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HID Global
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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

News

Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker

Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
AskNicely
AskNicely is the customer experience platform for frontline teams in people-powered businesses.
Address
1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
Telephone
+1 (503) 755-1090
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
,tec,haf,sar,sab
2020/THUMB346444_545143_885436.jpg
Latest News
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Tad Chapman from Active IQ argues that operators should take a fresh look at apprenticeships and their power to drive recovery
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The University of Stirling has transformed its fitness offering with world-class performance sport and fitness facilities powered by Technogym
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Katie Lewis and Lindsey Simpson co-founded Workplace Mental Wealth to drive workforce change in the health and fitness industry. Liz Terry talks to Lewis about their first research study – the Fitness and Active Leisure Workforce State of Mind Survey – and the launch of The Good Work Pledge
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Click on a catalogue to view it online
Directory
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Lockers/interior design
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Trade associations
International SPA Association - iSPA: Trade associations
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Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Uniforms
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Wearable technology solutions
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Property & Tenders
Hillingdon
Hillingdon Borough Council
Property & Tenders
Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
01-04 Jul 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
04-07 Nov 2021
Exhibition Centre , Cologne, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

News

Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker

Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
AskNicely
AskNicely is the customer experience platform for frontline teams in people-powered businesses.
Address
1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
Telephone
+1 (503) 755-1090
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
,tec,haf,sar,sab
2020/THUMB346444_545143_885436.jpg

News

As health clubs and gyms reopen following lockdowns, it is "absolutely crucial" operators take a
IHRSA and Fitness Brasil say they have signed a partnership agreement that will see the
EuropeActive has joined the All Policies for a Healthy Europe (APHE) initiative, as part of
Lack of exercise is a major cause of death from COVID-19, according to new research,
World Leisure Organization (WLO) has opened the entry process for its International Innovation Prize. Now
Health clubs, leisure centres and studios in England have opened today (12 April) for the
Miha Bodytec GmbH
Miha Bodytec GmbH
Core Health & Fitness is proud to have signed an exclusive supplier agreement for the
A major new initiative will look to strengthen and unite the fitness industry's voice in
A parliamentary report is calling for a £3bn intervention fund to build back better health
Leisure centre operator Everyone Active has formed a partnership with WW (formerly called Weight Watchers),
Adults suffering from chronic pain should be advised to take exercise, rather than be prescribed
As health clubs and fitness studios in England are counting the hours down to reopening
Empowered Brands, the franchise investment business that acquired énergie Fitness out of a CVA in
Safe Space Lockers
Safe Space Lockers
Precor has launched a mobile app to accompany its popular networked fitness solution, Preva, which
John Treharne, founder of The Gym Group, and Jana Havrdová, president of the Czech Chamber
Questex, owner of industry buyer event, Sibec EU, has announced it will partner with FIBO
Les Mills has come up with an ingenious solution to get around the pandemic travel
At-home fitness giant Peloton has officially completed the acquisition of equipment provider Precor, in a
There is growing evidence that a COVID-19 infection could trigger diabetes in some patients. One
Danish health club operator Repeat, launched in 2016 by serial fitness entrepreneur Rasmus Ingerslev, has
Global Wellness Summit
Global Wellness Summit
Addiction – a word laden with negativity. But isn’t that exactly what the fitness industry
The UK government has launched a new Office for Health Promotion, designed to lead efforts
Rainer Schaller's RSG Group has opened a John Reed Fitness club in downtown Los Angeles
fibodo Limited
fibodo Limited
1 - 20 of 11,852
HCM Magazine
Interview
We’re aiming to be a force in the boutique fitness market
HCM Magazine
Sponsored
Tad Chapman from Active IQ argues that operators should take a fresh look at apprenticeships and their power to drive recovery
HCM Magazine
Sponsored
The University of Stirling has transformed its fitness offering with world-class performance sport and fitness facilities powered by Technogym
HCM Magazine
HCM People
Meticulous tracing and reporting of cases show, time and time again, that fitness centres and yoga studios are some of the safest places on the planet
HCM Magazine
Wellness
The team manager of Mahindra Racing talks to Kate Cracknell about creating a new corporate culture in a competitive world – one that places employee wellbeing first
HCM Magazine
Insight
How will digital, gyms and live fitness mesh to create a new customer offering in health clubs? Phillip Mills, executive director of Les Mills, shares his views
HCM Magazine
Sponsored
Denbighshire Leisure is creating a range of new and unforgettable member experiences. MD, Jamie Groves, explains how a partnership with Technogym and Alliance Leisure has led to the creation of a raft of new offerings
HCM Magazine
HCM magazine
As health clubs around the world start reopening, controlling COVID-19 – while also delivering a great service to customers – must be an obsession for everyone in the sector
HCM magazine
Hussle’s new Membership Conversion Service proactively turns Hussle customers into direct club members, encouraging them to join clubs they attend regularly
HCM magazine
Katie Lewis and Lindsey Simpson co-founded Workplace Mental Wealth to drive workforce change in the health and fitness industry. Liz Terry talks to Lewis about their first research study – the Fitness and Active Leisure Workforce State of Mind Survey – and the launch of The Good Work Pledge
HCM magazine
Changing rooms have been largely closed during the pandemic, but as clubs open up, how will ongoing pandemic restrictions impact changing room design? We ask the experts for their observations and reflections
HCM magazine
In spite of having met all government-agreed, COVID-secure operating standards, group exercise has had a rough ride during the pandemic, being closed more than gyms. HCM asks why this is and what can be done about it
HCM magazine
Policing the rules, even if it means losing members, will be crucial to building trust as health clubs reopen, Paul Roberts tells Kath Hudson
HCM magazine
A new tracking tool, called Moving Communities, will assess the impact of the UK’s £100m National Leisure Recovery Fund, as well as evaluating the contribution public sector facilities make to their local communities, as HCM reports
HCM magazine
One of the best aspects of Studio Three is our loyal membership community. Our team has really come to know our members and where they are in their wellness journey
HCM magazine
New tax laws will hit the UK fitness sector in early April, changing the way freelance PTs are legally classified for income tax and national insurance, as Abi Harris reports
HCM magazine
Featured supplier news
Featured supplier news: Forget the ‘Netflix effect’ – it’s all about the ‘iFit effect’ to boost member retention
Addiction – a word laden with negativity. But isn’t that exactly what the fitness industry wants? For members to be addicted (in a healthy way) to exercise – not just to increase profits but, most importantly, so they can live happier, healthier and longer lives.
Featured supplier news
Featured supplier news: Pulse Fitness updates iGym London with state-of-the-art technology
Pulse Fitness has recently completed a refurbishment of the fitness facilities at iGym London.
Company profiles
Company profile: FunXtion International BV
With our digital member solutions, branded app and branded virtual classes your clients can now ...
Company profiles
Company profile: Technogym
Founded in 1983, Technogym is a world-leading international supplier of technology and design-driven products and ...
Supplier Showcases
Supplier showcase - Fisikal
Catalogue Gallery
Click on a catalogue to view it online
Directory
Management software
Premier Software Solutions: Management software
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Trade associations
International SPA Association - iSPA: Trade associations
Exercise equipment
Pendex Fisio S.L.: Exercise equipment
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Red Light Therapy
 Red Light Rising: Red Light Therapy
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Uniforms
Service Sport: Uniforms
Wearable technology solutions
MyZone: Wearable technology solutions
Property & Tenders
Hillingdon
Hillingdon Borough Council
Property & Tenders
Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
01-04 Jul 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
04-07 Nov 2021
Exhibition Centre , Cologne, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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