Latest
issue
SIBEC
SIBEC
SIBEC
Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
FITNESS, HEALTH, WELLNESS

press release: Serco Leisure

Serco Leisure wins Water Leisure Operator of the Year for 5th time

14 Dec 2023
Serco Leisure has won Water Leisure Operator of the Year at the UK Pool & Spa Awards / Serco
Serco Leisure has won Water Leisure Operator of the Year at the UK Pool & Spa Awards, the fifth time they have achieved this accolade in the past six years.

The awards ceremony took place at the National Conference Centre in Birmingham, as aquatics professionals from across the country came to celebrate the industry at an event which has been running since 2010.

In the Water Leisure Venue of the Year category, a Serco Leisure-managed facility - Mansfield’s Water Meadows Leisure Complex - came runners-up, and were awarded a Gold Standard Certificate.

Simon Lane, Serco Leisure’s Managing Director for said: “Well done to our aquatics teams on helping us once again be crowned Water Leisure Operator of the Year. We are very proud of our aquatics offering across Serco Leisure, and this award is testament to an incredible 12 months of growth for our swimming centres.

“I would like to congratulate our Water Meadows team who just missed out on top spot. The centre has benefited from a major refurb this year, which has helped it become a genuine family day out destination in the region.”

Waterland Media have been staging this event for over 10 years, but 2023’s was the largest one yet.

“This is the fifth title for Serco Leisure in the UK Pool & Spa Awards as a quality provider that continues to deliver vital services within challenging environments and strict budget boundaries,” commented Christina Connor, Managing Director of Waterland Media.

“This was our biggest event yet, with more entrants, more people voting online for their favourites, and more people in attendance for the presentation evening than ever before,” she continued.

She added: “Setting new records year on year, the public, judges and jury continue to be impressed by the passion, pride and enthusiasm the Serco Leisure team brings to its aquatics services.”

Andrew Taylor, Serco Leisure’s National Aquatics & Dryside Manager, who attended the event, said: “I’d like to thank Christina and the team at Waterland Media for staging such a well-organised and fun evening.

“The event gave us a chance to reflect on what has been a tremendous year for Serco Leisure and our swimming centres, whose success has been built on a foundation of high standards of customer service and the ability to adapt quickly in a changing marketplace. I couldn’t be prouder!”

Among the facilities it operates, Serco Leisure has 26 which feature swimming pools and aquatics attractions.

