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Les Mills
Les Mills
Les Mills
Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

News

Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker

Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
AskNicely
AskNicely is the customer experience platform for frontline teams in people-powered businesses.
Address
1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
Telephone
+1 (503) 755-1090
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
,tec,haf,sar,sab
2020/THUMB346444_545143_885436.jpg
Latest News
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As the global vaccine rollout brings reopening closer and heralds the end of lockdowns, jostling ...
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Less than half (44.9 per cent) of children and young people in England met the ...
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Technogym introduced live and on-demand functionality to Mywellness in July. Here we find out more about operators who have adopted this solution
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Butt, bottom, booty, bum – whatever you call it, working the backside is a vital part of the balance, power and wellbeing equation and has been ignored for too long, as Tom Tawell reports
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This was a year when research helped transformed the gym sector into a serious political force. Two pieces of work stand out in terms of timely impact
Featured supplier news
Featured supplier: Red Light Rising teams up with ITRM Clinic to supply red light therapy for injured athletes
Red light therapy equipment supplier, Red Light Rising, has partnered with Aidan Robinson of ITRM Clinic in the UK
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Featured supplier: Storytelling - the future of fitness content
Heading into 2021, storytelling will be a key trend among fitness content creators and connected fitness providers, as the industry recognises its potential to unlock ultra- engaging experiences that boost retention.
Video Gallery
Mywellness App 5.0
Technogym
Mywellness helps you assess customer needs, provide great workouts and programmes, guarantee a training spot on the gym floor, offer group training, track indoor and outdoor workouts - even with 3rd party apps. Read more
More videos:
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Unlock your club’s digital potential with the FunXtion Platform. Deliver engaging and immersive digital fitness ...
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Catalogue Gallery
Click on a catalogue to view it online
Directory
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Uniforms
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Red Light Therapy
 Red Light Rising: Red Light Therapy
Fitness Software
FunXtion International BV: Fitness Software
Flooring
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Trade associations
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Management software
fibodo Limited: Management software
Skincare
Sothys: Skincare
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Spa software
SpaBooker: Spa software
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

News

Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker

Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Company Details
AskNicely
AskNicely is the customer experience platform for frontline teams in people-powered businesses.
Address
1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
Telephone
+1 (503) 755-1090
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
,tec,haf,sar,sab
2020/THUMB346444_545143_885436.jpg

