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Les Mills
Les Mills
Les Mills
Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

Product innovation

Harlands' effective solutions deliver improved income

Harlands has helped us to deliver a smoother joiner journey and we’ve seen a big increase in our web sales
– Rachel Rinkcavage, corporate sales manager

Managing memberships and admin can be time and resource intensive taking your staff away from what they do best – engaging with customers. Compromising customer experience in the age of customer-centricity can be fatal to any business.

There is a better way.

Outsourcing membership management to specialists who empower you with professional support, intelligent insight and smart technology means you optimise your processes and utilise your staff where they are most effective - providing quality brand experience.

Harlands work with over 2,000 UK sites to deliver membership payment management services - processing over 2 million memberships per month. Through extensive work with leisure trusts, management operators and university gyms, Harlands offer simple, effective solutions that deliver improved income, decreased defaulters and increased sales, while allowing staff to focus on engaging with members.

Barnsley Premier Leisure (BPL) were looking for a robust membership management solution that would give them an improved service.

In 12 months, Harlands delivered a significant uplift in revenue by increasing recovered member arrears and reduced defaulters by nearly 50 per cent.

"Harlands has helped us to deliver a smoother joiner journey and we’ve seen a big increase in our web sales which now stands at an impressive 25 per cent," says Rachel Rinkcavage, corporate sales manager.

"The amount that we have been able to recover has allowed us to continue our reinvestment back into the facilities for the benefit of our customers," she added.

To see how working with Harlands could benefit you, please contact us on 01444 449 157, email us at [email protected] or go to www.harlandsgroup.eu

Company Details
Harlands Group
Harlands Group is the leading provider of membership management services to leisure operators, processing over 2.3 million Direct Debits monthly. We do more than process payments, we make life easier and help our clients:

• Earn optimal income on each membership sold – reducing defaulters by 40% or more
• Access a flexible, customisable online joining solution • Reduce internal administration time and cost
• Gain peace of mind that income and data is secure with an FCA authorised payment institution

You provide the passion, we’ll provide the payments. Get in touch today to find out how we can help your organisation.
Address
2nd Floor, Rockwood House,
9-17 Perrymount Road,
Haywards Heath, West Sussex
RH16 3TW UK
Telephone
+44 (0)1444 449157
Managing memberships and admin can be time and resource intensive taking your staff away from what they do best – engaging with customers.
imagesX/THUMB340606_859448_62533.png

Product innovation

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FREE WEBINAR
promotion
This free webinar on 26 January will see our panellists reflect on the changes to work in 2020, and their priorities for 2021.
Opinion: 2021 is the year to prioritise global culture
Featured supplier news
Featured supplier: Core Health & Fitness announces partnership with Énergie Fitness Iberia
Core Health & Fitness is proud to have signed an exclusive supplier agreement for the roll- out of all projected clubs with Énergie Fitness Iberia over the next seven years.
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Featured supplier: Funxtion collaborates with global experts on white paper exploring digital in the future of fitness
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Click on a catalogue to view it online
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Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

Product innovation

Harlands' effective solutions deliver improved income

Harlands has helped us to deliver a smoother joiner journey and we’ve seen a big increase in our web sales
– Rachel Rinkcavage, corporate sales manager

Managing memberships and admin can be time and resource intensive taking your staff away from what they do best – engaging with customers. Compromising customer experience in the age of customer-centricity can be fatal to any business.

There is a better way.

Outsourcing membership management to specialists who empower you with professional support, intelligent insight and smart technology means you optimise your processes and utilise your staff where they are most effective - providing quality brand experience.

Harlands work with over 2,000 UK sites to deliver membership payment management services - processing over 2 million memberships per month. Through extensive work with leisure trusts, management operators and university gyms, Harlands offer simple, effective solutions that deliver improved income, decreased defaulters and increased sales, while allowing staff to focus on engaging with members.

Barnsley Premier Leisure (BPL) were looking for a robust membership management solution that would give them an improved service.

In 12 months, Harlands delivered a significant uplift in revenue by increasing recovered member arrears and reduced defaulters by nearly 50 per cent.

"Harlands has helped us to deliver a smoother joiner journey and we’ve seen a big increase in our web sales which now stands at an impressive 25 per cent," says Rachel Rinkcavage, corporate sales manager.

"The amount that we have been able to recover has allowed us to continue our reinvestment back into the facilities for the benefit of our customers," she added.

