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FIBO Exhibition
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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

News

Harlands Effect: Make Your Business More Profitable

These improvements ultimately result in increased sales, less administration on-site, greater flexibility and better member payments experience for your business
– Robin Karn, European Sales Director

Harlands Group is the leading UK specialist in managing membership payments for health & fitness operators. Beyond processing payments, Harlands interacts directly with members to allow membership payments to be managed more effectively.

The Aggregation Of Marginal Gains

Using the aggregation of marginal gains methodology developed by British cycling coach, Dave Brailsford, Harlands focuses on make a series of small adjustments across a range of areas.

In isolation these changes don’t make a huge difference, but added together, they make a significant improvement to the ongoing profitability of clients. This business performance improvement and increase in net income over and above the cost of working with Harlands is known as ‘The Harlands Effect’.

Optimising Membership Management & Payments

Here are some of the component parts that can be improved:

Online membership signup process – A customised secure joining process built from scratch, or improvements to existing signup processes.

Data accuracy – User-friendly online signup processes improve data accuracy. Identify peak joining hours, market more effectively with accurate email addresses and entice past and lapsed members back.

Choice of payment date – The choice to pay on a chosen day reduces payment failures, this feature can also be used to eradicate the pro-rata payment.

Administration and flexibility of payments – Free up staff time with automated processes, smartphone self-serve for members through the Harlands payment management portal and to Harlands dedicated member service call centre.

Security of critical business processes and data – Harlands is FCA authorised and comply with the highest standards in the world on data and cybersecurity – protecting your members and ensuring continuity in membership payment processes.

Calculate the Harlands Effect on your business:

Try the quick online calculator now

Harlands Group

Harlands Group is the leading provider of membership management services to leisure operators, processing over 2.3 million direct debits monthly.

We do more than process payments, we make life easier and help our clients:

- Earn optimal income on each membership sold – reducing defaulters by 40% or more

- Access a flexible, customisable online joining solution - Reduce internal administration time and cost

- Gain peace of mind that income and data is secure – we are FCA regulated

Leading, innovative and fast-growing leisure companies rely on us, including The Gym Group, Anytime Fitness, Odeon, Marriott and Xercise4Less.

Contact Harlands for more information.

Company Details
Harlands Group
Harlands Group is the leading provider of membership management services to leisure operators, processing over 2.3 million Direct Debits monthly. We do more than process payments, we make life easier and help our clients:

• Earn optimal income on each membership sold – reducing defaulters by 40% or more
• Access a flexible, customisable online joining solution • Reduce internal administration time and cost
• Gain peace of mind that income and data is secure with an FCA authorised payment institution

You provide the passion, we’ll provide the payments. Get in touch today to find out how we can help your organisation.
Address
2nd Floor, Rockwood House,
9-17 Perrymount Road,
Haywards Heath, West Sussex
RH16 3TW UK
Telephone
+44 (0)1444 449157
Harlands Group is a membership management service for health and fitness operators, which interacts directly with members to effectively manage membership payments.
imagesX/THUMB343513_837103_102603.jpg
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Diary dates
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Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
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News

Harlands Effect: Make Your Business More Profitable

These improvements ultimately result in increased sales, less administration on-site, greater flexibility and better member payments experience for your business
– Robin Karn, European Sales Director

Harlands Group is the leading UK specialist in managing membership payments for health & fitness operators. Beyond processing payments, Harlands interacts directly with members to allow membership payments to be managed more effectively.

The Aggregation Of Marginal Gains

Using the aggregation of marginal gains methodology developed by British cycling coach, Dave Brailsford, Harlands focuses on make a series of small adjustments across a range of areas.

In isolation these changes don’t make a huge difference, but added together, they make a significant improvement to the ongoing profitability of clients. This business performance improvement and increase in net income over and above the cost of working with Harlands is known as ‘The Harlands Effect’.

Optimising Membership Management & Payments

Here are some of the component parts that can be improved:

Online membership signup process – A customised secure joining process built from scratch, or improvements to existing signup processes.

Data accuracy – User-friendly online signup processes improve data accuracy. Identify peak joining hours, market more effectively with accurate email addresses and entice past and lapsed members back.