Serco Leisure is the current operator at Bisham Abbey and Lilleshall National Sports Centres, and since 2018, in partnership with More Leisure Community Trust, they have managed the iconic Stoke Mandeville Stadium on behalf of national charity for wheelchair sport, WheelPower.
More press releases and updates from Serco Leisure:
Following a competitive procurement process, Serco Leisure and its operating partner, More Leisure Community Trust (MLCT), have been appointed to operate five leisure facilities on behalf of Oxford City Council from 30th March 2024.
Bisham Abbey and Lilleshall, the Sport England National Sports Centres managed by Serco Leisure, have come out top across the leisure sector in assessments carried out in December by Hospitality Assured.
Following a competitive tendering process, Serco Leisure and its operating partner in the region, More Leisure Community Trust (MCLT) have been awarded a five-year contract by Buckinghamshire Council to operate five centres, starting April 1st 2024.
Three national sports centres operated by Serco Leisure have earned Elite Training Centre (ETC) accreditation from UK Sport, the organisation responsible for the strategic investment of Government and National Lottery funding into Olympic and Paralympic sport and major events.
Serco Leisure is celebrating a successful ukactive awards 2023, having picked up two prizes, plus a runners-up spot in the Equality, Diversity & Inclusion category for Birmingham’s Ladywood Leisure Centre.
Serco Leisure: news from HCMmag.com and FitTechGlobal.com
UKRI (UK Research and Innovation) is backing research to investigate the lack of older adults accessing facilities for exercise and the barriers they face.
Following a competitive tendering process, Serco Leisure and its partner More Leisure Community Trust Limited (MLCT) have been awarded a 10-year contract by Mansfield District Council to operate three centres in the town, starting 1 May 2022.
Serco Leisure
Tel: +44 0116 240 7500
Address: Lancer House, 38 Scudamore Road, Leicester, Leicestershire, LE3 1UB, United Kingdom
Simon Lane, Managing Director
Latest News
Planet Fitness has become the subject of a hate campaign by certain groups of consumers ...
Latest News
Recovery, social wellness and longevity were talking points at PerformX recently, tipped by many speakers ...
Latest News
Industry experts are gathering in Cologne for today's European Health & Fitness Forum (EHFF), followed ...
Latest News
Jason Worthy has been appointed group CEO of Myzone to lead the 'next stage of ...
Latest News
John Kersh has announced he is leaving boutique franchisor, Xponential Fitness, after eight years with ...
Latest News
Oxygen Consulting is about to launch its first UK Padel Report, which investigates this fast-growing ...
Latest News
Global publishing outfit, Leisure Media, has announced details of its new annual conference for decision-makers ...
Latest News
Portugese footballer, Cristiano Ronaldo, has launched a health and wellness app that harmonises advice on ...
HCM promotional features
Sponsored
No matter how many gyms we open, Perfect Gym can support our growth
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride data to life to engage and delight members
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with business growth. MD, John Lofting and operations director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
Francesca Cooper-Boden says health assessment services can boost health club retention
HCM promotional features
HCM magazine
Will Orr has been talking to HCM about the company’s new strategy for 2024, as Kath Hudson reports
HCM magazine
Members are telling us they need support with their mental and spiritual health and the industry is starting to see this need. Now’s the time to fast-track our response
HCM magazine
Imposter syndrome about a promotion taught the CEO of SATS that behaving authentically is the most important part of leadership. He talks to Kath Hudson
HCM magazine
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
HCM magazine
I would say those results, along with the team’s total lack of complacency – their desire to keep improving – have been the two big highlights of my first year
Featured supplier news
Featured supplier news: Webinar: Building a new energy future for the leisure sector
As one of the most energy-intensive industries in the UK, leisure facilities face a critical challenge in balancing net zero goals, funding and increased costs.
Featured supplier news
Featured supplier news: Panatta to showcase innovation at major fitness and bodybuilding events in 2024
Panatta will consolidate its global presence throughout 2024 by attending a host of major industry events around the globe.
Company profile
Company profile: Serco Leisure
Serco Leisure Operating Limited is one of the UK’s leading national operators of leisure centres, ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Serco press release: Serco Leisure wins Water Leisure Operator of the Year for 5th time
Serco Leisure has won Water Leisure Operator of the Year at the UK Pool & Spa Awards, the fifth time they have achieved this accolade in the past six years.
Directory
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Snowroom
TechnoAlpin SpA: Snowroom
Cryotherapy
Art of Cryo: Cryotherapy
salt therapy products
Saltability: salt therapy products
Lockers
Fitlockers: Lockers
Spa software
SpaBooker: Spa software
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
11-14 Apr 2024
Exhibition Centre , Cologne, Germany
Diary dates
22-24 Apr 2024
Galgorm Resort, York,
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates

press release: Serco Leisure

Serco Leisure wins Water Leisure Operator of the Year for 5th time

14 Dec 2023
Serco Leisure has won Water Leisure Operator of the Year at the UK Pool & Spa Awards / Serco
Serco Leisure has won Water Leisure Operator of the Year at the UK Pool & Spa Awards, the fifth time they have achieved this accolade in the past six years.

The awards ceremony took place at the National Conference Centre in Birmingham, as aquatics professionals from across the country came to celebrate the industry at an event which has been running since 2010.

In the Water Leisure Venue of the Year category, a Serco Leisure-managed facility - Mansfield’s Water Meadows Leisure Complex - came runners-up, and were awarded a Gold Standard Certificate.

Simon Lane, Serco Leisure’s Managing Director for said: “Well done to our aquatics teams on helping us once again be crowned Water Leisure Operator of the Year. We are very proud of our aquatics offering across Serco Leisure, and this award is testament to an incredible 12 months of growth for our swimming centres.

“I would like to congratulate our Water Meadows team who just missed out on top spot. The centre has benefited from a major refurb this year, which has helped it become a genuine family day out destination in the region.”

Waterland Media have been staging this event for over 10 years, but 2023’s was the largest one yet.

“This is the fifth title for Serco Leisure in the UK Pool & Spa Awards as a quality provider that continues to deliver vital services within challenging environments and strict budget boundaries,” commented Christina Connor, Managing Director of Waterland Media.