To see how working with Harlands could benefit you, please contact us on 01444 449 157, email us at [email protected] or go to www.harlandsgroup.eu

Company Details
Harlands Group
Harlands Group is the leading provider of membership management services to leisure operators, processing over 2.3 million Direct Debits monthly. We do more than process payments, we make life easier and help our clients:

• Earn optimal income on each membership sold – reducing defaulters by 40% or more
• Access a flexible, customisable online joining solution • Reduce internal administration time and cost
• Gain peace of mind that income and data is secure with an FCA authorised payment institution

You provide the passion, we’ll provide the payments. Get in touch today to find out how we can help your organisation.
Address
2nd Floor, Rockwood House,
9-17 Perrymount Road,
Haywards Heath, West Sussex
RH16 3TW UK
Telephone
+44 (0)1444 449157
Managing memberships and admin can be time and resource intensive taking your staff away from what they do best – engaging with customers.
imagesX/THUMB340606_859448_62533.png

Product innovation

For over 30 years, ASPA International has designed and built high-quality spas for the hotel,
Ariston’s electric water heaters create hot water cost-effectively, ensuring gym-goers can enjoy a post-workout shower,
I started running when I was 12 years old, a skinny girl with an afro.
How Will Fitness Evolve In 2021? Uscreen is the premier video monetization platform on a
While leisure operators can generate interest and build an audience fairly easily, the challenge is
Snap Fitness franchisee, Kunal Patel, is kitting out all staff – from personal trainers to
MyZone Group Ltd
MyZone Group Ltd
Red light therapy equipment supplier, Red Light Rising has partnered with Aidan Robinson of ITRM
Playfinder has launched Bookteq, a booking system aimed at increasing revenue for operators of independent
Anytime Fitness, the UK’s leading 24/7 high-spec gym operator, has partnered with Gympass to give
With the launch of 22 SERIES, a pioneering, new cardio line powered by iFit® –
Active IQ has launched its Level 3 Award in Understanding the Development and Delivery of
Functional training gym, The Shredquarters, has moved into franchising, partnering with Physical Company to support
Volution – the leading data solutions specialist for the fitness industry – has launched a
Miha Bodytec GmbH
Miha Bodytec GmbH
In collaboration with ukactive, FunXtion has driven a global discussion with some of the world’s
The COVID-19 pandemic has temporarily halted opportunities to gather in-person to discuss vital topics relating
Core Health & Fitness, an industry leader in commercial fitness products, has revealed a partnership
When facing lockdown restrictions, Frame successfully adapted its in-club experience to an online offering for
Frontline work has never been more important and frontline workers are the largest class of
Matrix Fitness, the commercial brand of Johnson Health Tech, has announced the renewal of its
Premier Software Solutions' flagship business management system, Core by Premier Software, is the leading single
Volution.fit
Volution.fit
Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual
Power Plate, the global leader in whole-body vibration training equipment, is encouraging its community to
Join the second Annual Fitness & Active Brands Summit and walk away with the expertise
fibodo Limited
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1 - 20 of 1,838
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FREE WEBINAR
promotion
This free webinar on 26 January will see our panellists reflect on the changes to work in 2020, and their priorities for 2021.
Opinion: 2021 is the year to prioritise global culture
Featured supplier news
Featured supplier: Core Health & Fitness announces partnership with Énergie Fitness Iberia
Core Health & Fitness is proud to have signed an exclusive supplier agreement for the roll- out of all projected clubs with Énergie Fitness Iberia over the next seven years.
Featured supplier news
Featured supplier: Funxtion collaborates with global experts on white paper exploring digital in the future of fitness
In collaboration with ukactive, FunXtion has driven a global discussion with some of the world’s leading fitness operators and influencers, exploring how digitalisation will influence the delivery of fitness services and products moving forwards.
Company profiles
Company profile: Wexer
Our mission at Wexer is to make world-class exercise accessible to everyone by harnessing the ...
Company profiles
Company profile: TVS Group
The TVS Group supply and install sports and fitness flooring to a wide range of ...
Supplier Showcases
Supplier showcase - Powering through
Catalogue Gallery
Click on a catalogue to view it online
Directory
Exercise equipment
Pendex Fisio S.L.: Exercise equipment
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Spa software
SpaBooker: Spa software
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Fitness equipment
Octane Fitness: Fitness equipment
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
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Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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Les Mills
Les Mills