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press release: GLL

Better’s Rainbow Leisure Centre in Epsom branded 'Top Quality' by QUEST

10 Jun 2024
Rainbow Leisure Centre in Epsom ia managed by Better / GLL
Better’s Rainbow Leisure Centre in Epsom has maintained its ‘Excellent’ status from QUEST – the Quality Scheme for Sport and Leisure.This follows a mystery visit from the organisation in April plus a planned audit in May.

Rainbow’s facilities include two pools – full-size and teaching – a sports hall, 100+ station gym, soft play area, spa and a senior activity room.

The centre has approximately 70 members of staff (full and part-time) and around 3,000 members who are mainly families or adults over the age of 66.

QUEST’s report commented on the centre’s excellent, well-maintained facilities and its extremely warm, friendly and welcoming staff.

Emily Simmons, General Manager, comments, “I am immensely proud of the centre and our team. Achieving QUEST Excellent status is no easy task and staff consistently work hard to maintain the high standards they set themselves.

“QUEST is a fantastic tool for evaluating best practice and customer service levels. It sets the standard for leisure centre management and sports development, taking into account programming, facilities, management policies and procedures, staff training and development, and environmental impact. This award means both customers and staff are getting the highest level of service, care and support.”

Head of Service in the area Steve Hannen adds, “A huge well done! It’s a great achievement for Rainbow to maintain Excellent status. This is not an easy thing to do and the entire centre team should be proud.”

More press releases and updates from GLL:
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More than 500 visitors took part in a host of sports and leisure activities on Sunday 16th June as part of London Pride’s inaugural 2024 Out for Sport Festival at the iconic Crystal Palace National Sports Centre.
Great news for GLL’s successful association with the UK’s Professional Netball scene came this week with the announcement that England Netball and Netball Superleague (NSL) stars London Pulse – who are based at Copper Box Arena (CBA) - will be one of eight clubs participating in the relaunched League from 2025.
Oasis Beach Pool, in Bedford, officially reopened on Tuesday 28 May with a celebration for the local community - and a VIP ribbon cutting.
Charitable social enterprise and leisure operator Better has been endorsed by Which? As a recommended provider for leisure centres and gyms.
GLL
Address: Middlegate House, The Royal Arsenal, London, SE18 6SX, UK
Peter Bundey, chief executive
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press release: GLL

Better’s Rainbow Leisure Centre in Epsom branded 'Top Quality' by QUEST

10 Jun 2024
Rainbow Leisure Centre in Epsom ia managed by Better / GLL
Better’s Rainbow Leisure Centre in Epsom has maintained its ‘Excellent’ status from QUEST – the Quality Scheme for Sport and Leisure.This follows a mystery visit from the organisation in April plus a planned audit in May.

Rainbow’s facilities include two pools – full-size and teaching – a sports hall, 100+ station gym, soft play area, spa and a senior activity room.

The centre has approximately 70 members of staff (full and part-time) and around 3,000 members who are mainly families or adults over the age of 66.

QUEST’s report commented on the centre’s excellent, well-maintained facilities and its extremely warm, friendly and welcoming staff.

Emily Simmons, General Manager, comments, “I am immensely proud of the centre and our team. Achieving QUEST Excellent status is no easy task and staff consistently work hard to maintain the high standards they set themselves.

“QUEST is a fantastic tool for evaluating best practice and customer service levels. It sets the standard for leisure centre management and sports development, taking into account programming, facilities, management policies and procedures, staff training and development, and environmental impact. This award means both customers and staff are getting the highest level of service, care and support.”

Head of Service in the area Steve Hannen adds, “A huge well done! It’s a great achievement for Rainbow to maintain Excellent status. This is not an easy thing to do and the entire centre team should be proud.”

More press releases and updates from GLL:
New research highlights the importance of children’s swimming lessons as more primary schools reduce mandatory lessons.
More than 500 visitors took part in a host of sports and leisure activities on Sunday 16th June as part of London Pride’s inaugural 2024 Out for Sport Festival at the iconic Crystal Palace National Sports Centre.
Great news for GLL’s successful association with the UK’s Professional Netball scene came this week with the announcement that England Netball and Netball Superleague (NSL) stars London Pulse – who are based at Copper Box Arena (CBA) - will be one of eight clubs participating in the relaunched League from 2025.
Oasis Beach Pool, in Bedford, officially reopened on Tuesday 28 May with a celebration for the local community - and a VIP ribbon cutting.
Charitable social enterprise and leisure operator Better has been endorsed by Which? As a recommended provider for leisure centres and gyms.
GLL
Address: Middlegate House, The Royal Arsenal, London, SE18 6SX, UK
Peter Bundey, chief executive
GLL video gallery:
Key personnel
Peter Bundey, chief executive
Key customers
Companies we work with include Annodata, Physical Company, Technogym, Change Please and Divine Chocolate.

Local Authorities and Agencies we work with include Greenwich Council, Belfast City Council, Cardiff City Council, Lee Valley Regional Park Authority, LLDC, ukactive, SportsAid, SportsAid Wales, Mary Peters Trust, Swim England and Sport England.
Plans for the next 12 months
Our 2025 strategies and roadmap are already well-shaped and are based on our Five-Year Plan, which was launched last year.

With our positive performance and improved social outcomes during 2024, GLL is well placed to be at the forefront of societal, economic and environmental change.

The future will see us focusing on excellent customer service alongside our social enterprise values and growing our social impact, while effective partnerships with national health and wellbeing agencies will support individual lifestyle and wellness outcomes.

We’re delighted to see strong data indicators that show engagement with a diversity of age, demography and levels of activity across our facilities.

To foster community strength, health and mental wellbeing, we’ll balance the provision of health, fitness, team sport and social activities across a 50/50 split of male/female users, backed by an enhanced digital customer focus.
Testimonial
“We made the decision to begin supporting the GLL Sport Foundation in 2015, and it is a pleasure to announce the renewal of our sponsorship with this incredible institution.

"Many bright and talented athletes throughout the United Kingdom are unable to chase their dreams of sporting glory due to lack of funding. We are passionate about helping GSF give equal opportunities to all young people and achieving their dreams of competing on the international stage.

"Our partnership enables both our brands to share the success of the UK’s most aspiring athletes who we are proud to have heard speak in such an inspirational way at our internal Sales Conferences and who have supported our marketing and brand development goals through representation and storytelling both in person and via social media”.

– Rod Tonna-Barthet, chief executive, Annodata
Testimonial
"I am so thankful for the support I have received from GLL Sport Foundation. My first individual medal ever is extremely special, and I would not be here if it wasn’t for the support, I have received from the GLL ‘family’.”

– Daryll Neita, Birmingham Commonwealth Games bronze and silver medalist, GLL Athlete
Testimonial
"This exciting new chapter cements the future of our six key sports venues and is part of our commitment to the many communities we serve far and wide. We have carefully structured this partnership with GLL to ensure that visitors will continue to enjoy the very best in these stellar, highly popular venues. We look forward to together creating exciting new programmes and activities that draw on the strengths of both organisations.

“These venues are part of the Lee Valley visitor experience and will continue to be so with some of the best facilities and most inspiring settings to be found anywhere. As part of the partnership Lee Valley Regional Park Authority will continue to invest to ensure that they go from strength to strength, delivering real impact for communities.”

– Shaun Dawson chief executive, Lee Valley Regional Park Authority
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