News

Fitness First has launched a new free digital fitness hub, offering users a wide range
The Gym Group has brought in Rio Ferdinand and Wais Shaifta as non-executive directors, signalling
As the global vaccine rollout brings reopening closer and heralds the end of lockdowns, jostling
Less than half (44.9 per cent) of children and young people in England met the
An England-wide survey of over 5,000 adults found that 80 per cent of people aged
The government needs to provide the fitness and physical activity sector with a plan which
fibodo Limited
fibodo Limited
Addiction – a word laden with negativity. But isn’t that exactly what the fitness industry
Book4Time, a leading cloud-based business management solution for the global hospitality, spa and wellness industry,
Some Brits drop their exercise habits, eat unhealthily and drink more alcohol during lockdowns, according
New year, new celeb workout as Mark ‘Bez’ Berry announces the launch of his own
Frasers Group will open three new regional flagship Flannels-branded retail stores during 2021 – each
The closing of gyms, leisure centres and swimming pools under COVID-19 restrictions is costing the
The UK physical activity sector will lose around £400m a month during lockdown. The figure,
Volution.fit
Volution.fit
L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’ experience with -110
HIIT brand 1Rebel has entered the Middle Eastern market for the first time, with the
ukactive has called on the UK government to draft a new National Physical Activity Plan
David Lloyd Leisure has become the latest operator to have its auditors flag up the
An international panel of experts have examined how social prescribing can play a role in
UK-based boutique operator TRIB3 will open its first site in The Netherlands next year. Due
David Lloyd Clubs will develop a new programme in January 2021, designed to help people
Miha Bodytec GmbH
Miha Bodytec GmbH
Core Health & Fitness is proud to have signed an exclusive supplier agreement for the
Virgin Active has become the latest big-box operator to signal its intention to raise cash
An independent gym in New York City has "returned to normal" and opened its doors
MyZone Group Ltd
MyZone Group Ltd
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HCM Magazine
Sponsored
Technogym introduced live and on-demand functionality to Mywellness in July. Here we find out more about operators who have adopted this solution
HCM Magazine
Butt, bottom, booty, bum – whatever you call it, working the backside is a vital part of the balance, power and wellbeing equation and has been ignored for too long, as Tom Tawell reports
HCM Magazine
Opinion
Steve Ward celebrates the transformational energy being unleashed in the fitness industry by the pandemic
HCM Magazine
Profile
The chair of énergie and vice chair of BMF talks to Kate Cracknell about creating an omnichannel approach that brings together indoor, outdoor, online and VR
HCM Magazine
Promotion
Wattbike AtomX leads the future of indoor cycling, says Richard Baker
HCM Magazine
Local leisure
HCM talks to policy makers, operators and decision-makers about the public sector and trust response to the pandemic
HCM Magazine
Letters
Power Plate UK's Davide Ferreira and Stuart Stokes from ReferAll write to HCM
HCM Magazine
HCM magazine
Nu Physio and Fitness has placed Egym at the heart of its protection and prevention model
HCM magazine
We’ve stepped off the path this month to bring you a special 2020 review edition of HCM and to propose emerging priorities going forward, as we gird our loins to tackle 2021
HCM magazine
This was a year when research helped transformed the gym sector into a serious political force. Two pieces of work stand out in terms of timely impact
HCM magazine
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Longer-term, we’re open to doing another IPO and taking our smart clubs overseas, or to doing another private equity deal, but for now, the focus is on building the company
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HCM People

Nick Whitcombe

Founder, Body Tech Fitness
I’ve been in the industry for a decade and it’s the first time I’ve seen it truly unified from the top to the bottom
HCM magazine
Our road map is to manage leisure facilities, developing them into community hubs and ensuring the most in need get the most support
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Regular sessions of new-generation yoga can help tackle the lockdown blues, increase sleep quality and boost mental health
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Featured supplier news
Featured supplier: Red Light Rising teams up with ITRM Clinic to supply red light therapy for injured athletes
Red light therapy equipment supplier, Red Light Rising, has partnered with Aidan Robinson of ITRM Clinic in the UK
Featured supplier news
Featured supplier: Storytelling - the future of fitness content
Heading into 2021, storytelling will be a key trend among fitness content creators and connected fitness providers, as the industry recognises its potential to unlock ultra- engaging experiences that boost retention.
Video Gallery
Mywellness App 5.0
Technogym
Mywellness helps you assess customer needs, provide great workouts and programmes, guarantee a training spot on the gym floor, offer group training, track indoor and outdoor workouts - even with 3rd party apps. Read more
More videos:
Company profiles
Company profile: FunXtion International BV
Unlock your club’s digital potential with the FunXtion Platform. Deliver engaging and immersive digital fitness ...
Company profiles
Company profile: Incorpore Limited
Incorpore Ltd is a leading fitness and wellness company which has been successfully delivering solutions ...
Supplier Showcases
Supplier showcase - Bouncing back
Catalogue Gallery
Click on a catalogue to view it online
Directory
Wearable technology solutions
MyZone: Wearable technology solutions
Uniforms
Service Sport: Uniforms
Red Light Therapy
 Red Light Rising: Red Light Therapy
Fitness Software
FunXtion International BV: Fitness Software
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Trade associations
International SPA Association - iSPA: Trade associations
Management software
fibodo Limited: Management software
Skincare
Sothys: Skincare
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Spa software
SpaBooker: Spa software
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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Les Mills
Les Mills