GET HCM
magazine
Sign up for the FREE digital edition of HCM magazine and also get the HCM ezine and breaking news email alerts.
Not right now, thanksclose this window
Uptivo srl
Uptivo srl
Uptivo srl
Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

News

Fusion scraps expensive 0845 numbers at sites

Fusion Lifestyle will withdraw the use of 0845 telephone numbers from all its locations, the operator has confirmed.

Earlier this month, the independent charity, which is contracted to run Braintree District Council’s sports and leisure facilities, confirmed to the Clacton Gazette that it had removed the 0845 number from its two Witham websites and its Braintree and Halstead websites. They now use 0345 numbers, which are cheaper.

Also this month, Fusion reviewed the use of 0845 numbers at sites that it runs on behalf of Oxford City Council. The Oxford Mail reported that numbers were being withdrawn from the Leys Pools, Barton and Ferry leisure centres.

Fusion, which provides facilities at nearly 100 locations, is also the contractor for Hounslow Council's leisure services and community venues. It is in the process of phasing out 0845 numbers at sites in the area.

Despite a ban on use of 084 and 087 numbers for contact from ‘customers’, which came into effect on 13 June 2014, and an absolute requirement for the cost of calling these numbers to be stated ‘in close proximity’ wherever they are published, which came into effect on 1 July 2015, many businesses have been slow to stop using them.

David Hickson, a campaigner for fair telecoms, has been successful in getting government departments, including HMRC, and local authorities to scrap the use of 084 and 087 numbers. He said he had been in contact with Fusion over the past year about its 0845 numbers.

Hickson told Health Club Management: “Use of these numbers is very foolish. In addition to the ‘service charge’ (of up to 7p per minute for 084 numbers, 13p per minute for 087), the caller’s telephone company adds its own ‘access charge’. This is typically around 11p per minute for landlines and 45p per minute for mobile callers.

“The fair telecoms campaign is delighted that many in the health club sector, most recently Fusion – after a little pressure, have moved away from 084/087 numbers.”

Fusion said: “Fusion Lifestyle can confirm that they have reviewed the use of the 0845 phone numbers across their sites and are committed to withdrawing these numbers from all locations. These changes will be rolled out across the estate over the coming months and as soon as alternative solutions can be implemented.”

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Fusion Lifestyle will withdraw the use of 0845 telephone numbers from all its locations, the operator has confirmed.
NULL,,LCT
730016_276544.jpg
Latest News
Temporary measures brought in to support businesses in the UK from insolvency during the pandemic ...
Latest News
Nadine Dorries has replaced Oliver Dowden as the Secretary of State for Digital, Media, Culture ...
Latest News
In a major move against the gym market, Apple has revealed a number of upgrades ...
Latest News
Physical activity professionals in England will soon be able to access free, one-to-one learning with ...
Latest News
Fitness equipment giant Nautilus has acquired VAY, a firm specialising in AI and motion technology. ...
Latest News
An award celebrating outstanding individuals in the fitness sector is to be named in honour ...
Latest News
David Lloyd Leisure (DLL) has reorganised its top team in order to expand its estate ...
Latest News
Downtown Miami’s upcoming mixed-use development Legacy Hotel & Residences has signed a joint venture deal ...
HCM Magazine
Sponsored
Fitness professionals make great social prescribing linkworkers, as their consultation skills, ability to recognise cues when speaking to people and follow-up on actions are all called upon
HCM Magazine
Sponsored
Andy Janes and Jamie Whisken explain the vision behind R1SE Bournemouth, and why Technogym was their choice of partner in delivering their unique fusion boutique
HCM Magazine
HCM People
We first started talking to KSL over two years ago, so this was not a rushed partnership
HCM Magazine
Sponsored
Billed as the ‘2021 Experience Tour’, Egym has taken its connected gym floor experience on the road around the UK
HCM Magazine
Everyone’s talking about
Booming membership sales, busy suburban clubs and members visiting during the working day. Operators are reporting it’s good to be back. Kath Hudson finds out what business has been like since the re-set button was pressed
HCM Magazine
Tokyo Olympics
GLL is best known for running leisure facilities on behalf of local authorities across the UK, but a lesser-known part of its remit is its GLL Sport Foundation which supports Olympic hopefuls. Liz Terry finds out more
HCM Magazine
Sponsored
Les Mills is launching a new digital network called Les Mills Connect to help clubs build back better and emerge from the pandemic with a stronger business
HCM Magazine
HCM magazine
HCM people

