price
Founder, SP&Co Group“Working in public health over the last few years has lit up parts of my brain again”
HCM magazine
Raphael Cuomo explores the
powerful link between addiction,
health and behaviour change
Read the latest issue
Opinion
promotion
Featured supplier news
Celebrating its milestone 5th anniversary, W3Fit EMEA returns in 2026 with an unmissable
gathering of the Health & Fitness industry’s most influential leaders.
Featured supplier news
As healthcare continues to shift towards prevention, there’s a growing focus on helping
people stay active, independent and feeling good for longer.
Company profiles
Spirit Fitness is a premier brand within the Dyaco International Inc. portfolio, a global leader ...
Company profiles
Kemitron is a German family-owned company specialising in the development and manufacture of high-quality products ...
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