“This was our biggest event yet, with more entrants, more people voting online for their favourites, and more people in attendance for the presentation evening than ever before,” she continued.

She added: “Setting new records year on year, the public, judges and jury continue to be impressed by the passion, pride and enthusiasm the Serco Leisure team brings to its aquatics services.”

Andrew Taylor, Serco Leisure’s National Aquatics & Dryside Manager, who attended the event, said: “I’d like to thank Christina and the team at Waterland Media for staging such a well-organised and fun evening.

“The event gave us a chance to reflect on what has been a tremendous year for Serco Leisure and our swimming centres, whose success has been built on a foundation of high standards of customer service and the ability to adapt quickly in a changing marketplace. I couldn’t be prouder!”

Among the facilities it operates, Serco Leisure has 26 which feature swimming pools and aquatics attractions.

Serco Leisure is the current operator at Bisham Abbey and Lilleshall National Sports Centres, and since 2018, in partnership with More Leisure Community Trust, they have managed the iconic Stoke Mandeville Stadium on behalf of national charity for wheelchair sport, WheelPower.
More press releases and updates from Serco Leisure:
Following a competitive procurement process, Serco Leisure and its operating partner, More Leisure Community Trust (MLCT), have been appointed to operate five leisure facilities on behalf of Oxford City Council from 30th March 2024.
Bisham Abbey and Lilleshall, the Sport England National Sports Centres managed by Serco Leisure, have come out top across the leisure sector in assessments carried out in December by Hospitality Assured.
Following a competitive tendering process, Serco Leisure and its operating partner in the region, More Leisure Community Trust (MCLT) have been awarded a five-year contract by Buckinghamshire Council to operate five centres, starting April 1st 2024.
Three national sports centres operated by Serco Leisure have earned Elite Training Centre (ETC) accreditation from UK Sport, the organisation responsible for the strategic investment of Government and National Lottery funding into Olympic and Paralympic sport and major events.
Serco Leisure is celebrating a successful ukactive awards 2023, having picked up two prizes, plus a runners-up spot in the Equality, Diversity & Inclusion category for Birmingham’s Ladywood Leisure Centre.
Serco Leisure: news from HCMmag.com and FitTechGlobal.com
UKRI (UK Research and Innovation) is backing research to investigate the lack of older adults accessing facilities for exercise and the barriers they face.
Following a competitive tendering process, Serco Leisure and its partner More Leisure Community Trust Limited (MLCT) have been awarded a 10-year contract by Mansfield District Council to operate three centres in the town, starting 1 May 2022.
Serco Leisure
Tel: +44 0116 240 7500
Address: Lancer House, 38 Scudamore Road, Leicester, Leicestershire, LE3 1UB, United Kingdom
Simon Lane, Managing Director
Serco Leisure video gallery:
Key personnel
Simon Lane, Managing Director
Steve Nelson, Operations Director
Sally Kurton, Commercial Director
Steve Lawrence, Operations Director
Leigh Brooks, Marketing Director
Warren Higgins, Business Development Director
Key customers
Sport England
WheelPower
Local authorities
Plans for the next 12 months
2022 was a record-breaking 12 months for Serco Leisure, as we celebrated a set of sales figures at year-end that even our most optimistic forecasts hadn’t predicted.

2023 will see us consolidating those gains, while looking to improve our overall customer offering via the introduction of a new Single-Customer-View CRM system. When this launches later in the year, it will allow us to provide customers with a journey that goes far beyond their leisure centre visit and will instead marry up their in-centre experience with engaging digital touch-points and supportive human interventions.
Testimonial
"We have enjoyed a fantastic partnership with Serco Leisure since the contract was awarded in 2015. They manage nine facilities on our behalf and together we have opened four new facilities: Stechford, Northfield, Erdington and Ladywood, two of which won prestigious ukactive awards, highlighting the quality of these new builds.

"The knowledge, expertise and experience Serco bring is first class. In the post-COVID era, we’re confident they are the operator who will provide the level of service, variety of activity and the inclusive welcome the people of Birmingham deserve."
– Dave Wagg, Head of Sport & Development, Birmingham City Council
Search news, features & products:
Find a supplier:
SIBEC
SIBEC
Partner sites