David Beckham

Global partner, F45
This partnership with F45 is an exciting business venture for me
HCM magazine
Lots of companies find themselves having to let go of assets, which provides an opportunity for M&A the likes of which we’re not likely to see again in our working lifetime
HCM magazine
Generations rarely have the opportunity to reset public opinion and effect behaviour change for good, but post-pandemic two unequal movements with a lot in common will be the focus of governments, says David Minton
Featured supplier news
Featured supplier news: Technogym awarded “Supplier of the year” at ukactive awards 2021
The best in class of the physical activity sector have been revealed at the ukactive Awards 2021.
Featured supplier news
Featured supplier news: Surge integrates Fisikal with HubSpot to drive business efficiencies and grow revenue
As Surge expands its offer with the launch of a third dedicated Electronic Muscle Stimulation (EMS) studio this summer – this time in Fleet Street, London – the brand reflects on the vital role of its estate wide digital ecosystem, created in partnership with Fisikal, designed to drive business efficiencies and commercial success.
Featured operator news
Featured operator news: Everyone Active bolsters Everyone on Demand and enters second year with five new partnerships
Everyone Active has signed a number of new deals which will see the operator strengthen its digital product offering, Everyone on Demand.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Company profiles
Company profile: RISE Fitness Franchise
RISE is a brand-new franchise created to fill an emerging gap. Outdoor workouts have become ...
Company profiles
Company profile: Pendex Fisio S.L.
Pendex programmes are delivered using 12 smart training machines, the design of which correlates with ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Exercise equipment
Power Plate: Exercise equipment
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Architects/designers
Zynk Design Consultants: Architects/designers
Spa software
SpaBooker: Spa software
Management software
Premier Software Solutions: Management software
Red Light Therapy
 Red Light Rising: Red Light Therapy
Wearable technology solutions
MyZone: Wearable technology solutions
Salt therapy products
Saltability: Salt therapy products
Fitness equipment
Octane Fitness: Fitness equipment
Property & Tenders
Welwyn Garden City
Welwyn Hatfield Borough Council
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
13-14 Oct 2021
Online,
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

News

Fusion scraps expensive 0845 numbers at sites

Fusion Lifestyle will withdraw the use of 0845 telephone numbers from all its locations, the operator has confirmed.

Earlier this month, the independent charity, which is contracted to run Braintree District Council’s sports and leisure facilities, confirmed to the Clacton Gazette that it had removed the 0845 number from its two Witham websites and its Braintree and Halstead websites. They now use 0345 numbers, which are cheaper.

Also this month, Fusion reviewed the use of 0845 numbers at sites that it runs on behalf of Oxford City Council. The Oxford Mail reported that numbers were being withdrawn from the Leys Pools, Barton and Ferry leisure centres.

Fusion, which provides facilities at nearly 100 locations, is also the contractor for Hounslow Council's leisure services and community venues. It is in the process of phasing out 0845 numbers at sites in the area.

Despite a ban on use of 084 and 087 numbers for contact from ‘customers’, which came into effect on 13 June 2014, and an absolute requirement for the cost of calling these numbers to be stated ‘in close proximity’ wherever they are published, which came into effect on 1 July 2015, many businesses have been slow to stop using them.

David Hickson, a campaigner for fair telecoms, has been successful in getting government departments, including HMRC, and local authorities to scrap the use of 084 and 087 numbers. He said he had been in contact with Fusion over the past year about its 0845 numbers.

Hickson told Health Club Management: “Use of these numbers is very foolish. In addition to the ‘service charge’ (of up to 7p per minute for 084 numbers, 13p per minute for 087), the caller’s telephone company adds its own ‘access charge’. This is typically around 11p per minute for landlines and 45p per minute for mobile callers.

“The fair telecoms campaign is delighted that many in the health club sector, most recently Fusion – after a little pressure, have moved away from 084/087 numbers.”

Fusion said: “Fusion Lifestyle can confirm that they have reviewed the use of the 0845 phone numbers across their sites and are committed to withdrawing these numbers from all locations. These changes will be rolled out across the estate over the coming months and as soon as alternative solutions can be implemented.”

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Fusion Lifestyle will withdraw the use of 0845 telephone numbers from all its locations, the operator has confirmed.
NULL,,LCT
730016_276544.jpg