Choice of payment date – The choice to pay on a chosen day reduces payment failures, this feature can also be used to eradicate the pro-rata payment.

Administration and flexibility of payments – Free up staff time with automated processes, smartphone self-serve for members through the Harlands payment management portal and to Harlands dedicated member service call centre.

Security of critical business processes and data – Harlands is FCA authorised and comply with the highest standards in the world on data and cybersecurity – protecting your members and ensuring continuity in membership payment processes.

Calculate the Harlands Effect on your business:

Try the quick online calculator now

Harlands Group

Harlands Group is the leading provider of membership management services to leisure operators, processing over 2.3 million direct debits monthly.

We do more than process payments, we make life easier and help our clients:

- Earn optimal income on each membership sold – reducing defaulters by 40% or more

- Access a flexible, customisable online joining solution - Reduce internal administration time and cost

- Gain peace of mind that income and data is secure – we are FCA regulated

Leading, innovative and fast-growing leisure companies rely on us, including The Gym Group, Anytime Fitness, Odeon, Marriott and Xercise4Less.

Contact Harlands for more information.

Company Details
Harlands Group
Harlands Group is the leading provider of membership management services to leisure operators, processing over 2.3 million Direct Debits monthly. We do more than process payments, we make life easier and help our clients:

• Earn optimal income on each membership sold – reducing defaulters by 40% or more
• Access a flexible, customisable online joining solution • Reduce internal administration time and cost
• Gain peace of mind that income and data is secure with an FCA authorised payment institution

You provide the passion, we’ll provide the payments. Get in touch today to find out how we can help your organisation.
Address
2nd Floor, Rockwood House,
9-17 Perrymount Road,
Haywards Heath, West Sussex
RH16 3TW UK
Telephone
+44 (0)1444 449157
Harlands Group is a membership management service for health and fitness operators, which interacts directly with members to effectively manage membership payments.
imagesX/THUMB343513_837103_102603.jpg

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Mindbody has announced it's buying ClassPass, the consumer wellness subscription service that enables people to
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HCM Magazine
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Health and fitness have always been a big part of my life and since my days playing football, I’ve always found I’m at my best when training as part of a team
HCM Magazine
Hybrid
The Gym Group has taken its digital hybrid strategy full circle, piloting in-gym workout pods and studios with its home workout delivery partner, Fiit. HCM talks to the team driving the project
HCM Magazine
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HCM Magazine
Sponsored
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HCM Magazine
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Our competition need to fasten their seatbelts
HCM magazine
Screens display power generated from each piece of equipment, allowing people to compete against each other for kilowatt hours produced
HCM magazine
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Danielle Obe

Chair, The Black Swimming Association
Our vision is a future with ethnic diversity in aquatics
HCM magazine
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Featured supplier news: Technogym awarded “Supplier of the year” at ukactive awards 2021
The best in class of the physical activity sector have been revealed at the ukactive Awards 2021.
Featured supplier news
Featured supplier news: Humanising the member app experience
FunXtion has upgraded its White Label Member App with a raft of new features to support its partners in scaling up and keeping up with rising member expectations.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Featured operator news
Featured operator news: Being active helps Parkwood Leisure customers save the NHS £16m
Parkwood Leisure, one of the UK’s leading public leisure facilities operators, helped prevent more than 7,000 cases of stroke, dementia, depression and type 2 diabetes in 2019, saving the NHS £16 million, a new social value report has shown.
Company profiles
Company profile: Everyone Active
Everyone Active operates leisure centres in partnership with local councils across the UK. Today, Everyone ...
Company profiles
Company profile: Xn Leisure Systems Ltd
Xn Leisure is a provider of cutting-edge health and fitness software, offering an exceptional service ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Salt therapy products
Saltability: Salt therapy products
trade associations
International SPA Association - iSPA: trade associations
Architects/designers
Zynk Design Consultants: Architects/designers
Fitness equipment
Precor: Fitness equipment
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Uniforms
Service Sport: Uniforms
Spa software
SpaBooker: Spa software
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Property & Tenders
Welwyn Garden City
Welwyn Hatfield Borough Council
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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