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FITNESS, HEALTH, WELLNESS

press release: TRP (powered by Fitronics)

Virgin Active selects CoursePro as preferred Sports Course management software

04 Jan 2024
David Ling from CoursePro (left) and Donna Collins from Virgin Active (right) / Fitronics
Virgin Active has been partnered with CoursePro since 2016 when they initially rolled out the software across their UK estate to support with the management of swim and tennis programmes.

CoursePro enables numerous digital touch points with members through its home portal function and various contact trigger communications. In addition, CoursePro’s reporting functionality provides valuable insight into the key performance indicators across Virgin Active’s swim and tennis programmes, allowing them to monitor the data provided and act on trends to improve the customer experience.

Following the successful implementation of CoursePro across the UK, Virgin Active has now begun the launch in South Africa with a plan for an additional 108 clubs to be utilising CoursePro by the end of 2024.

“CoursePro has revolutionised the swim management process for our leadership teams by making the process as seamless and efficient as possible. CoursePro has been a great support tool for managing our programmes, overall performance analysis and has also enabled remote management of programmes across both our Swimming and Tennis provisions," says Donna Collins, Head of Family Experience, Virgin Active.

CoursePro benefits team members by reducing the amount of manual admin that they complete on a day-to-day basis via the seamless functions in its ‘control centre’. In addition, CoursePro has a ‘coach portal’ which allows instructors to view their class schedules for the day, mark their participants' attendance and track their progression.

Donna continues: “For members, having the ability to view and track their own attendance and progression through the ‘home portal’ function is a game changer. Coaches can change the members’ session dates and times, as well as adjust levels once their participant has progressed through their current level. This provides valuable self-serving functionality for our members.

"The ‘contact trigger’ function also offers a valuable touch point for our members as it provides constant communication at each important step along their journey."

More information on CoursePro here

More information on Virgin Active here
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Fitronics is delighted to announce its newest partner to the Consult brand; Keith Smith.
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Leading software company Fitronics has launched an all-new website featuring its leading sports and fitness technology brands; The Retention People (TRP), CoursePro (CAP2) and Strive.
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Fuel the debate about issues across the industry and share your best practice. We’d love to hear from you – [email protected]
The UK health club sector could grow to engage up to 35 per cent of the population, according to a Fitronics study, reports Marc Jones
TRP (powered by Fitronics)
Tel: 0330 1280971
Address: House of Fitronics, 4 & 5 Palace Yard Mews, Bath, Somerset, BA1 2NH, United Kingdom
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TRP - The Retention People press release: Virgin Active selects CoursePro as preferred Sports Course management software
Virgin Active has been partnered with CoursePro since 2016 when they initially rolled out the software across their UK estate to support with the management of swim and tennis programmes.
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press release: TRP (powered by Fitronics)

Virgin Active selects CoursePro as preferred Sports Course management software

04 Jan 2024
David Ling from CoursePro (left) and Donna Collins from Virgin Active (right) / Fitronics
Virgin Active has been partnered with CoursePro since 2016 when they initially rolled out the software across their UK estate to support with the management of swim and tennis programmes.

CoursePro enables numerous digital touch points with members through its home portal function and various contact trigger communications. In addition, CoursePro’s reporting functionality provides valuable insight into the key performance indicators across Virgin Active’s swim and tennis programmes, allowing them to monitor the data provided and act on trends to improve the customer experience.

Following the successful implementation of CoursePro across the UK, Virgin Active has now begun the launch in South Africa with a plan for an additional 108 clubs to be utilising CoursePro by the end of 2024.

“CoursePro has revolutionised the swim management process for our leadership teams by making the process as seamless and efficient as possible. CoursePro has been a great support tool for managing our programmes, overall performance analysis and has also enabled remote management of programmes across both our Swimming and Tennis provisions," says Donna Collins, Head of Family Experience, Virgin Active.

CoursePro benefits team members by reducing the amount of manual admin that they complete on a day-to-day basis via the seamless functions in its ‘control centre’. In addition, CoursePro has a ‘coach portal’ which allows instructors to view their class schedules for the day, mark their participants' attendance and track their progression.

Donna continues: “For members, having the ability to view and track their own attendance and progression through the ‘home portal’ function is a game changer. Coaches can change the members’ session dates and times, as well as adjust levels once their participant has progressed through their current level. This provides valuable self-serving functionality for our members.

"The ‘contact trigger’ function also offers a valuable touch point for our members as it provides constant communication at each important step along their journey."

More information on CoursePro here

More information on Virgin Active here
More press releases and updates from TRP (powered by Fitronics):
CoursePro powered by Fitronics has announced 1 million active members across various sports including swimming, gymnastics, tennis and golf.
Fitronics is delighted to announce its newest partner to the Consult brand; Keith Smith.
Fitronics will host its first-ever customer experience-focussed Summit, ConnectCX, on 3 October in Solihull, UK, in partnership with Proinsight.
Fitronics MD, Daniel Haywood, is cycling from Lands End to John O’Groats to raise money for Bath Mind in April 2023.
Leading software company Fitronics has launched an all-new website featuring its leading sports and fitness technology brands; The Retention People (TRP), CoursePro (CAP2) and Strive.
TRP (powered by Fitronics): news from HCMmag.com and FitTechGlobal.com
The fitness industry is robust, it’s seen off many recessions and we’re currently going through some tough times. It’s during these times that we need to focus on the where and the what. Where can I get the biggest return and what can I do to maximise this return?
TRP (powered by Fitronics): featured in HCM and Fit Tech magazines
Cheriee Wales reports from the recent Fitronics and Proinsight ConnectCX conference and CoursePro Summit
Each health club has its own requirements and challenges, but the right software solution can make all the difference, as Steph Eaves discovers
Fuel the debate about issues across the industry and share your best practice. We’d love to hear from you – [email protected]
The UK health club sector could grow to engage up to 35 per cent of the population, according to a Fitronics study, reports Marc Jones
TRP (powered by Fitronics)
Tel: 0330 1280971
Address: House of Fitronics, 4 & 5 Palace Yard Mews, Bath, Somerset, BA1 2NH, United Kingdom
TRP (powered by Fitronics) video gallery:
Key personnel
Alan O'Riodran, managing director
Marc Jones, head of customer experience
Eddy Graham, sales account manager
Alex James, sales account manager
Peter King, commerical sales manager
Dave Ling, regional account manager
Key customers
We work with over 300 companies globally representing 1,200 facilities across the sector.
Plans for the next 12 months
Over the next 12 months, we are dedicated to showcasing our newly acquired business, Workflow Asset Management (WAM) to provide our leisure-based customers with an efficient way to manage their assets. WAM’s cloud-based software allows businesses to take control of their asset management and make informed decisions to ensure facilities run smoothly.
Interested in attending? Contact us via [email protected]
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– Ken Brown, owner, Fitness Incentive
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