News

Temporary measures brought in to support businesses in the UK from insolvency during the pandemic
Nadine Dorries has replaced Oliver Dowden as the Secretary of State for Digital, Media, Culture
In a major move against the gym market, Apple has revealed a number of upgrades
Physical activity professionals in England will soon be able to access free, one-to-one learning with
Fitness equipment giant Nautilus has acquired VAY, a firm specialising in AI and motion technology.
An award celebrating outstanding individuals in the fitness sector is to be named in honour
Miha Bodytec GmbH
Miha Bodytec GmbH
“At least 40 per cent of all businesses will die in the next 10 years
David Lloyd Leisure (DLL) has reorganised its top team in order to expand its estate
Downtown Miami’s upcoming mixed-use development Legacy Hotel & Residences has signed a joint venture deal
Colin Waggett has revealed that the recent deal, which saw KSL Capital Partners acquire a
3d Leisure has acquired franchised studio operator Yourzone45 from Elms Fitness Group for an undisclosed
A new, one-day conference will create a platform for a debate on how the global
The Gym Group says it intends to exploit "the most favourable property market in its
Life Fitness (UK) Ltd
Life Fitness (UK) Ltd
The best in class of the physical activity sector have been revealed at the ukactive
New data from the ukactive Research Institute shows that for every 100,000 visits to UK
The basal metabolic rate at which a body burns calories peaks at a much earlier
Rainer Schaller's RSG Group has set 20 September as the opening date for its first
Fitness is the world's most popular physical activity and more than 50 per cent of
Shares in Peloton have fallen after the company revealed fourth-quarter losses. It also said that
PureGym says it is looking to expand its operations beyond Europe, after experiencing a strong
Innovatise UK Ltd
Innovatise UK Ltd
As Surge expands its offer with the launch of a third dedicated Electronic Muscle Stimulation
Johnson Health Tech (JHT) has acquired its distributor, Matrix Fitness South Africa. Following the deal,
A consultation has been launched to review the current provision of fitness and leisure facilities
FIBO Exhibition
FIBO Exhibition
1 - 20 of 12,019
HCM Magazine
Sponsored
Fitness professionals make great social prescribing linkworkers, as their consultation skills, ability to recognise cues when speaking to people and follow-up on actions are all called upon
HCM Magazine
Sponsored
Andy Janes and Jamie Whisken explain the vision behind R1SE Bournemouth, and why Technogym was their choice of partner in delivering their unique fusion boutique
HCM Magazine
HCM People
We first started talking to KSL over two years ago, so this was not a rushed partnership
HCM Magazine
Sponsored
Billed as the ‘2021 Experience Tour’, Egym has taken its connected gym floor experience on the road around the UK
HCM Magazine
Everyone’s talking about
Booming membership sales, busy suburban clubs and members visiting during the working day. Operators are reporting it’s good to be back. Kath Hudson finds out what business has been like since the re-set button was pressed
HCM Magazine
Tokyo Olympics
GLL is best known for running leisure facilities on behalf of local authorities across the UK, but a lesser-known part of its remit is its GLL Sport Foundation which supports Olympic hopefuls. Liz Terry finds out more
HCM Magazine
Sponsored
Les Mills is launching a new digital network called Les Mills Connect to help clubs build back better and emerge from the pandemic with a stronger business
HCM Magazine
HCM magazine
HCM people

David Beckham

Global partner, F45
This partnership with F45 is an exciting business venture for me
HCM magazine
Lots of companies find themselves having to let go of assets, which provides an opportunity for M&A the likes of which we’re not likely to see again in our working lifetime
HCM magazine
Generations rarely have the opportunity to reset public opinion and effect behaviour change for good, but post-pandemic two unequal movements with a lot in common will be the focus of governments, says David Minton
HCM magazine
The Gym Group has taken its digital hybrid strategy full circle, piloting in-gym workout pods and studios with its home workout delivery partner, Fiit. HCM talks to the team driving the project
HCM magazine
Running booms when health clubs and gyms are closed. Could this enthusiasm result in treadmill training becoming the new spinning? Kath Hudson reports
HCM magazine
The appetite for health clubs is strong among consumers and investors – to take advantage of this, operators must figure out how to meet key challenges in operationally sustainable ways
HCM magazine
Fuel the debate about issues and opportunities across the industry. We’d love to hear from you – [email protected]
HCM magazine
Changes to DNA which occur during exercise give protection against a wide range of diseases, according to new research from the Univesity of Copenhagen
HCM magazine
Life Fitness introduces Integrity SL, the next-generation LED console with intuitive functionality and digital connectivity
HCM magazine
Featured supplier news
Featured supplier news: Technogym awarded “Supplier of the year” at ukactive awards 2021
The best in class of the physical activity sector have been revealed at the ukactive Awards 2021.
Featured supplier news
Featured supplier news: Surge integrates Fisikal with HubSpot to drive business efficiencies and grow revenue
As Surge expands its offer with the launch of a third dedicated Electronic Muscle Stimulation (EMS) studio this summer – this time in Fleet Street, London – the brand reflects on the vital role of its estate wide digital ecosystem, created in partnership with Fisikal, designed to drive business efficiencies and commercial success.
Featured operator news
Featured operator news: Everyone Active bolsters Everyone on Demand and enters second year with five new partnerships
Everyone Active has signed a number of new deals which will see the operator strengthen its digital product offering, Everyone on Demand.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Company profiles
Company profile: RISE Fitness Franchise
RISE is a brand-new franchise created to fill an emerging gap. Outdoor workouts have become ...
Company profiles
Company profile: Pendex Fisio S.L.
Pendex programmes are delivered using 12 smart training machines, the design of which correlates with ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Exercise equipment
Power Plate: Exercise equipment
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Architects/designers
Zynk Design Consultants: Architects/designers
Spa software
SpaBooker: Spa software
Management software
Premier Software Solutions: Management software
Red Light Therapy
 Red Light Rising: Red Light Therapy
Wearable technology solutions
MyZone: Wearable technology solutions
Salt therapy products
Saltability: Salt therapy products
Fitness equipment
Octane Fitness: Fitness equipment
Property & Tenders
Welwyn Garden City
Welwyn Hatfield Borough Council
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
13-14 Oct 2021
Online,
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
Search news, features & products:
Find a supplier:
Uptivo srl
Uptivo srl